Funchal Drive rent a Car at Madeira Funchal Airport

Pros: Small companie whith closed mind

Cons: The stuff could use a bit of training how to treat customers. The person who I was assigned to was very unfriendly, making it obvious I bother his precious time. Unfortunately when I was returning the car, the same person was there. Hardly saying hello, just grabbing the keys from me and letting me wait there for a while, without even telling me that he inspected the car and everything was ok. I would not recommend this company.

Pros: The rental was horribel. When we brought back the car an aggressive stocky man with black hair and beard refused taking back the car. He literally said " I want to make you problems". We were told later by another agent of Funchal drive that he has mental problems and that on bad days he is like that!!! We had to involve police to get the car back to the company, all of this happened two hours before our flight. It was a horrible stress situation. A crazy Ccompany!

Cons: See above, this company should be taken off the list of discovercars.

Pros: The staff were friendly and helpful.

Cons: We were initially given a car with defective brakes. I informed your company via what’s app and was told to take it for inspection to your Funchal office. I was then informed the brakes were of low quality but there was enough pad left. It turned out that the pad was so badly worn that when I braked you could hear metal on metal. I have a recording to prove this. We retuned the car for a replacement. Another customer returned their car at that time so we swapped. This car’s boot did not work!

Pros: Good car, good condition, rapid service, helpful staff.

Cons: The time to be picked up at the airport by the minibus.

Pros: The car was good, clean, when we arrived to the office we got car fast, the same when we gave it back. Everything was clearly explained.

Cons: We waited more than an hour at the airport and nobody was coming to pick us up. We had to call a few times to the office and remind that we have a reservation and we wait at the airport.

Pros: Nice and easy with no issues. Good service from Emanural

Cons: Promised that we could come earlier (before 8 a.m.) to return the car (due to the departure) but nobody there. So we had to wait till 8 a.m.

Pros: Restituzione con buona professionalità.

Cons: Accettazione poco professionale e poco disponile

Pros: The service was very good and nice, because they communicated very nicely and fast

Cons: The cars power was not that high, thus sometimes in the mountains driving was a little more difficult

Pros: Refund to credit card was quick.

Cons: The representative at the desk was pushing for us to take out additional insurance cover for €150 he was scaring us about the narrow streets & how much a repair would cost to the car.

Pros: Overal smooth with pleasant service

Cons: N.A.

Pros: 1. Commitment 2. Time of handing over the car 3. General instructions for use 4. Specificity

Cons: Before picking up the car, the rental owner asked to look at the car and take photos of any defects, dents and scratches. We took detailed photos of each fault. When picking up the car, the owner of the rental company showed us two scratches, suggesting that we had scratched them. If it weren't for our photos, we would have lost our secured deposit. Did he do it on purpose and does it with everyone, counting on the car's user not having photos to prove they were taken earlier?

Pros: Cancelled our car without notice before we arrived. Not at all helpful in getting a new vehicle. Do not book with them.

Cons: Not helpful in getting new vehicle after cancelling our vehicle without any notice.

Pros: The tyres ahead was aged and used.

Cons: I hed a problemi with a tyre ahead, After that they change the tyres, the operation was include in full ensurance i payed when i arrived (265€).

Cons: No clear information at the booking on the fact the renter is not accepting debit cards. We had to pay at the very lat minute twice the price expected WITH A DEBIT CARD to ensure any damage reimbursement then. At the end, of course, we had no issue or either damage with the car but just spent twice the price expected. The waiting at the airport was also one of the longest compared to other renters and only one person available to pick up the car, we had to wait at least for 30 mins

Pros: Nothing

Cons: Took forever to pick up at airport, the 20 min timeline was not true. The car was not running correctly. I forgot my wallet in the car and when I got it back funchal rental company took all the cash out of it.

Pros: Had to pay almost double the cost quoted when booking !!!!

Pros: Collection from the airport, ease of airport drop off.

Cons: High pressure sales to buy insurance.

Cons: When picking up the car, you have to call. Unlike described online, there is no „every 20min shuttle“. When I picked up the car, i had no chance to see the damage protocol before signing the contract. When i git the car, they tried to pressure me not to take fotos („the car behind you has to leave“). Upon returning the car, they tried to blame me for a scratch that was already there before. Luckily i had the fotos. Overall bad experience.

Pros: Was an OK rent a car

Cons: Its a scam for you to buy the insurance and more than double the fare I gave 2 valid credit cards to pay for the deposit and weren't accepted. Nevertheless, one of them was accepted to pay for the insurance. I am sure that no one can leave the hr with a the car without paying an insurance

Cons: Long wait for the shuttle at the airport, long wait to sign the contract, fuel level not full to full which did not facilitate the final refueling... the car externally good but with clutch not in good condition especially on roads with very steep climbs

Pros: free transport to the airport

Cons: they talked us into an expensive insurance that we didn't need because we already had comprehensive insurance on discover cars, which I think they should have known about

Cons: It’s funny they didn’t have a problem taking money out my account with a card they don’t accept, but you can’t rent the car unless you take the “the golden edition” which was very expensive for a small Fiat Panda. The guy who wanted to rent the overpriced Panda to me smelled a lot of beer and make an uncomfortable joke about my taxi driver was my boyfriend.

Pros: Helpful, friendly, sent all documentation by email.

Cons: Slightly worrying to be warned of a filter light which would be on, but otherwise no issues at all.

Pros: Perfect service and really easy collection/drop off,all in a pleasant experience

Cons: It would be nice to have some sign at the airport where to wait for pick up. If you do not speak portugues, it is hard to get this information from people around.

