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Funchal Drive rent a Car at Madeira Funchal Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Did not like them at all. We booked a car with full insurance in South Africa through Discover cars and at Funchal Drive we were informed that Discover cars does not have insurance with them so we had to take out insurance of 370 Euros. NOT HAPPY AT ALL AND WILL NOT RECOMMEND THEM.
Cons: They deliver a smaller car than ordered, and charge you money (202,50 EUR) after you left with false accusations.
Pros: Friendly service
Cons: The fact I had to drop off at the airport as opposed to Funchal town
Pros: Friendly and spoke good English. Understood the discover car policy and weren’t pushy to buy extra cover - simply explained the process - very good!
Cons: Pick up point could be a little clearer but not a big problem. We phoned them when we arrived and they came and got us
Pros: Very slow to pick up at airport, took 2 hours from arrival to getting car.
Pros: pretty good service, car clean, reception desk lady very pleasant
Cons: a couple of issues - the main one being i had a disagreement over the condition of the clutch - which was operating at the very top of the pedal movement -
Pros: The price seemed very good.
Cons: I had a credit card in my own name but they refused to take it because it had the word "Business" on the card. The card was in my own name and was a Credit Card as defined by Discover Cars terms. I have used this card dozens of times for car rental around Europe with no issues. I was confused at first but I was then told that the only way to "fix" this is to purchase insurance from them. It was clearly a scam. I got a taxi instead because I do not want to give money to people like that.
Cons: Staff were rude
Pros: Fast service, they come and pick you up from the airport and drive you back when you drop off the car, good prices and assistance
Pros: Friendly staff, clean car, all as booked
Cons: It wasn't clear that there would be a shuttle to the pick-up location. It was also not clear where the pick-up would be.
Pros: Car was cleaned well. Location is quite close to the airport - when you can find it.
Cons: Please see above. A particularly horrid experience on return of vehicle.
Cons: Funchal Drive are basically a bunch of crooks looking to generate additional revenue from the rental. After having withstood the pressure to buy an upgrade or additional insurance at car pick-up, we were charged upon car return for cleaning the interior. This is after they scrutinised the car outside (nothing found) and inside (just as clean as we got it) until finally they found an excuse. Have not seen anything like it before.
Pros: Very competitive in pricing.
Cons: On returning the car, they claimed we had scratched it. Fortunately we took a photo beforehand to proof we didn’t. The check of the car by the agent when we collected the car was not thorough and quite rushed. This was disappointing.
Pros: efficient drop off
Cons: On arrival it was explained that we effectively had only third party insurance, and only after tense discussion did it become clear the baseline policy covered the car, but with a 950 excess. Insurance top nearly doubled cost of rental
Cons: The contract was not prepared when we arrived to pick up the car. The representatives tried to talk us (and everyone else who was there to pick up their cars) into getting additional insurances, car upgrades, etc. If you are a more compliant person you may fall victim to this. I got an overall impression that they get paid extra if they convince people to pay more than the original booking price. + the roof of the car we got was leaking next to the driver door.
Pros: Staff were ok
Cons: Car was poor, no power in it, crucial in a country comprised of steep hills. Gear selection difficult.
Pros: I am very upset at the moment because when I pick up the car the lady works behind the desk she told me if I bring my car back with more than Alf tank of diesel they can refund some money
Cons: So I drop the car on 18 / 10 / 2021 with nearly full tank of diesel and today I receive email from them saying they don’t refund any money okay thank you very much I don’t recommend this company to anyone .
Pros: ok for pickup
Cons: tried to make me pay for a dent in the door that i did not make. at reception they showed the car in the pitch dark. therefore i did not notice the dent in the door and i did not make a picture of the door. when bringing the car back it was broad daylight. a very unpleasant discussion followed under time pressure because we had a plane to catch
Pros: Good price of rental.
