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Magic Islands Rent A Car at Madeira Funchal Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly and polite representitives.
Cons: The car was not ready and had to wait over an hour to collect.
Pros: I got a better car than expected, staff were excellent, friendly and professional.
Pros: Everything was perfect. We highly recommend. We already miss our car😅
Pros: The car was great, and the repreasentatives we're kind.
Cons: After I returned the car without any damages, in the exact same condition as I've picked it up and the representative checked it OK - I didn't get the pre-authorisaton cancellation slip on the ammount od 1500€ deposit. Hope it doesn't cause any trouble with the banks.
Pros: Efficient staff and good quality car. Had an issue with the first vehicle but quickly changed it for another one so no issues. Would recommend.
Pros: Very poor service
Cons: We rang them when we arrived and were told to go to a sign and someone would come to us in 10mins. 30 mins later we went to the carpark to find them (no sign or airport office). They told us to sit and wait on a bench and they'd be with us shortly. An hour later we went to find them again. They said they'd forgotten us but could give us someone else's car. Young lads with a 'don't care' attitude. They took the full deposit (not just held) and we had to ring them 3 weeks later to get it back.
Pros: Very friendly employees and clear communication. Nice new car in great condition
Pros: CAR was “asking” for service and tyres were nahnah…
Pros: Great service and Great price , we realy recoment this Company!
Cons: The price, fast and good service . No problem, but if you will drive a lot in the Mountain roads get a car sutibal for that.
Cons: Rude staff, 2 hours late to collect the car, shouted at on the phone, rude to other customers and they were too busy, teenagers running the business its a shambles
Pros: Quick check in
Cons: The delay in deposit being returned . This transaction should be done the next working day . Have been waiting for two weeks , emailed them twice and still no response .
Cons: The front window was not clean on the inside, witch was a problem when the sun was low.
Pros: Motor quality of de car for Madera
Cons: No clear informations to find meet point, so long wait and no informations by agents, disorganization, no return of 1500€ deposit...
Cons: Front tyres were not in best shape
Pros: Good condition of the car. Friendly staff.
Pros: new car in good condition
Cons: no indication to find the company, you have to ask , a little bit of confusion , no waiting line or any order , does not matter if you came first or last one, a little bit long until they give us the car
Pros: Overall good service!
Cons: Slow pickup. We had to wait very long, even though we called in advance
Cons: Pick and drop off were not convenient. We waited 30 minutes once we arrived to find the company’s representatives. It’s only after we called 2 times that they looked for us. For drop off we arranged a time and nobody was there to pick up the car. We ended up having to leave the keys otherwise we would have missed our flight.
Pros: The friendly staff and relaxed hand over. So easy to do!
Cons: The only slight niggle was finding where the car pick up point was. Coming out of Funchal airport, we weren’t sure where to pick up the car. The discovery rental instructions say to look for your representative in the arrivals area, but there was no one there. However once we rang the help number provided we were straight away directed to meeting point outside in the car park. And someone arrived within just a few minutes to help us! I just think maybe the instructions could be updated
Pros: Great value for money
Cons: Too long to pick up and drop off
Cons: There was no-one at the meet point, the car didn't arrive for ages. The process took over two hours and the car had tires that were worn dangerously low.
Pros: Friendly guys and efficient once arrived
Cons: Waited over an hour at airport for them to arrive with car. Car was big and underpowered for the terrain - feel they could have offered upfront advice for smaller car but bigger engune
Pros: For a supposed meet and greet service, there was no meet, no greet and a 2h wait for our car to be ready (and still not clean)
Cons: Poor service Collection was booked for 11am and we fi ally got the car at 1pm Poor updates by staff and no apology
Pros: good price for a good car
Cons: with picking up, way to late
Pros: Drop-off worked fine with friendly staff.
Cons: We got a tiny car (clio) instead of the ordered SUV. The car arrived one hour too late and the staff was very unfriendly and impolite. Other customers didn't reveive a car at all. Finally, we had to take that car - although we insisted to get a bigger one - and with 5 persons and a lot of luggage this wa quite a challenge . We had to visit the shop the other day to receive a bigger car. There, the staff was friendly.
Pros: Absolutely nothing. Disgusting people.
Cons: Everything. Never got me the car, made me wait at an arbitrary corner for over an hour and then stopped picking up phonecalls
Pros: Plane was delayed and I was charged an extra 30 euros for late pick up which was not in the contract, please can I have a refund
Pros: Quality of car and efficiency.
Cons: Security Deposit takes took long to get released and when you contact their help desk. They tell you that they do no have those information and always tell to send email to INFO@MAGICISLANDS.PT
Cons: Read reviews, especially the part about 1500 euro deposit and don’t choose that company
Pros: The only thing that was without complications was the drop-off of the car.
Cons: We almost did not get the car, as they told us to wait for 20 minutes, than didn't show up. After an hour and a half of waiting on the spot they told us to be at, we stumbled upon them by chance on the parking, then had to wait for another hour or more to actually get the car, since they had problems with other costumers and had to solve them first. So overall, we waited for 3 hours to get the car, and the employees were very rude and not at all sorry for the inconveniece.
