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Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Absolutely nothing
Cons: We couldn't use our debit card to put the deposit hold on, which we have done with car rentals in multiple european countries so we know it's possible. If we didn't have a credit card we had to pay an extra 400 euros which is absolutely ridiculous. We also didn't know about the extra for all the tolls. Guess these were all well hidden under tiny T&C's. Absolutely would never book again. Wasted our time and we cancelled our reservation. No deposit returned. Guess this might be an ongoing trap.
Cons: it is difficult to understand where the drop-off area is not the full rental conditions are mentioned on OTA, very significant rental conditions are mentioned in small letters, which led to confusion
Pros: Quick check in. Friendly staff.
Pros: Quality, promptness, politeness, attention of the personnel.
Cons: Condition of the car (clutch), car make (Citroen)
Pros: They were efficient and easy to work with.
Cons: The drop off location in Lisbon was hard to find.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of1.69 EUR day up to a maximum of 16.90 EUR rental in addition to the tolls, which will be charged to your credit card after the rental period.
Personal consumption will be charged separately at the end of the rental period.
You may also be required to leave an additional deposit for tolls.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, proof of home address (e.g. Utility bill).
It is possible to pay and leave the deposit only with the following payment methods: EC Karte, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card, Union Pay.
The following payment methods are not accepted for payment: Cheques, Prepaid cards. If the customer wishes to use Debit cards, he/she will be required to purchase Total Comfort Cover.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Spain-Mainland, Gibraltar.
Additional charges will be applied in case the car is crossing state or region borders.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Details are available from the rental company's reservation office.
Additional charges will be applied.
Additional drivers must be present when picking up the vehicle.
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Diesel vehicles are available for an additional charge.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
At time of drop off, customers should return the vehicle with a full tank and be able to show the gas station receipt confirming they have filled the tank, in order for the fuel deposit to be refunded.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 360 minutes.
Pick-up & Drop-off
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