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Alamo at Madeira Funchal Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The drop-off process was so smooth
Cons: When picking up the car, we could not find an employee at the station and had to wait a while
Pros: They were easy to find is all I that comes to mind
Cons: I was early to arrive to Madeira Portugal but they told me to wait for 2 hours. I didn’t receive the compact car size I requested and then my luggage was stolen out of my rental car right in front of their office so either they watched someone stealing it knowing I had to go to the terminal and would be back as soon as possible. Absolutely no help or concern when they were told.
Pros: There was no queue when we first arrived to pick up the car
Cons: All of the cars they had were damaged. The first one was so damaged that we had to get a tow truck and then organised to replace it and waste a day of our holiday replacing the car. We were not offered a refund.
Cons: The service was provided by a company bought by Alamo, not by Alamo itself. This should have been made clear. The company with whom we got the car called Guerin, has really bad reviews in TrustPilot (https://uk.trustpilot.com/review/www.guerin.pt). If I had known that it was with them, I would not have rented the car with you, as it is not directly with Alamo.
Pros: Helpful staff
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
There is an additional charge of 2.18 EUR per day for Toll pass / E-toll device.
Personal consumption will be charged separately at the end of the rental period.
You may also be required to leave an additional deposit for tolls.
A young driver fee applies to drivers under the age of 21.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
To rent the following vehicle category(ies): Luxury, Premium, Fullsize, Wagons, you must provide the following document(s) at pickup: return flight ticket, 2 credit cards.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket.
Deductible/excess will be charged per damage.
Prices for extras are shown on the booking page.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
Snow chains are allowed in icy/snowy conditions.
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.