SIXT at Madeira Funchal Airport

Pros: Very new car, excellent service from pick up and drop off

Cons: none

Pros: Quick check in

Cons: We booked a premium hatchback (Audi A3) and were told that none were available so we had a free upgrade to Nissan Quasqai. Not only is this not the same type of car but it was a less expensive car, not an upgrade. Not only that but it had a slow puncture so we wasted time on our holiday sorting it out.

Pros: Easy to find - a perceived reliable company

Cons: Slow pick-up

Cons: The SIXT car rental agent used cheap sales tricks to sell full car insurance. I told him I already had full Discovercars car insurance. He said that Discovercars insurance could not be trusted and that it was therefore necessary to buy the insurance offered by SIXT. He also threatened that there was a good chance that someone would damage my car and drive away from the scene. As a customer, I was very uncomfortable being pressured to pay twice for the same thing.

Pros: Very good services!

Pros: the rental desk and the picking staff were very easygoing and friendly, explaining everything.

Cons: the price could be a little better

Pros: Easy to collect, easy to drop

Cons: The car we had ( a Seat) wasnt the one I ordered (a Renault Captur) The Seat was a bit under powered for the terain

Pros: Quick , friendly and competitive price

Pros: Fast, friendly and professional

Pros: The staff very friendly however we were given a car with a cracked tyre- we were advised by the staff at collection this should never be given again to us.

Pros: Very good general service and I appreciated the help from the guys car pickup point.

Cons: I am not very happy about the insistence of the people at the desk. They tried everything to make us spend more money and they also complained about the total coverage insurance of discovercars

Pros: Easy process, debit card acceptance.

Cons: A bit scratched car.

Pros: Heel vriendelijk

Cons: We moesten 2 x opleggen voor 0 euro franchise We kregen een minderwaardige wagen dan betaald... op andere sotes was die Dacia enkele 100 euro's goedkoper. Remmen waren niet ok. Motor te zwak om in Madeira rond te rijden. Was volgetankt met minderwaardige super95 ipv 98. Dat hebben heel duidelijk gemerkt als we zelf tankten met super98. 1 van de zetels op de 3de rij ging niet omhoog.

Pros: Service when getting and return car

Cons: Service in sixt office. Lying about car transmission

Pros: Da simpatia dos funcionários.

Pros: efficient processing and informative and friendly staff.

Cons: Not fussed with the aesthetics but a damaged car at pick up has potential disputes at drop off. Some very clear impacts, some scrapes and dents not always so noticeable. It was explained at pick up small scrapes were not considered damage, but 'small' is a matter of opinion. At drop off close scrutiny found a very 'small' nick on a tyre on the prepickup damaged wheel arch became an issue. Luckily I had photos. If damage is charged for it should be repaired and not an issue for next client

Pros: I really didn't like anything

Cons: Yo, gotta share my awful experience with this car rental company. They charged me a ridiculous 300 euros for a tiny scratch on the bumper. When I asked for a breakdown of the repair costs and a justified response, they straight up ignored me. Terrible service, zero transparency. Avoid this place like the plague.

Pros: Really easy to find, literally next to the doors as you exit.

Cons: We had pre-paid for a compact SUV but when we arrived the guy said it would only be a 1litre engine and if we wanted to go up hills (which is everywhere really) this probably wouldn't really do it for usbl, so I would say it's a waste of time booking a compact SUV. The guy at the rental desk sorted us out so we got an upgrade for not much extra and we definitely felt it was worth it.

Pros: Helpful staff, quick drop-off.

Cons: Car selection. I bought the category of Renault Megane and VW Golf with a 1.4 engine, because I knew that Madeira requires a strong engine. Then, they told me to run out of these cars, Skoda Scala with a 0.9 engine is available, but it is not strong enough. So I needed to pay 10 EUR extra for each day!

Pros: Few minor marks as expected

Pros: Efficiency at drop off

Cons: More than an hour wait to pick up the car at pick up

Pros: Very good and quick service. Easy to find in arrivals hall

Cons: We very were very satisfied

Pros: Very prompt, very transparent and honest. No hidden clauses or charges.

