Ok Mobility at Porto Airport

Cons: Long wait fir shuttle back to airport

Pros: the lady who does the pick up very professional and pleasant 100%

Cons: We had a 22 hour flight from Cape Town to Porto. we had arrived at 11am hours earlier than expected. we had booked for 2pm.The gentleman who served us was EXTREMELY RUDE. He said we should come back at 2pm because he had no vehicle. We then waited with our luggage outside in the carport till 2 pm that was 3 hour wait in the cold carport.We then got a vehicle that was already in the carport from when we had arrived so we did not have to wait that long. to make matters WORST the guy left?????

Cons: The car conditions validation in check in/out could be more engaged with the customer in order to avoid uncertainty about the damages that vehicle had. Besides that detail, service and vehicle conditions are great for quality/price ratio.

Pros: Car broke down and they quickly arranged recovery and replacement

Cons: Finding the shuttle bus at the airport was very stressful

Cons: When I drop the car I didn’t signed nothing to prove the car conditions.

Pros: everything accept one thing.

Cons: The staff was very helpful except for one thing. They pressure us to buy insurance from them and claim they don't recognize any other insurance. And if something happens to the car it will cost us a fortune. The insurance they offer is very expensive.

Pros: Nothing

Cons: The service provided and informaton was inacurate and the vendor was not supported and refused to provide service if I didnt buy extra insurance although I had Already paid through this platform.

Pros: Quick and efficient service. Great car

Cons: I had extended the hire period which cost more but took off my extra driver without my knowledge

Pros: Nothing, not even customer car parking. craaazy

Cons: Car was not available for over 1h. They charged me 45 euros for being Hybrid, an option I had not requested or want. They charged me 35 euros for going to Spain from Portugal for 1 day (day rates). and also 18 for the a motorway gadget which is not optional (I want the option to pay by cash on motorways and avoid the 18 euro charge) no can do. Terrible. The car was OK but they tried to give me an inferior car to what I had booked. No appropriate for Portugal, felt like a 3rd world rip off. Avoid

Pros: Second time using. Great staff. Very friendly and helpful

Cons: Very nice car and easy transaction.

Pros: Rapidez no drop off

Cons: Carro completamente diferente do que paguei, pedi um económico e deram me um SUV. Carro cheio de alertas quando levantei já tinha sinal de revisão de óleo, avaria na luz esquerda diurna e gasta imenso combustível, que não era o que procurava.

Pros: Whole thing was easy & quick.

Cons: They charge you money for ridiculous things.

Pros: Great car.

Cons: Not having the same rate as stated in the website.

Pros: Friendly, helpful, professional, and easy to work with!

Pros: Very easy gooing and yet very professional.

Pros: Fast check out

Cons: Slow slow slow checkin

Pros: the agent at the service desk where we picked up the car was awful - she was misleading, lying, and trying to take as much money as possible by disregarding the booking already placed on the website. Such a disappointing experience! Thank God, her Manager was adequate enough to wipe up everything she tried to "sell".

Cons: The manager of the desk was nice and helpful; the drop off the car was easy and fast

Pros: Nothing

Cons: Everything

Pros: they gave me a brand new car with only 18km on it and was very clean as no one had driven it before. I had a nice representative checking me in and recognized him from past rentals.

Cons: When i came back to see if any BMWs had been available yet (as that was the car i wanted to originally rent and was given a Cupra due to availability) the girl was not friendly and I understand they were busy but was consistently having conversation with the girl next to her and not attending to me, after waiting 20-30mins in line. I also asked to upgrade to a larger size and the availability was also highly lacking with nothing but 1 huge 9 seater that I did not feel comfortable to drive.

Pros: Fast and very friendly staff. Very new and well maintained vehicle.

Cons: Nothing. Everything was great

Cons: I have charged extra money, which was not discussed and still didn’t get fuel deposit

Pros: The car was in great condition.

Cons: The agent was very aggresive telling us that our insurance is not sufficient, if we have a problem, it’ll be very difficult to get our money back, we need to buy OK’s full coverage insurance to be safe. He wanted to persuade us to change to full-empty and to rent a bigger car. He was angry when we refused. It took a long time.

