Record-go at Porto Airport

Pros: Absolutely nothing

Cons: We couldn't use our debit card to put the deposit hold on, which we have done with car rentals in multiple european countries so we know it's possible. If we didn't have a credit card we had to pay an extra 400 euros which is absolutely ridiculous. We also didn't know about the extra for all the tolls. Guess these were all well hidden under tiny T&C's. Absolutely would never book again. Wasted our time and we cancelled our reservation. No deposit returned. Guess this might be an ongoing trap.

Cons: it is difficult to understand where the drop-off area is not the full rental conditions are mentioned on OTA, very significant rental conditions are mentioned in small letters, which led to confusion

Pros: Quick check in. Friendly staff.

Pros: Quality, promptness, politeness, attention of the personnel.

Cons: Condition of the car (clutch), car make (Citroen)

Pros: They were efficient and easy to work with.

Cons: The drop off location in Lisbon was hard to find.

Pros: Easy to pick up and drop

Pros: They were quick during reception

Cons: Not possible to communicate when my plane was late

Pros: We received a clean car.

Cons: We did not receive the final invoice nor deposit yet.

Pros: The rented car was expected.

Cons: Unclear charged. I'm still working on it.

Cons: long lines, not enough reps Pick up location was dirty and run down

Pros: The price

Cons: TOO SLOW at pickup

Pros: Fasgt and easy

Cons: Nothing, everything was perfect

Pros: Good pick up att the airport. Clean car in good condition.

Cons: A bit long wait att the pick up.

Pros: Good car, good condition of the car.

Cons: The fact that I did'nt get a refund despite returning the car 3 days earlier.

Cons: Record Go charged me €200 Euros for dropping the rental vehicle back at the rental location and putting the keys in the key drop box. They called it an abandonment fee. I could not wait until their opening time of 7am as I would have missed my flight. Im very disappointed with this. As I left the car right at their front door and the keys were secured, there were zero issues with the condition of the car AND I had purchased the extra insurance that would have covered any damage anyways.

Pros: todo o serviço prestado

Pros: Quick and easy

Cons: Nothing - all good

Pros: It was a great car, easy process

Pros: Really nice car and amazing staff really friendly and helpful

Cons: Nothing

Pros: A lasciare l'auto molto veloci, auto in ordine se non si considera le gomme alquanto liscie

Cons: un po' troppo l'attesa per il ritiro a Porto, e con la via libera per l'autostrada abbiamo pagato troppo in più

Pros: Great value and a brand new car

Cons: Tried to charge me an extra 117€ for insurance, when i refused as i had full insurance from Discovery he basically told me if i get 1 tiny scratch it would be £800 out of my £1500 deposit at least. Worried me the whole time i was using the car. Also, had to queue up for 45 mins to return the car in the queue with people collecting theirs. They could do with a separate desk for returns when its busy.

Pros: The car was totally fine. Clean and well maintained.

Cons: The service at pick up was indescribably bad. There was a ticket system for the 30+ people waiting but many people were served before us who came in later. The process took nearly two hours. Completely unacceptable. I am waiting for my significant deposit to be refunded.

Pros: All excellente, except the time that they toke to pick me up from the airport.

Cons: The time taken to get picked up from the airport. They said it would take 10 mins and they did take around 45 mins.

Pros: I could repeat

Pros: no surprise, not trying to push an insurance

Cons: a little to slow to make the check-in but not a big problem

Pros: Opened on time and helped us return the car quickly to get our early flight

Cons: Wish they opened at 6.30!!!

Pros: Very good service, very helpful agent with tips for our travel

Cons: A little wait at the airport for shuttle

Pros: Everything was as per the original booking.

Cons: Courtesy shuttle took a while to arrive (drop off and pick up)

Pros: Agent was clear in explaining all options for us.

Pros: The drop off agent was efficient, pleasant and helpful

Cons: When collecting the car is seemed like I was an inconvenience to the member of staff who was surly and abrupt throughout.

