GreenMotion at Porto Airport

Pros: The car was fine,

Cons: When we were supposed to pick up the car there was only 1 customer before us, yet we waited 1 1/2 hours before it was our turn, even though we had checked in from home with flight number etc. In addition, there is a surcharge of approx. 450 € extra in insurance even though we had paid for the car incl. insurance when we booked the car. I hope you will look into it and refund the amount we have paid too much, Vh. Mikkel Skov

Pros: HORRIBLE

Cons: Didnt get the car - went to AVIS best car rental

Pros: Honest and trustworthy. New vehicle.

Cons: Their insurance and car deposit was expensive.

Pros: Very helpful staff

Cons: Great service all around

Pros: Tout d’abord, on nous a informés qu’une carte spécifique pour recharger les véhicules électriques était obligatoire. Or, cette information ne figurait absolument pas dans les conditions de réservation présentées sur le site au moment de notre réservation. Nous avons donc été contraints de modifier notre véhicule et de choisir un modèle hybride, moyennant un coût supplémentaire.

Cons: À cela se sont ajoutés des frais d’assurance particulièrement élevés, notamment parce que nous ne souhaitions pas laisser une caution supérieure à 1 500 €. Il nous a été expliqué que, même en ayant souscrit une assurance via DiscoverCars, nous aurions tout de même dû avancer la caution directement auprès de Green Motion en cas de problème, puis effectuer les démarches auprès de DiscoverCars afin d’obtenir un éventuel remboursement. Cela signifie donc devoir avancer une somme très importante.

Pros: Quick easy fuss free.

Cons: Bigger car than ordered, very high deposit for tolls and damage

Pros: Nothing

Cons: See above. We had to change our plans and pay for a hotel. We are Eur200 out of pocket because of their opening hours.

Pros: Good service at affordable prices.

Cons: Car still wet when delivered. Couldn't see the damage.

Pros: The drop off in Faro was quick and friendly despite many negative reviews regarding damages

Cons: The agent in Porto was rude and non cooperative. She kept pushing to sell a very very expensive insurance which I did not need

Pros: Good service

Cons: many time to pick up the car, 2 hours waiting didn't have the reserved car

Pros: Good price

Cons: Long wait to pick up the car

Pros: nice car, fair policy

Cons: pick up delay by shuttle

Pros: easy pick up with the right information .

Cons: it cost way to much to get the insurance from them. $555 for 10 days. Everything else was good and hopefully i get back my full deposit

Pros: Nice vehicle, affordable until they try and blind side you with extra charges.

Cons: They tried to over charge me on pick up fee I had to show them proof. They were trying to pressure me into insurance saying I got partial mandatory insurance that would make it so my credit card didn't cover it. Which I refused all when clicking. At drop off, the guy said we had damage to vehicle. I showed him video proof those were there before. He said they must have been missed undocumented and to keep the video but I won't be charged. Get home and recieved email I'm being charged for damages

Pros: Attendant very good.

Cons: They use your deposit money €2100 for 30 days before they return it. Even though you returned the car without any scratch or acident. That is not acceptable. Because of that, you have your credit allowance reduced €2100 for 30 days.

Pros: The agent on the whole were nice.

Cons: I feel that they try to sell you their additional insurance which is quite expensive. Basically, their try to scary you into it. We had brought full coverage insurance ( at least that is what we were sold) but they said they had no idea on what our insurance was to cover. I think that this is something that most insurance do, but traveling abroad, you are typically unsure on what is covered.

Pros: The vehicle provided was what we had asked for and was brand new

Cons: Pressure from agent to purchase more / additional insurance through them, indicating little confidence in the insurance we paid for with DiscoverCars.

Pros: Awful customer service at the desk. The subcontracted guy who handled the car review seemed nice.

Cons: Just awful. How is a chipped screen 170 euros to repair?!

Pros: Free upgrade! Woohoo

Pros: Courteous people and quick process, depends the time of your arrival I guess.

Cons: Vehicle was good, had a few scratches one of them really big on the passenger side rear door, like the car was swept off by another vehicle. In my opinion it shouldn’t be rented before getting fixed.

Pros: Nothing

Cons: Everything

Pros: RTres déçu du service etHCUD

Cons: SULP

Cons: 2 coisas que não gostei. 1- o caução demora muito para ser desbloqueado, tive que ligar para pedir que liberassem o primeiro caução. 2- o valor da via verde obrigatório. O cliente não tem a opção de não usar. Em outras locadoras, tenho a opção de querer ou não usar, e se escolher usar, pago apenas o dia que usei.

Pros: Carros novos.

Cons: Eles exigem o pagamento da tag para o pedágio no valor da quantidade de dias, independente se a pessoa vai usar ou não. Também o caução demora muito para sair do cartão. Em várias outras empresas que já aluguei, sai no mesmo dia o caução do seguro, já que não houve nenhum sinistro. No aluguel anterior, tive que ligar para pedir que liberasem o limite, já que tinha passado 6 dias úteis.

