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Ok Mobility at Porto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The rental agent was kind and efficient
Cons: They were doing an inspection when I was picking up the car as if I was going to steal the car and run it through a war zone. Literally took 20 Minutes just for inspection. Mind you I had 100% full extended coverage. I flew in after a 10 hour flight, no one wants to deal with this.
Pros: Clean car, easy and rapid pick up.
Cons: Super CDW insurance is quite expensive. Did not end up purchasing it.
Pros: Efficiency and time spent
Cons: the car that I received very poor compared with the one I rented.
Pros: As earlier said. I was taken for a ride, no punt intended. Your at their mercy because you haven't time to defend yourself , have flight to catch. As i said they new exactly what to what was going on. We gave a video of the vehicle on hand and plan to challenge the bullshit highway robbery. Other that that no issues. It was a practiced set up by staff.
Pros: Perfect attitude, quality car.
Cons: My deposit has not been returned yet ? !
Pros: Friendly helpful service. They graciously called a cab for us.
Pros: Car was not very clean on pick up, had over 99k kilometers and very shaking on the road.
Cons: Service was fine.
Pros: The efficiency of the dropping off of the car
Cons: The inefficiency of the picking up of the car and then having to return it 20 minutes later to get another one
Pros: OK rent a car was great - helpful and friendly.
Pros: Friendly and helpful reps
Pros: Clear and efficient service when picking up vehicle
Cons: Awful service when returning. We had to wait in the same line as those picking up their cars. After 1 hour, we dropped off the keys and an agent told us we should not have been waiting as we also paid for the full insurance .... the shuttle to the airport was long and we had to wait for it to be full before it would be heading back, took a cab back instead. There should definitely be 2 lines for pick and and returns, luckily we did not have to catch our flight out!
Pros: car was nice and easy to drop off.
Cons: I feel could have been more clear on pricing. Also I have been charged extra with no email to explain why.
Pros: Their helpfulness at the time of the pick-up was exceptional.
Cons: How quick pickup and dropoff occurred was a product of whether a planeload of customers had just arrived. We were going to drop off the car early but the line was so long we waited until after dinner, when there was no line at all.
Pros: Warm and friendly reception from staff and good service. I will definitely use OK Rent A Car again, but I will compare prices with other car rental companies first.
Cons: Too many additional costs added to the price after booking. I would prefer more transparency at the time of booking. The additional costs made the car expensive to hire!
Pros: Friendly service with agents taking time to explain
Cons: High one-way fees. Difficult to find drop off place in Lisbon. Given Coordinates (lattitude) are not correct. Please provide a map to find station.
Pros: The Foster service
Pros: The car was in excellent conditions
Cons: The personnel at the counter was not polite
Pros: No. Terrible service. An open robbery.
Cons: Hidden terms later costing you a lot f money
Pros: Friendly and helpful efficient
Pros: O que não gostei e muito provavelmente não voltarei a alugar nessa companhia é que até hoje estou á espera do reembolso de uma taxa de combustível que me cobraram e que me disseram que seria reembolsável, até hoje não fizeram a devolução !!!
Pros: perfect state of the car
Cons: very very short time for explaining features of the car
Cons: Incorrect pick-up description on website. Says "Black Car with "Ok Rent A Car" written over it" But it actually was a white car from OK Mobility.
Cons: Misleading with car category, when the car advertised is much superior to the one available and when they don’t even have the car advertised in their parking!
Pros: Friendliness, efficiency
Pros: Efficient, pleasant
Cons: Extra insurance is very expensive
Pros: Easy to book and easy to collect
Cons: You should have one person doing receiving of cars only
Pros: A disponibilidade para escolher outro carro
Cons: O seguro foi um nadinha puxado, mas isso deve-se ao seguro feito com a disvovery
Cons: Explanation of the price
Cons: Blocked 1300 euro in advanced
Pros: Good customer service
Cons: OK service. A bit pushy for via verde device.
Pros: Car in good condition.
Cons: Return process was a painful experience with high charges for minuscule scratches that could be considered usual vehicle wear over the rental period.
Pros: Good service, nice car.
Cons: Shuttle from the airport took a bit long.
Pros: Absolutely appalling Spanish call center support. Rude! And unprofessional. Thankfully, the on-site person was very helpful and my problem was resolved. The call center experience made me realise OK is a Mickey Mouse rental car company.
Pros: Good, clean car
Cons: waiting time for shuttle at pick-up + 'threatening" way they tried to sell added risk assurance
Pros: excellent customer service!
Cons: nothing to say,all good!
Cons: A falça informacao, vc reserva o carro pelo online com um valor e no momento de retirar o carro esse valor nao existe te obrigam a contratar diverços servicos onde o valor fica um absurdo , no momento da locacao bloqueam um valor no cartao aparece no seu extrato no momento dizendo que na entrega sera devolvido, no momento da entrega ai te falam que esse valor sera devolvido em ate uma semana, fiz a rese=va online para pagar 28.00 € Por 10 dias quando fui passar o cartao me cobram 289.00€ decpcao
Pros: Friendly and efficient
Cons: Everything went good. Easy to rent. Is only one “but”! I still don’t get the money back from my creditcard. And already pass almost 2 weeks. I have made a insurance all risk , give the car clean, also with deposit full. So I don’t understand why I still don’t have money available.
Pros: Simpathy and pratical. Excelent service.
Pros: Good new car
Cons: Doesn't open until 7am no key drop off . Our flight was 8am stressed arrived at office at 6.30 had to wait. 1 staff member only. Had to rush no time for lounge at airport. And car had no manual book
Pros: Friendly and efficient
Pros: Nao tinha a via Verde
Cons: Muito tempo a espera para nos levar ao aeroporto
Most Popular Car Rental Deals
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee of 10.00 EUR per day applies to drivers under the age of 26, with a maximum of 300.00 EUR per rental.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): United Kingdom, EU.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The following payment methods are accepted: Maestro, Cash, Visa Debit Card, MasterCard debit card.
If the customer wishes to use Maestro, Visa debit card, MasterCard debit card, he/she will be required to purchase Super Insurance.
American Express is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
International one-way rentals are allowed when requested in advance and for an additional charge, the amount of which varies according to the location.
The purchase of the following insurance(s): Cross Border Pack is mandatory.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery service costs from 20 EUR to 120 EUR, depending on the distance.
A deposit for a tank of fuel is required upon pick up.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off