Pros: Friendly staff, excellent car, great value

Cons: The only thing to note is that you can only return the car during opening hours.

Pros: Me cobraram 1k de euros de depósito, 100 euros para pedágios e mais 100 euros de combustível que seriam estornados em até 5 dias. Fizeram o estorno porém me cobraram mais de 170 euros e não me falaram o que é.

Cons: Me cobraram 1k de euros de depósito, 100 euros para pedágios e mais 100 euros de combustível que seriam estornados em até 5 dias. Fizeram o estorno porém me cobraram mais de 170 euros e não me falaram o que é.

Pros: In dropping of car, person in charge was really respectful and ready to support.

Cons: In dropping off the car, the shuttle bus driver inserted my luggage in car respecting FIFO. After me, came a family of 4 persons. He gave them priority and let them enter in car giving me no space to take the car. He left with my luggage in the car and make me wait for 30 extra minutes neglecting any priorities or my plane schedule. He was very rude. But finally, he presented his apologies and I catch my plane.

Pros: Staff were OK

Cons: Shabby, unmaintained vehicle had a tire blow out--VERY BAD!

Pros: Excellent service

Cons: N/A

Pros: Colocar lojas no aeroporto para facilitar a devolução do carro

Pros: cleanliness of the car and value for money

Cons: the time to take the car and the impossibility of reaching them on the telephone, in particular because on certain telephone numbers the language for the choices to be made was Portuguese

Pros: Dropping the car at the Lisbon airport was perfect

Cons: Porto was disgraceful

Pros: El coche era nuevo y limpio

Cons: Cobraron 100€ de franquicia adicional por el combustible y otros 100€ por los peajes.

Pros: The proficiency and simpaty of the providers

Cons: Attentive and professional

Pros: Efficient service, friendly staff.

Cons: Everything was good.

Pros: tempo de atendimento e cortesia

Cons: Suponho falta de alinhamento dos pneus. A direção "puxava" para a esquerda em alguns momentos. Calibrei os pneus, mas o aviso de anormalidade na calibração persistia.

Pros: Efficient and did not press to oversell coveraqe add-ons. Drop-off was quick and efficient. Vehicle provided was brand new.

Cons: Still some attempt to sell further coverage beyond full vehicle damage waiver. Shuttle pick-up location was a bit confusing and rental location is a bit further away from the airport than most of th rental companies

Pros: Quick and efficient service

Pros: The price and collection of car was perfect.

Pros: Nothing…

Cons: They didn’t appear there

Pros: Friendly, polite staff.

Cons: Nothing not applicable.

Pros: Front desk was very helpful, he explained everything I asked in detail.

Pros: It was a good service. I think record go and discover cars should work together to make it easier for customers to understand insurance and how double payment works

Pros: Polite and helpful staff.

Cons: Not honest people. The car had a scratch at the time of the pickup and they did not recognize it. Very desapointed. Record-go never again!!!!

Pros: The car provided was clean and with good standards

Cons: The time picking-up the car could be improved if there was more agents.

Cons: Had to wait 45 minutes outside the airport for the courtesy bus after calling 3 times!

Pros: aucun

Cons: pas de vehicule payé en plus

Pros: N.a.

Cons: - Not easy at all finding the pick-up driver at the airport. Once you arrived, you have to wait more then 30 minutes before an old van comes to pick you up. - Time spent picking up the car: 2,5 hours! - with only 3 customers in front of us. It does say something about the efficiency of the company: it seems after every customer they have another 30 minutes coffee-break. - Unfortunately the paper to point-out the damages on the car was to small.

Pros: good

Cons: However the car was new,the steering of the car was strange, something was wrong with the allignment of the front wheels

Pros: This company is more concerned to keep your money than trying to helping you to get you a car. If something goes wrong with your flight, be prepared to deal with car rental issues on your own. You are in a different country, at airport and with no car and its 11pm and you call for help, the answer from this company is, send us an email and someone will get back to you withing 48 hours. This is not a company that you can count on.

