Madeira Airport (Funchal) (FNC), Madeira, Portugal
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Driver's country of residence is United States of America (USA) and age is 30-65
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Madeira Rent at Madeira Funchal Airport

Aeroporto Do Funchal, 9100-105 Santa Cruz
00351 291 523 355
Pick-up instructions
The representative will be waiting at the rental desk located in Terminal
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up
Business hours
Mon:07:00-00:00
Tue:07:00-00:00
Wed:07:00-00:00
Thu:07:00-00:00
Fri:07:00-00:00
Sat:07:00-00:00
Sun:07:00-00:00
Period outside of business hours
Mon:00:00-06:59
Tue:00:00-06:59
Wed:00:00-06:59
Thu:00:00-06:59
Fri:00:00-06:59
Sat:00:00-06:59
Sun:00:00-06:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United States of America (USA)
Renault Clio
July 12, 2024

Pros: How friendly everyone was!

Cons: I have 0 complaints! I will 💯 be renting from Madeira Rents next time I am on the island!

Italy
Mini Cooper Cabrio
July 3, 2024

Pros: We booked a mini convertible to Madeira Rent car rental we found a much larger T-Roc convertible, which we really appreciated! The Madeira rent office is just outside the baggage claim area, we arrived at 10pm and the employee was very friendly. The car park is just outside the terminal, about 100 metres. Highly recommended!

Italy
Peugeot 208
June 19, 2024

Cons: I didn’t like the pick up phase of the vehicle. I arrived 45 minutes before the scheduled pick ho and they said to me that my car (economic one) was not ready and then they proposed for an extra payment in order to get a crossover or I had to wait. At the end, I wait 45 minutes and they gave me the crossover because no economic car is available

Canada
Mercedes Benz Vito
June 15, 2024

Pros: The staff is friendly and helpful. The check-in process is fast.

Cons: This was the first time we needed to go by the estimated time we selected to pick up the van (we think they don't have enough passenger van available). The exterior of the van was bad (e.g. a part was missing from the side mirror). The interior was OK except a cover was missing in the trunk area.

United States of America (USA)
Mini Cooper Cabrio
June 6, 2024

Pros: This company is a fraud. Makes up damages and charges 400 euros for it. Never going to recommend it to anyone.

Cons: This company is a fraud. Makes up damages and charges 400 euros for it. Never going to recommend it to anyone.

Israel
Fiat 500
June 2, 2024

Pros: Very nice and helpful

United Kingdom
Renault Clio
May 3, 2024

Pros: We ordered a cleo automatic. When we arrived at collection they said the only automatic available was a polo. Which was fine. Aprt from the damage on the car. They said their other automatic was at the garage and wasnt available. We had a car with endless dents, scratches and parts hanging off the bumper.

Cons: We were not offered an alternative as there were non available. Plus they attenpted to charge us extra on collection of the car as we were 15 mins early

Canada
Mercedes Benz B Class
April 25, 2024

Pros: Very friendly staff and good car

Cons: Car was given to me with just 1/4 of tank full. Navigation system was not checked to ensure that it was not configured to ignore highways and did not pair with car play.

United Kingdom
Mercedes Benz A Class
April 9, 2024

Pros: No

Cons: The entire rental process.

Portugal
Peugeot 208
April 4, 2024

Pros: Rental desk help

Cons: Space available for dropping off the car.

United States of America (USA)
Seat Arona
April 2, 2024

Pros: Very friendly staff and very easy to find the desk and collect the car.

Cons: Pick up and drop off felt a bit understaffed. We had to wait 10+ minutes each time for the staff to finish helping other patrons before they could help us

France
Renault Captur
March 19, 2024

Pros: Simplicity

Cons: Too insistent additional insurance proposal.

United Kingdom
Seat Arona
March 19, 2024

Pros: Nice people

Cons: Having to wait until the car came from the garage waited 25 minutes after the time we’d booked it for and then it wasn’t what we had booked and too big for driving around Madeira.

Canada
Renault Clio
March 16, 2024

Pros: Car was clean and in good shape. Service was good and friendly at the counter.

Cons: The staff on the car lot were very unfriendly and not helpful at all.

United Kingdom
Peugeot 208
February 27, 2024

Cons: This time over selling of extras. This time succumbed to more powerful engine but resisted the rest. My fault as not really needed and a lot more - should have resisted all as usual as not exactly new to Madeira.

Czech Republic
Renault Captur
February 11, 2024

Pros: nice helpful guy at rental desk, helpful people on the phone, the car was nice, clean, easy to adjust to, super easy/fast drop off .

