Tangerine Rent A Car at Porto Airport

Cons: The vehicle provided at rental pick up had several large dents on the hood and we took pictures at rental pickup. Renters have to be very diligent to protect themselves. I wish the car did not have dents.

Pros: Very kind and empathetic to tired travellers.

Pros: Fast & helpful

Cons: N/A

Pros: Nothing

Cons: Serious fraud as pretended to contact my bank to block 1,500 euros so made me pay non-refundable cash instead. Took 2 hours! No personal docuentatino given or pickup address for car. Location not registering on google maps. No joint inspection of damage to car befoe and after use. Multiple malpractice.

Pros: Fantastic service. Car was ready to go, we were away within 20 minutes. Staff even recommended some nice visits nearby.

Cons: Nothing. It was only positive.

Pros: Friendly staff, efficient process.

Pros: Need to do better

Cons: Again need to have cars allocated better.

Pros: Fast and Professional

Cons: ALL GOOD

Pros: Really helpful. 10/10 Service. Free upgrade from Class C to a Class E

Pros: Not much. Maybe car availability.

Cons: Attempts to upsell. Not honoring Discover Car contract. Adding additional fees.

Pros: Friendly staff

Cons: Sign out side of airport for pick - none so waited and hoped to find

Pros: Courteous staff.

Cons: Supplied me with a van that required me to put in a liter of oil, needed to replace the battery on the key fob and had a bald rear tire that gave a warning in the dashboard and cold have caused a blowout. Not happy with that especially as it pertains to personal safety.

Pros: Very fast and professional service. Nothing to complain.

Pros: Friendly and professional

Cons: Nothing

Pros: friendly people

Cons: pushing for extra insurances

Cons: Car was with 63k km

Pros: Quick and easy car collection. Courteous staff. Modern premises and cars. Clear explanation of charges. Simple car drop off and courtesy transport to airport. Everything perfect from start to finish!

Cons: The only minor point would be to provide a description of the courtesy pickup at the airport (ie. black with Tangerine written on side). On first arrival at a busy collection point, it was difficult to determine what to look for amongst the many passengers and vehicles.

Pros: Everyone there was so friendly!

Cons: Nothing come to mind.

Pros: Car as booked, working as expected and amazing agents that help you with everything

Cons: N/A

Cons: They make you pay for the Via Verde (toll device), even though it’s not legally mandatory. So, if you plan to spend a week in Porto, you’ll have to pay an additional 20 €, even if you don’t use the automatic tolls.

Pros: It was very personable and expedited. We were made to feel like priority members.

Cons: Drop off location was a little hard to find, but overall went well. I was also nervous about the extremely high hold on my credit card, but it all worked out.

Pros: Easy, friendly staff, recommended

Cons: Having an option to drop the car and keys out of hours.

Pros: Different car to what I ordered but still perfectly fine for what I needed.

Pros: Agent service

Cons: NA - they were good

Pros: Going through insurance process was easier when needed

Cons: Nothing specifically

Pros: the stuff is very friendly, they didn't upsale anything, or overcharge you.

Cons: They don't take American Express card, which provides full insurance for me.

Pros: Good quality car. No hard sell of excess insurance

Cons: Charge to take car to was €120 previous rentals (travel twice a year) usually half that amount.

Pros: professional

Cons: never let it off extras charges..even a 5 euros gas shortest..they charge me 45 euros😏

Pros: My experience with Tangerine was definitely one of the best ones I have ever had. The pick-up and dropp-off shuttle at the airport was quick and the waiting lobby was nice and well equipped with vending machines and sofas. he staff was kind, friendly, very good english-speaking and (most appreciated) not pushy with insurance stuff. The car was in very good condition and everything went perfectly. I would definitely recommend renting a car here! Thank you for the excellent quality service guys

Pros: Attendants were very courteous and quick. Shuttle driver was funny and insisted on handling luggage for us.

Cons: All good nothing to criticize

Pros: All was perfect.

Cons: no issues

Pros: The agents were friendly.

Cons: The vehicle has many dents and scrapes and the GPS was not easy to follow.

Pros: Very professional and explained my options

Cons: Nothing

Cons: Not accepting a standard VISA card, false information

Pros: Car itself was OK, pickup was reasonably fast.

Cons: Had to wait a lot for drop-off. After returning a car I was charged for supposed "loss of car documents", which I've never seen. I sent a few emails to their support, but got no reply.

Pros: Efficient team, courteous shuttle driver, fairly new car.

Cons: Tried to “upgrade” my original station wagon vehicle to a smaller sized SUV, which I declined. I did receive however the actual car I rented.

