Goldcar at Porto Airport

Pros: Shocking, 10 years renting from them to get treated like shit.

Cons: Car not provided, they wanted me to do a new deal with full insurance (I have European insurance so I don't need their expensive insurance...

Pros: The consideration thinking putting the customer in 1st place, everyone is great there, 4 years renting in Porto no issues what so ever

Cons: The computer at the entrance they want us to out our details is the only issue, we have to stop this electronic nonsense and go back to the old days where people wait and go on a counter and deal with the people instead of a computer, that's one of the main reasons myself and probably more people rent from Goldcar and not other providers as other make you feel like you are working for the company instead of making the process smoother

Pros: very fast and helpful service, Joao was great!

Pros: Everything, brilliant people as always

Cons: Nothing to report

Pros: Nothing, staff are very rude.

Cons: They charged me 220 euros for a 1mm x 5cm scratch on a wheel rim. Luckily, I had taken a video proving the scratch was already there. However, they had already charged that amount to my credit card before telling me what it was for and I had to ask someone to go with me to check the car and then ask for a refund. The staff are very rude compared to other car hire companies in Porto. Also, many other reviews state that Gold Car try to charge people for damage already caused to their cars.

Pros: Agent très sympathique et véhicule parfait

Cons: Rien

Pros: Not so good , tell me that Discovercar cant sell full insurance like the one i boucht online.

Pros: Avoid avoid cheap cars are not worth it. I been renting cars for 25 yrs. Worst service ever. Pick up a car Seat Arona. A few scratches staff said if less the 5cm don't need to worry. Drove the car EPC and Engine light come on. Loses speed. When contacting them option 2 for damage simply cut you off. After several attempts. Manage to speak with someone over 1 hr awaiting. From Leiria took the car to Porto. Petrol and motorways paid by myself. Change for a Ford Puma and dirty said no. Then they ga

Cons: Avoid avoid cheap cars are not worth it. I been renting cars for 25 yrs. Worst service ever. Pick up a car Seat Arona. A few scratches staff said if less the 5cm don't need to worry. Drove the car EPC and Engine light come on. Loses speed. When contacting them option 2 for damage simply cut you off. After several attempts. Manage to speak with someone over 1 hr awaiting. From Leiria took the car to Porto. Petrol and motorways paid by myself. Change for a Ford Puma and dirty said no. Then they ga

Pros: Avoid rip off, trying to take advantage of our situation by increasing the cost be 3 times!

Cons: Drop off in Lisbon really made in a hurry, no Goldcar office open nor in Porto nor in Lisbon.

Pros: It was convenient for car collection.

Cons: Nothing written on report about damage to car paintwork, so had to make staff aware.

Pros: Very expensive for quality of car and very dirty outside but clean inside

Pros: Speedy reception service

Cons: WC facilities, not kept clean. Very unhygienic

Pros: Quickservice

Cons: Drop off a little confusing , nothing explained.

Pros: qui a dit que j'ai aimé quelque cose chez goldcar ??

Cons: sous prétexte que l'employée ne comprenait pas le Français, ils m'ont refilé des assurances que je n'ai pas demandé , je m'en suis rendu comte trop tard !!

Cons: prise du véhicule un peu lente, beaucoup d'attente à l'aéroport.

Cons: At the end we had problems trying to speak to an agent-we were sent at the airport in Lisbon to 3 places before we spoke to an agent

Pros: speed procedure of drop-off

Cons: the car had many scratches

Pros: Agent was polite, helpful and responsive to requests.

Cons: Had to ask for someone to set up the car settings, such as language. It should be offered.

Pros: Clear explanation, not too long waiting, had a shuttle immediately every time.

Cons: Take pictures before taking the car out the park! From every part in detail, also the wheels. When I returned the car, the employee noticed damage on the wheels that wasn’t marked on the papers. Fortunately I had a picture to prove it wasn’t me. The car had many scratches and small damages. Car was parked very narrow in the car park so getting it out was the riskiest part of my trip :)

Pros: the car and the people at the counter

Cons: the waiting time to collect the car, but it was a busy day ...

Pros: Efficient friendly service

Cons: Very good value and upgrade

Pros: Car was great, cleanliness as well. Returning car easy and agent at return explained everything correctly.

Cons: Pickup time was 40min although we had prebooked everything.Biggest issue was that agent told us that we had not purchased a full coverage with Diacovery cars platform and that we need a new one. In addition, he told me we can cancel the "insurance" we obtained with Discovery cars with a delay of one day. Basically, we were told wrong on both things. I would go somewhere else and rent because what we saved initially by booking a car via Discovery car platform we lost on double insurance practice.