Pros: The operator at the desk has acted unethically by providing misleading information on the contract options, During the pick up of the vehicle the operator has presented me the options to book full coverage insurance sustaining that Discovercars one would cover only 50% of the possible charges. Not true! He Also said that “I would get the refueling of the vehicle “ without asking. reading later I found was an option. DO NOT TRUST OK MOBILITY OPERATORS!! ASK TO PRINT THE CONTRACT BEFORE SIGNING.

Pros: Good car

Cons: Rude, expensive

Pros: Fast and helpful

Cons: The only less experience we had is the driver on our way back to the airport seemed to be in a very bad mood and was driving a little bit agressively

Pros: Excellent customer services, fast pick-up and drop-off. The car was in excellent conditions.

Pros: The cheap upgrade offer.

Cons: The high cost of insuring the insurance excess. I chose to go this route instead of paying a deposit for any damages excess.

Pros: Ok mobility are mercenaries who rent cars, offer the customer several unnecessary fees, I felt totally coerced by the attendant, I never rent a car there again, I had to deliver the car 1 day earlier than expected because ok mobility closes at the doors at 22:00 and only open the other day at 7:00 a.m in the morning, the whole situation is horrible.

Cons: We waited more than 30 minutes for the shuttle at the airport.

Pros: Nothing

Cons: Hated it

Cons: Overcharging customers.

Pros: Very thorough; shuttle van driver’s go above and beyond

Pros: A obrigatoriedade do de seguro total! Quando eu pessoalmente tenho um seguro total de assistencia em viagem

Cons: O veículo ter tido um problema de bateria, com indicios de morte a qualquer momento.... que me foi transmitido pela assistencia em viagem após ter conseguido desempanar a viatura

Pros: Staff excellent

Cons: Absolutely nothing

Pros: Efficient pick up and drop off.

Cons: The result of the product I received not what I wanted, agent not very cooperative.

Pros: Near Airport

Cons: They keep the deposit for 7days if you choose not to purchase their insurance.

Pros: Didnt get me the car

Cons: Didnt get me the car

Pros: Their price is unmatched, but when you make an online reservation you expect to be able to get a car. Their cash registers were broken, so after waiting for 1 hour 30 (the agent said there would be at least 1 hour more) I decided to leave. Unable to get a refund.

Cons: They should have refunded given they had problems with their credit card machines and it was impossible to get a car. But they decided to keep the money.

Pros: Car exactly as described. Clean and great condition. Worked well for 4-5 people.

Pros: very thorough in explaining everything

Cons: they have charged me much more than agreed and they did not accept American Express.

Pros: Car was in good working condition, clean, modern and the toll road tracker was installed, making for easy tracking.

Cons: Already bought insurance online, but then they try and upsell for something like £267 to get full coverage. What was the point of the first insurance then. Then you have to drive around with the thought that if you have a little accident you are potentially £1300 out of pocket for excess. Put a damper on things. Also puts a hold on your credit card for that amount, AND you have to pay upfront for a full tank of gas and £250 for toll roads. Not impressed.

Pros: A fuir ! Nous avons rencontré une difficulté avec le loueur et le service client nous a bien fait comprendre que ce n'était pas leur problématique ! Résultat, le prix de la location a été doublé !

Cons: A fuir ! Nous avons rencontré une difficulté avec le loueur et le service client nous a bien fait comprendre que ce n'était pas leur problématique ! Résultat, le prix de la location a été doublé !

Pros: The attendant was helpful when I was dropping the rental off.

Cons: They pretended not to know if I had full coverage insurance with discover cars and charged me an extra 300 euros.

Pros: OK mobility were friendly & professional. I’d read some poor reviews upon booking but I cannot fault them in any way. We had a nail in the tyre & low pressure with our first car when we where about the leave the hire depot & with no hesitation, problems or grumbling the car was immediately replaced & lots of apologies. Super customer service.

Cons: Nothing.

Pros: Was quick pick up and drop off for moat part.