Pros: Fast service and friendly staff

Pros: Rien

Cons: Accueil et aucun effort pour accéder à notre requête

Pros: Garage area for pickup should have more lights - when you make a video before you pick a car that is a key factor - Always ask for hard copy - my email server didn't work well in PT.

Cons: With information that I have full insurance cover from DC , TR still tried to add a local insurance that I denied.. I expect to get VW but I got Seat - since this was my point of picking this company, I was not happy to get smaller car - but this is always the same story ( even if VW were available)

Cons: A rip off. I want my deposit back.

Pros: The car

Cons: The service

Pros: No comment

Cons: The fact that the computers were down and I was given an incomplete hand written contract with very general limited explanation and after asking where I would return the car since it was before they open I was never given an answer so I had to call in and ask where I would return the car. In addition I was later e-mailed the computer generated contract without my signature and the diagram showing damages at pick up was left blank whereas the hand written contract had markings of damages to car

Pros: Nothing

Cons: Expensive. Wasted lots of time at beginning and end of the transaction. Tangerine did not live up to our expectations and will avoid in future.

Pros: Very efficient meet and greet at the airport and transfer to their offices.

Cons: Cost added for tolls and how this worked practically could have been explained more clearly

Pros: Very professional and excellent service with a smile

Pros: Brand new car

Pros: We dealt with a manager named Carla who went out of her way to help us after having issues with the rental. She was extremely helpful and turned around what could have been a poor rental experience.

Cons: The car we rented was not available. There was only one car available at the time of rental and it had a broken windshield. They wanted to upgrade us to a higher model, but at double the original cost, which was untenable. However, thanks to the excellent manager, Carla, we were able to solve all the issues.

Pros: The representative explained.

Cons: Dropping off the car took over a half an hour. One employee checked the car over and said it was good but told us to wait and see the agent. Only 2 agents working. After 30 minutes a third agent came to support. When we told the agent that we were dropping off the car, he asked us why we were still there? So lack of communication with coworkers on how the process works. However the agent was kind and got us onto a shuttle right away.

Pros: Assurance trop cher pour 10 jours il voulait 400€ donc je suis parti sans la voiture 🚗

Cons: There’s a hidden MANDATORY fee of over 20 Euros for the tollway tag, even if you do not intend to use it. Absurd!!

Pros: Quick, cheap, transport from/ to the airport.

Cons: the cigarette smell in the car, coming out of the fan, whole car stink of it for two days.

Pros: Everything clear and smooth

Pros: Very economical.

Cons: The car I got (Mitsubishi Space Star) was larger than the Fiat 500 I thought I would get. I was visiting Portuguese country towns with very narrow streets and alleys.

Pros: Staff was friendly.

Cons: Added additional mandatory fees not disclosed on Discovercars site.

Pros: Car was very clean and fairly new

Cons: They insisted that I had to have a toll tag and it was the law I also did not like that they put a block on my credit card for petrol as well as the block for a deposit for the car

Pros: their kindness

Pros: Car was new and didn't have any problem

Cons: only thing was that I was waiting for a station wagon, and got a hatch back. But I didn't realized it and did not complain. So can't complain too much about since I didn't when I picked up the car.

Pros: Fleet was very clean ,short wait.

Cons: Very efficient ,made us aware of every detail. The only thing I did turn me off was they tried to sell me another insurance after I had paid for the full coverage with discovery... Agent explained but that turned me right off!

Pros: The agents at both ends, were so very helpful. First, giving us the run down on everything, helping with the navigation technology etc. Fabulous.

Cons: Nothing.

Cons: extra fees charged at the site

Pros: We were picked up at the airport upon arrival. The staff was very friendly and explained all the costs associated and deposit fees

Cons: Dropping off the car in a different city…it was very difficult finding the location to drop off. I typed in the address in GPS and was taken somewhere else, I then typed in the name Tangerine, was closer but still could not find it. Thankfully I called the representative and she sent me a pin which helped immensely and was finally able to get there

Pros: Friendly staff team.

Cons: The high amount 'hold' on the credit card, plus another amount for fuel. I got a similar car, VW Taigo. However, to use the mobile online services, you need a Volkswagen ID user account which limits usage to car info and radio.

Pros: La rapidité et le véhicule

Cons: Le fait de vous surfacturer des éléments déjà souscrits et le manque de clarté de l'offre.

Pros: Friendly, helpful and car was fantastic. The ‘ad blue’ was not explained and light came on in the car which was worrying. The additional cost of adblue was not included in costs but I will try to claim back as per the representative explained on the phone when I was trying to get more information about adblue, where to buy, what to do etc with tangerine rep on the phone. Very helpful by the way.

Cons: I didn’t realise how far away from the airport it was and that I needed to take into account the additional time for transfers etc.