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Goldcar at Porto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Quick pick up and drop off
Cons: Car was very dirty inside. When we ask for something to clean the car inside, the employee told us that it wasn't dirty. We ended up cleaning it ourselves. We felt treated like fools... Car had a lot of small bumps, and the lock was visibly forced. Really low power driving uphill. Unexpected expenses were charged. In total we paid 150€ to Goldcar to pick up the car. Far from the 25€ stated by DiscoverCars.com
Pros: the dropping off was very easy
Cons: they seemed to be not very amused that we had the full coverage insurance by discover cars
Pros: Used them before. OK.
Pros: car war clean, no problem at all, i drove 510 km for 2 days.
Cons: the way they scam people and the payment stage, they really fuck me with the prices, and Brazilian girl, were rising and rising the price while we talk. that was awful
Cons: Tries condition.
Cons: There is no possibility to pay (3 different payments) with multiple cards, or by cash. I had limit on my credit card (1 500 EUR), and I wanted to use it for deposit 1 200 EUR. But they charged my card with every other payments and the rest of the limit was lower than 1200 EUR for deposit. So I had to pay another 215 EUR for insurance. So the price of rental was in final alomst doubled.
Pros: No further comments!
Cons: What I didn't like was the fact that the company tried really hard to rent me a more expensive car than the one I paid for. It was really embarrassing! It is a pity.
Pros: Melhorar o tempo de espera para pegar o carro. Perdi muito tempo.
Cons: When i book the car i set the drop off location in a different city, and then after the payment, in the office they show me i have to pay more for that...was totally hide in the contract, not good Surprised!
Pros: It was easy to rent a car, and they were reliable
Cons: There were some additional costs (not much) that were not specified by discovercars, also the deposit was higher than communicated earlier because of the fuel
Cons: Be careful, check the whole car also undercarriage because they charged us for the damage we didn't see while did check-in!
Pros: Fast service
Cons: The car was returned on 17-06-2023, but the deposit has not yet been returned (: (20-06-2023 !)
Pros: Foi fácil e rápido fazer a reserva. A relação preço/qualidade muito boa e o transfer do aeroporto para edifício Goldcar foi super rápido e o motorista atencioso.
Cons: O atendimento ao balcão não foi dos melhores. A senhora impingiu-nos o seguro contra todos de 126€. Entendemos que seja o seu trabalho mas não tem a melhor técnica. Meter medo, receio ou algo do gênero para que aceitemos o seguro não foi a melhor opção.
Pros: The service lad's where very polite and helpful
Cons: Having to take a ticket and wait just to ask a simple question twice was ridiculous
Cons: The Goldcar desk agent was not customer friendly, I am a person who like to ask questions, so the lady at the front office didn't liked that, I saw that on her face expression and talking with her other colleague. The child seat was to expensive, the price was more than renting a car for 5 day!
Cons: Zero costumer respect We are speaking about Faro airport agency.
Cons: Said I had no insurance when clear on my booking said I had insurance, had taken out option
Pros: Service top... Voiture nickel... Personnel top... Prix top top top
Pros: Rien jai pas pu avoir la voiture
Cons: Manque d 'information
Pros: Speed to hand over
Cons: Front desk Lady that did not like discover full coverage and did everything she could to argument why discover full protection was not Good and where she mentionned all possible drawbacks in case of crash damage etc.
Pros: quick shuttle service to airport
Cons: Waiting for hours Unable to get competent call agent to change the date and drop off location (I tried 4 times before it was finally ok)
Pros: The receptionist was great and clearly gave all the information, in English and Portuguese, and advice ahead of signing the contract.
Cons: Nothing. All good.
Pros: Quick process, everything clearly explained.
Pros: We were absolutely stuck as the car provider Opaco we had booked through did not exist at Porto Airport and Goldcar provided a car through Diuscovery. Staff very friendly but over worked and not enough of them. Car return was excellent, staff member very efficient and helpful.
Cons: We got a very small older car - Fiat 500 An amber warning light came on so we rang the number provided and were told if the car was towed we were to find OUR OWN TRANSPORT back to the agency. This is really bad service for Northern rural Portugal. The contract we had was miniscule about font 6 and in Portuguese only. No handbook in the car all very distressing on our touring holiday
Pros: Friendly staff
Cons: Computers down when picking up car, took 2hrs. Car displayed engine oil light night morning.
Pros: The company seems very good. Same to the car and shuttle.
Cons: The company didn't accept my Portuguese Authorization Card as a document for rental. Then, I needed to go back home to get my passport. I wasted almost 4 hours going and coming back, all costs for that were paid on my own. All other rental companies accept the Card. I don't understand that the Card has much more Portuguese information than my passport and people can't get a Card without a passport. The company put me in an embarrassing situation.
Pros: The kindness and the patience to explain everything what we needed,
Pros: This time there was not a big waiting line in front of the desk. When you come in summer it is different. The administrative processes in Portugal and also rental companies is long. A lot of bureaucracy I guess.
Cons: The car was not very clean, especially the front window from the inside, you have bad sight when the sun is on your window. That is dangerous. They better clean the windows than the outside of the cars for safety, but they do otherwise around.
Pros: The assistant spoke very good English and made us aware of the toll system but was not pushy to over sell services
Cons: Scam for money, illegal charges to the credit card
Pros: Nice new car. Good friendly service.
Cons: The systems didn't work so picking up the car was during ages... But everybody worked really hard... So i cant blame them.
Cons: Insurance misleading
Cons: I waited 1 hour for the shuttle to pick me up.
Pros: Quick drop off
Cons: Absolute scam, made me pay out over double what I was quoted. Waited well over an hour to get the car
Cons: The car was in a bad state, and I also wanted to extend my booking by a day, which I was not able to be with returning to the booking office..... crazy, will never use them again
Pros: Contrairement à d'autres avis , rien à dire service rapide accueille très agréable. Il faut juste bien lire les conditions de location et tout ce passe bien .
Pros: The staff was very professional, both at pick-up and drop-off.
Cons: when booking on-line I thougt I had full insurance. Later at pick-up this was not the case and I was prposed to pay for additional insurance. When driving away the car indicated a loss of presure in one of the tyres. When I mentioned this at the desk I was told that this was normal for Opel Corsa. I went to the nearest gas-station and put some air in the tyre.