Cons: I have not received my deposit due 21/10/23
Pros: There is no dedicated desk like other providers like Gold Car, EuropCar so finding the agents is hard as they are not always present at the arrival terminal. However, once you get a hold of them it is pretty smooth.
Cons: Clean Car, Got a free upgrade to a nicer car but the service could have been much better as the agents are not readily available. You have to call on their office number and inform them of sending someone to you. It is quite irksome but when the agent is available he gets the job done.
Pros: Good procedures at pick up and drop off
Pros: Good car, good price, good service.
Cons: A bit Difficult to find the representative.
Pros: Helpful staff
Cons: It is a fraud, i reserved for 6 days and for 1 hour delay they cancelled my reservation and took all the money.. worst experience ever!
Cons: No clear system for car pickup. Had to ask random people on a parking lot if they worked for Magic island. Once I found the person, they angrily told me I had to wait but didn’t indicate where. Took forever for my turn in “line” - also unclear which customers were actually next since there was no real line. It even took longer to leave the parking lot because the card they gave me has expired and it took the guy another 10 minutes to pay the parking fee that would allow the car to leave.
Pros: Location of pickup and drop at Funchal airport very convenient. Car make and model as expected.
Cons: Long waiting during the pickup (pickup occurred on October, on a Sunday morning).
Pros: 1. Information about open hours wrong 2. Spent 1 hour more waiting for a car 3. Ordered car was differ and company changed the type of the car 4. Additional 60 euros were charged without no reason
Cons: 1. Information about open hours wrong 2. Spent 1 hour more waiting for a car 3. Ordered car was differ and company changed the type of the car 4. Additional 60 euros were charged without no reason
Pros: the car has been in very good condition
Pros: szybko i sprawnie
Cons: dodatkowe pieniądze euro 35 za zdanie auta lot miałem o 6.20 i czystość szyb tragedia
Cons: The only issue is that since Magic Islands is a smaller operation, they are not located at the area with the other rental companies and to determine their location of the pick up / drop off was not easy despite this information being mentioned on our booking. Once found, great job, but have a sign or representative located in rental car area in the airport to guide customers to their location.
Pros: Decent car for decent amount of money
Cons: Problems with deposit and not complete transparency about it
Cons: I got curb rash on one rim the size of a finger nail and this company is scamming me out of 430 Euros. Deal with a different company, it's not worth the savings!
Cons: There was a little longer delay in picking up the vehicle in the beginning.
Pros: The car was great and we received an upgrade.
Cons: The guy at pick up were a lot nice from the guys at drop off, so just beware, that they will go all around the car and find something. You absolutely have to take photos and videos of the car right at pick up, because if the guys at pickup don't mark the scratched and you have no photos/videos of the car from before you got it, they will make you pay for the damages. Take good photos, I would recommend from above and bellow each side of the car. Plus, we made a video as well.
Pros: No hassle and straightforward
Cons: New clean good car
Pros: Nice people
Cons: Was waiting too long - service on car not complete/motor light was on - more than two weeks for refunding deposit ( not received yet)
Cons: Pick up took a while, had to phone office to find out where we had to go, and then wait a while.
Pros: Easy pickup and friendly agents
Pros: Free upgrade to Class H
Cons: Chaotic system for picking up car and unique payment system for security deposit.
Pros: Cleanliness, fast pickup, drop off and support
Cons: Missed a phone holder on the dashboard to improve navigation
Pros: Easy simple car hire- as it should be
Cons: Torn with this review. Car hire experience fine, no issues with service or car we received/ process. Only issue was the fact they don't HOLD the deposit on the credit card they actually take the money, first time this has ever happened to me. This means (for me) the money leaves my account and then an extra non sterling transaction is applied. So, aside from this fact, I'd go 5star, I'm a seasoned car hire user and I prefer the battered well used cars, just uncomfortable having money deducted fr
Pros: The service of Magic islands is completely uncoordinated, borderline unprofessional; they do not know what they are doing other than completing tasks ; the refund process of their 1500 EUR deposit took weeks to be returned; you have to chase them down to have them send it to you
Cons: I would not use Magic Islands
Cons: Some instruments did not light up from the first day. Car died in the middle of the road on the third day. Almost lost control because automatic steering froze. Took over 2 hours for them to send a tow truck. Initially asked me to try and restart the battery which is ridiculous. Had to go all the way back to the airport to pick a new car wasting another 2 hours. Initially they wanted me to pay for the taxi to pick up the new car. Overall a bad experience, would not recommend at all.
Pros: Efficacité et simplicité
Pros: Great staff and very nice cars
Cons: The car could have been cleaner inside and when dropping off the car I could not locate a staff member although when I contacted them they did arrive promptly.
Pros: Notting special.
Cons: Pickup was easy.
