Orlando Int. Airport (MCO), Orlando, USA - Florida
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Driver's country of residence is United States of America (USA) and age is 30-65
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Routes Car & Truck Rentals at Orlando Airport

7276 Narcoossee Rd, Orlando, FL 32822
001 407 237 9411
With different types of rental cars, from mini, economy, and compact to standard, full-size, and others, Routes Car & Truck Rental is one of the largest car rental companies serving Orlando Airport. The company, which generally operates a full-to-full fuel policy, provides arriving travelers with a free shuttle service to its nearby office. Orlando Airport is just 6 mi (10 km) from downtown Orlando.
Pick-up instructions
Once you arrive and have retrieved your luggage from baggage claim please call at 001 407 237 9411 to let us know you have arrived. The shuttle will pick you up from the ground transportation level - 1st floor of the airport- which is one level below the baggage level. If you have arrived in terminal A make your way to pick up area A11, A12 or A13. If you have flown into terminal B make your way to pick up area B11, B12 or B13. In the event you have any problem reaching us from the courtesy phone you can contact reservation center at 001 844 377 9987.
Drop-off instructions
Please clarify drop off instructions with the supplier.
Business hours
Mon:05:00-23:30
Tue:05:00-23:30
Wed:05:00-23:30
Thu:05:00-23:30
Fri:05:00-23:30
Sat:05:00-23:30
Sun:05:00-23:30
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

Canada
Nissan Rogue
May 10, 2022

Pros: Nothing. Horrible experience

Cons: Poor customer service. Unwilling to assist when issues arise out of customers control. Auto cancel if late to pickup and unwilling to provide a car a day late despite paying for a whole week.

United States of America (USA)
Nissan Rogue
May 1, 2022

Pros: People were very nice and helpful

Cons: The extra $84 that was added to the rental because the car is now registered under Florida toll roads at $11 extra a day if you need to use toll roads. Three months ago I could use my own EzPass account at same Routes Car rental. Need added in when booking if that's their policy now. Not crazy about driving Jeep Wrangler on highways as just not a smooth ride.

United States of America (USA)
Nissan Rogue
March 14, 2022

Pros: Good car

Cons: Too far from MCO. Slow shuttle service. Dirty car. The unnecessary toll fee

Puerto Rico
Dodge Grand Caravan
March 12, 2022

Pros: Price, car condition

Cons: The manager

United States of America (USA)
Nissan Rogue
March 11, 2022

Pros: Easy drop off

Cons: Had to add $200 for insurance, they didn’t tell us we needed to bring proof of personal insurance . Who takes that on vacation? And too far from the airport.

United States of America (USA)
Dodge Durango
March 11, 2022

Pros: The staff was extremely friendly and nice.

Cons: The car was not cleaned. It smelled horrible. The check engine light was on the whole time. The sides of the inside of the car were sticky.

United States of America (USA)
Nissan Rogue
March 9, 2022

Pros: Nothing.

Cons: Long wait time to pick up the car. The agent was super rude. He ignored a question "will we have option to choose the car," we asked this questions 5 times but he did not respond at all. He almost was super annoyed or either racists/discriminatory person/ or simply a person with poor people relationships. . I will not rent from routes cars.

United States of America (USA)
Toyota Corolla
March 9, 2022

Pros: Nothing

Cons: I called only got a recording. I messaged them several times on their website about local renters but never received a response. Horrible experience!

United States of America (USA)
Nissan Rogue
March 7, 2022

Pros: absolutely nothing crooks I have full coverage insurance spoke to my agent B4 rental to make sure rental car was covered was guaranteed it was they asked me to provide my policy at midnight told them I could provide next day would not agree had to purchase there insurance or would not get car .Crooks DO NOT USE

Cons: Agents are Jackasses do they own this location or just loose cannons lousey customer service to me and others. Worst rental car experiance of my life have rented cars for past 35-40 yrs.

United States of America (USA)
Dodge Grand Caravan
February 27, 2022

Cons: Vehicle was a lot of exterior damage and interior was not clean.

United States of America (USA)
Toyota Corolla
February 27, 2022

Pros: The person who took us to pick up the vehicle was great along with the people who handled our rental

United States of America (USA)
Nissan Rogue
February 25, 2022

Pros: The woman who initially helped me was very friendly. Seamless transition from the airport and back.

Cons: The bad experience with the upgrade vehicle I selected, explained above. The vehicle received was terrible. Was offered an upgrade, which I took thinking I'd enjoy, the windshield was not completely sealed. You could hear the wind non-stop going down the highway/freeway which was very annoying and distracting. And, the vehicle was washed prior to me leaving the rental place, so water was spitting out through the gap where the wind was coming through and hitting me in the face while driving

United States of America (USA)
Nissan Rogue
February 24, 2022

Cons: Nightmare company. Expect hidden costs. No alternative once they get you to their off airport site. Never experienced this from hundreds of rentals. Uber/taxi or even hitchhiking is a better alternative than Routes.

United States of America (USA)
Dodge Durango
February 21, 2022

Cons: Extremely long lines for pick up and they hold too high of a deposit.

United States of America (USA)
Nissan Rogue
February 20, 2022

Pros: Price

Cons: Wait time forshuttle

United States of America (USA)
Jeep Wrangler
January 30, 2022

Pros: Great team @ Routes MCO - they are the main reason I keep coming back!!

Cons: The car I received had really worn tires that were very overdue to be replaced - only became an issue since it rained a lot during my trip

United States of America (USA)
Dodge Durango
January 7, 2022

Pros: Great management and customer service friendly people always find the best car for you.thanks I will always look for routes rental cars.

Canada
Toyota Corolla
January 4, 2022

Pros: Drop off was easy. Car was fine.

Cons: They will not accept 3rd party insurance which all other rental companies do. They wanted me to buy full protection for $22 per day. When I threatened to cancel the reservation they said I had to buy liability only for $15 per day. I really had no choice. They said they are a small company and do not accept 3rd party insurance like the big companies. Then they tried to sell me a toll pass for $19 per day. They lied and told me you have to.

United States of America (USA)
Nissan Rogue
December 29, 2021

Pros: Nothing.

Cons: Everything.

Canada
Dodge Durango
December 19, 2021

Cons: They forced me to get insurance even though on the site it said i could waive it and they declined me taking the car unless i paid and agreed to insurance

Canada
Toyota Corolla
November 19, 2021

Pros: Quick drop off and easy process, everyone who helped was very friendly

United States of America (USA)
Dodge Durango
November 14, 2021

Cons: Told the agent the only toll road we would take and he still insisted I couldn’t use my own toll pass which is most likely not true. He also never mentioned there was a cash option on that toll road. Around us currently everything is toll by camera/pass. We spent $60 on the unlimited toll pass to avoid the $55 each way toll/company charge we were told we would get. Turns out the cash option was less than $10. Also found a fast food cup under a seat from a previous renter.

United States of America (USA)
Dodge Grand Caravan
November 10, 2021

Pros: It was easy to find

Cons: The rental agents did not see it to be an issue to rent a mini van that was wrecked.

United States of America (USA)
Nissan Rogue
November 7, 2021

Pros: Staff was friendly

Cons: Shuttle took forever in both directions.

United States of America (USA)
Kia Rio
October 29, 2021

Cons: Unsupportive agent at the pickup location. I was late to pickup due to flight delay, and the agent refused to let my friend pick up the car on my behalf with valid photo ID. The flight delay was not my fault, also it was getting delayed each 30 mins and difficult to predict.

United States of America (USA)
Nissan Rogue
October 18, 2021

Pros: Service was much better dropping off, the ladies that helped were nice.

Cons: Customer service rep older man was rude and not very helpful.when picking up the rental.

United States of America (USA)
Kia Rio
October 1, 2021

Pros: Clean shuttle. Great pricing. Easy pickup and return process.

Cons: Did not answer phone first time I called for shuttle pickup. Car could have been cleaner.

