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Ok Mobility at Porto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Efficient pick up and drop off.
Cons: The result of the product I received not what I wanted, agent not very cooperative.
Pros: Near Airport
Cons: They keep the deposit for 7days if you choose not to purchase their insurance.
Pros: Didnt get me the car
Cons: Didnt get me the car
Pros: Their price is unmatched, but when you make an online reservation you expect to be able to get a car. Their cash registers were broken, so after waiting for 1 hour 30 (the agent said there would be at least 1 hour more) I decided to leave. Unable to get a refund.
Cons: They should have refunded given they had problems with their credit card machines and it was impossible to get a car. But they decided to keep the money.
Pros: Car exactly as described. Clean and great condition. Worked well for 4-5 people.
Pros: very thorough in explaining everything
Cons: they have charged me much more than agreed and they did not accept American Express.
Pros: Car was in good working condition, clean, modern and the toll road tracker was installed, making for easy tracking.
Cons: Already bought insurance online, but then they try and upsell for something like £267 to get full coverage. What was the point of the first insurance then. Then you have to drive around with the thought that if you have a little accident you are potentially £1300 out of pocket for excess. Put a damper on things. Also puts a hold on your credit card for that amount, AND you have to pay upfront for a full tank of gas and £250 for toll roads. Not impressed.
Pros: A fuir ! Nous avons rencontré une difficulté avec le loueur et le service client nous a bien fait comprendre que ce n'était pas leur problématique ! Résultat, le prix de la location a été doublé !
Cons: A fuir ! Nous avons rencontré une difficulté avec le loueur et le service client nous a bien fait comprendre que ce n'était pas leur problématique ! Résultat, le prix de la location a été doublé !
Pros: The attendant was helpful when I was dropping the rental off.
Cons: They pretended not to know if I had full coverage insurance with discover cars and charged me an extra 300 euros.
Pros: OK mobility were friendly & professional. I’d read some poor reviews upon booking but I cannot fault them in any way. We had a nail in the tyre & low pressure with our first car when we where about the leave the hire depot & with no hesitation, problems or grumbling the car was immediately replaced & lots of apologies. Super customer service.
Pros: Was quick pick up and drop off for moat part.
Cons: Hard to find shuttle at airport and extra charges that is to their discretion ( ie cleaning of car upon return )
Cons: Almost everything
Pros: Brand new car with lots of extras.
Cons: No roadside assistance coverage included in the price. Had to pay additional 40% of the rental price to get that coverage.
Pros: I'll answer this when I get my Bail money back
Cons: The hidden extras
Pros: La voiture était neuve. Mais pour moi, c'était sans importance
Cons: Arnaque de l'agence de location. J'ai été obligé de payer 280€ d'assurance tout risque que je ne voulais pas. Ayant une carte gold MasterCard, qui me couvre pour les franchises. Je pouvez prendre la voiture sans assurance au loueur. C'est la première fois que ça m'arrive au Portugal. D'ailleurs je vais faire une réclamation auprès de discovercars pour un remboursement total ou partiel de l'assurance qui m'a été obligé de prendre. En espérant que vous pourriez faire un geste commercial.Merci
Pros: Will definitely rent again from discover cars. We actually just place another rental in stockholm sweden.
Cons: They were very nice
Pros: Just normal not impressive.
Cons: I already bought your company’s full coverage .But the agent keep bluffing that your company providing a non coverage insurance.Their OK mobility company provides a better insurance plan which will cover everything. But the price is more than €150. That is more than the rental charges
Cons: No info in the airport. Car smel to cigarettes
Cons: Waited a bit too long to get in the shuttle upon arrival. 2 left full before being able to get on
Pros: The car was new, pick up and drop off fast.
Cons: As I said, they charge lots of additional fees on top of agreed fee quote which you can’t refuse. Toll equipment rental fee, fees for using toll, mandatory extended insurance if you go to Spain. The car rental conditions are not very clear about it which leads to unpleasant surprises in double the initial fee for rental.
Pros: Professional and good communication. Very good price. Appropriate rental conditions.
Cons: I had to check in again and write all my personal details on a sheet of paper despite having done that online a day before on their website (online check-in).
Pros: Could be more friendly.
Pros: Waiting my arrival ready to receive me short ride to get car only problem they would not take my AMEX card. Also mentioned my insurance was only valid between you the seller and me not them.
Cons: What was already mentioned.
Pros: The rental agent was kind and efficient
Cons: They were doing an inspection when I was picking up the car as if I was going to steal the car and run it through a war zone. Literally took 20 Minutes just for inspection. Mind you I had 100% full extended coverage. I flew in after a 10 hour flight, no one wants to deal with this.
Pros: Clean car, easy and rapid pick up.
Cons: Super CDW insurance is quite expensive. Did not end up purchasing it.
Pros: Efficiency and time spent
Cons: the car that I received very poor compared with the one I rented.
Pros: As earlier said. I was taken for a ride, no punt intended. Your at their mercy because you haven't time to defend yourself , have flight to catch. As i said they new exactly what to what was going on. We gave a video of the vehicle on hand and plan to challenge the bullshit highway robbery. Other that that no issues. It was a practiced set up by staff.