Cons: Terrible. Despite having our flight number they had the incorrect pick up time and therefore said we missed our slot and there was no car
Pros: Very friendly people. All carefully explained.
Pros: Although there was no one to meet us a quick phone call rectified that and the car was delivered promptly
Cons: My flight was delayed and the local company refused to provide the cars claiming a “no-show”. They didn’t even bother to check the flight info on the screen and I had to spend 1 hour on calls trying to reactivate the reservation. They simply tried to take my money and not provide the car!!!
Pros: Absolutely nothing
Cons: Company is a scam. Their location on Google Maps is no where near the actual office, not even a 5 km radius. There are no signs at all around the airport to indicate where the office is and there are no pick up instructions on the rental voucher! Funny thing is, if you check Google Reviews you’ll find that countless people have the same experience. Never ever again am I using this website.
Pros: No service was provided.
Cons: As stated, no car was provided and they were extremely unhelpful and dismissive when I phoned them the following day.
Pros: Expectation of quick and easy pick up was met.
Cons: Not all damage to bodywork were documented so at drop-off was a little struggle. Fortunately we had a foto randomly taken right after pick up so we had a proof that damage was already there. After showing the foto, drop-off staff was much more friendly I guess.
Cons: They have NO office at the airport. They based 20 minutes away. They said 90 minutes late is a No Show so terminated the hire, but retained my FULL payment.
Pros: That I didn’t have to deal with their staff for 7 days while I was renting the car. Terrible service.
Cons: 1.5 hours late dropping the vehicle off. Car had multiple damages on and the inspection was done in the dark. I was pointing damage out to the employee and he didn’t circle them all. On drop off they tried to say I had done damage to the car that was there when I collected it.
Pros: Friendly and fast staff.
Cons: Nothing really.
Pros: Reps didn’t seem to care about customers.
Pros: Absolutely nothing.
Cons: Not receiving the car I booked two months ago.
Pros: functional safe good car
Cons: pick up took too long and was with different car than agreed
Pros: Great car for good price. Easy to make arrangements for drop-off (we needed to update the time). Car was clean and well maintained
Cons: One tip is to clarify where to find the representative. We missed this in the initial communication
Cons: I could not locate them when we arrived. They said they would be there with a sign w/ name and they were not. I looked around for 45 mins finally found them. They said they didn’t even have us on their list. Finally figured it out. I tried emailing them a bunch and had my Airbnb host even call them to let them know our flight was delayed. They didn’t just put a hold on the card. They actually took the full $1500 deposit. They are not responsive they don’t answer on WhatsApp.
Cons: We didn't receive the car. And we didn't receive the refund yet.
Pros: Easy drop off and pickup
Pros: All was great regarding employes and help.
Cons: Condition of car. Brakes were really heavily used, had problems with brake discs and braking unevenly, wipers were old, need replacing.
Pros: Auto bylo celkově v pořádku
Cons: Jsou to zloději, kteří si deposit strhnout z karty a ani po urgenci jsme dosud vráceny neobdrzeli
Pros: See above
Cons: See above
Pros: The car was new and good.
Cons: At the first rent I ask about the refund on CC, at the pickup & on drop off; it should be "immediate" after return the said. When I get the second car I haven't the refund done (3 business days later). So I had to choose, loose the rent and the payment or update to the full insurance without fund on CC. The charged 50 €/day for full cover, the cost of the rent was 40€/day; total 90 €/day for small car(as Fiat Panda). It wasn't write on the contract and it is UNFAIR, no mediation from both rents!
Pros: Magic Island cars were very helpful, spoke English and offered a great service.
Cons: I liked everything
Pros: We got a sport car. It was awesome. Me and my boyfriend love it
Cons: They are not very good located in the airport.
Pros: the car was new and in a very good condition
Cons: the car, a hybrid Nissan Quasquai is not appropriate for the island of Madeira. i had issues will the power going uphill, and a bit problem with the brakes that overheated.
Pros: Quick, easy
Cons: I think the option of the car needs to be more realistic. For example, we booked a Mercedes ‘or equivalent’ and we got a Nissan. The Nissan was great and did what we needed but I think the comparison of the brand is a bit misleading. Otherwise, everything was perfect. Thank you
Pros: everything perfect
Pros: The car was clean and in good condition and super cheap to rent. I'm really recommending Magic Islands Rent A Car because my credit card didn't work and I was able to use the debit card for the deposit. The holding deposit was returned back to my account without any charges. The staff was amazing too.
Cons: It was difficult to find the person who give the keys of the car. we lost 2 hours waiting for him..
Pros: I was using the new car, the mileage of the car when I picked up was only 650km.
Cons: The rental company charged (not blocked) a deposit of 1500 euros from my debit card, which I can understand because the car was new and rented for 11 days, but I returned the car without any damage on August 13 at 2PM and today is 2PM on August 17th and I still haven't received my deposit back - this is a strange form of business for this rental company, I don't know why they are using my money when we are no longer bound by any contract.
Pros: Friedliness & efficiency.