Cons: one day I couldn't approach anyone on the phone, when I needed (luckily it wasn't too urgent and I got an email response pretty fast)

Canada
Seat Arona
February 6, 2024

Pros: Great customer service at the airport counter and by the service department

United Kingdom
Renault Clio
January 4, 2024

Pros: Friendly staff 😁👌🙌 Thank you. Definitely will recommend Madeira Rent to friends and family.

United States of America (USA)
Seat Arona
December 25, 2023

Pros: Service Agent was very friendly and he provided detail explanation about rental aggrements etc.

Italy
Peugeot 108
December 25, 2023

Pros: Quick and easygoing service, cars are pretty new, very competitive prices

Cons: You sing in advance the contract without the possibility to see the damages together with the staff (they suggest you to take pics even though there were more damages than what was specified on the contract ). This is not a super correct behaviour and should be improved, just come prepared :)

Ukraine
Fiat 500
December 4, 2023

Pros: Easy to find, new and clean car, agent spoke perfect English and explained everything

United Kingdom
Seat Arona
November 29, 2023

Pros: Helpful and friendly staff, easy out of hours drop off

United States of America (USA)
Fiat 500
November 25, 2023

Pros: Customer service was amazing. Our guy was incredibly helpful and kind. I wish I remembered his name for the review!

Portugal
Seat Arona
November 22, 2023

Pros: Agents were friendly and efficient.

Cons: Very little to criticise.

Latvia
Peugeot 208
November 19, 2023

Pros: Car almost new in good condition, cleaned well.

Cons: Trying to give extra higher class of car and extra insurance to each client which cause delay in getting car timely.

Estonia
Renault Clio
November 16, 2023

Pros: Quick. Polite staff. Good parking location. Nice car.

Cons: Tried to sell me full coverage, the one I bought from DC is "3rd party". I booked one month in advance, but my car wasn't available. They gave me cheaper one from another rental company. It was good though. All documentation is digital, my signature was copy-pasted without my consent, before the car was shown. Mailed me later. Damage list - foreign language. Rental desk tried to upgrade my car to a "bigger" one. +Cost: hand-written number. Agent: no mutual car inspection out/in? OK, I guess.

United Kingdom
Renault Clio
November 14, 2023

Pros: Friendly and efficient staff

Cons: Great service

Ireland
Fiat 500 Cabrio
November 14, 2023

Pros: Good price. Easy access to cars. Fast paperwork. Drop off after 8pm. Our flight was in the middle of the night so dropping off the car at midnight was very handy.

Cons: I was not sure if the car is OK. There were some marks on the car's chassis when we take it and none were mentioned on the paper.

United States of America (USA)
Renault Clio
November 12, 2023

Pros: Everything was great

Cons: Nothing was bad

Finland
Renault Clio
November 10, 2023

Pros: Exellent service, very polite!

Germany
Peugeot 108
October 31, 2023

Pros: They were very helpful

United States of America (USA)
Peugeot 108
October 22, 2023

Cons: Clean new car with plenty of pep. Got us around island fine. Do not appreciate being intimidated into buying more insurance or getting an automatic transmission to drive. Tell agent to back off trying to get more money.

United States of America (USA)
Seat Arona
October 18, 2023

Pros: Easy check in and friendly counter help.

Cons: Was standing at the car check out waiting to get keys when another group showed up and the agent helped them first.

Netherlands
Renault Captur
October 18, 2023

Pros: Good and fast service. Great and swift help

Cons: Please make clear just before the trip what car rental office to go to. We were looking for a discover cars rental office but couldn’t find it. After some time we saw very small in the email that we needed to go to Madeira rent office. This could be more highlighted in emails

Canada
Renault Clio
October 14, 2023

Pros: Nice selection of cars.

Cons: I felt the agent tried to push a more powerful (Hp) car on us, which we did end up taking her advice. After criss-crossing the mountainous landscape of Madeira for a week, we don’t feel one was needed. We feel the agent did some upselling!

United States of America (USA)
Mercedes Benz A Class
October 12, 2023

Pros: Staff was helpful and friendly. Car was good.

Cons: Had to walk far in the airport and be in the heat while picking up the car.

Portugal
Renault Captur
September 29, 2023

Pros: We had a bigger car than booked

Cons: De deposit is realy high, we had the option the buy off the deposit for a lot of money aswell

United States of America (USA)
Fiat 500
September 28, 2023

Pros: Nothing.

Cons: Overcharged, upsold & lied to.