Pros: Perfect attitude, quality car.
Cons: My deposit has not been returned yet ? !
Pros: Friendly helpful service. They graciously called a cab for us.
Pros: Car was not very clean on pick up, had over 99k kilometers and very shaking on the road.
Cons: Service was fine.
Pros: The efficiency of the dropping off of the car
Cons: The inefficiency of the picking up of the car and then having to return it 20 minutes later to get another one
Pros: OK rent a car was great - helpful and friendly.
Pros: Friendly and helpful reps
Pros: Clear and efficient service when picking up vehicle
Cons: Awful service when returning. We had to wait in the same line as those picking up their cars. After 1 hour, we dropped off the keys and an agent told us we should not have been waiting as we also paid for the full insurance .... the shuttle to the airport was long and we had to wait for it to be full before it would be heading back, took a cab back instead. There should definitely be 2 lines for pick and and returns, luckily we did not have to catch our flight out!
Pros: car was nice and easy to drop off.
Cons: I feel could have been more clear on pricing. Also I have been charged extra with no email to explain why.
Pros: Their helpfulness at the time of the pick-up was exceptional.
Cons: How quick pickup and dropoff occurred was a product of whether a planeload of customers had just arrived. We were going to drop off the car early but the line was so long we waited until after dinner, when there was no line at all.
Pros: Warm and friendly reception from staff and good service. I will definitely use OK Rent A Car again, but I will compare prices with other car rental companies first.
Cons: Too many additional costs added to the price after booking. I would prefer more transparency at the time of booking. The additional costs made the car expensive to hire!
Pros: Friendly service with agents taking time to explain
Cons: High one-way fees. Difficult to find drop off place in Lisbon. Given Coordinates (lattitude) are not correct. Please provide a map to find station.
Pros: The Foster service
Pros: The car was in excellent conditions
Cons: The personnel at the counter was not polite
Pros: No. Terrible service. An open robbery.
Cons: Hidden terms later costing you a lot f money
Pros: Friendly and helpful efficient
Pros: O que não gostei e muito provavelmente não voltarei a alugar nessa companhia é que até hoje estou á espera do reembolso de uma taxa de combustível que me cobraram e que me disseram que seria reembolsável, até hoje não fizeram a devolução !!!
Pros: perfect state of the car
Cons: very very short time for explaining features of the car
Cons: Incorrect pick-up description on website. Says "Black Car with "Ok Rent A Car" written over it" But it actually was a white car from OK Mobility.
Cons: Misleading with car category, when the car advertised is much superior to the one available and when they don’t even have the car advertised in their parking!
Pros: Friendliness, efficiency
Pros: Efficient, pleasant
Cons: Extra insurance is very expensive
Pros: Easy to book and easy to collect
Cons: You should have one person doing receiving of cars only
Pros: A disponibilidade para escolher outro carro
Cons: O seguro foi um nadinha puxado, mas isso deve-se ao seguro feito com a disvovery
Cons: Explanation of the price
Cons: Blocked 1300 euro in advanced
Pros: Good customer service
Cons: OK service. A bit pushy for via verde device.
Pros: Car in good condition.
Cons: Return process was a painful experience with high charges for minuscule scratches that could be considered usual vehicle wear over the rental period.
Pros: Good service, nice car.
Cons: Shuttle from the airport took a bit long.
Pros: Absolutely appalling Spanish call center support. Rude! And unprofessional. Thankfully, the on-site person was very helpful and my problem was resolved. The call center experience made me realise OK is a Mickey Mouse rental car company.
Pros: Good, clean car
Cons: waiting time for shuttle at pick-up + 'threatening" way they tried to sell added risk assurance
Pros: excellent customer service!
Cons: nothing to say,all good!
Cons: A falça informacao, vc reserva o carro pelo online com um valor e no momento de retirar o carro esse valor nao existe te obrigam a contratar diverços servicos onde o valor fica um absurdo , no momento da locacao bloqueam um valor no cartao aparece no seu extrato no momento dizendo que na entrega sera devolvido, no momento da entrega ai te falam que esse valor sera devolvido em ate uma semana, fiz a rese=va online para pagar 28.00 € Por 10 dias quando fui passar o cartao me cobram 289.00€ decpcao
Pros: Friendly and efficient
Cons: Everything went good. Easy to rent. Is only one “but”! I still don’t get the money back from my creditcard. And already pass almost 2 weeks. I have made a insurance all risk , give the car clean, also with deposit full. So I don’t understand why I still don’t have money available.
Pros: Simpathy and pratical. Excelent service.
Pros: Good new car
Cons: Doesn't open until 7am no key drop off . Our flight was 8am stressed arrived at office at 6.30 had to wait. 1 staff member only. Had to rush no time for lounge at airport. And car had no manual book
Pros: Friendly and efficient
Pros: Nao tinha a via Verde
Cons: Muito tempo a espera para nos levar ao aeroporto