Cons: Hard to find shuttle at airport and extra charges that is to their discretion ( ie cleaning of car upon return )

Pros: Nothing

Cons: Almost everything

Pros: Brand new car with lots of extras.

Cons: No roadside assistance coverage included in the price. Had to pay additional 40% of the rental price to get that coverage.

Pros: I'll answer this when I get my Bail money back

Cons: The hidden extras

Pros: La voiture était neuve. Mais pour moi, c'était sans importance

Cons: Arnaque de l'agence de location. J'ai été obligé de payer 280€ d'assurance tout risque que je ne voulais pas. Ayant une carte gold MasterCard, qui me couvre pour les franchises. Je pouvez prendre la voiture sans assurance au loueur. C'est la première fois que ça m'arrive au Portugal. D'ailleurs je vais faire une réclamation auprès de discovercars pour un remboursement total ou partiel de l'assurance qui m'a été obligé de prendre. En espérant que vous pourriez faire un geste commercial.Merci

Pros: Will definitely rent again from discover cars. We actually just place another rental in stockholm sweden.

Cons: They were very nice

Pros: Just normal not impressive.

Cons: I already bought your company’s full coverage .But the agent keep bluffing that your company providing a non coverage insurance.Their OK mobility company provides a better insurance plan which will cover everything. But the price is more than €150. That is more than the rental charges

Cons: No info in the airport. Car smel to cigarettes

Cons: Waited a bit too long to get in the shuttle upon arrival. 2 left full before being able to get on

Pros: The car was new, pick up and drop off fast.

Cons: As I said, they charge lots of additional fees on top of agreed fee quote which you can’t refuse. Toll equipment rental fee, fees for using toll, mandatory extended insurance if you go to Spain. The car rental conditions are not very clear about it which leads to unpleasant surprises in double the initial fee for rental.

Pros: Professional and good communication. Very good price. Appropriate rental conditions.

Cons: I had to check in again and write all my personal details on a sheet of paper despite having done that online a day before on their website (online check-in).

Pros: Could be more friendly.

Pros: Waiting my arrival ready to receive me short ride to get car only problem they would not take my AMEX card. Also mentioned my insurance was only valid between you the seller and me not them.

Cons: What was already mentioned.

Pros: The rental agent was kind and efficient

Cons: They were doing an inspection when I was picking up the car as if I was going to steal the car and run it through a war zone. Literally took 20 Minutes just for inspection. Mind you I had 100% full extended coverage. I flew in after a 10 hour flight, no one wants to deal with this.

Pros: Clean car, easy and rapid pick up.

Cons: Super CDW insurance is quite expensive. Did not end up purchasing it.

Pros: Efficiency and time spent

Cons: the car that I received very poor compared with the one I rented.

Pros: As earlier said. I was taken for a ride, no punt intended. Your at their mercy because you haven't time to defend yourself , have flight to catch. As i said they new exactly what to what was going on. We gave a video of the vehicle on hand and plan to challenge the bullshit highway robbery. Other that that no issues. It was a practiced set up by staff.

Pros: Perfect attitude, quality car.

Cons: My deposit has not been returned yet ? !

Pros: Friendly helpful service. They graciously called a cab for us.

Pros: Car was not very clean on pick up, had over 99k kilometers and very shaking on the road.

Cons: Service was fine.

Pros: The efficiency of the dropping off of the car

Cons: The inefficiency of the picking up of the car and then having to return it 20 minutes later to get another one

Pros: OK rent a car was great - helpful and friendly.

Pros: Friendly and helpful reps

Pros: Clear and efficient service when picking up vehicle

Cons: Awful service when returning. We had to wait in the same line as those picking up their cars. After 1 hour, we dropped off the keys and an agent told us we should not have been waiting as we also paid for the full insurance .... the shuttle to the airport was long and we had to wait for it to be full before it would be heading back, took a cab back instead. There should definitely be 2 lines for pick and and returns, luckily we did not have to catch our flight out!

Pros: car was nice and easy to drop off.

Cons: I feel could have been more clear on pricing. Also I have been charged extra with no email to explain why.

