Guerin at Madeira Funchal Airport

Pros: The Sines desk was very professional and our second car was ok.

Cons: The lack of a direct Guerin/Discovercars line damaged us since we needed urgent contractual assistance. Worse, the rented car had a serious problem, even detected by us when after 1d we were in Faro again for extending the contract (due to failed support by Discover) but undervalued by Guerin. 3d after we needed assistance in Olaho and 2d after, due to a new car-dashboard warning message in Sines, we had to change the car, finding out that the issue was known by them as "Hyundai-specific" one

Pros: Car ran well. Expensive for the week but seems all rentals on Madiera are. Agent at desk in the airport was great.

Cons: Agent at car park was distracted. There was chewing gum on the car mat he offered to change it but then said he couldn't so put the mat in the boot. Since I've come home I have been charged for missing car documents even thought the car park pass is attached to the documents so I wouldn't have been able to return the car without them.

Pros: Worst rental I've ever had, the customer service at the airport was disgusting

Cons: They charged me 40 euros extra because I arrived 3 minutes past midnight when I was in que, I was told to arrive earlier.... When they took ages to deal with customers

Pros: Good value for money, good location, good vehicle.

Pros: Great staff, friendly and very helpful !

Cons: I would say to upload a card for the vehicle GPS. This would have been useful for the lost of reception every 4-5 mins due to tunnel. Therefore load a SIM card in vehicles to help out.

Pros: Transaction went smoothly.

Cons: Unable to check-in online which would have saved time on collection of car

Pros: Price and good car condition, no usuwa, quick return of the deposit.

Pros: Vše kromě 1 drobnosti super

Cons: Auto mělo už v poměrně špatném stavu brzdy.

Pros: Efficient and polite

Cons: Nothing

Pros: Great service/car. Highly recommend

Pros: Fast, efficient, friendly and informative.

Cons: The car was pretty scratched up all around, not something you enjoy when booking a BMW.

Pros: Agent were nice and worked efficiently.

Pros: They were great

Cons: The difference of coverage that made us pay twice for the same service made this experience very poor feeling..

Pros: Staff is helpfull and quick

Cons: The car had some technical difficulties and therefore driving was a bit of an hassle. But service wise it was great

Pros: Great customer. Explained very well at at the drop of and Pick up. Practical approach. Excellent service all around.

Pros: Really good.

Cons: The fact that the person who drives has to be the same person who owns the credit card, when the owner of the credit card is present in the payment and picking up part.

Pros: Staff were pleasant and helpful.

Pros: The agent was very helpful, a nice experience

Pros: The employee at car pickup was very friendly and helpful!

Cons: Returning the car took a little longer than expected because no one was at the desk and I had to wait.

Pros: Can't say, I was really suprised how everything was perfect.

Pros: The car was clean, had enough space and it drove very well.

Cons: The car rental agent of Guerin had a bad mood, she didn’t speak very clear and rushed through the necessary information. She made us feel like we would risk a lot of damage and wanted us to agree upon another insurance. Also the deposit Guerin wanted (€1000) was not agreed upon with Discover cars (deposit of €600). In the end I had to forward our discover car agreement and the deposit of 600 euro was agreed upon. All together this wasn’t a nice start of the holiday.

Pros: Good service

Cons: Nothing

Pros: i did not have a chance to rent a car from them because of discovercars

Cons: i did not have a chance to rent a car from them because of discovercars

Pros: Thank you, i have very goo experience

Pros: Very satisfied

Cons: All was good

Pros: Quick and simple to get going and dropping off.

Pros: Very nice attitude and helpful staff. Car was clean and all damages before were noticed so no worries about hidden surprises. Definitely will take car from them next time again.Btw.. I forgot my credit card but debit card worked as well. Looks now banks are more flexible regarding this.

Pros: It was a good experience. The handling of accident on the car was non judgemental. As the concrete post on the exit path was low and unnoticable.

Pros: Everything is ok

Pros: Completely as expected, no problems

Cons: A little slow getting the car

Pros: It’s first time the rental car have little damage everywhere

Cons: The car was damage

Pros: Everything. Especially the possibility to change the main driver for free when picking up the car.

Pros: Agents very friendly. We had a problem with the emergency warning message coming on with our car and they resolved it in an hour, sending us another vehicle. A driver brought the vehicle to us, thus we did not have to drive the hour over the mountains to pick up the other car.

Pros: Friendly staff. Quick and easy pick up and drop off process

Pros: Everything was clear and straightforward. The staff were professional and didn't push more insurance, etc. I declined additional liability because I had full coverage from DiscoverCars. There were no hidden costs or secret charges. The agent did a through walk through. When I returned the car, the agent saw some damage on the bumper. He was v clear about the charges and gave me all the forms for making a claim w/ DiscoverCars. Another bonus is that Guerin's counter is right in the airport.

Cons: They do a checkin via an iPad like device and the contract is sent by email. This assumes you have data on your phone as soon as you land. The car I got felt big for Madeira and had electronic hand brakes, which for a hilly island was not suitable. Not Guerin's fault but I would have preferred a car w. a manual hand brake.

Pros: Reasonable price to upgrade. Very good deal and friendly, efficient service.

Pros: Diesel car with good power. Good value

Cons: Car was a bit dirty. Navigation Panel/USB didn’t work with my iPhone and required an app download which I wasn’t able to

Pros: Good service, nice nearly new car

Pros: Serviço normal

Cons: Nada a apontar

Pros: Nothing

Cons: Car ran out of oil on day two, it took a litre of oil to register on dipstick. I almost missed my flight back because of a minor scratch on right rear view mirror and a 5mm dent on right frint door that we could not even see but they insisted that we ‘feel’ the dent. We are convinced it is staged so they can claim compensation because he went straight fir the ‘dent’ that you can’t even see. And I had taken insurance with the car hire but they insisted I pay extra amounts with my credit card whic

Pros: Excellent service and friendly staff , will use again

Pros: Front desk service was very helpful and fast

Pros: nothing in particular it was what i would expect

Cons: See above. also lack of information an where to go on return of vheicle

Pros: x

Cons: So slow - thay were locking airport doors with us still inside