Pros: Good contact, friendly staff. Pick-up and drop-off in front of airport. Excellent serivce
Cons: We had to wait 10 minutes outside the airport once we called MAgic Islands.
Pros: Reliable, trustworthy.
Cons: It had a minor bump, otherwise would give 100% in everything. Nothing of importance. When I look for cars in Madeira, I always search for Magic Islands.
Pros: Simple and easy. They knew the conditions of the contract and did not try to get more money from me.
Pros: Easy, good car for the roads. Good representatives who loved the island.
Cons: Dirty windscreen, but I have high standards 😁
Cons: Smart cars are complicated we should get sent a video about how to use them before we arrive.
Pros: Easy pick up and delivery
Cons: Both cars had small small damages and scratches on all places. Brakes (also the handbrake) is a challenge on Madeira and need good maintenance.
Pros: There’s nothing nice to say about this company!!!
Cons: Very unprofessional staff that don’t do there job properly, when it comes to car damages they don’t reported all of them on the paperwork so on the return of the car they blame me for damages that was already there lucky I made a video but they still charge me on my deposit for damages and I had full insurance. I have sent them emails with no reply and made several phone calls where they are very rude and all they say is to send by emails, I really don’t know what else.
Pros: Friendly. Not a lot of paper work, efficient. Received a better car than expected.
Cons: No comments. Service was great.
Pros: The price and quality of the car
Cons: The €1200 deposit on the car made me nervous while driving it
Pros: Smooth hand over in short stay car park of airport.
Pros: Excellent car for the island.
Cons: Very easy to deal with, a quick and efficient handover
Pros: I would take the bad reviews with a pinch of salt. Magic island was brilliant from start to finish. If you look after the car you won’t have any issues. I wouldn’t hesitate using them again.
Cons: Car was noise ABARTH, never requested! Pick up 45 minutes late. Drop off 20 minutes late!!! Not possible to insure the “special car” or can.. Never ever use this company!!!
Pros: really first class service. Quick & effective.
Pros: Very eficient.
Pros: Easy and efficient
Pros: We met on time got an amazing car
Cons: I have not received the deposit back one week after the return of the car.
Pros: Nice staff, perfect car
Cons: Small problem to find company desk on Madeira airport. Unvalid car insurance - finally validated in time. I advice Magic islands rent a Car for others and anytime in a future would be happy to rent a car from this company :)
Pros: Friendly and trouble free picking up and dropping the car
Cons: Clearer instructions on where to locate the rental car (on a parking lot as opposed to bridge in front of airport building). Employee at drop off not well trained causing confusion… his experienced colleague took over, then ok.
Pros: Easy to find, human customer support when I call them. Friendly and explained everything I needed to know about my rental. Also gave me a great car!! Mercedes GLA (sports?) from the feel of it!!
Pros: Great service. Would hope to deal with again in future. Any reps we met were very helpful and nice to deal.
Cons: Nothing, all good.
Pros: the car was spotless and such an easy pick up with super helpful staff
Cons: that i had to pay 35euro for late pick up due to the flight being delayed
Pros: They were nice and fast. No problem in communication.
Pros: Very helpful representative
Cons: No signage at the airport to denote where they were based
Pros: Seemed cheap but found out later why
Cons: Poor customer service , have raised complaint on email and Wheaton they have still not response
Pros: Great staff.
Cons: The car had few mechanic problems.
Pros: - The car was good. - Rental agents were nice, spoke good English and were willing to help us solve encountered issues. We had a problem with security deposit payment when picking the car and with baby seat stuck in place when dropping the car. Agents were patient and helped us with both issues. - Support by phone is reactive, polite and efficient.
Cons: I'd love to have an option to pay security deposit online. My stupid bank blocked a money transfer between my accounts because I was in Portugal; getting money to pay the deposit was quite a pain. Also I don't understand why I specifically need a credit card to pay the deposit.
Pros: Free upgrade car
Cons: a bit hard to find the pickup spot , no signs
Cons: no problems, other than I have to wait for the 1200 euro deposit to be returned, so cannot leave a full glowing review until that has happened.
Pros: Very easy and quick handover of the vehicle. Friendly staff that ran us through all of the details regarding the vehicle we needed to know.
Cons: Nothing, all was great.
Pros: Everything was good. The price was good and the car was clean and drove very nice. People were helpfull.
Pros: Despite being late, the car was still available. Both agents were good-spirited and friendly. The car itself had some minor scratches, which was to be expected. Other than that, the car model provided proved to be sound.
Cons: It took a while before the rental car was brought to us, but I cannot flaw them for it since we were late ourselves.
Pros: Awesome car , very good condition and new model
Cons: Took almost 60 minutes to get the car
Pros: The car was fine
Cons: Everything else
Cons: The car was in need of a revision
Pros: Simpatia e rapidez do serviço.
Pros: Car was brand new, with parking camera and fitted everywhere and managed all hills.
Cons: the rental representative had no sign and was sitting on the other side of the road. Representatives of other rentals knew him and tell us.