Pros: Great car in great condition. Really easy and convenient to drop off car

Cons: More costly than immediately evident. Took a while to be collected and taken to the hire car base from the airport.

Pros: Their courtesy bus was there waiting to take us to their car collection point two mins away . Very friendly service.

Cons: Nothing.

Pros: The man at reception was incredibly aggressive and threatening. He tried to make me take out their insurance for an extra €26.50 a day, even though I had full cover with discovery cars. He explained that I would be charged the full deposit amount for the tiniest scratch on the car. His threats made me worry for the entire rest of my trip about anything happening to the car and prevented me from using it as much as I would have liked to.

Cons: They didn't end up taking my deposit, despite their previous threats!

Cons: Not helpful Had to wait over an hour at airport No one to meet us Eventually got through to hire company to get them to pick us up No apologies

Pros: Not much to like about Funchal drive rent a car I will NEVER ren from that company again

Cons: Car we were given had less then 1/4 tank when we got the the hotel it stole, we went to check in and front desk lady asked as about our trip getting in so we told her about our flight and on top of that our car just stole right of the front of the lobby, I tried to start twice. She called rental and they showed up and said that everything is ok with the car and I have enough gas to go to gas station in the morning. And that cost me another 80 EUR .

Cons: What can you say about a business that is clearly fraudulent

Pros: Option to different place to drop off. Quick and efficient help by changing the defective car.

Cons: Didn't mentioned a former problem of the car might appear as a check engine warning. Extrem fuel consumption, weak motor performance, not suitable for uphill roads. Have to wait for the staff at drop off, office was closed even during opening time.

Pros: Luis is the best!! Very reasonable rates.

Cons: It was a little bit of a wait for pick up and the process of check in took quite a while. However I feel as though any car rental there would take their time due to the roads you will be driving on.

Pros: Easy return of the car.

Cons: Waited long time for pickup. Expensive insurance.

Pros: Funchal Drive Rent A Car forced us to upgrade the size of the car as we had two bags… not one as shown in the picture on the website! It says it’s in discovercars terms and conditions … I cannot find!

Pros: Good car for the hills

Pros: Time spent dropping off the car and cleanliness.

Cons: The extra insurance we had to pay (very unclear rulles and explanation)

Pros: Very attentive while delivering the service

Cons: Not replied to my email

Pros: We finally did not rent this car as avent was very rude and due to lake a clear credit card indication motionned in description we did not have credit card ( debit card not accepted should be clearly mentioned) they force us to take insurances witch is the same price of car rental. The are scammers

Pros: NOTHING

Cons: Very late pick up in airport. strongly not polite people on phone and office. Reservation was cancelled because they dod not accept my credit card (not in a friend way). They refuse even to take me back to airport because not their client anymore.. Frankly speaking never faced so no professional and rude behavior.....

Pros: nearly nothing

Cons: Car had maintenance signs on(general + seat belt/airbag related) , and no-one cared to get us a normal car. Super underpowered car for such a location.

Cons: Was not original Fiat 500

Pros: Process was easy

Cons: A little pressure to upgrade car but not.over the top

Pros: Nice and friendly people

Cons: We had to wait far too long at the airport. But when they finally came to pick us up, everything was okay.

Pros: Staff were great and service very good.

Cons: Aircon not working

Pros: Nice people, not arguing if I don't buy their extra insurance

Cons: Logo of the company was missing at the airport waiting area, where pickups from other companies were done, but the driver came in 15 minutes

Pros: Friendly staff, free upgrade of car

Cons: Had to wait a while to be picked up from airport

Pros: Overall good service

Cons: We waited more than 40 min for the shuttle

Pros: Very helpful staff, high efficiency

Pros: It was fast, easy and friendly. Yes, the offered some extra services, but didn't push at all.

Pros: The guy came and picked us up when we called.

Cons: The staff were uncommunicative and unfriendly.

Pros: Easy, friendly.

Cons: Instructions re airport shuttle location could have been clearer.

Pros: car was fine.

Cons: pick- up arrangements we're not clear. We were expecting a pick-up van every 20 minutes, but after 40 minutes rang up the hire firm. Van came within15 mins. Their story was that as we were not there at the exact pick-up time of 10am, they left without us! Instructions need to be clearer Also car was only half full of petrol not full, as expected. It makes it difficult to judge returning car with same amount of petrol.

Pros: Over het algemeen goed geregeld

Cons: Omdat mijn pincode niet werkte van mijn creditcard werd ik geconfronteerd met een extra bedrag van 318 euro!!! Ik had geen keus maar ik vond dat het ook op een andere manier geregeld kon worden. Ik voelde me genaaid aan het begin van de vakantie en dat is geen fijn gevoel

Pros: Nice car, easy drop-off

Cons: Since we did not have a credit card (only a debit card), the car rental agent made us buy their expensive insurance. Even though the fault was on our side, this was an unpleasant start of our trip.

Pros: Funchal drive provides good communication about pickup, return and insurance policy. We were happy we did not have to break the bank for a solid car rental experience.

Cons: The citroen c3 with only 83 horsepower is a little underpowered for some of the steep hills of madeira and on the highways, however it was manageable.

Pros: Car was clean and quite new, price was good, they dropped us off at the airport incredibly fast after the drop off which was really apreciated.

Cons: While clean and new, car was not in perfect condiotion. Engine warning light was on the whole trip and car tire pressure warning kept coming on.