United States of America (USA)
Nissan Rogue
September 5, 2021

Pros: they gave me better car than I was booked

Cons: I wait too long for my refund

United States of America (USA)
Toyota Corolla
August 12, 2021

Pros: Easy and quick process with no issues

United States of America (USA)
Nissan Rogue
August 8, 2021

Pros: I was unable to access the car as my flight got delayed till the following morning and the car rental company refused me to pick up the car at that time I spent one hour calling six different times to discover cars and roots rental. No one was able to help me. I disputed this transaction with my credit card as it is considered fraud to not honor a booking. I will be reporting this company to the Better Business Bureau and leaving negative reviews on your website.

United States of America (USA)
Nissan Rogue
July 26, 2021

Pros: Absolutely nothing

Cons: Absolutely horrible place. They gave us a car with a check engine light on. We waited for hours for a rental after renting it online. I watched the car they gave us get dropped off by a person, they washed it with water on the outside then gave us the keys. They didn’t even clean the inside of the car. Thank god i had disinfectant wipes. They also charged us 3 times on three different cards. The sale rep stated “Our card kept getting declined”. BEWARE GO SOMEWHERE ELSE.

United States of America (USA)
Kia Rio
July 24, 2021

Pros: Price

Cons: Waiting for shuttle bus and Desk service

United States of America (USA)
Kia Rio
July 20, 2021

Pros: nothing

Cons: everything

United States of America (USA)
Nissan Rogue
June 27, 2021

Pros: Nothing, terrible service, charged and never was allowed to access the rental.

Cons: Terrible, terrible, terrible. Discover cars can not be reached and was not available to support, Routes was rude and not accommodating, did not allow me to access my rental but was still charged.

United States of America (USA)
Kia Sorento
June 23, 2021

Pros: car was clean and newer model

Cons: price

United States of America (USA)
Nissan Rogue
June 17, 2021

Cons: They left it to me to figure out the damages when picking up the car. Also, the parking area is a mess.

United States of America (USA)
Dodge Durango
June 17, 2021

Cons: We did not receive the car requested, long wait for the shuttle, domes toll are pay by plate only so get the sun pass, if in Orlando/Tampa area.

United States of America (USA)
Toyota Yaris
June 11, 2021

Pros: I didn’t get the car so I didn’t like that.

Cons: Car cancelled with no notice and no option during my reservation period

United States of America (USA)
Kia Rio
May 27, 2021

Pros: NOTHING

Cons: CHEAP ASSES

United States of America (USA)
Kia Rio
May 23, 2021

Pros: The car was way overpriced

Cons: Hidden fees and deposits

United States of America (USA)
Kia Rio
May 5, 2021

Pros: Fucking trash, motherfuckers robbed me out of $300

Cons: You fucks robbed me. Fuck your service who tf pays $1500 for a deposit on a rental. Then you wouldn’t return my $300 after I just booked it 5 mins before online. Fuck off.

United States of America (USA)
Nissan Rogue
May 5, 2021

Pros: Easy renting

United States of America (USA)
Kia Rio
April 20, 2021

Pros: Fatal

Cons: Really bad

United States of America (USA)
Dodge Grand Caravan
April 16, 2021

Pros: they did tell us we did not have to fill the tank with gas when we returned it as it took an hour wait before they found us a car - and we had reserved it !!

Cons: They charged us 3 times what normal price was because it was the last of the rental vans and it was so dirty inside that my grandson got sick sitting in the dirty back seat, and they new this so they just rushed the paper work past me without me even seeing half of it just to get us out of there...complained but they wouldnt do anything about it...Not good business at all.

United States of America (USA)
Nissan Rogue
April 16, 2021

Pros: Nothing.

Cons: Had to rent at last minute and paid twice the normal rate. Had to pay for insurance even though AMEX covered it. Car smelled of smoke, had brake warning light flashing on dash.

United States of America (USA)
Kia Rio
March 5, 2021

Cons: I never received my vehicle. I paid over $200 for a four-day reservation. However, my plane was delayed and when I got to the airport at 8:30 pm the rental facility was closed and I could not get my vehicle. When I tried to get my vehicle the next day I was told that no cars were available but that my reservation was non refundable. So I paid over $200 and never received a vehicle.

United States of America (USA)
Jeep Wrangler
February 23, 2021

Pros: The counter person was nice. Rest of experience was awful.

Cons: Car was drity, no gas , they forgot to give ke keys. Left car running . Guy said keys in car. Went to gas station. No keys, so stuck waiting for rental car to drop off keys at gas station. Once i got to hotel. Had to reclean inside of car. Due to how dirty it was.

United States of America (USA)
Dodge Grand Caravan
February 22, 2021

Pros: There was no line at the front desk.

Cons: The length of time waiting for the smallest shuttle, the car’s quality and cleanliness, the drop off process that did not exist.

United States of America (USA)
Dodge Grand Caravan
February 3, 2021

Cons: We booked for a grand mini van, and since they didn't have our vehicle ready to go we were given an SUV, but we needed at least a 6 seatbelts since we were traveling with one extra person. After two days, our vehicle was ready for pickup. They were not willing to meet up with us to switch vehicles. We also did not get some credit back for the amount of having a 5 seater for the two days instead of the mini van we originally booked.

United States of America (USA)
Kia Rio
January 16, 2021

Pros: Terrible

Cons: Terrible

United States of America (USA)
Nissan Rogue
January 16, 2021

Pros: Super nice staff omg I was so frightened driven the rogue but then I told her and she said of course you can turn it back in!

United States of America (USA)
Toyota Yaris
January 13, 2021

Pros: Everything

Cons: Nothing really

United States of America (USA)
Nissan Rogue
December 30, 2020

Pros: Efficient and helpful

Cons: Oh, ust remember either the cruise control didn't work or I couldn't figure out how to use it. Also I suggest clearing out bluetooth connections for the next user.

United States of America (USA)
Toyota Corolla
December 15, 2020

Pros: nothing

Cons: everything. We had to take an uber back to airport and pay double the amount paid discovercars.com to get a car with another rental car company

United States of America (USA)
Jeep Wrangler
September 3, 2020

Pros: I never picked up the car because they were closed during the time that i was suppose to pick up the car.

Cons: Never got the car since they were closed.

United States of America (USA)
Toyota Corolla Sedan
August 27, 2020

Pros: (Continured from didn't like) lucky me I was smart enough to add to the sheet the pre-existing damage because on return they tried to get another customer to pay for a window chip when there was other damage preexisting that they didn't have on their sheet either. They only let him off because he was loud and upset (with reason). Horrible place. Will NEVER go there again.

Cons: Shuttle took a long time. Desk people were rude and demanded a 500 dollar hold for the car which was not known prior to our arrival, they said that they would not take a debit card, then agreed to put 250 on the debit on hold and 250 on a credit card on hold, no one came out to do the vehicle inspection and they required that I sign it before seeing the car, I went in on my own accord and put on the sheet that there was preexisting damage and that I took pictures of the car all the way around,

United States of America (USA)
Toyota Yaris Advance
July 26, 2020

Pros: Routes is by far the best car rental operation in Orlando.

United States of America (USA)
Toyota Corolla Sedan
June 30, 2020

Pros: fast and clean

Cons: Reps at counter are not very approachable

United States of America (USA)
Dodge Durango
June 1, 2020

Pros: All mostly brand new cars and they cater to out of toners

United States of America (USA)
Dodge Durango
April 3, 2020

Pros: The made sure there weren't any issues during pick up and had the car ready.

Cons: It wasn't their fault but they were closing at 6pm instead of midnight which made it so I had to spend 5 hours at the airport with 4 kids.

United States of America (USA)
Toyota Corolla Sedan
March 17, 2020

Pros: See earlier comments.

Cons: See earlier comments.

Canada
Toyota Corolla Sedan
March 15, 2020

Cons: Slow service and they charged a lot for insurance. The insurance price was not shown when I booked the rental, it cost almost as much as the rental.

United States of America (USA)
Jeep Wrangler
March 9, 2020

Pros: Easy to book.