Pros: Nice representatives, good condition car, very clean
Cons: Engine was lacking coolant which was a bit inconvenient, we had to travel to their office and wait for more than hour for representative to check the problem
Pros: Simple and eficient.
Pros: Everything was perfect
Cons: Difficult to find the representative on the airport on arrival
Pros: Fast, efficient Pick up and drop off.
Cons: Tyre pressure was low by the right back tyre, we had to pump it. Brake should be changed soon. Otherwise very good car and correct company
Pros: récupérer la voiture juste en face de l'aéroport
Cons: a encaissé la caution de 1200e et aprés un mois , ne m'a toujours pas rendu
Pros: Cool people!
Pros: super fast pick up/ drop off; very solid service; fair deposit policy
Cons: a bit hard to find a place/ person responsible for the service - the company doesn't have an office inside the airport
Pros: fast, responsive, great car
Pros: Efficient inspection, good car, good communication
Cons: No representative when we arrived, we had to call and wait
Pros: Excellent service, car was in great condition, overall worked very well.
Pros: Super service from start to finish
Cons: Nothing to mention, but maybe an automatic next time if you go off the the main road.
Cons: Good car bad comunicasion
Pros: Next time I would prefer same car, but with more horse power.
Pros: Condition car: the tires of the front did not have much profile.
Pros: The garage was helpful, friendly, quick for a check of the cooling liquid. The car was very good except for the tires.
Cons: All 4 tires had little profile left, and 1 had a severe damage of the rubber although not flat.
Pros: Great service, easy pick up anf drop off. Car was new and very good quality. Deposit came back promptly. Make sure you make a video when picking up the car. We’ve been asked for it as one scratch was not marked on original paperwork we were given. Scratch was visible on the video so no issues at all. I recommened and would rent again with them.
Pros: Beautiful car. Friendly and helpful staff
Pros: Pro-client approach, nothing more needs to be added.
Cons: Nothing comes to my mind. Absolute satisfaction
Pros: Friendliness of staff and vehicles in good condition, refund of the deposit within the deadline
Cons: Difficulties in contacting the company and identification of the team at the collection point, waiting time for picking up the vehicle.
Pros: Friendliness of staff and vehicles in good condition, refund of the deposit within the deadline
Cons: Difficulties in contacting the company and identification of the team at the collection point, waiting time for picking up the vehicle.
Pros: The fligth delayws
Pros: We missed the agent at the airport on collection and there was no answer when we called the office. it was a quick process once we found the agent
Cons: The agent was not at the airport when we returned the car. I had to phone the office several time asking where they were. Each time the office said 5 mins. In the end, I had to leave the car keys with a friend as I would have been late for my flight. The office told me I could not leave the car so I had to choose between possibly losing my deposit of 1200 or missing my flight.
Cons: We had a luck and we got brand new car.
Pros: The management to get the car was easy.
Cons: We were not notified where exactly is the car, we didn't get valuable information thorugh our email about if we are delayed.
Pros: Lepší vůz než objednaný
Cons: Zatím nejasné řešení malé pojistné události
Pros: Efficient service in the car park outside the arrivals
Cons: Nothing, would definitely use again
Pros: All very good - we got an upgrade on the car and friendly and flexible customer service.
Pros: We had a car of higher category than booked
Cons: In the agreement with Magic Car it wasn't clear which insurances were included. Booking voucher included damage and theft waiver, agreement contained only 3rd party insurance. This was later discussed with DiscoverCars support which assured that all the insurances are included but it would be much better if this would be clearly visible from agreement with Magic Cars.
Pros: Team is friendly.
Cons: Drop Off and having to get my deposit back. It is too complicated.
Pros: Since start to finish my trip all was perfect!
Cons: I have to return car ;-)
Pros: Staff were really helpful and helped us get our car quickly
Pros: Very personal, easy to meet them in front of the airport
Cons: Definitely take photos and videos, they were quite particular about the car
Pros: Very quick, no downtime, good condition of the car (interior was super clean, exterior the same), good communication
Cons: I feel like breaks could've been newer, especially on an island like Madeira. Other than that, no complains. Don't want to affect overall score because the car was absolutely driveable without any issues and they don't deserve lower score than that, but if that was my private car I'd definitely exchange the breaks or look into it
Cons: having to agree an exact time for return is a small inconvenience
Pros: Really friendly and helpful staff there to meet on time and drop off on time. Very easy and quick honest service.
Cons: The deposit only by credit card or payment up front
Pros: Straightforward service, friendly agents
Cons: No desk at airport, but that is a minor issue.
Pros: The car was making a metal on metal noise while using the brakes and when turning. We called magic island and they first tried to blame it on us. They literally said, we’ve just had it checked out, it was fine before you took it. You might have used the brake to much (well have you seen Madeira? It’s al steep roads and mountains). They advised to leave the car a bit, it might have been because it’s to hot outside. When after a heavenly argument they agreed to send a mechanic with towtruck.
