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Drivalia at Porto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The car was great. The rental process was quick, professional and efficient.
Cons: I didn’t realize that when I bought the full insurance package and give a deposit for tolls that I had to pay for damages and tolls and then make a claim to the insurance company for reimbursement.
Pros: People ere nice; car was good -- except for my complaint (see next).
Cons: I was charged for "damage" that might have been there already when I picked up the car as it was impossible to observe without getting nearly down. to the ground. The return inspection looked at places that the initial inspection did not cover. I feel possibly cheated.
Pros: Our car was provided by Magical Island. The agent was very friendly and helpful. The car was in great condition. Very satisfied.
Pros: Very efficient and timely.
Cons: No issues to report.
Pros: Best experience ever renting a car. Amazing value for money. Avery knowledgeable and friendly staff.
Pros: First class
Cons: See above comment. A Jeep 4X4 is not a compact vehicle.
Pros: Friendly and efficient. No hassles or unexpected fees. The hold is just a hold and we knew about it in advance.
Cons: Would recommend SADORENT. No complaints
Cons: the car was quite scratched and had some more damage in the front. but other than that, it was all good
Pros: Helpful and friendly staff. As new car, clean, reliable and excellent rental price
Cons: They knowingly gave me a car with an empty tank of gas and said "you can just return it empty." They also forgot to include the charging cord for the car and this led to a lengthy conversation between agents when I was trying to return the car, looking for the cord in the back office. In general, they weren't very friendly either.
Pros: SADORENT had the best price so far for the kind of car we were needing. The service at pick up and drop off was very polite, professional and accommodating since we request a pick up office different than the one we picked when we initially made the reservation. They helped us with no hesitation. I don’t know what it’s like when you have situations, but I like their services..
Pros: Faster than most, good cars and shuttle service
Pros: Fast, friendly and professional service. There was no wait either picking up or dropping off the car.
Cons: Rent-a-car companies off site from the airport are obviously less expensive, I just wish they were at the airport. the shuttle drive from SADORENT was about 8 minutes away from the airport.
Pros: Fast service, good vehicle and no sneakiness.
Cons: A brand new unblemished car is a bit scary.
Pros: Great agents, very helpful and efficient
Cons: It's a shame the car can't be picked up and dropped at the airport without the extra fee when it's out of hours
Pros: Very easy process & great staff
Pros: When returning the car. The agent realized the contract was shortened and refunded the difference in a different location drop.
Cons: The agent was not helpful in checking the car out. The voucher was not able to be found from Discover. It appears that there needs to be more communication between the two companies. The process was very slow and involved way to may details that were completed on line but, none of the information was available to the agent.
Pros: good quality / cost ratio, new car ( not Audi Q2, as expected but... )
Cons: have to stand ca 45min on a sidewalk to wait for the shuttle bus to come, took nearly 1,5h from phonecall to abfahrt
Pros: Quick, efficient, friendly, genuine
Pros: Transport to and from airport to their parking lots.
Cons: High deposits locked on my credit cards in case of damage etc.
Pros: Highly recommend, the best value for our trip
Pros: customer service
Pros: A great experience. The staff were very friendly and made sure that I picked up and dropped off my car as quickly as possible. They were very clear in all terms of the rental. I highly recommend renting from them.
Pros: Timely service provided by all the agents we dealt with.
Cons: We payed quite a premium for an automatic vehicle (as compared to a manual), but I suppose that is a market issue :) It wold have been nice to have less deposit (2000 euro is a lot of money to have frozen).
Pros: car pickup was friendly and quicik
Cons: when car was dropped off the person in charge was licking his fingers and looking for dents or scratches so that we could pay more, eventually he did ,insisting that we have to pay for a scratch that is not noticeable.Then he did the same with the rims of the tires. I always book with europcar and never did the people who work there lick their fingers to find scratches. This year we decided to try this company and we are very dissapointed.
Pros: Once at rental location, smooth process
Cons: Took to long to find representative at airport
Pros: Professional and courteous. No pressure sales. Good quality cars.
Cons: Having to phone on arrival to organise pick up could be difficult or expensive for some people. It would also be nice to be directed to a space nearby where I could spend more time getting acquainted with the car before driving off. It would be nice to have a copy of the return sheet when dropping off the car.
Pros: Clear and honest. No hidden fees or any dishonest behavior.
Pros: Nothing. When I booked a car I planned for CDAR but got EDAR instead. Also, the information provided by the representative is inaccurate and misleading. Drop off location at Lisbon airport was told to be opened 24 hours. Instead the guy has closed it at 9 PM and left.
Cons: The company has provided absolute junk car. It was supposed to be an automatic transmission. In reality it could no stand on a steep slope without hand brake and it one could not go up the hill after stop without hand brake application. Even on the flat surface transmission is very slow to adjust to the driving conditions and has to be switch for manual operation. Another terrible thing about SADORENT is that it mixes two different car classes CDAR and EDAR.
Cons: There was no desk or representative at Porto airport!
Pros: Service was very professional and easy.
Cons: A little trickier logistically due to where you pick the car up and having to get in touch with a representative.
Pros: Friendly, efficient and speedy service.
Cons: Everything was provided with professionalism and respect. No concerns.
Pros: The agent on pick up very friendly and helpful
Cons: The return car agent was a bit rude
Pros: i can easily find an automatic mini-van for 7 people.
Cons: your office are not easy to find,even they are near the airports.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
A young driver fee of 25.01 EUR per rental applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
For vehicles in groups Special a driver license issued at least 3 years ago is required.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: Maestro, American Express, Diners, JCB, Discover, MasterCard credit card, VISA credit card, Union Pay.
Credit card must be valid after rental period for at least 30 days.
The following are accepted methods of payment:Visa Electron, Cash, Debit cards, prepaid cards.
All credit cards must be capable of the following: PIN verification; cards without this capability will not be accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Spain-Mainland.
Details are available from the car rental company's reservation office. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
It is allowed to add up to 2 additional drivers.
Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
In no case will a refund be given for unused fuel. For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
A full battery lasts around 260 km (this is an estimate as it depends on several factors).
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off