GreenMotion at Porto Airport

Pros: Great friendly service, clean car

Pros: Scam at GREEN MOTION Faro Airport branch. They forced me to pay €215.1 for a pre-existing scratch on the wheel when returning the car. Avoid this branch – they look for ways to charge customers unfairly.

Cons: Scam at GREEN MOTION Faro Airport branch. They forced me to pay €215.1 for a pre-existing scratch on the wheel when returning the car. Avoid this branch – they look for ways to charge customers unfairly

Pros: All was really good. Nothing happened

Pros: Porto airport site good service

Pros: Car was great. Service was not.

Pros: Everyone was very pleasant and professional.

Cons: Nothing

Cons: Veel te hoge aantekening bij aankomst , we moesten 800€ bijbetalen, dit zijn louche praktijken en profiteren van het feit dat je een auto nodig hebt. Zouden we nooit meer zo boeken. We hebben geleerd dat je beter rechtstreeks zoekt in het dorp waar je logeert , is veel goedkoper en super service.

Pros: Nothing - They canceled our car even though we notified Discover BEFORE our pickup time that we would be late due to a canceled flight. (from morning to evening)

Cons: See my other answer.

Pros: Clear instructions to find the shuttle bus

Cons: The upsell for services already bought (I.e. fully comp insurance)

Pros: Electric car in Portugal is a wrong desition

Cons: I booked a Seat Leon but was given a Peugeot 2008 instead. The Peugeot didn’t even have an armrest and is clearly a lower-class car than what I expected.

Pros: Simple, clear instructions. Good, clear communication. Good vehicle choice (I actually got the very car I wanted!). Simple discussions, no fuss, no issues, no problems of any kind!

Cons: Nothing not to like!

Pros: Friendly personel, nice car

Cons: There was no help resolve the matter when our original car was cancelled. We just had to hire a new car.

Pros: Green motion was great and told me of your service coverage that was not correct. i then purchased a full insurance to be covered and your company discover did not reimburse me.

Cons: they were fine

Pros: Mixed bag. I was there under the blackout conditions April 28. In person, the staff were cooperative and helpful. The bill, however, tells another story.

Cons: I think Green Motion is trying to bill me twice for their insurance over the full coverage I bought through Discover Cars. Long story. Only later did I read negative reviews about Green Motion. When traveling, I had no internet, and their locations (in Porto and in Lisbon) were hard to find.

Pros: Smooth drop off

Cons: Terrible experience to start with. Had an argument with the rep as my credit card expired 2.5 months upon drop off day and they refused to provide any solution stating it needed to be 3. Wouldn’t accept another 1 After leaving and trying to contact your customer services I found the voucher, where it said the credit card only had to be 2 months prior to expiry. The rep was still arguing trying to show me his terms. He then tried to give me a manual when I wanted auto and questioned me on this.

Pros: The entire experience was great

Cons: Everything went smoothly

Pros: Friendly and professional staff clearly explained car.

Cons: Be careful and make sure you take out your own insurance excess as inspection on return very detailed. Take photos inc under bumpers.

Pros: IT WAS NOT THE CAR I RESERVED.

Cons: The service was bad they want to sell me extra insurance on the car pickup was very slow.

Pros: Funcionarios tanto no Porto como em lisboa

Pros: Great staff and service

Pros: Smooth and transparent process. Very friendly and helpful

Cons: All fine

Cons: Very slow at both ends. Would refund my deposits in front of me. That’s a lot of money to entrust with them in hope that they return my deposits “tonight”

Pros: Not much

Cons: This is a scam company that is in the insurance business not rental cars. The first thing they told me re insurance was that they do not abide by Discovercars coverage. It is meaningless to them. We were given a car with defective tires, one of which went flat after running over a small rock. There was no spare. it was determined In the subsequent process that it was our responsibility to pay and representatives were surly and snide.

Pros: The quickness of dropping off the. At.

Cons: The staff at Check in and the discussion around insurance.

Pros: Pretty quick, best rate we could find, no real hassles.

Cons: Car could of been a bit cleaner, but overall not an issue

Pros: Very organized and efficient

Pros: No problems with the car or the process of renting.

Pros: Agents efficiency and proactivity in helping us

Pros: Brand new car. Friendly staff. Efficiency checked the car at the end so got confirmation all was ok there and then

Pros: The staff was friendly and efficient

Pros: Did not feel pressured to take the extra insurance

Pros: Car was good, drop off was simple.

Cons: Hours of operation were poor (restricted drop off times). No opportunity to add additional damage to the record, prior to accepting the car.

Cons: They have charged us for some thing that most car rental companies find unnecessary .

Pros: pick up was smooth, professional. Drop off wasn't.

Cons: in a country with small towns with narrow streets, I was given a huge SUV as something similar to the small car I'd reserved (I was traveling solo and wanted the smallest thing I could get). They wanted to convince me that this was an upgrade, but it wasn't. In addition to being difficult to get around town and find sufficiently wide parking spots, the car ate so much gas! If you factor in fuel costs, renting at another company would've been cheaper!

Pros: Friendly and efficient

Cons: Everything was very ok

Pros: Very accommodating with regard to payment, detailed list of what we were paying for, explained about the insurance and toll charges nationwide, no need to leave a deposit, free upgrade of the car and free GPS

Cons: Not applicable

Pros: Les commis sont très courtois. Excellent service à la clientèle. La voiture était parfaite.

Pros: Personnel accueillant

Cons: Ne pas avoir eu le type de véhicule choisi

Pros: Car was not very clean, tires were 8 lb under inflated. Had to add adblue, was told I would be reimbursed, when car returned told I would need to call some head office to get credit or reimbursed. Did not bother.

Pros: The people

Cons: Tha conditions of the car.

Pros: Excellent! Friendly staff, good car conditions, fast and easy transfer/pick up. I do recommend! Thank you!

Pros: Fast service.

Cons: car insurance with them was too expensive (E180.00, for days).

Pros: The agent that handed me the BMW was horrible. Told me it was a scratch and found out the whole bottom door was smashed in.

Pros: Efficient, helpful and friendly service

Cons: As you did not accept Amex, the overall cost ended up being very high as I had to take out full insurance

Pros: WHERE OFFICES WERE VERY WELL LIGHT SO YOU SEE THE CARS IF THERE WAS DAMAGES AND VERY CLEAN.

Cons: THERE OFFICES WERE SOME WOT HARD TO FIND

Pros: The car was extremely old and when we took it , the same had minor scratches all over . We asked the person to make it . However it seems all were not marked intentionally . We have been charged 500 Euro on the card after we left the car . No details of charges has been sent to us .

Cons: Lack of communication . Charging for damage to car when there was none

Pros: The pickup and drop off at different place. Overall great service and very straight forward and easy Security deposit was returned promptly

Cons: A bit long at the pickup, car was not ready

Pros: Very efficient and friendly staff. We were well taken care of.

Cons: N/A

Pros: Picking up the rental car was relatively easy.

Cons: One day after picking up our car, we had an issue with a flat tire. We contacted the roadside assistance number provided to us by Green Motion. This directed us to a call center in Lisbon where we were bounced around between representatives and, finally, promised a call back when they identified a nearby service provider. We waited for over an hour but never revenues a callback. We then reached out to roadside assistance several more times, but the same pattern repeated with each call.

Pros: friendly and fast service

Cons: Dissappointing I could not use my amex card for the deposit