Cons: The machanic states that the brake pad on the front right was missing!!!! He said it is life threatening to drive without. As magic island crew first wanted.we took pictures of it. We’ve waited a few hours before the taxi came. They didn’t want to make a compensation for the trouble. Kind of a weird thing. It cost more than have a day of our Holliday. From start the car was missing a back windshield, very inconvenient driving in the rain. As well they were 20 min lates a the pick up at night.
Pros: Great service easy pick up straight outside the airport and simple drop off
Cons: Our flight was early so we were hanging about in the car park area for ages despite calling. I ordered a small car due to narrow roads on much of the island but received a much larger one. On return there was a suggestion that the bad scrape on the wing was down to us despite his squiggles on the rental agreement. He asked if we had photos, luckily we did. Did not like the fact that they took 1200 euros as a deposit during pick up. We did receive this back at drop off but cost us £18 in charge
Pros: Good car and didn’t try to sell us extra insurance etc
Cons: Had to call to chase rep on arrival and waited 30 mins
Pros: I loved the car and the agent was very helpful
Cons: I followed the instructions on the website to pick-up location of the car. But I struggled a bit because there wasn't any sign of a plaque showing Magic Islands. I had to ask for few times from other people. I think it should much easier if was placed a plaque showing Magic Islands on the or near the park were to pick up the vehicle.
Pros: Upgrade of a model of the car
Cons: Some negative opinions on the google and prohibition of driving on dirt routes
Pros: The chap I dealt with was friendly and efficient, we had to call to let them know we were there so a little wait but not long. It’s was all easy.
Cons: Nothing it was a good service.
Pros: Efficient pick up and drop off. The whole experience was 'exactly what it said on the tin'
Pros: very fast, friendly
Cons: Difficulties in finding representatives at pick up point. Bad car condition - car display was showing wrong tire pressure and washer fluid was empty. And last think, the deposit wasn't blocked on credit cars but debited out so due to it i lost 84 eur, because of exchange rate (sell rate and purchase rate of my bank) when it was sent back to credit card.
Pros: Suitable car for 4 adults and their luggage. Sufficient engine power. Constructive approach of a rental company employee when solving credit card problems.
Cons: The rental company obviously didn't accept Master Card. In the propositions, however, she stated this type of cards as acceptable. We had to improvise when taking over the car. Worse condition of brakes.
Pros: It’s probably the cheapest. They must make their money by scamming gullible tourists.
Cons: Magic Island didn’t turn up for over an hour for our collection and seemed to have lost our booking. The car was quite dirty and had a fair few scratches. On return they clearly tried to scam us for rim damage and wouldn’t even back down when we showed them photos we’d taken at collection clearly showing the damage! They did eventually give up when they realised they wouldn’t win in court but the whole thing was totally unnecessary. It’s an obvious scam and I wouldn’t recommend anyone use them.
Pros: The service was impeccable. Alexandre was nice, thorough and very helpful. We got a higher car type than booked. Fun to try something new
Cons: Took a while to find once I got to arrivals.
Pros: Very friendly
Cons: No representative on site - but we are a bit early
Pros: Nothing. Would never use again. Absolute scammers
Cons: As mentioned above
Pros: Easy to find car rental representative, whole process was easygoing, very polite car guy, he pointed out for few minor scratches on car, but also advised us to take a video of car, to avoid any misunderstanding on returning. Credit card deposit reserved very quickly, and all returned on spot, after return of the car.
Cons: We both missed that rear windscreen viper was missing. Since the car was VW Taigo, rear windscreen is pretty much flat and you do need that viper. Because of video taken before accepting the car, it was clearly visible that viper was missing, and he didn't even try to charge it on my account.
Cons: They r definitely cheaters. They didn't show me small defect on the car body that is almost not visible and then during drop off they "found" it and pressed me to sign papers. Finally they charged 270€ from my account for this defect that they will never fix. So, I absolutely not recommend Magic Islands on Madeira. Hope this company will loose all their dirty money as soon as possible 👹
Cons: Be sure your cc wirks on Madeira
Pros: The staff are extremely professional. Highly recommend
Pros: Good price and perfect car.
Cons: Long waiting for pickup the car. I prefer call via whatsapp, but I had to call by international call. The same when dropping off the car. The deposit was deducted from my credit card!! It shouldn't be. It should be just blocked.
Cons: They tried to over charge me for 2 tyres when we only had 1 new tyre fitted very poor!
Pros: Good price, a good car.
Cons: Hard to find them, they might be late, booked baby car chair was not ready, so was needed to wait for it. But not too long, about 15 mins that is acceptable.
Cons: No office in airport. Free drop off only from 7:30 am. Out of office hours charge - 35eur.
Cons: Everything! The whole pick up and drop off process was a nightmare. One of the staff left there wallet and bag with all there personal documents in the car and we had to go out of our way to get it back to them which was a massive inconvenience. When dropping off the vehicle we had a staff member be very rude and obnoxious and tell us multiple times they had to cut their lunch break short to come and collect the car. I would not recommend this company to anyone moving forward.