Cons: Reps ignored us upon pick up. Waited too long unattended despite having an appointment. Rep added $25/day “mandatory” insurance. This was not disclosed upon booking. Very misleading.

Canada
Jeep Wrangler
March 9, 2020

Pros: everything was good, just don't like being sold extras at the counter.

Cons: extras being added or sold at the counter, online price should be final price.

United States of America (USA)
Nissan Rogue
March 7, 2020

Pros: great price

Cons: Poor windshiels wipers

United States of America (USA)
Dodge Durango
March 3, 2020

Pros: Great car and a great rate

Cons: Spent over an hour in the rental place picking the car up. The line want huge but the process was super slow

United States of America (USA)
Toyota Corolla Sedan
March 2, 2020

Pros: Routes rental agent was nice enough and did his job well. I appreciated the upgraded vehicle they provided.

Cons: The shuttle van was not in very good condition. The shuttle driver on the return to the airport was very rude at drop off when asked a question. The rental was not very clean. I wasn't looking for fancy bells and whistles, I just needed a vehicle to get from A to B for a reasonable price and no headache. But if you are hoping to feel like a VIP this is not the agency for you.

Iceland
Dodge Durango
March 1, 2020

Pros: Great service

United States of America (USA)
Dodge Durango
February 25, 2020

Pros: Nothing, terrible, sketchy, inefficient, disrespectful

Cons: Everything, this place should be closed down.

United States of America (USA)
Toyota Yaris Advance
February 24, 2020

Pros: It was cheap. That was nice.

Cons: The time spent waiting for my car.

United States of America (USA)
Nissan Rogue
February 20, 2020

Pros: Price.

Cons: Drop off service!

United States of America (USA)
Nissan Rogue
February 20, 2020

Pros: Nothing.

Cons: Rude representatives. Double charged us even tho we prepaid discover cars online. Overall a terrible experience with them. Only plus was the shuttle drivers.

United States of America (USA)
Toyota Corolla Sedan
February 18, 2020

Pros: Staff is friendly; Car was clean and great

Cons: Pick up and Drop off not the most convenient; One guy was running the entire business from washing the cars - to running transactions - answering phones - to delivering rentals - to welcoming customers. I then called several days ago and to this day, I have not received a return phone call.

Canada
Dodge Durango
February 16, 2020

Pros: Nothing. The counter agent was very rude.

Cons: Absolutely terrible company.

Hong Kong
Toyota Corolla Sedan
February 15, 2020

Pros: A free upgrade maybe.

Cons: I called when landed and no ppl picked up call. Got to wait the shuttle come by. Waited in the company for 2 hours. 20ppp experienced the same. Long queue, understaffed, inefficient, whatever you call. Never again. I eat my lunch at 4 pm. Thank you very much to routes and discover cars

Canada
Kia Rio
February 10, 2020

Pros: I liked that the agent finally got to me after 45 minutes of waiting for 2 customers ahead of me

Cons: Windshield was so dirty that I missed the 1st roll on the highway for 1.25 that will now cost me 50.00. When I returned the car I advised the agent and they advised me to contact the toll company. I called Routes on Feb 8 to co firm licence plate and zip code on the ownership and that attendant put me on hold while on long distance for 20 minutes so I hung up and will have to pay the ridiculous 50 buck surcharge Thanks Matt Williamson

United States of America (USA)
Kia Rio
February 8, 2020

Pros: The desk agent during drop off was very friendly and was able to get me settled up quickly.

Cons: The desk agent during pick up seemed like he did not want to rent me the car because I am a local. He felt the need to keep pointing out all of the additional restrictions for local renters even though I told him I was aware of the additional deposit and insurance coverage. He did not accept my proof of insurance and made me call State Farm to get verbal confirmation that I had full and transferable coverage. Once everything was verified he was nicer, catching a dent that was not recorded.

Canada
Nissan Rogue
February 4, 2020

Pros: Clean vehicles.

Cons: I was overcharged.

United States of America (USA)
Toyota Corolla Sedan
February 3, 2020

Pros: Rep warned us about the tolls.

United States of America (USA)
Toyota Corolla Sedan
February 1, 2020

Pros: very fair rental fee

Cons: See other comments. Very rude, curt, demeaning tone of voice by counter staff.

United States of America (USA)
Toyota Corolla Sedan
January 30, 2020

Pros: Good car and easy return.

Cons: None

Canada
Toyota Corolla Sedan
January 24, 2020

Pros: Good car. Good price. Decent location.

Cons: Too long waiting at counter to pick up a car. Price upon pick up did not represent price quoted at Discover Cars quote. Price was higher by 45 USD.

United States of America (USA)
Nissan Rogue
January 3, 2020

Pros: Friendly and fast.

Cons: A little difficult to find the pick up location.

Canada
Nissan Rogue
January 1, 2020

Pros: Price was good, once at rental location, time spent receiving car was minimal.

Cons: Waiting over 1.5 hour to have someone come to pick up at the airport.

United States of America (USA)
Nissan Rogue
December 30, 2019

Pros: Very friendly nice people

Cons: A long wait in line and having to call our insurance agent for proof of liability insurance. I have never had to do this renting with a major credit card before.

United States of America (USA)
Toyota Corolla Sedan
December 24, 2019

Cons: I have insurance but was forced to buy there's since I did not bring proof.

United States of America (USA)
Toyota Corolla Sedan
December 17, 2019

Pros: They upgraded the car for free

Cons: Insurance is “mandatory”, if you don’t buy it, they don’t rent it to you

United States of America (USA)
Toyota Corolla Sedan
December 5, 2019

Pros: Great customer service, good vehicle.

Cons: Car was not ready for pickup upon arrival.

United States of America (USA)
Kia Rio
December 3, 2019

Pros: Cheap, great service by shuttle drivers

Cons: Charges after my paid reservation. Hold on cc very long.

United States of America (USA)
Toyota Yaris Advance
November 30, 2019

Cons: Rental car broke down. I had to spend my own time and money to get the broken down car back to the rental office. I was late to an important meeting because the rental car wouldn't start. I had to pay to take an Uber service. Avoiding racking up Uber costs was precisely why I rented a car. The customer service agents were unhelpful and lacked authority to address my dilemma.

Canada
Nissan Rogue
November 15, 2019

Pros: Professional courteous staff with efficient turnover at the car rental agency. Susan (we think that is her name) was fabulous in making the rental stress free. Very people oriented and friendly!

Cons: nothing...

United States of America (USA)
Nissan Rogue
November 14, 2019

Pros: They tried to be patient with lots of people waiting.

Cons: There are two issues. One we were not aware that the rental facilities requires a "Credit Card" not a debit card. And two we were required to provide Auto Policy - That is very important to know in ADVANCE.

United States of America (USA)
Kia Rio
November 10, 2019

Pros: Very good vehicle

Cons: sssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

United States of America (USA)
Nissan Rogue
October 18, 2019

Pros: The overall appearance and cleanliness was exceptional. Nice vehicle!

Cons: I had chose not to get the added insurance on vehicle. My policy would have covered any incidents. No where did it state that you needed copy of policy. Upon arriving at office with my wife and 2 younger children near midnight, I was asked for copy of insurance policy. I told rep that I do not have it but do know name of my insurance company and have FULL COVERAGE on both of my vehicles. Yet, I couldn't rent the vehicle without being RIPPED OFF for an add'l $21/day. Some savings! Wasn't cheaper

United States of America (USA)
Toyota Corolla
October 13, 2019

Pros: Routes was amazing. I had never heard of them before but I will never use anyone else in Orlando. I travel there numerous times a year. The agent who was there when I returned the car went above and beyond!

Cons: I felt like the customer service rep that helped me the night I arrived lacked personality.

United States of America (USA)
Toyota Yaris Advance
October 5, 2019

Pros: Price of rental and free upgrade to suv since no more coupes were left. Appreciated the transit to and from the air port.

Cons: Only 1 team member was working the counter on both the pick up and drop off days. There were 2-3 employees on the other side of the counter but only 1 was helping customers.

