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Madeira Rent at Madeira Funchal Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Booked a small car (Peugeot 208 or similar), received a brand new Peugeot 308, we were very happy with the car. Good prices compared to competitors in Madeira. The blocked deposit on my credit card was released very quickly after returning the car, which was very appreciated. With other companies I sometimes needed to wait for days. Quick handover of car for both pick up and return.
Cons: Only 2 small remarks - the front window wasn't very well cleaned from the inside, so the visibility wasn't good when there was sunlight coming in directly from the front - nothing major though. And second, I didn't find the paperwork I was signing during pick up 100% clear and I didn't see the picture with the existing damages marked in this paperwork until returning the car - but maybe this was because the car was in almost perfect condition.
Pros: Speed of service, minimal fuss, clean and well equipped car.
Cons: The man at the desk offered us to pay cash to cover all excess fees in case of an accident, however he was aware we didn't need it as we already paid for comprehensive cover, so he was being cheeky. But I fully expected him to say that as they always try. He didn't have an issue when I said 'no'.
Pros: Car in great condition, ease of drop-off, no issues
Cons: Slight issue with children seat availability (luckily resolved)
Pros: The representative of the company was very polite and tried to help with all questions
Cons: The car had some malfunction and was pretty old
Pros: The car was in very good condition and we had no problems with it
Cons: De rental desk agent was suspicious. We think he had a trick to make sure our two credit cards didn’t work, so we had no option but to buy an expensive insurance before he would let us have the car. Our credit cards worked before that moment and also worked the next day
Pros: Quick response to reporting of problem
Cons: A bit pushy to get you to upgrade to a more expensive car
Pros: Easy pick up. Easy drop off.
Cons: The general mechanical state of the car.
Pros: Good car
Cons: They took money from our deposit without any reasoning and are unreachable.
Pros: Easy pickup and dropoff
Cons: to the point
Pros: Reserving and picking the car up was equally simple. Rental agent was friendly and explained everything quick and simple. It helped that he also knew english well.
Cons: Wish it was easier to find the car. The rental agent gave me directions but it looked like it was parked in the street, Didn’t look like part of the parking lot. So Maybe have a better sign regarding the company name for people who arrive at after the sun goes down like in my case. Other than that…super easy.
Pros: The rental agent that attend us was really professional and helped us through the process.
Pros: It was simple and fast
Cons: Warning apeard for oil change and tyre pressure adjustment
Pros: Quick service, language knowledge, attitude.
Cons: Until now I did not receive the deposit (14 days after), and not received the promised contract by e-mail.
Pros: Car damage report in Portuguese, took time to go back to the desk to clarify issues.
Pros: Quick and knowledgable.
Cons: Nothing - all went smoothly.
Pros: Easy to check in and out.
Pros: Nice new car, very customer friendly access.
Pros: The car was clean and what we wanted. The return was easy and the pick up went pretty well.
Cons: I did not like that we were told we had to use the credit card that we used to book the car (AMEX) and then were told that your company does not take AMEX. This did not interfere with us at all, but was not consistent. Mostly, I did not like the upsell effort to an SUV that would have been difficult to use on such narrow roads. I also though the price to be high.
Pros: Not much.
Cons: The car broke down after 4km from collecting it from the airport.
Pros: The staff was nice and friendly
Pros: The car was good, but I paid for it. And paid much more...
Cons: They are not human. Madeira is great, but they really spoil the experience of Madeira. Unfortunately...
Pros: Quick and Friendly
Cons: Picking up car was a little confusing, would have been helpful if there was a representative in the car lot to help
Pros: Insurance, customer service, prices
Pros: Fast with clear conditions
Cons: All was perfect
Pros: Nothing, agent not helpful
Pros: Quick and efficient
Pros: Fast and straightforward service. It was possible to do some modification of the order without any problem when picking the car.
Pros: Prompt and efficient friendly service but not pushy
Cons: Signage in the car park - difficult to find Madiera Rent, signage for all other rental companies visible but not madiera rent
Pros: Rychlé vyzvednutí i odevzdání auta. Kauce uvolněna na kartě okamžitě.
Cons: Vše bylo v pořádku.
Cons: full coverage doesn't cover damage to engine :(
Pros: Car was excellent and pick up drop off easy
Pros: Overall amazing experience!