Cons: I paid the additional costs which was around 2x from initial price and receive not the car which I wanted.

Pros: They rented me the car 90 minutes before the planned time so I did not wait

Cons: The car was driven 99000 kms when I took it

Pros: The speed in the process

Cons: Several issues with the car: low tyre pressure Empty windscreen fluid Windscreen spray not working Hybrid system not working Car shaking

Pros: Friendly and helpful

Cons: NA

Pros: All four tyres were flat, the rear left tyre was with 1.1 Bar and the recommended pressure is 2.5 for the car I rented. The flat tyres put my family in unnecessary danger and I had to stop in a petrol station in the next day to fix the car.

Cons: The lack of safety check before releasing a car.

Pros: at the pick up very bad As a main driver I forgot my driving licence so we say we will pay for a second driver which is normal. But the made everything to make us take a new booking at 850€ finally n'y calling discover car the guy at the phone arrange it for a reasonable price (120€ + 90 additional driver and not like gold car) Gold car try to take advantage of the situation instead of to try to find a reasonable solution

Cons: Explained above.

Pros: Excellent. Brand new car, upgrade on request at no charge

Cons: Hidden/extra charges in insurance, road tolls etc. Total price should be included from outset for clarity.

Pros: Réactif et sympathique

Pros: J ai pu prendre la voiture qu a 14h du fait d une longue attente et la location a débuté à 11h ce qui a eu pour conséquence de ramener la voiture 5h avant mon prochain vol

Pros: near to airport, friendly

Cons: waiting at airport

Cons: They charge everything on one card to try to catch you off guard with not enough funds so they can charge you for extra insurance that is very expensive and way more expensive than the car rental itself Also the car was old all beated up and smelly inside.

Pros: Perfect - Professional, quick and honest.

Pros: personalised service

Cons: nada

Pros: Ended up having to pay another insurance if not the amount retained in my card would’ve be 1800eur and not 1600 as stated on your voucher. The insurance was 145eut approx

Cons: The car was in very poor condition, dirty, not looked after, doing noises , don’t even seem safe to travel , probably due to amount of mileage

Pros: All was good. Easy pick up and drop off.

Cons: Nil.

Pros: Simpatia dos funcionários

Pros: Cheap

Cons: The agent forced me to pay for the rental and deposit on the same card which I didn’t agree with. Two different transactions I had to pay charges on the credit card for paying with credit when I had enough money on the charge free card but the agent was having none of it.

Pros: Very cheap offering

Cons: Trying to excessively press the lemon (customer) by increasing the supposed full price.

Pros: Please read above

Cons: Look at ratings above

Pros: Quick pick up and drop off

Cons: Car was very dirty inside. When we ask for something to clean the car inside, the employee told us that it wasn't dirty. We ended up cleaning it ourselves. We felt treated like fools... Car had a lot of small bumps, and the lock was visibly forced. Really low power driving uphill. Unexpected expenses were charged. In total we paid 150€ to Goldcar to pick up the car. Far from the 25€ stated by DiscoverCars.com

Pros: the dropping off was very easy

Cons: they seemed to be not very amused that we had the full coverage insurance by discover cars

Pros: Used them before. OK.

Pros: car war clean, no problem at all, i drove 510 km for 2 days.

Cons: the way they scam people and the payment stage, they really fuck me with the prices, and Brazilian girl, were rising and rising the price while we talk. that was awful

Cons: Tries condition.

Cons: There is no possibility to pay (3 different payments) with multiple cards, or by cash. I had limit on my credit card (1 500 EUR), and I wanted to use it for deposit 1 200 EUR. But they charged my card with every other payments and the rest of the limit was lower than 1200 EUR for deposit. So I had to pay another 215 EUR for insurance. So the price of rental was in final alomst doubled.

Pros: No further comments!

Cons: What I didn't like was the fact that the company tried really hard to rent me a more expensive car than the one I paid for. It was really embarrassing! It is a pity.

Pros: Melhorar o tempo de espera para pegar o carro. Perdi muito tempo.

Pros: It was easy to rent a car, and they were reliable

Cons: There were some additional costs (not much) that were not specified by discovercars, also the deposit was higher than communicated earlier because of the fuel

Cons: Be careful, check the whole car also undercarriage because they charged us for the damage we didn't see while did check-in!