United States of America (USA)
Toyota Corolla
October 3, 2019

Pros: Clean, new cars. Friendly efficient staff.

Cons: Nothing.

United States of America (USA)
Toyota Corolla
September 26, 2019

Pros: framework oil change a day after removing it, they gave me a vehicle other than the one requested, which raised my budget on fuel. The time to return the vehicle is very limited, my flight was at 5 am and they are closed at that time. I have not returned my extra payment of 200 which was not at the time of making the rent.

Cons: framework oil change a day after removing it, they gave me a vehicle other than the one requested, which raised my budget on fuel. The time to return the vehicle is very limited, my flight was at 5 am and they are closed at that time. I have not returned my extra payment of 200 which was not at the time of making the rent.

Ireland
Nissan Altima
September 25, 2019

Pros: So so helpful in every way.

Cons: Had no complaints.

Canada
Nissan Rogue
September 22, 2019

Pros: Fast drop off and shuttle was quick

Cons: I booked an suv or similar but was given a pick ip truck. Talked to the manager and waited 20 min and then was given a car that I reserved. I had my own insurance with all policy details but rep gave me a hrd time before accepting it.

United States of America (USA)
Kia Rio
September 19, 2019

Cons: Communication was not clear about the deposit in the email versus at the pick up desk. It appeared I was not the only person confused or having issues with this part of the rental.

United States of America (USA)
Toyota Corolla
September 19, 2019

Pros: Nothing

Cons: This company was a nightmare from start to finish. We Waited 45 min for airport shuttle afterbeing told it runs every 15min. Waited over an hour to be helped after arriving at the office with only 1 person working the counter. Was told we could drop off the car after hours in the drop box, but when we called to check on where the drop box was located we were told there was no such thing we were at the time 4 hours away from the office that was closing in 45 min. Our flight left that same night.

United States of America (USA)
Kia Rio
September 17, 2019

Pros: It was simple, convenient, and a great value for the money.

Cons: It was inconvenient to meet the courtesy shuttle and the car had obviously been smoked in prior to my renting it. Air freshener had been liberally sprayed, but I'm very sensitive to cigarette smoke and it really bothered me after a day or so.

United States of America (USA)
Nissan Rogue
September 6, 2019

Pros: I loved that when returning the car, one employee saw that a few of us were waiting with our bags and sped up the process so we could all make it to the airport right away. It seemed like the normal representatives were all occupied.

Cons: My first time renting with them I got an amazing free upgrade and awesome service so I thought to book with them again. The second time the service was not great, the trip from the airport is too far for bad service and the vehicle I got was disgustingly dirty from the family who had it before. It smelt bad, and it was clear that the interior hadn't been cleaned AT ALL. There was spilled milk and crusty food from little kids all over the back and in the front cupholders. It was really gross!

United States of America (USA)
Toyota Corolla
August 28, 2019

Pros: Nothing had a terrible experiense

Cons: The representative was over 20 minutes late in getting to work. She was extremely unfriendly and cold. This insurance requirement felt like a bait and switch and was extremely cost prohibitive. I had to call California at 5 in the morning and wake my wife to get a copy of my policy. Never had to do that with other rental agencies. This was one of the worst experiences I have ever had with a rental agency.

United States of America (USA)
Toyota Corolla
August 23, 2019

Pros: Junior was awesome if u come to routes in Orlando ask for him

Cons: The long wait for the shuttle service

United States of America (USA)
Toyota Corolla
August 16, 2019

Pros: Nothing

Cons: Everything

United States of America (USA)
Dodge Durango
August 13, 2019

Pros: the staff were extremely helpful, friendly and efficient

Cons: a little confusion on the pickup based on the website instructions. It wasn't clear if the courtesy vehicle was "branded" or some form of shared pickup. Several people stopped and offered to take me to the site but for a fee. I was reasonably certain they were not what I wanted but I am sure some foreign travellers may have been enticed to use them. Also, if there was some reference to how often the shuttle ran...eg., approximately every 15-20 minutes from the top of the hour, etc.

Ireland
Dodge Caravan
August 7, 2019

Cons: On my return home I had a charge on my credit card for $296 form routes car rental I contacted them and they eventually replied saying it was for additional insurance which I never purchased or agreed to as I had brought my own car rental insurance At this point I informed my credit card company who investigated this charge and after 30 days refunded the money so on this note I would not recommend routes car rental due to trying to rob customers money

United States of America (USA)
Dodge Caravan
June 11, 2019

Pros: I would never recommend this car rental place. Besides giving our car away they also super rude! The worst experience we ever had with car rental!

United States of America (USA)
Jeep Wrangler
April 26, 2019

Pros: Service was great, agent was very nice and we were extremely happy with our vehicle.

United States of America (USA)
Nissan Altima
April 23, 2019

Pros: We arrived late and i was worried we wouldn't be picked up on time.. the gentleman at the desk reassured me they would wait for us and we ended up getting great cars for a great price!

United States of America (USA)
Dodge Durango
April 21, 2019

Pros: The truck was nice

Cons: We almost missed our flight because they didn’t open on time and the shuttle didn’t arrive until 645am. The worker claimed she didn’t feel good and was rude

United States of America (USA)
Kia Rio
April 18, 2019

Pros: Price

Cons: Wish you were closer to airport

United States of America (USA)
Nissan Rogue
April 12, 2019

Pros: The price for the vehicle.

Cons: The wait time to pick up and drop off the vehicle is insane. They are understaffed.

United States of America (USA)
Toyota Corolla
April 11, 2019

Pros: The vehicle was clean and new. No issues with it.

Cons: It took over an hour to pick up the car. There was a line of people and only one agent checking people in. Then when it was my turn there was confusion over my prepaid insurance which added more time. What I saved in cost of rental I surely made up for in time spent. Drop off was a bit better but still took about 20 minutes. they just seemed way under staffed.

United States of America (USA)
Nissan Rogue
April 11, 2019

Pros: They allowed me to select the vehicle if my choice

Cons: They tried to sell me their liability insurance when I had already paid for a different insurance. They also tried to get me to cancel it in order for them to profit from it.

United States of America (USA)
Nissan Altima
April 5, 2019

Pros: They were courteous and polite! Acnolaged us when we came in.

Cons: Didn’t like that only 1 person was registering cars when we came in. But it was evening so it was understandable

United States of America (USA)
Nissan Rogue
March 29, 2019

Cons: It took an hour to get into the rental. The rental agency only had 1 staff member at the counter

United States of America (USA)
Dodge Caravan
March 28, 2019

Cons: My deposit wasn’t enough to hold our car and we had to pay more than double to rent another car from a different company

United States of America (USA)
Toyota Corolla
March 26, 2019

Pros: Unfortunately they were awful and only made excuses

Cons: Arrived at 8:30am in Orlando had a 10:30 meeting which should have been plenty of time but we waited for an hour to have a shuttle pick us up! When finally at the rental agency we had to wait another hour before our name was called to get a car and when we said something we got all kinds of excuses! Missed my appointment bc I was leaving Agency at 11am and when I got in the car and started driving realized that they missed the cracked windshield!! Couldn’t go back as I was so late! So dangerous!

United States of America (USA)
Kia Rio
March 18, 2019

Pros: returning the car was quick and easy.

Cons: The shuttle took an hour picking us up from the airport which would have been fine if we were told that (or an estimate) when we initially called. It took 3 hours to get us into the car despite having a reservation and confirmation number ready. The car I reserved was not available. They did offer a free upgrade, but since I was going to be doing a lot of driving and parking in downtown areas, the larger "upgrade" was not ideal.

Canada
Kia Rio
March 18, 2019

Pros: cost

Cons: first car I had was dirty

United States of America (USA)
Toyota Corolla
March 16, 2019

Pros: Anything i might have liked was ruined by them charging me an extra $87. I'll never use them again. I had to wait a long time to even get someone to the desk when I arrived at pick up. Once I finally was being helped, the guy was very nice however, I will say. But the extra fee i was charged for dropping the keys in the drop box is completely unfounded as I dropped them off bc there was no one around despite it being after their open time of 6am. Another person behind me had to do the same.

