Drivalia at Porto Airport

Pros: Good new car.

Cons: Good car however agent tried to make us pay for a scratch on a wheel. They were insisting we scratched the wheel. However I had taken photos of car when I picked up. I showed their manager and they agreed scratch was already present on wheel. They should have marked this before I picked up car to prevent such a poor experience for me.

Pros: Excellent gentleman agent at the Porto office, very professional and excellent customer service. Excellent car substitution from SUV to Sedan.

Pros: The car and the people working there were amazing!

Cons: More than 300€ for a small mark on the door is almost a robbery, I had insurance but still it does not sound fair.

Pros: Per comments above.

Cons: The car had a number of dents and scratches. Although I knew I was not responsible for them, it caused me to have a lot of unnecessary angst about an easy return of the vehicle without any disagreement on its condition.

Pros: Great service.

Pros: All. Top service.

Pros: Great for communication and product offers to accommodate size.

Pros: Desk rep

Cons: Good auto

Pros: Not much

Cons: - I got scammed into a worse car than I paid for (see below) - Inefficient pick up. - Terrible selection of child car seats - Staff more interested in getting you out the door than really assisting you

Pros: Courteous representatives. Easy pick up and drop off. Nice vehicles.

Pros: Квалифицированный персонал, отличный автомобили, чистые и в хорошем состоянии, быстрое обслуживание.

Pros: Very good customer service!

Cons: I booked and pay a “compact elite” car class and was provided with a Peugeot, which I could have gotten for a much cheaper price somewhere else

Cons: Picked premium (Audi A3 or similar) and got a fiat tipo.

Pros: Great van, easy to pickup and return

Pros: people are in general friendly.

Cons: fuel policy: they provide a car with 7/8 tank, which is hard to match when you bring back. I had to bring full tank and it is more expenses...

Pros: The staff were efficient and friendly.

Cons: I didn’t get the car I had booked. I specifically wanted a really small car and there wasn’t one available. I would want a guarantee if I were to book again because it adversely affected my holiday. This might sound trivial but, to me, it was a big thing.

Pros: Nice agent on phone.

Cons: Had to rent from Avis bc shuttle never showed at airport.

Pros: Car hire companies can be very tricky but this wad so easy

Pros: Will not be using discover cars again.

Pros: Staff was very friendly

Cons: The car was new but not very economically it was diesel like I asked for but wasted more gas then a gas car

Pros: Very efficient and quick

Pros: Super easy and uncomplicated. You get what you book. The stuff is very polite and helpful.

Cons: Volkswagen T-roc is not on the same level as Audi A3!

Pros: English speaking. No extra sales pitch. Reliable and no hassle

Pros: Bringing back the car

Cons: Very forcing of selling more assurance, toll and other expensive ‘needs’.

Pros: No problem picking up the car after business hours (flight delay) - at a cost of EUR 35, quick and friendy handing over and reception of the car

Cons: nothing

Pros: Efficient collection/drop off to/from the airport, lovely vehicle which met requirements, ease of payment and contract/rental agreement

Pros: Everything . Definitely going with them next year again. The service was beyond great. Very happy indeed

Pros: Vehicle hire was good valve for money

Pros: Their business is not rental car but insurance. They created an history about not having contracted the full insurance in order to charge a little scratch they found after 2 rounds around the car with magnifying glasses.

Cons: They don't want to rent cars. They want easy money finding scratches and charging using the argument that you didn't have total insurance. Ridiculous. Never again!!!

Pros: The service agent was polite but wasn't pleased when confronted with by us on providing a lower quality car.

Cons: The car booked was Mercedes Vito, but provided was an underpowered and rather old VW.

Pros: Car was great

Cons: no explanation on a scratch on bumper and was charged over 500 Euros without explanation.

Pros: Efficient and friendly, even set information to English for me.

Cons: Nothing all good

Pros: Very professional and courteous.

Pros: Professional and patient when explaining the process.

Cons: All was good.

Pros: Everything was exactly as advertised, no hidden fees. Fast pickup from airport, great communication, overall great service.

Pros: It was very fast to handle the rental contract and they were very thorough with explaining everything. With it being my second trip, they were very courteous about switching to speak English instead of Portuguese since I am not fluent at all.

Cons: I liked every step, not one complaint

Pros: The agents were very nice. The shuttle direct to nearby airport hotels was really quick and helpful. Checkout was speedy.

Cons: There were lots of random charges for the tolls. They charged my card for several different small amounts and it was difficult to understand why. They had no water in the building when I picked up the car, so the car was really dirty. They cleaned the windshield before I left, but it didn’t feel like a great start. 40 minutes into driving, the check engine light came on (apparently this was typical for the car, but I was not told).

Pros: The car was great. The rental process was quick, professional and efficient.

Cons: I didn’t realize that when I bought the full insurance package and give a deposit for tolls that I had to pay for damages and tolls and then make a claim to the insurance company for reimbursement.

Pros: People ere nice; car was good -- except for my complaint (see next).

Cons: I was charged for "damage" that might have been there already when I picked up the car as it was impossible to observe without getting nearly down. to the ground. The return inspection looked at places that the initial inspection did not cover. I feel possibly cheated.