Pros: everything went fast, without any problems

Cons: During pick up we were offered additional insurance for the price of 159 euro and then no deposit was taken. We got full coverage option by Discover Cars (but with limit 3000 euro). Fortunately we didn't have any accident, so there was no problem with the deposit, but I'm not sure, how would it go if anything happened during the rental. There was no clear information about the additional insurance during booking.

Cons: 2x more expensive

Cons: When we were picking up the car, the rep. didn't want to give us the vechicle referring that my bankcard was a "debit" card and not "credit" card. The rep. offered us a daily insurance 26 Euro/day instead of the deposit. But it was too much for us. We had already paid for a full cov. So we were standing there desperately and thinking what we could do. Finally the rep. offered us a discounted daily insurance 18 Euro/day what we accepted and we got the car. We feel that we were deceived a bit.

Cons: The car smelled like child pee, it took several days to air out that smell.

Pros: It was fine.

Cons: when we arrived the driver on the reservation didn’t have a credit card able to make 1,100€ deposit. I tried to add my partner to use her credit card, because I made the booking with Discover Cars, they said they couldn’t add a driver. they said if we made a new reservation with the same car at the moment they would charge twice the price, this is price gauging, or we pay the total price (132€) again for the highest insurance level. they doubled our cost on the spot.

Pros: Prontidão no Aeroporto

Cons: Ter de fazer um seguro extra no segundo contrato

Pros: Friendly, flexible, free upgrade, easy to understand provisions

Cons: nothing

Pros: Rapidez e facilidade no levantamento do carro

Cons: O facto de só aceitarem cartões de crédito, certamente tem contratos com seguradoras e ganham boas comissões para obrigarem o cliente a fazer seguros caríssimos que alteram totalmente o preço que era suposto pagar por um carro daquela gama.

Pros: Easy and great staff

Pros: Gentillesse, rapidité, adaptabilité, service navette pour l'aéroport.

Pros: Nagyon taktikusak! Olvassátok el a Vouchert! Csak Creditkártyát fogadnak el, ha Debittel mész extra biztosítás és +150 Eur /hét Legközelebb mást választok!

Pros: I got the upgrade

Pros: it was pretty straight forward , even cheapest fiat 500 was equipped with android auto phone mirroring

Cons: we had to wait more than 45 minutes for shuttle, despite it shut operate every 20 minutes, scratchy sounds came out of breaks, for steep rouds more powerful engine is suitable

Cons: The guy who give us the car wants to cause fear to pay more for the insurrance (what the company covers) and want to force the bigger car of course for more money…..

Pros: Really good car. Clean powerful for our Madère trip

Cons: They left us for over 2 hours when the shuttle was promised every 20mins. Forcing us to book with an alternative provider at the airport

Cons: The airport pick up was late.. i had to call them several times and after about 35 minutes they came and told me that i did not see the van.. which was an absolute lousy excuse. Once at the desk i had to wait in the q for my turn. Once the documents were done.. we had to wait another 20 minutes because the car was not ready.. so we managed to actally take the car around 15.10 instead of 14.00. The car had a really bad smell uf urine and i had to buy car freshner to change the smell inside..

Pros: The car was quite new, without damages and very clean

Cons: The car company does not have an office at the airport and you need to wait for a shuttle service to get there.

Pros: Decent price

Cons: Pushy sales pitch for additional insurance

Pros: Quibble-free collection and drop-off Friendly agents, close to airport

Cons: Original car wasn't suitable for 5 people, even though we filtered for 5 on the discovercars.com search

Pros: First car not good. 2nd car great. Both same cost.

Pros: They pick us up quickly from the airport to their facilities.

Cons: In general, they are scammers and dishonest businessmen and I would not recommend anyone to do business with them

Pros: Bezproblémové, rychlé vyřízení všeho.

Cons: Raději bych využil přistavení vozu k hotelu, to Drive rent a Car nenabízel.

Pros: Personal service

Cons: No courtesy bus until I rang to ask for collection

Pros: We got bigger car than we ordered.

Cons: No office at airport and long waiting time to pick up - close to one hour. Inpolite, almost hostile service worker at pick up. About two hours after returning of the car, we received an inpolite phone call accusing us for not returning the car. Don't you have control over where you cars are?

Pros: nothing!!!

Cons: they dont accept debkt cards, just creditkarts. BUT of you do an insurance with them, then they accept debit cards! its a big scam, read the online reviews on google about that company and think about if its good for your company to work with them in the future. i told them i did an insurance at the online booking, they still hardly tried to sell me their insurance. additional to that the 2 stuff people there were rude and didnt act as they would care about anything. never again!!

Cons: Car clutch to be changed, tires as well. Safety last I would say.

Cons: They were not flexibel

Pros: Nothing

Cons: - Hidden costs upon arrival - Car in terrible condition - Return not possible where indicated

Cons: I have to pay an additional 300 euros for damage to the car where there was no new damage. Because I delivered the car at night to catch my flight, they can really say anything they want. When I called the agency (Funchal drive a car), they told me they would check it out and call me back. I called twice, they did not call back or answer my e-mail. I feel like i was scammed totally, 300 euros is not a joke and was the price of my whole trip!

Cons: Waited far too long at the airport for shuttle. Called after 30 minutes, told it would be 5 or 10 more minutes, but it was another 20. Free -for-all for the minibus and to be served by agent at collection. Should be a first come, first served policy. Car was shabby, with lots of scratches and dents, higher mileage than I would expect for a hire car and needed some TLC. Hard sell to upgrade car and insurance. If cars cannot cooe with Madeira's roads, they shouldn't be available for hire.