Pros: Full insurance was 5 times the rental price

Pros: Friendly, fast, straight forward

Cons: Not the car advertised, but still a reasonable car

Pros: Car in perfection shape and well managed.

Cons: I had to wait more than 20 mn to be picked up at the airport towards the Green Motion parking lot.

Pros: The car was broken and they did not have an other car.

Cons: Nothing. I want my money back.

Pros: The pick up was fast and the car was relatively new

Cons: The transponder for the toll and expressway was attached to the windscreen using Scot tape and kept on dropping. The seat belt tensioner kept on getting stuck. There were times when I had to drive without seat belt until the tensioner released the seat belt only after the car moved.

Pros: Serviços, preço, carro novo e muito bom e funcionários.

Cons: Não tem um ponto exato da empresa na plataforma para pegar o transfer, tivemos que ficar procurando e a via é grande.

Pros: Internet search.

Cons: Nothing

Pros: The one guy that arranged everything for us. The rest of the staff was either impolite or insolent.

Cons: The staff at Porto was extremely rude and disrespectful except one guy. The front desk man even said to me to stop complaining after I told him they didn't gave us the right type of car (it was a definit downgrade from what we reserved, it was way smaller).

Pros: I had an accident with a car and they provided another car under the same contract.

Cons: I am happy with their service and they were very friendly. Nothing bad to report.

Pros: Costo concorrenziale rispetto ad altre compagnie

Cons: Al ritiro dell’auto ci hanno proposto l’assicurazione casco che noi avevamo gia’ stipulato con discovercars… l’abbiamo fatto notare, ma loro hanno continuato ad insitere dicendo che l’unico modo era farla con loro. Occhio perche’ tentano di sfilarvi soldi in ogni modo possibile…

Pros: Agent helpfulness and the quality of the car.

Cons: The wait time upon arrival at Green Motion was TOO long. A couple of things to consider: a) more staffing at peak times (while we were there the agents increased from 2 to 3 and I'd argue there should have been 3 working the entire morning) b) more online ability to populate information that is done AT THE PICKUP location so the pickup time is more frictionless. Look at ALL the things the agents do onsite and ask "what can be done by the renter online vs the agent".

Pros: Great friendly service, clean car

Pros: Scam at GREEN MOTION Faro Airport branch. They forced me to pay €215.1 for a pre-existing scratch on the wheel when returning the car. Avoid this branch – they look for ways to charge customers unfairly.

Cons: Scam at GREEN MOTION Faro Airport branch. They forced me to pay €215.1 for a pre-existing scratch on the wheel when returning the car. Avoid this branch – they look for ways to charge customers unfairly

Pros: All was really good. Nothing happened

Pros: Porto airport site good service

Pros: Car was great. Service was not.

Pros: Everyone was very pleasant and professional.

Cons: Nothing

Cons: Veel te hoge aantekening bij aankomst , we moesten 800€ bijbetalen, dit zijn louche praktijken en profiteren van het feit dat je een auto nodig hebt. Zouden we nooit meer zo boeken. We hebben geleerd dat je beter rechtstreeks zoekt in het dorp waar je logeert , is veel goedkoper en super service.

Pros: Nothing - They canceled our car even though we notified Discover BEFORE our pickup time that we would be late due to a canceled flight. (from morning to evening)

Cons: See my other answer.

Pros: Clear instructions to find the shuttle bus

Cons: The upsell for services already bought (I.e. fully comp insurance)

Pros: Electric car in Portugal is a wrong desition

Cons: I booked a Seat Leon but was given a Peugeot 2008 instead. The Peugeot didn’t even have an armrest and is clearly a lower-class car than what I expected.

Pros: Simple, clear instructions. Good, clear communication. Good vehicle choice (I actually got the very car I wanted!). Simple discussions, no fuss, no issues, no problems of any kind!

Cons: Nothing not to like!

Pros: Friendly personel, nice car

Cons: There was no help resolve the matter when our original car was cancelled. We just had to hire a new car.

Pros: Green motion was great and told me of your service coverage that was not correct. i then purchased a full insurance to be covered and your company discover did not reimburse me.

Cons: they were fine

Pros: Mixed bag. I was there under the blackout conditions April 28. In person, the staff were cooperative and helpful. The bill, however, tells another story.

Cons: I think Green Motion is trying to bill me twice for their insurance over the full coverage I bought through Discover Cars. Long story. Only later did I read negative reviews about Green Motion. When traveling, I had no internet, and their locations (in Porto and in Lisbon) were hard to find.

Pros: Smooth drop off

Cons: Terrible experience to start with. Had an argument with the rep as my credit card expired 2.5 months upon drop off day and they refused to provide any solution stating it needed to be 3. Wouldn’t accept another 1 After leaving and trying to contact your customer services I found the voucher, where it said the credit card only had to be 2 months prior to expiry. The rep was still arguing trying to show me his terms. He then tried to give me a manual when I wanted auto and questioned me on this.