Pros: All good apart from fuel level
Cons: Fuel range was 492km when picked up, I returned it full 610km range so obviously was not FULL on pick up even though Fuel gauge said full
Cons: unfriendly car delivery by the agent after complaining the bad inside cleaning of the car
Pros: Very efficient…
Pros: Shame my first experience of Madeira was being conned into paying for an upgrade.
Cons: Telling me a car with a error warning light was fine.
Pros: Located in airport
Cons: Cost of upgrade
Pros: Easy to book and arrange car
Pros: The service throughout was first class and can definitely recommend them. Even got an upgrade from Peugeot 208 to 308 no extra cost
Pros: Everything. Efficiency, kindness and professionalism.
Cons: I liked everything, so not applied in this item.
Pros: great price, great cars, very polite!
Pros: Not an old banger
Cons: Hard to find how to get back to drop off point - needs better signage at airport
Pros: Profissionalismo dos colaboradores: Sr. Alexandre Gonçalves e Sr. Hugo
Pros: easy collection of our deposit / easy drop off of the car and quick check out process
Cons: When we picked up the car, we had our 1 year old baby in our arms, despite this, there was no baby seat in the car, and we were then charged 80 euro to have one put in - this didnt feel right, and when we challenged the colleague at the -1 car collection point, the discussion was overly aggressive and ''take it or leave it'' in tone - the drop off was perfect, and very quick, with no challenge on our getting our deposit back - overall i would recommend the agency
Pros: good car
Cons: horrible service
Pros: Nice car, upgrade due to availability. Full to full.
Cons: Longish wait at airport to deal with rental formalities - details could have been supplied beforehand.
Cons: Billing doubled compared to amount announced and charged by discovercars. No explanation was given.
Pros: Fairly new car in very good condition.
Cons: Car was provided with 7/8 of a tank of fuel. Very difficult to return it with that amount of fuel. Full to full is much better.
Pros: Great service, no fuss
Pros: Efficient and friendly
Cons: All fine - but no better than competition
Pros: The agent gave a good price and good reason to upgrade to car with more power..”steap roads” she was right and thank you.
Cons: Location of car not easy to find.
Cons: I still didn’t receive the closure of contract / confirmation that all was fine and my deposit got released. Dropped the car on the 30th November. Got told I’ll get an email straight away the same day.
Pros: Very professional representatives.
Pros: Worst car I have ever rented. Will not be renting from Madeira Rent next time we go to Madeira.
Cons: Car was weak and damaged. And for the amount of money paid, the size of it ! we needed a strong vehicle instead we got a very weak vehicle that struggled to get around the island. Seat would get stuck, door wouldn’t shut correctly and the engine was so weak and when I asked the agent for replacement he knew that car was not very strong but said he didn’t have anything else.
Pros: Friendly staff, and easy to find in the airport
Cons: Car given was not the one which was ordered. It was an alternative.
Pros: Quick and easy to return the car
Cons: Being charged extra
Cons: Devido a uma informação errada dada por um dos funcionários demorámos mais de uma hora para levantar o carro, o carro reservado não foi o que nos foi facultado e ainda tivemos que deixar depósito apesar de nos ter sido dito que não era necessário aquando da reserva.
Pros: the car was very good
Cons: No keys for gates.
Pros: Good service.
Cons: Only difficulty was dropping off keys on return because of Covid-19 restrictions.
Pros: Was possible to pick up car in airport at very late time and return car in city office.
Cons: Fuel tank was ½ and no water to wash front glass.
Pros: The quality of the car! Almost new!
Cons: The insurance. Had to do 2 insurances because the one provided by Discover Cars was useless!!!!
Pros: Fast pick up
Cons: Didn’t tell us about how to get out CB3 of the car park and that the key was in the glove compartment. Air conditioning was broken.
Cons: They charged 300.00€ for flat tyre!!!!
Pros: Very nice and new car
Cons: The woman from the rental office was not very nice. The deposit amount was huge: 1600 Euro and it was not mentioned anywhere. Maybe some people don’t have this amount in their account. I would have prefered more transparency.
Cons: Was promised diesel bit received gasoline car…
Cons: Trying to charge me for damage I did not do
Pros: helpfulness, communication
Cons: Car was smelling from cigaretes (probably previous customer)
Cons: Slow IT system responsiveness at car pickup - it took about 15 minutes to process all data. I was the first person in the queue which helped a lot, otherwise it could be a nightmare.