Cons: Full cover insurance made during the booking process is not accepted BUX Funchal drive rent a car! I was told that of the car damaged the repair cost will be paid from my deposit and the I should contact you for reimbursement!

Pros: Renault Clio was a great hire car, it included a satnav, even had a reversing camera and parking sensors.

Cons: Felt a bit uneasy when told to take photos of the car before leaving the pickup point. It had been raining so you could not see any marks on the paint work. I took proper photos the next day. When I dropped the car off there was no problem.

Pros: Airport pick up and return. Friendly service aganets

Cons: A little mis-communication regarding using a visa credit card instead of a visa debit for car rental. Otherwise everything went smooth and staff were friendly and efficient.

Pros: Friendly staff, very help, car was upgraded at no extra charge.

Pros: People were super kind, polite, and efficient.

Cons: The motor of the car was too weak for the roads of Madeira. The car rental charged an insurance that I had already payed in your discover cars website and said it was not the same insurance...

Pros: Price and nice cars

Cons: Very high deposit

Pros: Nothing!

Cons: First of all, they made us take a car that was not even cleaned saying this is the only car they have that will take us uphill. A total lie. This car was useless going up the hill, almost exploding because we had to drive in second gear most of the time. The person working there was extremely rude and sexist. He wanted us to write a review of the agency in front of him which we of course refused. He then proceeded with sexist comments and when we returned the car he said women can't drive.

Pros: Very bad service, rude manager. Never book car by Funchal Drive rent a Car

Cons: I booked car, but really I need would went to another company. Because service was very bad

Pros: Close to airport.

Cons: Communication for car collection. It is EASIER to go direct to office and not wait for airport transport vehicle.

Pros: Nothing

Cons: The rental agent cons you into buying their insurance and makes you feel threatened about the driving conditions and being able to drive in Madeira due to the hills etc. The staff isn't very pleasant and their customer service lacks. The car we rented had over 300 000km on it and damage to the car which didn't make us feel secure about the maintenance of the car either. This company over charges on insurance and uses scare tactics to buy its overpriced insurance.

Pros: Online reservation was good

Pros: Very good, nice employees, good communication on the transfer service and easy drop off with no complications.

Cons: Nothing

Pros: Все быстро, удобно. Машина та, которую обсуждали. Не новая, но за эти деньги отлично!! Рекомендовал бы этот сервис друзьям.

Cons: Не отвечали на сообщения в WhatsApp. Сидения автомобиля нуждаются в чистке; руль в перешиве кожи.

Pros: Fast service

Cons: I had no water for the wipers! 😅

Pros: Nothing

Cons: Lack of politeness

Pros: At arrival I was picked up quickly and driven to the rental company. Dropping off the car was quick and easy too.

Cons: Car quite old. No air conditioning in the car.

Cons: -very bad technical conditions of the cars, first car with no brake pads, rotors gone, very unsafe. condition of second car what i got was close to first car. -canadian credit card did not work, I had to pay full coverage 26€ per day - 260€ in total. definitely worst rental car company ever!

Pros: Nothing

Cons: - Rude customer service (he was not happy that I didn’t want to take out their own insurance) - it smelt terrible and had not been cleaned - it was extremely old - it felt like it had not been serviced - I don’t understand why they can charge for damages when they do not then fix up the car - I took the car back to change it as I did not feel safe - this car 1000% should not be rented out - I paid more for this old car, I took out another rental with enterprise and it was way better

Cons: Agent strongly recommended their insurance in prize over 200 Euro per week. He was talking that your full insurance is not working and they didn't get me a back deposit if something happened. Then it was stressful to drive a rented car if you now then should look the same at the end. They have a strange system in fuel. It wasn't full to full, but 3/8 to 3/8.

Cons: Employee very rude, impolite.

Pros: We liked the pick up service from the airport and the very clear instructions about the car, but also driving in Madeira in general. The person that helped us gave great tips, about parking in Madeira and how to tackle the steep hills.

Cons: Car condition – older almost 50k C1 instead of promised Fiat 500.

Pros: The car was ok. The shuttle back to the airport was faster than the previous one

Cons: Late shuttle from the airport. Employees not friendly Predatory sale of their insurance arguing that the one I bought from the website wasn't good which I reluctantly paid even more that the car rental price. Downgrade attempt. Made me wait a long time to clean and wash my car The full tank was almost empty. Could have explained a few local parking rules that differ from the mainland and that got me a ticket

Pros: Low price, low price for children desk.

Cons: At the begging we get A4 paper with damages in the car. We checked that car has more damages than in paper but no body care about that, “please make a photo”. Why we should make photo? Why no person from rental and notice everything? When we return guy from service trying to charge me by two damages no noticed in the document. Luckily I recorded the whole car before renting it. Otherwise they would probably have found a stupid tourist and charged me several hundred euros for no my damage.

Pros: Quickness to provide a substitution car.

Cons: The cars were in bad condition, specially the clutchs. One of the cars broke and the substitute car made a lot of noises and you can feel that the clutchs were not perfect. I made the reservation by your company and when arrived at Funchal Drive Office, i presented the credit card of joint bank account with my wife. Since the card had my wife´s name it was refused by your policy about that, that make no sense in this particular case. They made me pay 26.50€ per day, in a total of 132,5€.

Pros: Good value and staff (especially the lady in the office) were friendly and helpful and explained everything

Cons: Inside of car was not that clean.

Pros: At least the car was clean and they completed all the paperwork quickly.