Cons: agent behavior
Pros: Não gostei nada
Cons: A experiência com esta rent a car foi péssima, na hora de pagar a caução para levantar o carro não aceitou nenhum dos meus três cartões de crédito, obrigando então a pagar um seguro de 280€ para poder levantar o carro, seguro esse que já tinha contratado com a discovercars.com
Pros: Terrible - they gave us a faulty car. Drove less than an hour to our villa and it broke down. They then tried to charge us an extra £350 even though we had paid full insurance costs. They also asked if we had insurance through discovery cars, as that way we could claim 'paint damage' to the amount of the mechanical damage which we declined as this is insurance fraud. This outfit are scammers and should not be trusted.
Pros: Funchal drive are a terrible company with rude, offensive staff & will try to rip you off. Avoid at all costs.
Cons: Funchal drive are a terrible company with rude, offensive staff & will try to rip you off. Avoid at all costs.
Pros: Not much impressed.
Cons: 1 - first car offered, illegal tyres. 2 - secund car not full tank but ok. 3 - insurance 28.00 euros a day full comprehensive. Robbed. I never paid mor then 15 euros day. 4 - car making noise on left well, reported to them on return. 5 - Rental cars fuel game, for about one mark, they didn't accept. I went to petrol station for more 10 euros. Ok , but still not happy he may want full tank....but I left like it was on pickup.
Cons: Funchal Drive Rent a Car is the worst car rental EVER had. The car was old (could not even go up on reasonable hills), it was dirty inside and had a lot of scratches on the outside. Moreover when we delivered the car, they charged us for one of those damages. Given that I did not have photos of that particular area of the car I could not dispute it, but honestly I felt really scammed. The staff was careless… they were not even there when we went to return the car (we had to wait 45 minutes!)
Pros: They are not positive to deal with. I would not recommend them
Cons: Bad customer service, made us feel very concerned about our lack of insurance that caused stress during the holiday
Pros: Staff polite and professional
Cons: The fact that they charged me for ckeaningvthe car 80 euros for the interior
Cons: Lack of professionalism
Pros: They speak English.
Cons: They did not specify anywhere that I had to go through the parking lot looking for a shuttle van. It was supposed to be meet and greet on floor 0 where the tourism desks are,wher all the othe rent a car agents were waiting . And on the dropoff that was supposed to be at 8 ,I was there just before 8 . But we had to wait almost 40 minutes for them to give us a ride back to the airport. That is a lot of time for when you plan a trip and book a rent a car and drop off from the airport !
Cons: Car was in poor condition. Low tread tires. Low and black oil. Two broken and inoperable windshield wipers. Poor brakes that bounced. Car all scratched. When dropping off car they were not present at the time that we said and was on contract, 8am. Service employee helped us, but he wasn't able to refund the preauthorized charge on the card. So we had to leave without it. On pick up at airport, unclear where to meet them, took them 30 minutes to arrive. While we waited on curb.
Pros: Friendly service. The aircon broke with our car not only was the car replaced they gave us an upgrade in vehicle aswell .Will definitely use funchal car hire again
Pros: The car was great, the representatives were really friendly and helped us out when we got a parking ticket, didn't feel like they were trying to get money out of us for the sake of it as most would, car was in great condition
Cons: Very slow service at the desk, also not clear how to find the desk at all
Pros: Good price, the car had AC & Bluetooth.
Cons: Instructions on where to go were unclear, when phoning them they kept saying '5 minutes and someone will come to collect'. It would have been better to explain it might be up to 30 mins so you are not stood at the side of the road panicking about if you're in the right place or not or if anyone is actually going to come. Giving a discount card for BP to fill up, clearly a kickback scheme as BP prices are 20% higher than everywhere else and the discount is minimal.
Cons: Brakes were not in good condition - juddering. This was clearly NOT a new development. Advertised as full to full tank of fuel. 75% full therefore impossible to gauge accurately how much to fill up so overfilled. GPS was a complete waste of money as not updated. Kept defaulting to locations in mainland Portugal. Also NO instructions so took googling to work out how to translate to English. Completely overpriced.