Pros: Fast service

Cons: The car was returned on 17-06-2023, but the deposit has not yet been returned (: (20-06-2023 !)

Pros: Foi fácil e rápido fazer a reserva. A relação preço/qualidade muito boa e o transfer do aeroporto para edifício Goldcar foi super rápido e o motorista atencioso.

Cons: O atendimento ao balcão não foi dos melhores. A senhora impingiu-nos o seguro contra todos de 126€. Entendemos que seja o seu trabalho mas não tem a melhor técnica. Meter medo, receio ou algo do gênero para que aceitemos o seguro não foi a melhor opção.

Pros: The service lad's where very polite and helpful

Cons: Having to take a ticket and wait just to ask a simple question twice was ridiculous

Cons: The Goldcar desk agent was not customer friendly, I am a person who like to ask questions, so the lady at the front office didn't liked that, I saw that on her face expression and talking with her other colleague. The child seat was to expensive, the price was more than renting a car for 5 day!

Pros: Nothing

Cons: Zero costumer respect We are speaking about Faro airport agency.

Cons: Said I had no insurance when clear on my booking said I had insurance, had taken out option

Pros: Service top... Voiture nickel... Personnel top... Prix top top top

Pros: Rien jai pas pu avoir la voiture

Cons: Manque d 'information

Pros: Speed to hand over

Cons: Front desk Lady that did not like discover full coverage and did everything she could to argument why discover full protection was not Good and where she mentionned all possible drawbacks in case of crash damage etc.

Pros: quick shuttle service to airport

Cons: -

Cons: Waiting for hours Unable to get competent call agent to change the date and drop off location (I tried 4 times before it was finally ok)

Pros: The receptionist was great and clearly gave all the information, in English and Portuguese, and advice ahead of signing the contract.

Cons: Nothing. All good.

Pros: Quick process, everything clearly explained.

Pros: We were absolutely stuck as the car provider Opaco we had booked through did not exist at Porto Airport and Goldcar provided a car through Diuscovery. Staff very friendly but over worked and not enough of them. Car return was excellent, staff member very efficient and helpful.

Cons: We got a very small older car - Fiat 500 An amber warning light came on so we rang the number provided and were told if the car was towed we were to find OUR OWN TRANSPORT back to the agency. This is really bad service for Northern rural Portugal. The contract we had was miniscule about font 6 and in Portuguese only. No handbook in the car all very distressing on our touring holiday

Pros: Friendly staff

Cons: Computers down when picking up car, took 2hrs. Car displayed engine oil light night morning.

Pros: The company seems very good. Same to the car and shuttle.

Cons: The company didn't accept my Portuguese Authorization Card as a document for rental. Then, I needed to go back home to get my passport. I wasted almost 4 hours going and coming back, all costs for that were paid on my own. All other rental companies accept the Card. I don't understand that the Card has much more Portuguese information than my passport and people can't get a Card without a passport. The company put me in an embarrassing situation.

Pros: The kindness and the patience to explain everything what we needed,

Pros: This time there was not a big waiting line in front of the desk. When you come in summer it is different. The administrative processes in Portugal and also rental companies is long. A lot of bureaucracy I guess.

Cons: The car was not very clean, especially the front window from the inside, you have bad sight when the sun is on your window. That is dangerous. They better clean the windows than the outside of the cars for safety, but they do otherwise around.

Pros: The assistant spoke very good English and made us aware of the toll system but was not pushy to over sell services

Cons: Scam for money, illegal charges to the credit card

Pros: Nice new car. Good friendly service.

Cons: The systems didn't work so picking up the car was during ages... But everybody worked really hard... So i cant blame them.

Cons: Insurance misleading

Cons: I waited 1 hour for the shuttle to pick me up.

Pros: Quick drop off

Cons: Absolute scam, made me pay out over double what I was quoted. Waited well over an hour to get the car

Cons: The car was in a bad state, and I also wanted to extend my booking by a day, which I was not able to be with returning to the booking office..... crazy, will never use them again

Pros: Contrairement à d'autres avis , rien à dire service rapide accueille très agréable. Il faut juste bien lire les conditions de location et tout ce passe bien .

Pros: The staff was very professional, both at pick-up and drop-off.

Cons: when booking on-line I thougt I had full insurance. Later at pick-up this was not the case and I was prposed to pay for additional insurance. When driving away the car indicated a loss of presure in one of the tyres. When I mentioned this at the desk I was told that this was normal for Opel Corsa. I went to the nearest gas-station and put some air in the tyre.