Cons: Horrible car for the money that we payed. Confusion with the pickup and drop off process. We did receive any invoices afterwards.

Pros: shuttle to the airport was efficient

Cons: Hard sell pressure to buy local insurance.I think I was scammed.

Pros: Efficient and quick handover.

Cons: Waited about 30 mins for the shuttle minibus (supposed to be every 20 mins), called and was told it would be 10-15 mins. I suspect this is the normal practice, so why not have renters call for collection? Alternatively, many of the off airport car hire companies are on the same road/in the same, so they could run a regular shuttle service between them instead of each running their own. Fuel policy also stated as full-to-full, but this was not the case.

Cons: They forced us to buy their insurance as well.

Cons: 1. All rental documents are in the local language, i.e. Portuguese. 2. Was not provided shuttle service back to airport. 3.The car had worn out brakes.

Pros: Those guys are working hard but unfortunately, they could not provide the vehicle I ordered for the very simple reason: They do not have a Citroen Aircross that I ordered from DiscoverCars.com.

Cons: The time I spent picking up/dropping off the car.

Pros: Friendly and punctual.

Cons: Car had an odd damp small inside when we picked it up and it could have done with a 5 min clean.

Pros: Very good quality of care and Service top ⤴️ start ✨

Cons: Customer service, and very clean Car 🚘

Pros: Louis was very friendly and charming

Cons: Did not like the fact no pre inspection form was provided for proof of vehicle condition.

Cons: Shenanigans with rental (FunchalDrive agent stated that my booking via DiscoverCars was cancelled, then offered me another car). Left with no choice, I took the offered car but found it barely drivable and with gas tank only 3/4 full. When I contacted DiscoverCars later on I found out that my booking was not cancelled, but since I already had a car, DiscoverCars was not willing to do anything to amend the situation.

Pros: Upgraded car.

Cons: I specifically went for full-to-full fuel policy but the car was just over half-full on acceptance with no choice but to accept - there is a petrol station 100 meters away! This cost me extra money to make sure it was at least as full as when I accepted it. NOT ACCEPTABLE.

Cons: The 45 minute wait to be picked up. The inroad worthy car offered when my chosen car was not available. I chose to take a smaller car than I had paid for because it looked the most reliable

Pros: The car was clean.

Cons: We got there right when they opened to drop off the car in order to make our flight on time. The gate was closed and no one picked up the phone when we called. There were 4 of us customers waiting for 20 minutes before a car arrived with 4 employees from the rental car company…ALL of the employees were 20 minutes late. Not a single one of them apologized for such a royal fuck up. It was a miracle we made our flight.

Pros: Once

Cons: Discovery car canceleld my original booking and rebooked it 4 mins apart, without notifiyig me. Both comfirmation had the same reservation number which caused some issues when picked up the car as I only printed out one of the reservations, which turned out to be the cancelled one. After a few call I found out what happened and sorted out the rent quickly.

Pros: Fast and reliable rental service.

Cons: They didnt have all of the damages in the damages list and tried to questionize whether we did the damage but thank god we took photos.

Pros: Amazing service, they pick you at the airport and also leave you there on your last day. It’s very close to the airport also. I was attended by Luis; who was very kind and offered a fun trip back to the airport.

Cons: Maybe better indications on the meeting point; there was no sign of the company in the area where they pick you; despite they send an email confirming where it will be.

Pros: I did not have a good time with the car company.

Cons: The service was very terrible. The staff were rude at times. They told me I would get my deposit back when I got the car and then afterwards returning the car with no scratches or any other problems they told me they would not give my deposit back. They all had very back communication and i have learnt my lesson so won’t be coming back to hire from them.

Cons: The agent was not flexible at all. They could be protected by charging deposit to my debit card but they didn't want to do it just because it is not "named" credit card.

Pros: Nothing

Cons: Horrendous experience

Pros: Have to be very persistent to get the same car as booked. The car had poor brakes (metal on metal), a leaking tire and several warning lights on the dashboard were lit.

Cons: They sprayed the car wet at the pre check, masking scratches.

Pros: We visited 3 times. We will be lodging a complaint about the conduct of the first visit. During the 2nd visit, when the car was replaced, and the 3rd, to end the hire, staff were excellent.

Cons: On the first visit, at about 22:00, our order for a Kia Picanto was refused. The rep was determined to extract an extra 200 Euros out of us, and though we protested, we decided that we had little option at that time of night, on our first visit to the island and with no local knowledge. The behaviour of Luis Pais was a disgrace both to your company and the Madeira tourist industry, and he deserves to be dismissed.

Cons: I was overcharged by 2x (forced to buy local insurance) and did not receive the car I originally booked.

Pros: Big enough shuttle for all our luggage.

Cons: n/a

Pros: Price

Cons: Drop off location lot was full at 7:30 am. We were not told what to do if that happened. Thankfully an airport official told us to use a different lot and then I had to email and call to let them know. This was stressful for me as I don't know how often this happens and I was trying to catch a flight.

Pros: Shuttle collection - just 10 min wait. On return, very efficient lady booked us in and drove us to the terminal in the car we returned

Cons: Car not as expected. Unapologetic staff at collection, clearly just wanting to close up

Pros: Nice people and good quality service.

Cons: The car was a 6y old punto with over 80k km. You could see that it had it's best time already in the past. However the car was in working order and performed well on all the demanding roads in Madeira

Cons: Additional expensive insurance was requested by provider, gold Mastercard was not accepted for deposit (as it was "debit", not a "credit" card), but was accepted for payment of insurance and rental fee. Limit or money for the deposite was not any issue from my side, but provider did not want to accept the deposit. As the provider obvoiusly wanted to sell own expensive insurance for 27 EUR/Day. Definitely not a fair practice. I will never use again.