Cons: Unprofessional, putting me to pay a €910 deposit within one transaction using a only a credit card. Canceled in the end my booking and promised me a refund, and never heard of it. Avoid them.
Cons: As above plus: After arrival we called them, they promised to come after 15min. But they did not. They arrived after one hour.
Pros: Friendly staff , good cars
Cons: Long process to pick up car!
Cons: No voucher está escrito que o ponto de encontro é o Meet & greet, e tal não é verdadeiro. Tive que telefonar para combinar um encontro. O carro não correspondia, e no penúltimo dia acendeu-se a luz que informava que as pastilhas dos travões não estavam em condições. No levantamento fui informada que era obrigada a ter um cartão de crédito para a caução, quando no voucher diziam que aceitavam várias formas de pagamento. Obrigaram-me a fazer um seguro. Parece-me que o fazem de propósito. Não rec
Pros: Overall, the service was good.
Cons: Instead of meet&greet had to wait the agent for ~1h to pick up us from AirPort to local car agency.
Pros: Clearly nothing
Cons: It was a tragedy and ruined all the holidays from day one.
Pros: Nothing arrogant, rude, unhelpful staff
Cons: Again limit to comment so won’t bother, just to say travelled all round the world and hired cars. I have never been treated so rudely by anyone or a company during these travels as I was by Funchal rental.
Pros: They came and pick up the car at my hotel, I paid extra but was a good service
Cons: They have no desk at the airport, I had to call them to be picked up, they arrived late and took us to another location for the procedure. They gave me the car without gas, tank was empty and I had to refill immediately and lose some more time.
Pros: In the end it all worked out but not without some issues
Cons: Location is very awkward to get in to. The first car I hired had a fault with engine after driving for 15 mins, then waited for 2hrs for them to come help me on the side of the road but no one turned up. So I drove the car back myself but had to drive very slowly. To be fair, I was then given a free upgrade but was
Cons: The prices are very expensive 1 week included insurance at €900 for a Seat Ibiza The car was ok but in place like Madeira and all the hill it was not that easy For me not worth €900
Pros: Very little.
Cons: No one at the airport to pick us up, no one answering the phone when we called many times. It made the start of our holiday very difficult.
Pros: They provided a car.
Cons: Kept my €950 deposit.
Cons: We where forced to paid 400 euro more for a extra inssurance with funchal drive when we already paid a full inssurance at discover car... instead of a price around 400 we paid 800 euro to rent a car for 9 days. This is Huge SCAM, I will never be client with Discover car or Funchal Drive rent a car ! I will assure that all of my network knows about this ! Plus there was no service to drop us back to the airport !
Pros: The service, the delivery, the price !!!
Cons: To be honest ? Nothing
Pros: Among all the prices available one of the cheapest, and had full insurance with very reasonable amount per day without any credit in advance.
Cons: We arrive late, we had not much light to see the car 100%, they had a new office under construction and was not toattly prepared. Also it was a 4 year car scratched in almost all corners, so I was a bit afraid of any implication for the drop off. Some waring lights that shouldn't exist, but overall the drop off was very smooth and went everything ok. Still waiting on the invoice though.
Pros: Terrible. If I could score negative numbers, I would. I will never use this service ever again and will not recommend it to anyone.
Cons: Rude people, late to pick us up, when I rang to ask where they were they acted as if they had no idea who we were! Tried to scam us out of more money when dropping the car off then refused to take us back to the airport in the shuttle bus leaving us to walk and try and find a taxi 90 minutes before our flight. Absolutely appalling service.
Pros: quick booking, good price
Cons: Nobody came to the airport to pick me up. After a couple of phone calls finally someone came. I was really distress as all other passengers left the airport by then
Pros: Was upgraded and the car was perfect for the island (Peugeot 208)
Cons: Instructions for how and where to pick up the car were not clear and then there was a wait at the airport before the car arrived. In fairness our flight was 10 hours delayed, but we did advise the agent of this at the moment that we took off, so we knew our landing time.
Pros: very supportive
Pros: the agent
Cons: we got worse car than we ordered
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