Cons: Only one thing, the person who collected the car did not have a record of the existing scratches/dents the car had when it was handed over to us, so she pointed out these scratches to us and said that these were the damages which must be noted. However, we had pictures taken of these very scratches when we had rented out the car on the first day and showed them as proof as preexisting scratches which she accepted without any doubt. But still it would have been good if these were on her record.

Pros: Customer service was top notch. Rental desk representative even recommended some places to visit and some to stay away from.

Cons: Car could have been newer but understandable for the island the rental was on.

Pros: Very friendly.

Cons: Not provided with the car we asked for.

Pros: Our flight was delayed and we needed to rush to our hotel to connect to work but spent over 1 hour picking up the car because they kept offering to sell upgrades non stop and we ended up missing important meetings! We felt trapped, not matter how many time we said we didn’t want to buy anything extra or any upgrades! Discovercars was great as always but the experience at sixt was very different from the other companies where we rented cars from

Cons: the charterer insisted on their insurance policy, offered at the same price as the entire rental (around €300). Assuming that the full insurance made through the booking was not a real "full" insurance

Cons: They haven’t received your approval to change the main driver on my reservation even if they talk on the phone with your agents.

Pros: The representative was so helpful and kind. Check in and check out was very easy and did not take much time at all.

Pros: In terminal, efficient

Cons: Spent ages trying to sell us a ‘better car’ package that was a lot more expensive

Pros: We had a delayed flight and they refused to give us a car.

Cons: We had a delayed flight and they refused to give us a car.

Pros: Straightforward. The price was good. The staff were nice and friendly.

Cons: Wasn’t too impressed with paying for extra insurance even though I had Full insurance. Why not offer this initially?

Pros: Rapidité et gentillesse . Rogerio a pris le temps de tout nous expliquer à notre retour suite à une égratignure sur la voiture. Il a été très compréhensif, gentil et à l'écoute.

Cons: Nous avons eu besoin de l'assistance téléphonique car la voiture a eu un problème. Le monsieur ne parlait pas français, ne voulait pas nous passer quelqu'un d'autre et ne faisait aucun effort de prononciation au téléphone. Il nous a finalement raccroché au nez

Pros: Great car and easy service.

Cons: Sixt did nothing wrong.

Pros: Very good agent at the airport

Pros: Car upgrades are easy , best possible options

Cons: Only creditcard payments ? in which age we are living in ? Why not direct payments or digital payments ?

Cons: The problem was the car had an incredible amount of damage on it, which in hindsight I should have declined. When reviewing the car on pick up we had quite a list of things to note. I didn't realize that one of the scratches was not on the extensive list and as such we were dinged it on our return.

Pros: Smooth

Cons: Nothing

Pros: Easy to get and return car. 5cm scratch policy.

Cons: Usual time processing in and out.

Pros: not quite clear place for indicating damage to the car on the diagram upon receipt.

Pros: Very thorough and helpful.

Cons: Pickup and dropoff took a bit longer than ideal.

Pros: Auto krasne, ale pozor! Budou vám nejdříve nabízet pojištění za 200 €, i když bohatě stačí základní pojištění za 50€, nebo od cestovky.

Pros: Estimated on discovercars price with full cover is not true.

Pros: nice new car

Cons: price could be even better

Pros: Very helpful staff.

Cons: GPS navigation in the car didn't function very well. Four days after returning the car and everything being ok we still didn't have the deposit back.

Pros: friendly attitude

Cons: time spent at pick-uo

Pros: Well organised and did not have to wait. The car worked well.

Cons: I was told I HAD to have full to empty and I only used half a tank of petrol so lost my money. When returning the car the person on the forecourt told me they should not have changed the agreement but I could do nothing as it was in the evening.

Pros: Friendly staff Clean car

Cons: - wrong sized car - Car was too small and uncomfortable for 7 of us and luggage which is why we booked a 9 seater

Pros: Nothing

Cons: Nothing

Pros: Location

Cons: Car engine to small. 0,9l for a CFMR/CFMR on mountainous territory is a joke.

Pros: The car. I got that car what I expected.

Cons: The price of the insurance. And the insurance conditions, a good insurance was too expensive. The optimal price version not included the stratch cover.