Ok Mobility at Porto Airport

Pros: Friendly helpful service. They graciously called a cab for us.

Pros: Car was not very clean on pick up, had over 99k kilometers and very shaking on the road.

Cons: Service was fine.

Pros: The efficiency of the dropping off of the car

Cons: The inefficiency of the picking up of the car and then having to return it 20 minutes later to get another one

Pros: OK rent a car was great - helpful and friendly.

Pros: Friendly and helpful reps

Pros: Clear and efficient service when picking up vehicle

Cons: Awful service when returning. We had to wait in the same line as those picking up their cars. After 1 hour, we dropped off the keys and an agent told us we should not have been waiting as we also paid for the full insurance .... the shuttle to the airport was long and we had to wait for it to be full before it would be heading back, took a cab back instead. There should definitely be 2 lines for pick and and returns, luckily we did not have to catch our flight out!

Pros: car was nice and easy to drop off.

Cons: I feel could have been more clear on pricing. Also I have been charged extra with no email to explain why.

Pros: Their helpfulness at the time of the pick-up was exceptional.

Cons: How quick pickup and dropoff occurred was a product of whether a planeload of customers had just arrived. We were going to drop off the car early but the line was so long we waited until after dinner, when there was no line at all.

Pros: Warm and friendly reception from staff and good service. I will definitely use OK Rent A Car again, but I will compare prices with other car rental companies first.

Cons: Too many additional costs added to the price after booking. I would prefer more transparency at the time of booking. The additional costs made the car expensive to hire!

Pros: Friendly service with agents taking time to explain

Cons: High one-way fees. Difficult to find drop off place in Lisbon. Given Coordinates (lattitude) are not correct. Please provide a map to find station.

Pros: The Foster service

Pros: The car was in excellent conditions

Cons: The personnel at the counter was not polite

Pros: No. Terrible service. An open robbery.

Cons: Hidden terms later costing you a lot f money

Pros: Friendly and helpful efficient

Pros: O que não gostei e muito provavelmente não voltarei a alugar nessa companhia é que até hoje estou á espera do reembolso de uma taxa de combustível que me cobraram e que me disseram que seria reembolsável, até hoje não fizeram a devolução !!!

Pros: perfect state of the car

Cons: very very short time for explaining features of the car

Cons: Incorrect pick-up description on website. Says "Black Car with "Ok Rent A Car" written over it" But it actually was a white car from OK Mobility.

Cons: Misleading with car category, when the car advertised is much superior to the one available and when they don’t even have the car advertised in their parking!

Pros: Friendliness, efficiency

Cons: Nothing

Pros: Efficient, pleasant

Cons: Extra insurance is very expensive

Pros: Easy to book and easy to collect

Cons: You should have one person doing receiving of cars only

Pros: A disponibilidade para escolher outro carro

Cons: O seguro foi um nadinha puxado, mas isso deve-se ao seguro feito com a disvovery

Cons: Explanation of the price

Pros: Nothing.

Cons: Blocked 1300 euro in advanced

Pros: Good customer service

Cons: OK service. A bit pushy for via verde device.

Pros: Car in good condition.

Cons: Return process was a painful experience with high charges for minuscule scratches that could be considered usual vehicle wear over the rental period.

Pros: Good service, nice car.

Cons: Shuttle from the airport took a bit long.

Pros: Absolutely appalling Spanish call center support. Rude! And unprofessional. Thankfully, the on-site person was very helpful and my problem was resolved. The call center experience made me realise OK is a Mickey Mouse rental car company.

Pros: Good, clean car

Cons: waiting time for shuttle at pick-up + 'threatening" way they tried to sell added risk assurance

Pros: excellent customer service!

Cons: nothing to say,all good!

Pros: Nada

Cons: A falça informacao, vc reserva o carro pelo online com um valor e no momento de retirar o carro esse valor nao existe te obrigam a contratar diverços servicos onde o valor fica um absurdo , no momento da locacao bloqueam um valor no cartao aparece no seu extrato no momento dizendo que na entrega sera devolvido, no momento da entrega ai te falam que esse valor sera devolvido em ate uma semana, fiz a rese=va online para pagar 28.00 € Por 10 dias quando fui passar o cartao me cobram 289.00€ decpcao

Pros: Hahaha

Cons: Everything

Pros: Friendly and efficient

Pros: Groovy

Cons: Nuttin

Cons: Everything went good. Easy to rent. Is only one “but”! I still don’t get the money back from my creditcard. And already pass almost 2 weeks. I have made a insurance all risk , give the car clean, also with deposit full. So I don’t understand why I still don’t have money available.

Pros: Simpathy and pratical. Excelent service.

Pros: Good new car

Cons: Doesn't open until 7am no key drop off . Our flight was 8am stressed arrived at office at 6.30 had to wait. 1 staff member only. Had to rush no time for lounge at airport. And car had no manual book

Pros: Friendly and efficient

Pros: Nao tinha a via Verde

Cons: Muito tempo a espera para nos levar ao aeroporto