Cons: I was charged $87.86 after dropping off the car. I spoke with a customer service agent at the Orlando location who hung up on me when i called in. I emailed Routes customer service and never received a response. Booking number DC-578024 and confirmation number 6RCRDM0032314. I had a returning flight at 7am on Sat morning and returned the car just afte 6am and dropped the keys in the mailbox as no one was around. I was told I was charged for dropping in the mail box, which wasnt on any paperwork.

United States of America (USA)
Toyota Yaris Advance
March 11, 2019

Pros: Easy to access, friendly service. Great car

Cons: Took forever to pick us up from airport after calling and saying we are ready to be picked up

United States of America (USA)
Toyota Corolla
March 11, 2019

Pros: Junior was amazing. He made the pickup and drop off a breeze. The selection of cars was fantastic for the price.

Canada
Nissan Rogue
March 9, 2019

Pros: I liked all of my expérience with Routes. It was very Quick and professional

Cons: Nothing at this moment, I have yet to receive my final invoice,

United States of America (USA)
Kia Rio
March 7, 2019

Pros: They did upgraded me to a nice Jeep Wrangler but has to ask for a receipt when I returned the vehicle. Majority of car rental establishments give a receipt automatically.

Cons: Shuttle service from Airport was easy and convenient

Canada
Nissan Altima
March 5, 2019

Pros: I found the whole process quick and efficient and would definitely use Route again and recommend them.

Brazil
Kia Rio
March 4, 2019

Pros: Josh, the attendant at the pickup was very helpful when there was a problem with my credit card. His patience in finding a solution saved me from a catastrophe.

Cons: Please accept debit cards. Other rental companies do.

United States of America (USA)
Kia Rio
March 4, 2019

Cons: I’ve been charged for several days of car rental after the car had been returned on the date that it was scheduled to be. No managers will answer my calls to solve this issue.

Canada
Toyota Yaris Advance
March 4, 2019

Pros: I really appreciated the cost and the overall quality of the vehicle. I was given an excellent deal on an upgrade and it made a huge difference. I would highly recommend this company.

United States of America (USA)
Kia Rio
March 2, 2019

Pros: Fast pickup. Clean car. Great car, great price.

Cons: Waiting for the shuttle to go back to the airport.

United States of America (USA)
Honda Civic
March 1, 2019

Pros: Very easy to find the shuttle at the airport. I will recommend routes rental car because the service was good and Mike and the team was able to find solution for dropping me off to my hotel when I returned the car. I really appreciated that help.

Cons: I gave it a good score and not better because I had to wait about 1 hour to pick up the car although only 2 clients was before me.

United Kingdom
Kia Rio
February 28, 2019

Cons: Customer service rep at pickup Mis sold me insurance and lied to me about company policy. Car was dirty, damaged and infitainment system defective. Car was not what I originally paid for/requested. Gas level was not full and then not marked accurately bu customer service on pickup. It was hard to judge the amoujt required to refil to the same level, this wnded up costing me money and was untair. Still awaiting refund as agreed by mco branch manager for mis sold insurance.

United States of America (USA)
Jeep Wrangler
February 25, 2019

Pros: They didn't try to upsell insurance, etc.

United States of America (USA)
Toyota Corolla
February 25, 2019

Pros: Good value for the car. The wait time once we got to the rental office was fast.

Cons: I tried reaching the office to request a shuttle to pick us up from the airport. It took a long time to get someone on the phone to have a shuttle pick us up. This was frustrating since it was night and we had three younger children with us. I believe that there was only one person on staff. Perhaps this was the problem???

United States of America (USA)
Toyota Corolla
February 20, 2019

Pros: Very friendly staff, not tricks or hard sell on extras.

United States of America (USA)
Toyota Corolla
February 19, 2019

Pros: Woman at the desk attempted to be as helpful as possible

Cons: I was unable to pick up my vehicle as I didn't have a credit card I wasn't informed of a deposit

United States of America (USA)
Nissan Altima
February 19, 2019

Pros: Price was perfect. Shuttles to and from airport were timely and convenient.

United States of America (USA)
Kia Rio
February 19, 2019

Pros: great service, great price

Cons: pickup and drop-off being offsite

United States of America (USA)
Nissan Altima
February 19, 2019

Pros: The agents were friendly, and the car quality was excellent. They were willing to work with us to resolve problems.

Cons: Because of understaffing and a language barrier, I was waiting in line to pick up my car for half an hour after arriving at the rental office. There were just two people in front of me.

United States of America (USA)
Toyota Corolla
February 14, 2019

Pros: Attentive staff and was able to answer questions effectively.

Cons: Waited to be picked up at the airport for around 40 mins.

United States of America (USA)
Kia Rio
February 14, 2019

Cons: I had to cancel my reservation because I didn't have my car insurance information that was in Maine. I've never ever needed to provide such information. The lady was so rude and ended up losing my money because I had to go elsewhere that didn't need that information. It was such bullshit. She was so terrible and this company is so terrible. I will never use it and I will never let anybody I know rent from routes

Canada
Kia Rio
February 13, 2019

Pros: Pretty good service. Was pleased. No tricks.

United States of America (USA)
Toyota Corolla
February 11, 2019

Cons: Shuttle took forever to come to the airport. They said it would be there in 15 minutes and we waited over an hour. Since we waited so long for the shuttle, Routes canceled our reservation because we were not to the counter in time. One girl working the desk who was extremely rude. Another guy joined her after about another 30 minute wait at the counter. I would never recommend Routes to anyone. I took their shuttle back to the airport and found a different rental car that night!

Costa Rica
Toyota Yaris Advance
February 9, 2019

Pros: great price and value!

Cons: nothing

United Kingdom
Toyota Yaris Advance
February 8, 2019

Pros: They gave me a free upgrade and staff were very polite and helpful and did’nt try to push extra’s onto me.

Cons: All good.

United States of America (USA)
Kia Rio
February 1, 2019

Pros: Easy

Cons: The problem is that I booked a small car , because they didn't have any, the gave me a Jeep sahara and charge me more.

United States of America (USA)
Toyota Corolla
January 30, 2019

Pros: The issuing agent was great to work with and he was the same guy that I worked with when I returned the car. He gave us a free upgrade and a very new car with lots of options. I give him a 10+

Cons: When I tried to call in my car insurance information the next day as I was instructed to do by the initial agent, I ran into a road block named Ashley. First she said I could not just telephone her with the information as I was previously instructed to do, but I had to come in the rental facility in person and resign the contract noting that I would provide insurance through my own insurance company. Once there Ashley indicated that I needed to provide my insurance card. Very argumentative.

United States of America (USA)
Toyota Corolla
January 29, 2019

Pros: It's a shame with the fake insurance policy about a declaration page. Forcing you to take their high cost insurance.

United States of America (USA)
Toyota Yaris Advance
January 29, 2019

Pros: My experience was exceptional. I got a same day rental. After I arrived in Orlando I checked my email and received my confirmation which included instructions on where to find the shuttle van. It was there when I arrived. I picked up the car which was very clean and a pleasure to drive. The price was outstanding, it was just what I needed. The return was just as seamless. A perfect experience all around.

Cons: Nothing.

Costa Rica
Kia Rio
January 28, 2019

Pros: ...And told me that the rentacar will open at 6 am... My wife, my daughter and I slept this night at the airport waiting while you open the rental but another big surprise... the receptionist told me that we lost our reservation and in order to have a new reservation we have to pay $400 more, in my personal opinion as a tourist this was the worst experience ever. You don’t provide me reliability or safety,in addition you took all my money. We look for FOX, the experience was completely differen

Cons: Inefficiency, distrust are your description!!!! smg88cr@gmail.com

United States of America (USA)
Kia Rio
January 26, 2019

Pros: They were outstanding. Staff was great to work with and I was running late to the airport and they quickly got me processed and in the shuttle. I highly recommend!!

Cons: Nothing.