Pros: simpaty

Cons: simpaty

Pros: Very profissional and simpatic desk person.D. Raquel did a great worck.

Pros: It took half an hour to peek us AT the AirPort.

Cons: They ask for a secure for car per day that was too expensive and I’ve lost my previous secure payment and reservation.

Pros: The renters were friendly

Cons: See above and …. Car was good, steep hills were no problem, nice car to drive. But we payed too much and feel ripped off.

Pros: good value, honest car rental, car was decent

Cons: could be easier to find, as had to call them when i reached when i went to drop the car off at 8am, no one was there initially until I rang again

Pros: Reasonable good customer service.

Cons: On discovercars.com conditions is mentioned that you can refuse additional insurance, but experienced staff of "Funchal Drive rent a Car" pointed that we can pay only with a credit card, not with the debit card. So, we basically been forced to take additional insurance from them. The glory moments came when we received the car. We received a coffin on the wheels instead of a decent car. The gear box was killed, the engine was raging. This particular car exhausted its potential long time ago.

Pros: Reasonable good customer service.

Cons: On discovercars.com conditions is mentioned that you can refuse additional insurance, but experienced staff of "Funchal Drive rent a Car" pointed that we can pay only with a credit card, not with the debit card. So, we basically been forced to take additional insurance from them. The glory moments came when we received the car. We received a coffin on the wheels instead of a decent car. The gear box was killed, the engine was raging. This particular car exhausted its potential long time ago.

Pros: Louis was nice. Our flight was a bit late he tried to call our hotel for us.

Cons: The mini bus transport did not arrive as outlined in our voucher. We waited at the pick up point and eventually rang the office. Louis collected us, he said the bus isn’t used and he didn’t have our flight number or contact number so better communication would help. The car was a Fiat Punto with over 85k on the clock and a lot of damage to the right side. It was an old car and should have been repaired or retired long ago.

Pros: The wait for the shuttle from the airport was long. We had to call them to come pick us, they told us they were here in 15 minutes but we waited for 45 minutes dispite their office being 5 ninutes from the airport.

Pros: Everything was very professional and quick.

Cons: The car was slow while going uphill.

Pros: Friendly staff and good car

Cons: No shuttle provided, a car ride was offered just to the driver having to come back to the airport to pick the rest of the family

Pros: Fuchal Drive were great. The local car firm was a bit basic.

Cons: Ditto. The local firm found "damage" that I was accused of.

Pros: Car return was smooth, friendly and straight forward.

Cons: efficiency at picking-up was unaceptable. People had to give a signature on a piece of paper (general conditions) which was not readable. Car was not ready. People where not picked-up at airport. People were unfriendly

Pros: Agent did his best to be helpful

Cons: Bald tires in a situation where driving on very steep roads.

Pros: They were very serviceoriented, but the walk-through of damage before handout was a bit fast, and we found several faults/scratches right afterwards. Didnt have any issues with check out though, which was super quick and smooth. And they shuttled us back to the airport

Pros: Everything was done at the time we agree.

Pros: Friendly check in and options explained clearly

Cons: Got a parking ticket, couldn't read Portuguese so took the ticket to car rental and they made us pay even more so that they could go pay it at the appropriate place which was a bit atrocious given all the extra cover we took out which was eventually unnecessary and the guy driving the shuttle does not have a tourist personality at all and made us feel a bit unwelcome. I think the service is a bit misleading when booking in thinking that you had all the insurance but then not

Pros: Staff were friendly and efficient when I dropped the car back. Vehicle was in good condition

Cons: Their website states that there is a shuttle service from Madeira airport arrivals. We waited for over an hour and when I called the office, the receptionist implied it was my fault as my flight came in late. Lol

Cons: Prices are too expensive for the product.

Pros: price, staff and service

Pros: I cannot fault the service of Funchal Drive rent a Car, they were brilliant! We arrived at the airport and within 15 minutes a mini bus arrived to take us to their office and pick up the car We completed the paper work and picked up the car within 20 minutes. We dropped the car back and their mini bus service took us to the airport for our return flight to the UK Will definitely be using again on our next visit to Madeira

Cons: There is nothing we didn’t like about the service

Pros: It was a very nice encounter.

Cons: As expected we were asked if we wanted an insurance upgrade or a car upgrade. But we turned it down. It was nice that they did not push us to decide otherwise.

Pros: Price and service

Cons: Had to wait a bit too long for the pick up at the airport.

Cons: Did not like them at all. We booked a car with full insurance in South Africa through Discover cars and at Funchal Drive we were informed that Discover cars does not have insurance with them so we had to take out insurance of 370 Euros. NOT HAPPY AT ALL AND WILL NOT RECOMMEND THEM.

Pros: Nothing.

Cons: They deliver a smaller car than ordered, and charge you money (202,50 EUR) after you left with false accusations.

Pros: Friendly service

Cons: The fact I had to drop off at the airport as opposed to Funchal town

Pros: Friendly and spoke good English. Understood the discover car policy and weren’t pushy to buy extra cover - simply explained the process - very good!

Cons: Pick up point could be a little clearer but not a big problem. We phoned them when we arrived and they came and got us

Pros: Very slow to pick up at airport, took 2 hours from arrival to getting car.

Pros: pretty good service, car clean, reception desk lady very pleasant

Cons: a couple of issues - the main one being i had a disagreement over the condition of the clutch - which was operating at the very top of the pedal movement -

Pros: The price seemed very good.