Pros: Very quick, polite and friendly staff.
Cons: Finding the car was very frustrating. We departed the airport and followed the instructions but it took us a long time to finally find the staff. They were not where they were supposed yo be located.
Cons: Drop off location was not entirely clear and the phone number for contacting the person gave no answer. Phone call to the office worked and drop off went smoothly otherwise.
Pros: Quick pick-up and drop-off of the car, no-fuss attitude.
Cons: The car had nearly flat front tyres and nearly used up break pads - didn't feel too safe on the steep roads of Madeira.
Pros: They were very kind and helpful and they were always on time!
Pros: Great service and perfect upgrade of the car
Pros: It did what it said. Car as described, professional handover
Cons: The system. Cheaper upfront but large deposit and car very carefully gone over for tiny things like hub cap scapes. if you actually do anything very expensive. I ended up having to reversw o. A steep hill and clutch burned full 1200 deposit kept. It wasn't unfair, but I would rather par more upfront with extra insurance than stress all the time
Pros: Good car, nice behavior of agents
Cons: No one waiting for us in the designed place, when calling, answering machine even though they say 24 hrs service…
Pros: Great service. Great car. No hassle.
Pros: Good service, helpful staff, exactly on time.
Cons: No such thing.
Pros: Easy and fast drop-off.
Cons: As our plane was delayed,nobody was waiting us from the company.It was 5pm.We tried to call them around 10min until they answered and said they'll meet us in 2min but it took 20min.We were with our children (10m&2y old).Guy who came to us, said that he will serve customer who had booked the car at 3pm (we had at 2pm) and we will be next, but we weren't. He took other customer and said that we're not priority with small children. It took more than 2h to get car.The worst car pick up experience!
Pros: This feedback I need you to take very serious. I had the agent saying multiple times how "amazing", exotic, different and how much he loved my name... it was bothersome, my boyfriend and I fel offended... it was intrusive, invasive, annoying, you name it... it showed not only a lack of professionalism but also how disrespectful the agent was towards isThe discomfort I felt is not really how I wanted to have started my holidays. At some point the agent , when he needed to show me something in
Cons: This feedback I need you to take very serious. I had the agent saying multiple times how "amazing", exotic, different and how much he loved my name... it was bothersome, my boyfriend and I got offended... it was intrusive, invasive, annoying, you name it... it showed not only a lack of professionalism but also how disrespectful the agent was towards. The discomfort I felt is not really how I wanted to have started my holidays. Calling me darling elevated my level of discomfort.
Pros: I got a good condition car.
Cons: The unexpected requirement to pay rather than hold my deposit. Picking up in dark open to weather car park when one couldn't easily assess any damage with no welcome sign/desk.
Pros: Brand new cars , Everything went smoothly and fast , i would definitely hire car from this company next time as well .
Cons: Nothing , everything was good
Pros: I didn't have to wait for a car, they wited for me. My credit card didn't work correctly, but that wasn't problem for them, they accepted my de it card, made preauthorised operation. Driping car took less then 10 minutes. Everything was ok so the employee transfered the monety to my a count. I the same thay in the evening my bank booked the operation.
Pros: Very friendly, helpful agents, a d accommodating to my needs.
Pros: No stress and easy the car was one of the best hire cars on the island loved it
Cons: Representatives were difficult to find. No one showed up for our early return and no one answered the 24-hour hotline. They placed a 1,500 euro hold on our credit card which they then charged to our credit card; it took more work to get the refund back from them, and once issued they withheld 65 euros for no reason. This company is completely dishonest and I would avoid at all costs.
Pros: The car was provided dirty - clearly immediately after drop off from the previous customer.
Cons: Lots of warning sings: yellow light for AdBlue and oil change. The breaks made a terrible noise that made us feel unsafe. No user manual was provided.
Pros: Quick dropoff.
Cons: Eventhough we had to provide our arrival time and paid the €35 extra charge for the out of office hours the agent was not there, we had to call their customer service and then he arrived. Their card reader could not read my credit card so was informed we can just actually use a debit card, although their website clearly stated credit cards are accepted only. Would have saved a lot of hassle if we knew about the debit card beforehand.
Pros: The car was of quality and clean
Cons: Scammers. Try to get extra money around every corner. 15 euro for cleaning. 35 euro for early drop off at 7 am. Try to hold your deposit for scratches that were already there. Make sure to take pictures. When we came home we saw that the deposit was taken from our account. And we had to sent mails and proof that the car was ok to get that money back. I travel a lot and I never experienced this
Pros: Very fast drop off
Cons: Our flight was delayed and there we could not find the Magic representative, Ok it was late and on Sunday night, but many other rental car companies had Reps there and visible
Pros: The staff member
Pros: The car itself was very nice, though the GPS did not function well on the island back roads.
Cons: They were nearly impossible to find at the airport, and then the agent was 20 minutes late when we were returning our car which made us stressed to get to our flight on time. They did not seem particularly professional.