Netherlands
Renault Clio
September 26, 2023

Pros: fast, easy

Cons: they tried to make me rent a bigger car and said the car I rent was not sufficient for the mountains but it certainly was and I didn't chose the smallest car. Bigger car would even have been inconvenient with those smaller roads

United States of America (USA)
Renault Captur
September 23, 2023

Pros: Very good

Cons: Nothing

Ireland
Peugeot 208
September 17, 2023

Pros: Friendly and helpful staff. For example my credit card wasn't working for the deposit so we quickly found a way around this.

Cons: Some questionable upselling tactics are used in my opinion. If you book the smallest available car you're told that something else for a small price will have a bigger engine and is better for the mountains etc. In fact this is not true as most locals have as small a car as possible. As a tourist getting a slightly bigger car can make driving on the narrow roads much more difficult.

Portugal
Seat Arona
September 14, 2023

Pros: It was quick.

Cons: The car was far from the rental desk. Too far to come back after we found the car didn't have a full tank.

United States of America (USA)
Seat Arona
September 13, 2023

Pros: Do not rent if you don’t want to end up like me! I will be disputing this charge with a bank for the damages I am not responsible for !!!!!!! Worst experience ever!!!!!

Cons: Nothing

Romania
Peugeot 208
September 13, 2023

Pros: nice, clean car

Cons: price was a bit high

Belgium
Peugeot 108
September 8, 2023

Pros: The communication was clear and efficient.

Cons: I thought I've booked extra insurance and payed for it. At the desk they made another proposal for an extra insurance that costs 169 euro more. That total insurance was not explained on the website.

Portugal
Renault Clio
September 7, 2023

Pros: It was the first time I rented a car and the experience was easier than I expected. The staff was very kind and answered all my questions. Also, the car I received exceeded my expectations.

Cons: I did not check when renting the car if the fuel supply was full. It was about 3/4 but I brought it back full. I asked them to pay more attention to this aspect and they offered to give me back the difference.

Poland
Peugeot 208
September 6, 2023

Pros: No problems at all (even with the Credit Card)

Cons: The plastics on the dashboard especially close to buttons and gear stick might be a bit cleaner - in general it was a minor thing. The overall experience was really good (as in my feedback)

Slovenia
Renault Clio
September 3, 2023

Pros: At the airport office the agent was great, he told us how to upgread our choise of car on the internet, over all realy great all.

Cons: In Funchial in officem agent didnt help us, so we decided to go to airport office.

Ireland
Peugeot 208
August 28, 2023

Pros: Straight forward

Italy
Fiat 500 Cabrio
August 25, 2023

Pros: Professional

Cons: Assurance kasco buy on site in twominutes because the assurance buy on Line require a high caution on Crédit card. Sure I’ll don’t buy assurance on Line in the future

Switzerland
Peugeot 208
August 19, 2023

Cons: See most important reason (The company charged 488 Euros on my credit card after the return of the car (on time and everything OK) without any notification.)

Hungary
Peugeot 208
August 19, 2023

Pros: new car, great value, very helpful staff

Cons: none

Netherlands
BMW 1 Series
August 16, 2023

Pros: Beautifully maintained, very clean car. Super smooth right from pick up to drop off.

United States of America (USA)
Renault Clio
August 14, 2023

Pros: They are really help on our comfortable driving experience on the island instead of trying to selling things, they are professional.

United Kingdom
Renault Clio
August 13, 2023

Pros: Friendly Staff and quick

Spain
Renault Captur
August 8, 2023

Pros: Experiencia perfecta. Se nos retrasó el vuelo y llegamos a Madeira renta a las 00:10h, cuando cierran a las 00:00 y nos habían esperado...El coche perfecto, buena potencia, necesaria para las infinitas cuestas de Madeira, así q recomendable. Repetiríamos.

United Kingdom
Seat Alhambra
July 28, 2023

Pros: Nothing really apart from the agent on drop off was good and efficient

Cons: Will never use again because car description very misleading when you book. We booked a 7 seater van as we had a family of 6 persons. When we arrived to pick up our vehicle we were shocked to see that we’d been given a 5 seater with 2 pull down seats that only kids could use in the boot therefore meaning zero space for ANY luggage. Despite us showing the agent the clear words 7 SEATER VAN and then looking at our 5 seater hatchback he insisted that was the vehicle we booked.

Brazil
Seat Arona
July 27, 2023

Pros: Foi tudo perfeito. Fomos bem atendidas e o carro estava limpo, bem cuidado e foi super simples para retirada e devolução do veiculo.

Ireland
Peugeot 208
July 24, 2023

Pros: Isabel from the Madeira Rent was fantastic, very helpful and friendly. She solved problem with the car in seconds. She should be awarded for her hard work.