Pros: No issues with car

Cons: I had to pay a second deposit as a had a flat tyre and they had to replace the car. I have only been paid back one of my deposits back

Pros: Simplesmente a pior experiência de minha vida com locações de carros.

Cons: Idem acima

Cons: Be pushed into buying extra cover for car when we already had it

Pros: Kind to help install child seat

Cons: Charged much more that promised Made up a lot of extra fees and deposit Did not care what contract with discovercars said Made us pay extra to have the car we had booked

Pros: Availability/Price

Cons: Waited 30 min for shuttle, close to 2h to get car, car had oil light up, no option to drop off car early AM so had to pay for a hotel at the airport

Pros: Long opening hours. I could get back to pick up my cell I forgot at 19hrs. What a relief! Easy to leave the car at a different location than pick up

Cons: When I returned the car I had to ask for a prove that all was ok on the car: gaz fulled, not accidented, etc. when they hold 3k on my card and couldn’t tell me the final amount at that time. I think the customer need a back up if the contract is not finalize and car is returned. No direct phone available to call the desk - line always busy.

Pros: You cancelled my contract after my flight was rescheduled and you were told and then the later flight was delayed an hour because of a medical emergency

Cons: No thought for customer

Cons: No breakdown so far of additional changes Still waiting £110 taken with no explanation

Pros: Record-Go employees were helpful and tentative. The best rental experience I’ve had in Portugal.

Cons: Nothing

Pros: Friendly staff

Cons: - We have received a car with a technical issue on the (broken? ) adblue sensor - upon dropping off the car, I have tried to explain the issue with the car, however, the representative seemed not to be interested. As far as I know, the car was passed on to the next customer without inspection - Customer service did not respond to our request, either by phone or by e-mail. - contact details are hard to find - e-mails sent to CS may take 30 dans for a response

Pros: Price was good

Cons: Checkin time

Pros: Nothing

Cons: Price was doble as it was offered on line they make me paid for insurance twice even though I paid on line. Book the car for 9 day . And they make the reservation for 10 days of when I returned the vehicle I request credit for the ten day . They denied. Asked me for a 100 $ deposit for fuel and they charged on my credit card 100$ extra for fuel even though the fuel tank was full at the time of the return. The total estimated rental initially was around 600$ for 9 day ended aprox 1200$

Cons: The office was difficult to find

Pros: Very, very poor. Despoite assurances from phone conversations, they left my wife and I stranded at the airport. AVOID THIS PROVIDER. Even Discover Cars were unavailable and unwilling to help. Very poor service all round. AVOID. AVOID. AVOID.

Pros: Agents were very helpful finding a car after we mistakenly booked on the wrong day.

Pros: How easily they take my money

Cons: How hard it is to make a simple change to a reservation

Pros: price

Cons: first car was old, unserviced and bad tyres. Only after we mentioned this we got a replacement car, which was newer and better, but still dirty.

Pros: When i pick up the car the agent was very professional, the car was nice and clean.

Cons: The bus took to long to pick up from the airport When i return the car both agents were nor very professional, they kept me waiting while wandering off doing others things, after droping the car again they kept me waiting in the bus for a long period and every time myself and the other passengers complain they just ignored us, when one of the agents dicided to take us back to the airport she left us on the arrivals insted of departures.

Pros: Record-go is about 10 min away from airport. Had to wait for bus. Our flight was delayed by 2 hrs, got there just in time to pick up the car before 11 pm. Staff said they would wait for us !! They stayed on and ensured we had the car before they went home after a long hot day! Can’t recommend the staff highly enough!

Cons: Nothing!

Pros: All in all good value for money.

Cons: Impossible to reach office for shuttle, number provided never answered. Staff was more interested to close and go home. Just got keys, and that’s it. No question about we were wondering about anything/needed assistance. In short: please get the f*** out of here attitude, not impressive

Pros: very informative

Cons: long waiting time

Pros: nice car

Cons: It took a very long time to pick up the car and drop off. Very long lines at a peak hour on a weekend with 2 people working. We were there over an hour for both pick up and drop off and waited over an hour for a shuttle to the airport

Pros: straightforward staff where pleasant, specially the driver of the mini bus that took us back to the airport.