United States of America (USA)
Toyota Corolla
January 24, 2019

Pros: The vehicle itself was good.

Cons: Where to start? I waited for the shuttle for 45 minutes until I was finally picked up. Once at the rental location, the staff was extremely surly and agonizingly slow. From the time I called to be picked up at the airport until I got in my car, almost 3 hours passed. This is completely unacceptable. Once I was finally at the counter, they tried to give me a Kia Forte when I booked a Carolla. I will never book Routes again, even though it was super cheap, my time is too valuable.

United States of America (USA)
Kia Rio
January 24, 2019

Pros: Price and speed

United States of America (USA)
Nissan Rogue
January 24, 2019

Pros: Friendly shuttle driver and CSA.

Cons: Reservation had to be reentered because something didn't show up in the reservation from Discover. Also, had to wait almost 20 minutes for pick up shuttle.

United States of America (USA)
Nissan Rogue
January 24, 2019

Pros: Friendly personnel

Cons: It took about an hour to get the car because of a dispute with customer ahead of me. There were only 2 people working and both of them were dealing with the problem customer.

United States of America (USA)
Dodge Durango
January 23, 2019

Pros: Very cost effective.

Cons: The drop-off was ridiculously long - almost as long as the pickup. They need a better system/process.

United States of America (USA)
Toyota Corolla
January 21, 2019

Pros: simple and quick

Cons: Airport surcharge

United States of America (USA)
Kia Rio
January 20, 2019

Pros: Affordable. Shuttle to and from airport worked well. Drivers were nice.

Cons: Slow paperwork getting car (only one counter person)

United States of America (USA)
Nissan Rogue
January 20, 2019

Pros: Very good car, in very good condition and clean

Cons: Several things: 1) They charged for a "website use charge" of $6.99 per day that was never mentioned when I made the reservation, 2) They required for proof of liability insurance (which is not standard and other companies don't require), and charged if you couldn't provide it. Luckily I was able to find my regular insurance information. 3) You had to call them for them to send the shuttle, which was also not mentioned at the time of making the reservation.

United States of America (USA)
Nissan Rogue
January 19, 2019

Pros: We did not like the service from Routes.

Cons: Not only did we have to wait an hour for the shuttle from the airport, but we proceeded to wait for over an hour more upon arrival at Routes. They were very disorganized, and they were using lists to check people in, but there was no sign to indicate that you should sign in. The workers were unpleasant, and I would not recommend this place to even an enemy of mine.

United States of America (USA)
Kia Rio
January 18, 2019

Pros: Was upgraded to a much larger vehicle

Cons: Car exterior not totally clean, the interior was ok. Biggest issue was distance from airport.

United States of America (USA)
Dodge Durango
January 17, 2019

Pros: Nothing.

Cons: Far from airport, waited 30 minutes to check in. And I was the 3rd person “in line” Car not ready - needed to be cleaned inside and out upon checkin. Toll Transponder was purchased/requested and never put in car. Noticed a few miles down the road and called. Would have been very expensive for me due to their mistake had I not noticed. Gladly pay the extra money at National to bypass the counter and have a car ready to drive away with. Never Again.

United States of America (USA)
Kia Rio
January 16, 2019

Pros: none

Cons: Josh was rude and then raised the price of car after stating they had cancelled my reservation

United States of America (USA)
Nissan Rogue
January 16, 2019

Pros: pick up

Cons: maybe better options and explanation of Fla. toll roads. The ones that do not have a place to pay tolls

United States of America (USA)
Nissan Rogue
January 13, 2019

Pros: Nothing

Cons: I waited 45 mins to get the shuttle. Then it took over two hours to get a car with only 3 customers ahead of me. Additionally, I waited 20 mins to drop off the car.

Canada
Nissan Rogue
January 12, 2019

Cons: I didnt get the make and model booked.

United States of America (USA)
Toyota Corolla
January 12, 2019

Pros: Not pushy in upselling services.

Cons: Long commute to the offsite location

Canada
Nissan Rogue
January 11, 2019

Cons: Routes was charging me 40 usd extra for road assistance under the argument that it was airport taxes. Spent A LOT of time talking to manager to be reimbursed. Either they are lying to clients or they do not know the services they offered.

United States of America (USA)
Kia Rio
January 10, 2019

Cons: I was wrongly overcharged for a road service fee.

United States of America (USA)
Nissan Rogue
January 7, 2019

Pros: Nothing

Cons: The wait at the airport for pick up was 1 hour and then when I got to the service center the wait was 2 hours until I was in my car! The almost $13.00 a day for the sunpass was highway robbery. Other car rentals in Orlando charge the tolls to your credit card when you return their car.

United States of America (USA)
Toyota Corolla
January 5, 2019

Cons: Horrible experience, it took an hour for Routes car rentals to pick me up from airport after I called. They charged me double as my flight was late and they said their policy is to cancel the reservation after 2 hours of no show after the time. The office staff was not pleasant and looked over worked, they did not want to communicate with the customers at all. It was take it or leave it policy. I lady at the desk refused to give me a final confirmation of car return, I had to leave with out it

United States of America (USA)
Toyota Corolla
January 5, 2019

Pros: We reserved a full size sedan, but they were out so we got upgraded to a mid size SUV. The shuttle driver who picked us up from the airport around 6:45 on Dec. 28th was very friendly.

Cons: It took 45 mins for a shuttle to arrive after checking in, when told it would be 10 mins. After waiting 30 mins we called back and got forwarded to a different office who couldn’t help us. Finally got a hold of the Orlando office and they said they didn’t know anyone was waiting for pick up. After arriving at the office, the agents at the desk were uninformative and unfriendly. It took another 45 minutes to leave although there was only 1 family ahead of us. Overall it added 2 hours to our trip.

United States of America (USA)
Nissan Rogue
January 3, 2019

Pros: Pick-up shuttle service at airport was quick and efficient, as was the rental desk. Resolved problems with view for customer satisfaction.

Cons: We weren't apprised of business hours and drop-off times, and had to drop off before the office opened. There was no way to reach anyone to find out what to do, so an after-hours customer service line would have been nice. It took three phone calls throughout the day to be sure we were settled. But it was taken care of and they waived the early drop off fee due to the confusion, which I appreciated. The rental lot was crowded and a little run-down looking, hard to maneuver in and out.

United States of America (USA)
Toyota Corolla
January 3, 2019

Pros: The car was good - I got a free upgrade.

Cons: The staff were courteous but the office was woefully understaffed. There was a room of miserable, anxious customers waiting for help on both pick up off and drop off.

United States of America (USA)
Toyota Corolla
December 31, 2018

Pros: Agents were friendly and tried to help as much as possible

Cons: Pick up from airport took 1 hour.

Canada
Toyota Corolla
December 24, 2018

Pros: Best off Airport Car rental I have ever been to. The customer service fantastic and the pick up service was fast and easy. The vehicle was brand new. I would recommend Routes Car Rental to everybody I know.

United States of America (USA)
Nissan Rogue
December 24, 2018

Pros: Josh helped me the day before and day of returning it. Super nice and knowledgeable!

United States of America (USA)
Toyota Corolla
December 21, 2018

Cons: They want to keep adding additional charges and not tell you honestly what to do. Only looking for more money

United States of America (USA)
Toyota Yaris Advance
December 19, 2018

Pros: Andrew made the rental experience a lot easier. His way of talking and the the respect he gives is not easy to find. Always referred to me as sir.

Cons: Car seats were a little dirty but not terrible.

United States of America (USA)
Toyota Corolla
December 18, 2018

Pros: Pleasant and capable staff ... Josh, Andy and Amar

Cons: nothing

United States of America (USA)
Toyota Corolla
December 9, 2018

Pros: JR was a good representative. The car was nice

Cons: the website I was told I would only pay 77 + 24 it was not till I dropped it off that I was informed the 24 was per day. I am a military Veteran and would’ve gotten a MUCH better deal going with a different rental company. Was not told about an “early drop fee” I called to ask if I could drop my car off AT 6AM when they open and they said they may not be there right at 6AM because they need to have someone come in early to be there to open the gate. Ended my rental early to avoid MORE fees.