Cons: I had a credit card in my own name but they refused to take it because it had the word "Business" on the card. The card was in my own name and was a Credit Card as defined by Discover Cars terms. I have used this card dozens of times for car rental around Europe with no issues. I was confused at first but I was then told that the only way to "fix" this is to purchase insurance from them. It was clearly a scam. I got a taxi instead because I do not want to give money to people like that.

Pros: Nothing

Cons: Staff were rude

Pros: Fast service, they come and pick you up from the airport and drive you back when you drop off the car, good prices and assistance

Pros: Friendly staff, clean car, all as booked

Cons: It wasn't clear that there would be a shuttle to the pick-up location. It was also not clear where the pick-up would be.

Pros: Car was cleaned well. Location is quite close to the airport - when you can find it.

Cons: Please see above. A particularly horrid experience on return of vehicle.

Cons: Funchal Drive are basically a bunch of crooks looking to generate additional revenue from the rental. After having withstood the pressure to buy an upgrade or additional insurance at car pick-up, we were charged upon car return for cleaning the interior. This is after they scrutinised the car outside (nothing found) and inside (just as clean as we got it) until finally they found an excuse. Have not seen anything like it before.

Pros: Very competitive in pricing.

Cons: On returning the car, they claimed we had scratched it. Fortunately we took a photo beforehand to proof we didn’t. The check of the car by the agent when we collected the car was not thorough and quite rushed. This was disappointing.

Pros: efficient drop off

Cons: On arrival it was explained that we effectively had only third party insurance, and only after tense discussion did it become clear the baseline policy covered the car, but with a 950 excess. Insurance top nearly doubled cost of rental

Cons: The contract was not prepared when we arrived to pick up the car. The representatives tried to talk us (and everyone else who was there to pick up their cars) into getting additional insurances, car upgrades, etc. If you are a more compliant person you may fall victim to this. I got an overall impression that they get paid extra if they convince people to pay more than the original booking price. + the roof of the car we got was leaking next to the driver door.

Pros: Staff were ok

Cons: Car was poor, no power in it, crucial in a country comprised of steep hills. Gear selection difficult.

Pros: I am very upset at the moment because when I pick up the car the lady works behind the desk she told me if I bring my car back with more than Alf tank of diesel they can refund some money

Cons: So I drop the car on 18 / 10 / 2021 with nearly full tank of diesel and today I receive email from them saying they don’t refund any money okay thank you very much I don’t recommend this company to anyone .

Pros: ok for pickup

Cons: tried to make me pay for a dent in the door that i did not make. at reception they showed the car in the pitch dark. therefore i did not notice the dent in the door and i did not make a picture of the door. when bringing the car back it was broad daylight. a very unpleasant discussion followed under time pressure because we had a plane to catch

Pros: Good price of rental.

Cons: agent behavior

Pros: Não gostei nada

Cons: A experiência com esta rent a car foi péssima, na hora de pagar a caução para levantar o carro não aceitou nenhum dos meus três cartões de crédito, obrigando então a pagar um seguro de 280€ para poder levantar o carro, seguro esse que já tinha contratado com a discovercars.com

Pros: Terrible - they gave us a faulty car. Drove less than an hour to our villa and it broke down. They then tried to charge us an extra £350 even though we had paid full insurance costs. They also asked if we had insurance through discovery cars, as that way we could claim 'paint damage' to the amount of the mechanical damage which we declined as this is insurance fraud. This outfit are scammers and should not be trusted.

Pros: Funchal drive are a terrible company with rude, offensive staff & will try to rip you off. Avoid at all costs.

Cons: Funchal drive are a terrible company with rude, offensive staff & will try to rip you off. Avoid at all costs.

Pros: Not much impressed.

Cons: 1 - first car offered, illegal tyres. 2 - secund car not full tank but ok. 3 - insurance 28.00 euros a day full comprehensive. Robbed. I never paid mor then 15 euros day. 4 - car making noise on left well, reported to them on return. 5 - Rental cars fuel game, for about one mark, they didn't accept. I went to petrol station for more 10 euros. Ok , but still not happy he may want full tank....but I left like it was on pickup.

Cons: Funchal Drive Rent a Car is the worst car rental EVER had. The car was old (could not even go up on reasonable hills), it was dirty inside and had a lot of scratches on the outside. Moreover when we delivered the car, they charged us for one of those damages. Given that I did not have photos of that particular area of the car I could not dispute it, but honestly I felt really scammed. The staff was careless… they were not even there when we went to return the car (we had to wait 45 minutes!)

Pros: They are not positive to deal with. I would not recommend them

Cons: Bad customer service, made us feel very concerned about our lack of insurance that caused stress during the holiday

Pros: Staff polite and professional

Cons: The fact that they charged me for ckeaningvthe car 80 euros for the interior

Pros: Flexibility

Cons: Lack of professionalism

Pros: They speak English.

Cons: They did not specify anywhere that I had to go through the parking lot looking for a shuttle van. It was supposed to be meet and greet on floor 0 where the tourism desks are,wher all the othe rent a car agents were waiting . And on the dropoff that was supposed to be at 8 ,I was there just before 8 . But we had to wait almost 40 minutes for them to give us a ride back to the airport. That is a lot of time for when you plan a trip and book a rent a car and drop off from the airport !

