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Surprice at Madeira Funchal Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Clean car, quick drop off at airport.
Cons: On day of pickup there was only one agent to pick up, drop off clients at the airport and handle all of the paperwork.
Pros: Not much
Cons: Poor service. I hired a 2 door Fiat 500, but i got a 4 door Fiat Panda with no options' at all. It was a Fred Flintstone car. We waited for 30 minutes because "maybe" a Fiat 500 would be returded. We asked for a free upgrade but alle we could get was a free downgrade.
Cons: I payed for a AC car and the one they rented me have the ventilation broken, working only in maximum speed, impossible to use in all trips! Only needed it at last 2 days because it was the first warm days, so don’t hade the time to reclame. Also the car was 5 years old and 80000kms…. First time such bad service! Never again!!!
Pros: Nothing
Cons: The could have been more friendlier and the car breaks and tyres can be a better condition.
Pros: Read the comment above and read the reviews. Took over 3 hours from landing before driving off with the car. Had to pay extra to reactivate my contact as my flight was late and I missed my time slot and had to pay extra insurance as they one provided on discovery was not theirs .
Cons: Read the above
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Rental Conditions
Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 99 years.
A senior driver fee applies to drivers over the age of 75.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Senior drivers 75 years of age or older who wish to rent a vehicle must purchase Additional Insurance.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): non-EU. A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, flight information.
When rental period exceeding 25 days, the deposit will be charged at the beginning of the rental.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
It is possible to pay and leave the deposit only with following payment methods: MasterCard credit card, VISA credit card.
Visa Electron, American Express, Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following country: Spain-Mainland. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
In no case will a refund be given for unused fuel.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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