United States of America (USA)
Toyota Corolla
December 2, 2018

Pros: Price and vehicle

United States of America (USA)
Toyota Corolla
November 19, 2018

Pros: They were all really nice to work with and explained the rental policy very clearly.

Cons: The shuttle going back to the airport took a bit longer than expected...but a young gentleman saw we were waiting a long time and used the second shuttle to take us.

United States of America (USA)
Toyota Corolla
November 18, 2018

Pros: Good car.

Cons: Agent took too long.

United Kingdom
Kia Rio
November 17, 2018

Pros: After calling them from the airport, we were picked up around 15 minutes later and driven to the site which is about 5-10 minutes drive from Orlando MCO. The people didn't try hassle us to upgrade and completed the paperwork efficiently and got us on our way. Returning the vehicle was easy and hassle free, and we were then driven back to the airport. Can't fault it!

United States of America (USA)
Nissan Rogue
November 13, 2018

Pros: The pickup and drop off from the airport was great.

Cons: When we arrived there where only 4 people already at the store. However it took them over 45 minutes to get to me. It was over an hour from the time we arrived to the time we left the shop. With two kids under 3 this was extremely stressful. Also the cost was $10.00 more than what I was given when I signed up.

United States of America (USA)
Toyota Corolla
November 8, 2018

Cons: This is a fraudulent business with hidden charges, incorrect charges and negligence. I paid 85 dollars at discover and Routes was charging me $315 when I picked up the car. You cannot opt out of insurance like at other car rentals. They have charges they can’t explain and were finally removed once I showed them the contract said those charges were included in rate. Worse is the charges were $6 a day for 4 days added up to 58!!! I told them it should be 24 and they said the system made a mistake!

United States of America (USA)
Nissan Rogue
November 8, 2018

Pros: Well I originally liked the price and no fees I was qouted but once onsite that all changed and fees where added very dissatisfied.

Cons: Had to call to be picked up 3 times. It took over an hour and a half to get our car once we got to the rental car place. The person at the desk was very passive aggressive and was contradicting everything we said we book online with. Then we received an "upgrade" the car was all scratched up and had an issue with the breaks.

United States of America (USA)
Nissan Rogue
November 6, 2018

Pros: NOTHING AT ALL A RIP OFF SERVICE

Cons: PER DAY.EXTRA DRIVER 15.00 PER DAY NO OTHER RENTAL DOES THIS. FINAL INSULT WAS CAR RETURNED 28 MINUTES LATTER THAN ESTIMATED AND WAS CHARGED A FULL EXTRA DAY TRUELY CRIMINALSERVICE IS A RIP OFF. NEEDED INSURANCE CARD OR CHARGE 25.00+

United States of America (USA)
Jeep Wrangler
November 5, 2018

Pros: Great rates and prompt sufficient service!

United States of America (USA)
Nissan Rogue
November 4, 2018

Pros: Excellent Service!!

United States of America (USA)
Toyota Corolla
November 3, 2018

Pros: Price. People are friendly

Cons: Car smelled like cigarette smoke, interior windshield was dirty, waited for shuttle for 30 min after I called

United States of America (USA)
Toyota Corolla
November 3, 2018

Pros: The service was wonderful! Andrew was super patient and helped me with all my questions - it made all the difference in an otherwise stressful situation.

Canada
Toyota Corolla
November 2, 2018

Pros: Shuttle on time, staff very personable and helpful.

United States of America (USA)
Toyota Corolla
November 2, 2018

Pros: Very friendly and a clean and bright facility. Only 1 shuttle running in the afternoon we were returning but close to airport so it worked out ok.

United States of America (USA)
Toyota Corolla
October 31, 2018

Pros: The price was unbelievable! I saved 1/2 of other rental agencies!! Get the toll booth pass!! Many toll booths are exact change only with no attendant. It was very convenient and with all that I saved on a 2 week rental, the price of the tolls still saved me over $200.

Cons: There was limited time to return my car. I had a 7 am flight and could not get a shuttle to the airport until 6. I had to rent another car and bring my car back the night before to be sure to get to the airport.

United States of America (USA)
Kia Rio
October 30, 2018

Pros: Customer no service.

Cons: Was blown off several times by their representatives and car was not ready until after 24 hours after our arrival. While they discounted the rate, nothing was offered to compensate our having to rent another vehicle for the day because of their mistake.

United States of America (USA)
Nissan Rogue
October 29, 2018

Pros: Shuttle service and 2hr Grace period for returning vehicle. Also service reps were very friendly and all costs were told to us up front.

Cons: Shuttle from airport to rental company. No information was given to what shuttle looks like our where to meet shuttle.

United States of America (USA)
Toyota Corolla
October 27, 2018

Pros: Upgraded us due to wait time in airport and the building

United States of America (USA)
Toyota Corolla
October 26, 2018

Pros: Great price at MCO. Very pleasant and competent desk agents, phone agents and drivers. > 30 minute wait for airport pick up at rush hour seems forgivable.

United States of America (USA)
Toyota Corolla
October 23, 2018

Pros: Nothing

Cons: Worst car rental company

United States of America (USA)
Nissan Rogue
October 22, 2018

Pros: The service of the staff. The conditions of the car.

Cons: The fact that we were considered as no show and our original car was rented o someone else

United States of America (USA)
Kia Rio
October 20, 2018

Pros: Nothing. Never rented a car from Routes. It was a waste of our time.

Cons: Everything. The reservation was not available and had to go with another company. I took a chance after reading some good reviews, some bad reviews. Never again will I ever consider renting from your company.

United States of America (USA)
Toyota Corolla
October 19, 2018

Pros: The transport back to the airport after the return.

Cons: See comments above

United States of America (USA)
Toyota Corolla
October 18, 2018

Pros: Absolutely nothing.

Cons: They had no vehicle! With my mother dying, I was stuck at the airport in an unfamiliar city with no way of getting to her! When I called they said they had no vehicle for me. They said my reservation was for 6 and I was calling at 7. I explained that my reservation was for 8, I double checked my receipt and indeed, the rental was reserved for 8pm. He stated again that he had no rentals. It cost me 4 times the amount I had reserved to go with another company but I had no option.

United States of America (USA)
Nissan Rogue
October 18, 2018

Pros: staff very friendly and helpful

Cons: the $100 early drop-off fee (not knowing about it until I got to the check-in desk), long wait at the airport for the shuttle

United States of America (USA)
Kia Rio
October 17, 2018

Cons: The pickup process was long. There was one person in front of me but took almost 25 mins of waiting time before my turn.

United States of America (USA)
Toyota Corolla
October 16, 2018

Pros: Great value and fast and efficient service by Andrew. I was upgrade for free by surprise which made it an even greater deal. Will use them again.

United States of America (USA)
Kia Rio
October 16, 2018

Pros: They were great! Very friendly and helpful.

Cons: I didn't like that the toll pass was $11.99 a day to use. If you miss a toll there is a heafty fee.

United States of America (USA)
Jeep Wrangler
October 15, 2018

Cons: The time it took to get picked up at the airport and the price discrepancy between when we booked and when we picked up car

Canada
Kia Rio
October 13, 2018

Cons: They required written proof of car insurance with policy number and expiry. This was not mentioned anywhere on the reservation confirmation that we received. This required a large amount of time to contact our insurance company to get the info sent to us. Would have been nice to know this before hand.

United States of America (USA)
Nissan Rogue
October 12, 2018

Pros: Great service, easy check in, competitive pricing. We are from California and had never been to Florida, thank you so much for recommending the toll pay system, it was extremely helpful.

United States of America (USA)
Kia Rio
October 10, 2018

Pros: Friendly and efficient and enthusiastic young people working at your office. Joshua and Andy were great.

Cons: nothing

United States of America (USA)
Kia Rio
October 9, 2018

Pros: The price offered online was appealing.