Pros: Nothing

Cons: Car was in poor condition. Low tread tires. Low and black oil. Two broken and inoperable windshield wipers. Poor brakes that bounced. Car all scratched. When dropping off car they were not present at the time that we said and was on contract, 8am. Service employee helped us, but he wasn't able to refund the preauthorized charge on the card. So we had to leave without it. On pick up at airport, unclear where to meet them, took them 30 minutes to arrive. While we waited on curb.

Pros: Friendly service. The aircon broke with our car not only was the car replaced they gave us an upgrade in vehicle aswell .Will definitely use funchal car hire again

Pros: The car was great, the representatives were really friendly and helped us out when we got a parking ticket, didn't feel like they were trying to get money out of us for the sake of it as most would, car was in great condition

Cons: Very slow service at the desk, also not clear how to find the desk at all

Pros: Good price, the car had AC & Bluetooth.

Cons: Instructions on where to go were unclear, when phoning them they kept saying '5 minutes and someone will come to collect'. It would have been better to explain it might be up to 30 mins so you are not stood at the side of the road panicking about if you're in the right place or not or if anyone is actually going to come. Giving a discount card for BP to fill up, clearly a kickback scheme as BP prices are 20% higher than everywhere else and the discount is minimal.

Cons: Brakes were not in good condition - juddering. This was clearly NOT a new development. Advertised as full to full tank of fuel. 75% full therefore impossible to gauge accurately how much to fill up so overfilled. GPS was a complete waste of money as not updated. Kept defaulting to locations in mainland Portugal. Also NO instructions so took googling to work out how to translate to English. Completely overpriced.

Cons: Unprofessional, putting me to pay a €910 deposit within one transaction using a only a credit card. Canceled in the end my booking and promised me a refund, and never heard of it. Avoid them.

Pros: Terrible

Cons: As above plus: After arrival we called them, they promised to come after 15min. But they did not. They arrived after one hour.

Pros: Friendly staff , good cars

Cons: Long process to pick up car!

Cons: No voucher está escrito que o ponto de encontro é o Meet & greet, e tal não é verdadeiro. Tive que telefonar para combinar um encontro. O carro não correspondia, e no penúltimo dia acendeu-se a luz que informava que as pastilhas dos travões não estavam em condições. No levantamento fui informada que era obrigada a ter um cartão de crédito para a caução, quando no voucher diziam que aceitavam várias formas de pagamento. Obrigaram-me a fazer um seguro. Parece-me que o fazem de propósito. Não rec

Pros: Overall, the service was good.

Cons: Instead of meet&greet had to wait the agent for ~1h to pick up us from AirPort to local car agency.

Pros: Clearly nothing

Cons: It was a tragedy and ruined all the holidays from day one.

Pros: Nothing arrogant, rude, unhelpful staff

Cons: Again limit to comment so won’t bother, just to say travelled all round the world and hired cars. I have never been treated so rudely by anyone or a company during these travels as I was by Funchal rental.

Pros: They came and pick up the car at my hotel, I paid extra but was a good service

Cons: They have no desk at the airport, I had to call them to be picked up, they arrived late and took us to another location for the procedure. They gave me the car without gas, tank was empty and I had to refill immediately and lose some more time.

Pros: In the end it all worked out but not without some issues

Cons: Location is very awkward to get in to. The first car I hired had a fault with engine after driving for 15 mins, then waited for 2hrs for them to come help me on the side of the road but no one turned up. So I drove the car back myself but had to drive very slowly. To be fair, I was then given a free upgrade but was

Cons: The prices are very expensive 1 week included insurance at €900 for a Seat Ibiza The car was ok but in place like Madeira and all the hill it was not that easy For me not worth €900

Pros: Very little.

Cons: No one at the airport to pick us up, no one answering the phone when we called many times. It made the start of our holiday very difficult.

Pros: They provided a car.

Cons: Kept my €950 deposit.

Cons: We where forced to paid 400 euro more for a extra inssurance with funchal drive when we already paid a full inssurance at discover car... instead of a price around 400 we paid 800 euro to rent a car for 9 days. This is Huge SCAM, I will never be client with Discover car or Funchal Drive rent a car ! I will assure that all of my network knows about this ! Plus there was no service to drop us back to the airport !

Pros: The service, the delivery, the price !!!

Cons: To be honest ? Nothing

Pros: Among all the prices available one of the cheapest, and had full insurance with very reasonable amount per day without any credit in advance.

Cons: We arrive late, we had not much light to see the car 100%, they had a new office under construction and was not toattly prepared. Also it was a 4 year car scratched in almost all corners, so I was a bit afraid of any implication for the drop off. Some waring lights that shouldn't exist, but overall the drop off was very smooth and went everything ok. Still waiting on the invoice though.

Pros: Terrible. If I could score negative numbers, I would. I will never use this service ever again and will not recommend it to anyone.

Cons: Rude people, late to pick us up, when I rang to ask where they were they acted as if they had no idea who we were! Tried to scam us out of more money when dropping the car off then refused to take us back to the airport in the shuttle bus leaving us to walk and try and find a taxi 90 minutes before our flight. Absolutely appalling service.

Pros: quick booking, good price

Cons: Nobody came to the airport to pick me up. After a couple of phone calls finally someone came. I was really distress as all other passengers left the airport by then

Pros: Was upgraded and the car was perfect for the island (Peugeot 208)

Cons: Instructions for how and where to pick up the car were not clear and then there was a wait at the airport before the car arrived. In fairness our flight was 10 hours delayed, but we did advise the agent of this at the moment that we took off, so we knew our landing time.

Pros: very supportive

Pros: the agent

Cons: we got worse car than we ordered