Pros: Their helpfulness at the time of the pick-up was exceptional.

Cons: How quick pickup and dropoff occurred was a product of whether a planeload of customers had just arrived. We were going to drop off the car early but the line was so long we waited until after dinner, when there was no line at all.

Pros: Warm and friendly reception from staff and good service. I will definitely use OK Rent A Car again, but I will compare prices with other car rental companies first.

Cons: Too many additional costs added to the price after booking. I would prefer more transparency at the time of booking. The additional costs made the car expensive to hire!

Pros: Friendly service with agents taking time to explain

Cons: High one-way fees. Difficult to find drop off place in Lisbon. Given Coordinates (lattitude) are not correct. Please provide a map to find station.

Pros: The Foster service

Pros: The car was in excellent conditions

Cons: The personnel at the counter was not polite

Pros: No. Terrible service. An open robbery.

Cons: Hidden terms later costing you a lot f money

Pros: Friendly and helpful efficient

Pros: O que não gostei e muito provavelmente não voltarei a alugar nessa companhia é que até hoje estou á espera do reembolso de uma taxa de combustível que me cobraram e que me disseram que seria reembolsável, até hoje não fizeram a devolução !!!

Pros: perfect state of the car

Cons: very very short time for explaining features of the car

Cons: Incorrect pick-up description on website. Says "Black Car with "Ok Rent A Car" written over it" But it actually was a white car from OK Mobility.

Cons: Misleading with car category, when the car advertised is much superior to the one available and when they don’t even have the car advertised in their parking!

Pros: Friendliness, efficiency

Cons: Nothing

Pros: Efficient, pleasant

Cons: Extra insurance is very expensive

Pros: Easy to book and easy to collect

Cons: You should have one person doing receiving of cars only

Pros: A disponibilidade para escolher outro carro

Cons: O seguro foi um nadinha puxado, mas isso deve-se ao seguro feito com a disvovery

Cons: Explanation of the price

Pros: Nothing.

Cons: Blocked 1300 euro in advanced

Pros: Good customer service

Cons: OK service. A bit pushy for via verde device.

Pros: Car in good condition.

Cons: Return process was a painful experience with high charges for minuscule scratches that could be considered usual vehicle wear over the rental period.

Pros: Good service, nice car.

Cons: Shuttle from the airport took a bit long.

Pros: Absolutely appalling Spanish call center support. Rude! And unprofessional. Thankfully, the on-site person was very helpful and my problem was resolved. The call center experience made me realise OK is a Mickey Mouse rental car company.

Pros: Good, clean car

Cons: waiting time for shuttle at pick-up + 'threatening" way they tried to sell added risk assurance

Pros: excellent customer service!

Cons: nothing to say,all good!

Pros: Nada

Cons: A falça informacao, vc reserva o carro pelo online com um valor e no momento de retirar o carro esse valor nao existe te obrigam a contratar diverços servicos onde o valor fica um absurdo , no momento da locacao bloqueam um valor no cartao aparece no seu extrato no momento dizendo que na entrega sera devolvido, no momento da entrega ai te falam que esse valor sera devolvido em ate uma semana, fiz a rese=va online para pagar 28.00 € Por 10 dias quando fui passar o cartao me cobram 289.00€ decpcao

Pros: Hahaha

Cons: Everything

Pros: Friendly and efficient

Pros: Groovy

Cons: Nuttin

Cons: Everything went good. Easy to rent. Is only one “but”! I still don’t get the money back from my creditcard. And already pass almost 2 weeks. I have made a insurance all risk , give the car clean, also with deposit full. So I don’t understand why I still don’t have money available.

Pros: Simpathy and pratical. Excelent service.

Pros: Good new car

Cons: Doesn't open until 7am no key drop off . Our flight was 8am stressed arrived at office at 6.30 had to wait. 1 staff member only. Had to rush no time for lounge at airport. And car had no manual book

Pros: Friendly and efficient

Pros: Nao tinha a via Verde

Cons: Muito tempo a espera para nos levar ao aeroporto