Cons: price and wait to return the car.

Pros: Very friendly service agents, easy drop off. Shuttle driver very patient and waited for us while we dropping off the car.

Cons: Line to pick up and drop off the car took a while. Agents were fast, but the customers before us took too long to provide documentation/decisions/etc

Pros: O atendimento é péssimo, os funcionários não são bem treinados e não sabem lidar com pessoas, são grossos e burocráticos, farão de tudo pra você não conseguir levantar o carro, fuja desta empresa.

Cons: A conduta da empresa é duvidosa, te forçam a adquirir vários seguros / serviços, se não o fizer dificultam ao máximo para não levantar o carro, inventam regras no balcão que não constam no site de aluguer. Não consegui levantar o carro, senti total despreparo e descaso por parte dos funcionários e empresa. Cuidado com o cartão de crédito no balcão...

Pros: The staff was very helpful and kind

Cons: Nothing

Pros: The car I could rent was an almost new, well-equipped car.

Cons: We could hardly find the transfer bus, then I waited more than an hour in the queue to be able to pick up the car, they convinced me the insurance I had would not cover my costs although I had full insurance made with DiscoverCars, and last but not least I haven't received a bill containing all the costs I have been charged.

Pros: Cheap price

Cons: We had to wait for a very long time to pick up the car.

Pros: el coche estaba en buenas condiciones

Cons: No me gustó esperar 15 o 20 minutos en el aeropuerto y que nadie atendiera al teléfono. Y no megustó devolver el coche y tener que esperar que otroa gente devolviera el suyo, para llenar el bus. Buscamos agilidad y rapidez y no ha sido ágil ni rápido.

Pros: The car was in good condition

Cons: The customer service agent when I picked up the car was rude and abrupt. She tried the hard sell on me, saying I need to take out additonal insurance as if the car broke down for any reason whatsoever that I would have to pay to get it towed, pay to get it fixed and then claim it back from them if it were not my fault. They also wanted 85 euros to activate the road toll device even if you only use it one day. I tried to add this for the last 2 days and was told on the phone by another unhelpful

Cons: They were so understaffed that 4 people were running around in chaos!

Pros: see upper text

Cons: see upper text

Pros: Staff were friendly and explained everything very well.

Cons: Not easy to know where pick up point is and waited a long time as they only seemed to have one van.

Pros: very easy, they were very friendly. Good service

Cons: nothing

Pros: Just perfect. Reliable, affordable, friendly and fast. Certainly come again!!!

Cons: Actually nothing. Just a thumb up.

Pros: Everything was perfect !

Pros: Politi, good service and a great car

Cons: Waiting 45 min to comeback to The desk.

Cons: We waited for two hours in order to take the car!! The service nr machine was only in Portuguese, the screen of the current nr serviced was seen only at the side so we didn't even know it existed and only 4 of 6 desks were servicing in rush hour. Lost 2 hours of paid car and the noon of our Saturday, when we had only two days to visit the places we wanted. Never been so frustrated before. I even wrote an email to rent the car for one more day and they never responded.

Pros: Simpatia e compreensão do trabalhador que nos atendeu.

Cons: Falta de organização e de meios humanos.

Pros: good price, fast at desk and with paperwork

Cons: waited 45min at airport (with a small child in the evening) for bus shuttle to the rental desk that is only 5min drive from airport

Pros: Amazing service. Recommended.

Cons: Everything was great !

Pros: They were great, friendly and professional

Cons: No fault

Pros: New car and very clean.

Cons: Didnt have any clear clause that the rental fee and the insurance credit card block had to be at the same card. However, they did not allow me to proceed with the rental fee payment on another card, which made me spend many taxes from overseas card. They don't have a drop-off teller, therefore, there is a long line waiting together with the pick-ups. I was the only drop-off and took me about an hour to conclude the drop-off.