Pros: The entire experience was great

Cons: Everything went smoothly

Pros: Friendly and professional staff clearly explained car.

Cons: Be careful and make sure you take out your own insurance excess as inspection on return very detailed. Take photos inc under bumpers.

Pros: IT WAS NOT THE CAR I RESERVED.

Cons: The service was bad they want to sell me extra insurance on the car pickup was very slow.

Pros: Funcionarios tanto no Porto como em lisboa

Pros: Great staff and service

Pros: Smooth and transparent process. Very friendly and helpful

Cons: All fine

Cons: Very slow at both ends. Would refund my deposits in front of me. That’s a lot of money to entrust with them in hope that they return my deposits “tonight”

Pros: Not much

Cons: This is a scam company that is in the insurance business not rental cars. The first thing they told me re insurance was that they do not abide by Discovercars coverage. It is meaningless to them. We were given a car with defective tires, one of which went flat after running over a small rock. There was no spare. it was determined In the subsequent process that it was our responsibility to pay and representatives were surly and snide.

Pros: The quickness of dropping off the. At.

Cons: The staff at Check in and the discussion around insurance.

Pros: Pretty quick, best rate we could find, no real hassles.

Cons: Car could of been a bit cleaner, but overall not an issue

Pros: Very organized and efficient

Pros: No problems with the car or the process of renting.

Pros: Agents efficiency and proactivity in helping us

Pros: Brand new car. Friendly staff. Efficiency checked the car at the end so got confirmation all was ok there and then

Pros: The staff was friendly and efficient

Pros: Did not feel pressured to take the extra insurance

Pros: Car was good, drop off was simple.

Cons: Hours of operation were poor (restricted drop off times). No opportunity to add additional damage to the record, prior to accepting the car.

Cons: They have charged us for some thing that most car rental companies find unnecessary .

Pros: pick up was smooth, professional. Drop off wasn't.

Cons: in a country with small towns with narrow streets, I was given a huge SUV as something similar to the small car I'd reserved (I was traveling solo and wanted the smallest thing I could get). They wanted to convince me that this was an upgrade, but it wasn't. In addition to being difficult to get around town and find sufficiently wide parking spots, the car ate so much gas! If you factor in fuel costs, renting at another company would've been cheaper!

Pros: Friendly and efficient

Cons: Everything was very ok

Pros: Very accommodating with regard to payment, detailed list of what we were paying for, explained about the insurance and toll charges nationwide, no need to leave a deposit, free upgrade of the car and free GPS

Cons: Not applicable

Pros: Les commis sont très courtois. Excellent service à la clientèle. La voiture était parfaite.

Pros: Personnel accueillant

Cons: Ne pas avoir eu le type de véhicule choisi

Pros: Car was not very clean, tires were 8 lb under inflated. Had to add adblue, was told I would be reimbursed, when car returned told I would need to call some head office to get credit or reimbursed. Did not bother.

Pros: The people

Cons: Tha conditions of the car.

Pros: Excellent! Friendly staff, good car conditions, fast and easy transfer/pick up. I do recommend! Thank you!

Pros: Fast service.

Cons: car insurance with them was too expensive (E180.00, for days).

Pros: The agent that handed me the BMW was horrible. Told me it was a scratch and found out the whole bottom door was smashed in.

Pros: Efficient, helpful and friendly service

Cons: As you did not accept Amex, the overall cost ended up being very high as I had to take out full insurance

Pros: WHERE OFFICES WERE VERY WELL LIGHT SO YOU SEE THE CARS IF THERE WAS DAMAGES AND VERY CLEAN.

Cons: THERE OFFICES WERE SOME WOT HARD TO FIND

Pros: The car was extremely old and when we took it , the same had minor scratches all over . We asked the person to make it . However it seems all were not marked intentionally . We have been charged 500 Euro on the card after we left the car . No details of charges has been sent to us .

Cons: Lack of communication . Charging for damage to car when there was none

Pros: The pickup and drop off at different place. Overall great service and very straight forward and easy Security deposit was returned promptly

Cons: A bit long at the pickup, car was not ready

Pros: Very efficient and friendly staff. We were well taken care of.

Cons: N/A

Pros: Picking up the rental car was relatively easy.

Cons: One day after picking up our car, we had an issue with a flat tire. We contacted the roadside assistance number provided to us by Green Motion. This directed us to a call center in Lisbon where we were bounced around between representatives and, finally, promised a call back when they identified a nearby service provider. We waited for over an hour but never revenues a callback. We then reached out to roadside assistance several more times, but the same pattern repeated with each call.

Pros: friendly and fast service

Cons: Dissappointing I could not use my amex card for the deposit