Cons: Though the shuttle was very efficient, it added time to the Rental process

United States of America (USA)
Toyota Corolla
October 8, 2018

Cons: After getting flights cancelled and delayed, we were refused a car.

United States of America (USA)
Kia Rio
October 3, 2018

Pros: Nothing.

Cons: I waited an hour for a six minute shuttle and was given attitude when I mentioned it to the person at the desk. The car we were given had a cracked windshield and a broken visor. You cannot drop off cars before 6am. There are never managers on duty. From the first time we called for the shuttle to when we finally got in the car to drive away, we had wasted 2 hours.

Canada
Toyota Yaris Advance
September 27, 2018

Pros: I was very impressed with the service. Staff is friendly and efficient. The drop off was fast and easy.

Cons: nothing

United States of America (USA)
Toyota Corolla
September 27, 2018

Pros: Great customer service.

Cons: High deposit on vehicle.

United States of America (USA)
Toyota Corolla
September 27, 2018

Pros: Very professional, the establishment was organizing and clean. Joshua was extremely helpful and people’s person. He was quick with getting us in/our and answering questions I had regarding the features of the vehicle.

Cons: No dislikes. Overall very satisfied.

United States of America (USA)
Kia Rio
September 21, 2018

Pros: The price!

Cons: Being offsite

United States of America (USA)
Toyota Yaris Advance
September 16, 2018

Pros: easy pick up , very nice customer service

Cons: not open 24 hours, so no early flights can't drop the car off before 6am , if the plane takes off at 7am , best find another rental company

United States of America (USA)
Nissan Rogue
September 12, 2018

Pros: They were very friendly and helpful. Will definitely look to book with them again

United States of America (USA)
Toyota Corolla
September 11, 2018

Pros: fast clean dependable helpful

United States of America (USA)
Kia Rio
September 10, 2018

Pros: Great guys there. New location

Cons: Nothing was wrong. Great place.

United States of America (USA)
Kia Rio
August 29, 2018

Pros: Great price, nice cars & great service!

Cons: Nothing- all was great!

United States of America (USA)
Toyota Corolla
August 23, 2018

Pros: Prompt pickup at the airport, people were awesome to work with, in and out in no time for the pickup and drop off.

United States of America (USA)
Jeep Grand Cherokee
August 23, 2018

Pros: Price.

Cons: Predatory and unreasonable policy on tolls.

United States of America (USA)
Nissan Rogue
August 18, 2018

Pros: They were quick and efficient.

United States of America (USA)
Kia Rio
August 17, 2018

Pros: Agent as nice and recommended places in the area.

United States of America (USA)
Kia Rio
August 16, 2018

Pros: Efficient. Friendly.

Cons: Offsite from airport

United States of America (USA)
Kia Rio
August 10, 2018

Cons: the car's gas tank was not completely full when i picked it up.

United States of America (USA)
Kia Rio
August 4, 2018

Pros: The staff were exemplary. Pick-up from the airport, drop off at Routes and check in were the finest I've experienced.

Cons: Nothing

United States of America (USA)
Dodge Durango
August 2, 2018

Cons: The car had a slow leak in one tire.

United States of America (USA)
Jeep Wrangler
July 31, 2018

Pros: I got the car I wanted not a substitute vehicle

Cons: Took a while for the van to pick us up at the airport. Needed more help that day at the counter when picking up the car.

United States of America (USA)
Kia Rio
July 30, 2018

Pros: VERY PROFESSIONAL

Cons: N/A

United States of America (USA)
Kia Rio
July 8, 2018

Pros: They mentioned they were new to Orlando, but they conducted themselves so professionally, i would’ve assumed they’d been around for a long time. Great service, great staff, great vehicles!

United States of America (USA)
Jeep Grand Cherokee
July 7, 2018

Pros: Type of vehicles available

Cons: The paperwork is too much. It was difficult or almost impossible to check car condition during evening hours due to their poor exterior lights. I had to walk with a flashlight around a black car for an inspection which is impossible.

United States of America (USA)
Kia Rio
July 5, 2018

Cons: Didnt have the car requested, restrictions on milaege and slow service, broken touchscreen in car...

United States of America (USA)
Kia Rio
July 4, 2018

Pros: I was very happy with Routes. My flight got in at 11:30 and I was worried I wasn't going to make it to the rental place before they closed, I called them to let them know I was on my way and they were very helpful. They told me where to find the shuttle van and said that they would stay open a bit past 12... this all made my travels much less stressful. I would definitely use Routes in the future

United States of America (USA)
Jeep Wrangler
July 2, 2018

Pros: cheap

Cons: extremely poor communication amongst employees; took over an hour to pickup the car; couldn't find keys to car; had cars available for rental that weren't.

Most Popular Car Rental Deals

Orlando Airport Car Rental
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Toyota Corolla or similar
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Kia Sorento or similar
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Dodge Grand Caravan or similar
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Kia Sorento or similar
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Chevrolet Suburban or similar
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Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 485.00 - € 1925.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Rate excludes
E-Toll is not mandatory, however, all of the rental cars are equipped with a SunPass/e-toll transponder that is glued to the windshield of the car and is not removable.
Driver requirements
Minimum rental age is 21 years.
A young driver fee of 127.98 EUR per rental applies to drivers under the age of 25.

Maximum rental age is 74 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

The driver license must have been issued by authorized authorities at least 6 month(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): Australia, Canada, New Zealand, USA, EU countries.
An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English. Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, proof of entry/exit into/out of the country, 2 phone numbers (1 of which is landline).
Please note, that the car rental provider only serves customers with outbound flight itinerary.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
Residents of the following country(ies): USA, who use their own insurance, will be personally responsible for the full value of the rental vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following credit cards issued on the main driver's name are accepted: American Express, Discover, MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Vehicles can only be driven within the State of pickup.
It is forbidden to cross country borders.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: One way rental, GPS Navigation system, Child seat (2-4 years of age), Booster seat (4-10 years of age), Outside of business hours, Young driver fee, Roadside Assistance Cover (RAC).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Booked extras are not guaranteed. All extras are subject to availability at the rental counter.

Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 21 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement. After one rental period ends, 24 hours must pass before the customer can start another rental period.
Business hours
Service outside of business hours is not available.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes. The grace period will be honored only during business hours.

Pick-up & Drop-off
Mon:  05:00 - 23:30
Tue:  05:00 - 23:30
Wed:  05:00 - 23:30
Thu:  05:00 - 23:30
Fri:  05:00 - 23:30
Sat:  05:00 - 23:30
Sun:  05:00 - 23:30

Top Suppliers at Orlando Airport

Alamo
Excellent 8.8 / 17 reviews
+18443703164
1 Jeff Fuqua Blvd, Orlando, FL 32827
$100 - $197
Hertz
Excellent 8.8 / 13 reviews
4078598400
1 Airport Blvd
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Enterprise
Excellent 8.8 / 6 reviews
+18449510601
1 Jeff Fuqua Blvd Orlando, FL 32827
$106 - $203
National
Excellent 8.7 / 5 reviews
+18443703165
1 Jeff Fuqua Blvd, Orlando, FL 32827
$111 - $208
Avis
Excellent 8.7 / 74 reviews
+14078253700
1 Jeff Fuqua Blvd, Term A & B
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Advantage
Excellent 8.4 / 2 reviews
8007775500
1 Airport Blvd.
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Carls Van Rentals
Excellent 8.4 / 3 reviews
+14078568866
3011 McCoy Rd, Belle Isle, FL 32812
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Dollar
Excellent 8.2 / 29 reviews
+18664342226
9201 Airport Blvd, Orlando, FL 32827, USA
$85 - $107
SIXT
Excellent 8.1 / 18 reviews
+18887498227
Orlando Int. Airport Rental Car Center 1 Airport Blvd A 32827 Orlando
Budget
Excellent 8.1 / 19 reviews
+14078251700
1 Jeff Fuqua Blvd, Term A & B
$121 - $342
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Ace Rent a car
Excellent 8 / 57 reviews
+14075880018 / +18778223872
7855 North Frontage Road, Orlando, 32812
$141 - $208