Pros: Our car was provided by Magical Island. The agent was very friendly and helpful. The car was in great condition. Very satisfied.

Pros: Very efficient and timely.

Cons: No issues to report.

Pros: Best experience ever renting a car. Amazing value for money. Avery knowledgeable and friendly staff.

Pros: First class

Cons: Nonr

Cons: See above comment. A Jeep 4X4 is not a compact vehicle.

Pros: Friendly and efficient. No hassles or unexpected fees. The hold is just a hold and we knew about it in advance.

Cons: Would recommend SADORENT. No complaints

Cons: the car was quite scratched and had some more damage in the front. but other than that, it was all good

Pros: Helpful and friendly staff. As new car, clean, reliable and excellent rental price

Cons: Nothing

Cons: They knowingly gave me a car with an empty tank of gas and said "you can just return it empty." They also forgot to include the charging cord for the car and this led to a lengthy conversation between agents when I was trying to return the car, looking for the cord in the back office. In general, they weren't very friendly either.

Pros: SADORENT had the best price so far for the kind of car we were needing. The service at pick up and drop off was very polite, professional and accommodating since we request a pick up office different than the one we picked when we initially made the reservation. They helped us with no hesitation. I don’t know what it’s like when you have situations, but I like their services..

Cons: Nothing.

Pros: Faster than most, good cars and shuttle service

Pros: Fast, friendly and professional service. There was no wait either picking up or dropping off the car.

Cons: Rent-a-car companies off site from the airport are obviously less expensive, I just wish they were at the airport. the shuttle drive from SADORENT was about 8 minutes away from the airport.

Pros: Fast service, good vehicle and no sneakiness.

Cons: A brand new unblemished car is a bit scary.

Pros: Great agents, very helpful and efficient

Cons: It's a shame the car can't be picked up and dropped at the airport without the extra fee when it's out of hours

Pros: Very easy process & great staff

Pros: When returning the car. The agent realized the contract was shortened and refunded the difference in a different location drop.

Cons: The agent was not helpful in checking the car out. The voucher was not able to be found from Discover. It appears that there needs to be more communication between the two companies. The process was very slow and involved way to may details that were completed on line but, none of the information was available to the agent.

Pros: good quality / cost ratio, new car ( not Audi Q2, as expected but... )

Cons: have to stand ca 45min on a sidewalk to wait for the shuttle bus to come, took nearly 1,5h from phonecall to abfahrt

Pros: Quick, efficient, friendly, genuine

Cons: NA

Pros: Transport to and from airport to their parking lots.

Cons: High deposits locked on my credit cards in case of damage etc.

Pros: Highly recommend, the best value for our trip

Pros: customer service

Cons: N/a

Pros: A great experience. The staff were very friendly and made sure that I picked up and dropped off my car as quickly as possible. They were very clear in all terms of the rental. I highly recommend renting from them.

Pros: Timely service provided by all the agents we dealt with.

Cons: We payed quite a premium for an automatic vehicle (as compared to a manual), but I suppose that is a market issue :) It wold have been nice to have less deposit (2000 euro is a lot of money to have frozen).

Pros: car pickup was friendly and quicik

Cons: when car was dropped off the person in charge was licking his fingers and looking for dents or scratches so that we could pay more, eventually he did ,insisting that we have to pay for a scratch that is not noticeable.Then he did the same with the rims of the tires. I always book with europcar and never did the people who work there lick their fingers to find scratches. This year we decided to try this company and we are very dissapointed.

Pros: Once at rental location, smooth process

Cons: Took to long to find representative at airport

Pros: Professional and courteous. No pressure sales. Good quality cars.

Cons: Having to phone on arrival to organise pick up could be difficult or expensive for some people. It would also be nice to be directed to a space nearby where I could spend more time getting acquainted with the car before driving off. It would be nice to have a copy of the return sheet when dropping off the car.

Pros: Clear and honest. No hidden fees or any dishonest behavior.

Pros: Nothing. When I booked a car I planned for CDAR but got EDAR instead. Also, the information provided by the representative is inaccurate and misleading. Drop off location at Lisbon airport was told to be opened 24 hours. Instead the guy has closed it at 9 PM and left.

Cons: The company has provided absolute junk car. It was supposed to be an automatic transmission. In reality it could no stand on a steep slope without hand brake and it one could not go up the hill after stop without hand brake application. Even on the flat surface transmission is very slow to adjust to the driving conditions and has to be switch for manual operation. Another terrible thing about SADORENT is that it mixes two different car classes CDAR and EDAR.

Cons: There was no desk or representative at Porto airport!

Pros: Service was very professional and easy.

Cons: A little trickier logistically due to where you pick the car up and having to get in touch with a representative.

Pros: Friendly, efficient and speedy service.

Cons: Everything was provided with professionalism and respect. No concerns.

Pros: The agent on pick up very friendly and helpful

Cons: The return car agent was a bit rude

Pros: i can easily find an automatic mini-van for 7 people.

Cons: your office are not easy to find,even they are near the airports.