Pros: Car was in really good clean condition and did exactly what we needed for the week
Cons: Took over an hour to find the representative at arrival. Found a man driving a branded van who just kept us going up and down the carpark looking for the representative, wasn't very good service at all. Also very grateful we took lots of pictures at the start as they hadn't recorded any or the existing damage to the car so without the pictures we would have been charged.
Cons: Pick up was in the airport car park with no desk. Even though the representative assured us that all credit cards were accepted, our Amex cards did not work and we tried 4 different cards. We were able to use those cards on the rest of our holiday with no issues. So they wanted to block £1200 from our debit card?! We refused this and then after ringing his manager, the rep told us he could reduce the rate to £25 a day but did not explain anything else. We thought this was odd but given that it w
Pros: Nothing. They are crooks that prey on tourists, this was a terrible experience and I regret going through your site to find them.
Cons: They refuse to return our security deposit due to a scratch they somehow immediately found when inspecting the car. They didn’t look anywhere else on the car for the drop off inspection but this one specific place, under the car. When you read the reviews from other customers they report a similar negative experience. We will be following up with them, and DiscoverCars, separately to try to get our deposit back.
Cons: Deposit was very high. I felt as though a scratch would mean all the deposit gone.
Pros: Service was really good
Cons: Instructions to meet were not very clear
Pros: The only part that worked efficiently was bringing the car back. And we got the security deposit back.
Cons: Agent could not be found for 30 mins. Pick up place unclear. No apology on arrival. Child car seat missing. After further 30 mins, we were told to drive away without a car seat with an infant on board. Car seat delivered to the hotel later that evening but following installation by us, it was totally unsuitable for infant. No extension to rental period for missed time was offered, We were also given a badly scratched car in a lower rental price class then we paid. Extremely bad service.
Pros: the car was clean
Cons: several things went wrong, from asking us to go to the gas station to confirm if the tank was full or not on the first day, to not wanting to return the money for the gasoline we put in, to the lack of professionalism of the people who serve. Car cleaning is not included in the price!
Pros: Everything, they were very friendly, helpful and informative. All went very smoothly.
Pros: The stuff was perfect
Cons: The organzitaion of the dropping off the car
Pros: We dealt with a really nice guy. He was straight to the point and got us on our way. Thy also waited for us after they closed.
Cons: The car wasn’t very powerful. You would aspect that we would have been given a 1.2 litre car at least. You can imagine going to Madeira the hills didn’t help with a 1 litre car.
Pros: Friendly staff and nice car at lower cost than shine competitors.
Cons: Having to coordinate with staff on timing due to no physical office at the airport.
Pros: A new car in a good condition.
Cons: They don ´t have an office, we had to call them. Pick up and drop off tim is not much flexible. Finally we had to pay parking fee int the airport, because we came 20 min earlier. hey charged a deposit of €1,200 to my credit card. The amount is still being charged to my card and has not yet been refunded. They claimed that the amount would only be reserved, not charged directly to the credit card. So far it is a few days, I believe the amount will be correctly refunded.
Pros: Employees were very punctual and easy to communicate with.
Cons: Overall the service and vehicle was great! It would’ve helped if they put a hold on my credit card vs taking out a deposit. I was charged an additional amount when the deposit was returned for conversion rates and transaction fees by my credit card. I spent more than anticipated. Be mindful of your credit card rates!
Pros: Thera were very friendly
Cons: That they couldn't give us the car we booked/paid for
Pros: Riccardo was friendly and apologetic for all the issues. Car was clean.
Cons: Just the above issue
Pros: Gave good explanation of process and were thorough in their review of the car
Cons: 1. The assistance line not being available when needed (big problem there if someone needed help) 2. The €1200 block on my credit card lasts for weeks, which is an absolute joke. It is costing me money to have that block on the card as my minimum payments have increased accordingly
Pros: Nothing good from this company.
Cons: Horrible car rental company, no booth at airport, not contactable, pick up location in voucher was not stated accurately, it would state car park P6 but the office does not exist there. All out to take your money without providing the car, despite calling ahead and explaining the delays caused by airline. You’re better off renting from some other companies.
Cons: I did't like to waited
Pros: Very professional and accommodating!
Pros: Staff very professional and kind
Cons: Car price could be low
Pros: Quick and easy pick-up and drop-off right outside arrivals at the airport.
Cons: The security deposit was not just blocked but fully deducted from my credit card. Still waiting for it to be reimbursed.
Pros: Partially satisfied.
Cons: Not satisfied. Not received security money back despite verbal communication that it will be deposited back to my credit card. Taking of additional security of eu1200.00 despite purchase of full insurance coverage is beyond comprehension. I am yet to receive my security money back even after fourth day of return of Vehicle.
Pros: Very efficient with taking money
Cons: The wait of returning deposit 1 week on and still not returned
Cons: The explanation for pickup was very poor as it said on the voucher to go down to car park 6, this was quite a walk firstly with the luggage and also the time it took. I was told the pickup details were not correct on the voucher which was poor