Cons: None

Canada
Peugeot 108
July 11, 2023

Pros: Fast efficient and effective.

Cons: Nothing.

United Kingdom
Peugeot 208
July 9, 2023

Pros: Quick collection and drop off process

Cons: It wasn’t clear which desk to collect the car from and I was not told the model of car I was to be given. By the time I got down to the car park and realised it was bigger than I had requested, it was too late to go back to the desk.

Canada
Peugeot Traveller
July 7, 2023

Pros: Polite and courteous

Cons: The rental rates were very high

United States of America (USA)
Renault Captur
July 5, 2023

Pros: They ended up charging us half the rental fee to clean the car, which was extremely disappointing given it was not disclosed to us on check in, and the fee was not warranted.

United Kingdom
Peugeot 208
July 4, 2023

Cons: I was 24 hrs late collecting car because of high winds at airport making it impossible to land and I was told they didn’t have time to put petrol in the car

United Kingdom
Fiat 500
June 30, 2023

Pros: Was really efficient and honest.

United Kingdom
Renault Clio
June 19, 2023

Pros: Relatively easy and quick, especially drop off.

Cons: Nothing.

Canada
Fiat 500
June 16, 2023

Pros: L'agent a été vraiment gentil et nous très bien expliqué tout se que nous avons dû savoir!

Cons: L'auto n'était à la place indiqué il était supposé être au stationnement 13 mais il étais à un autre.

United Kingdom
Peugeot 208
June 10, 2023

Pros: Madeira rent did a terrible job I will not rent any car with this company again and will not recommend it to anyone, very disappointed.

United Kingdom
Renault Clio
June 7, 2023

Pros: good service

Cons: nothing

Belgium
Renault Clio
June 5, 2023

Pros: Easy talk with the representative

Cons: To find the car on the parking slot

United Kingdom
Renault Captur
June 5, 2023

Pros: slick as hell

Cons: car too fancy!

Canada
Fiat 500
June 3, 2023

Cons: They charged us for a scratch on the car which wasn’t cause by us and was caused by a previous driver. We are falsely being charged €300 because of this.

United Kingdom
Peugeot 208
June 3, 2023

Pros: Brand new car and no hard selling on upgrades. Easy and friendly drop off.

Ukraine
Renault Clio
May 31, 2023

Pros: Support services helped me to change the name for car driver. Thank you

United States of America (USA)
Mercedes Benz Vito
May 29, 2023

Pros: Easy, fast, quick

Cons: Vehicle age and condition -- no backup camera or USB connectivity

United States of America (USA)
Peugeot 208
May 29, 2023

Pros: Late model car, clean

Cons: Car given to us with 1/4 tank of fuel, forcing us to manage fuel refills in order to return car with 1/4 tank. This happened with Madeira Rent and BeRent in Lisbon. This puts a huge burden on the customer. Please push rental companies to deliver cars with a full tank!!

United Kingdom
Mercedes Benz A Class
May 28, 2023

Cons: Insurance offers and the terminology used. See above.

United States of America (USA)
Mercedes A Class
May 25, 2023

Pros: Friendly, efficient and convenient

Cons: All good!

Norway
Peugeot 208
May 25, 2023

Pros: Easy and quick service, both when pick up and return

Cons: Finding the car park could have been easier (when picking up)

United States of America (USA)
Fiat 500
May 22, 2023

Pros: Efficient, nice car, ease of return

Cons: Automatic considerably more expensive we went sure with the hills if manual would be too difficult.

Canada
Peugeot 308 STW
May 13, 2023

Pros: Service was friendly and helpful!

Cons: Car I booked versus car I recieved were similar in size but it was underpowered, and on the narrow,very steep roads of madeira, it makes a difference, but I managed.

United States of America (USA)
Fiat 500
May 13, 2023

Cons: This is a complete scam. They are trying to accuse me of putting the wrong fuel in my car so they can charge me an insane fee, and this is in addition to the $98 “insurance” that covers any damage. I will be speaking with my lawyer, the Madeira board of tourism, and my credit card company. I would never recommend this place to anyone.

United States of America (USA)
Renault Clio
May 8, 2023

Pros: Best prices on Madeira, efficient service, friendly staff. Great experience!

Cons: It was rather pricey, although cheaper than other brands. The airport rental parking is a little confusing.

Switzerland
Seat Arona
May 6, 2023

Pros: Quick and efficient, high quality cars

Slovenia
BMW 1 Series
May 3, 2023

Pros: Madeira Airport website

Germany
Peugeot 208
April 26, 2023

Pros: Zuverlässigkeit

Cons: Auto an der falschen Stelle gesucht, Angaben zu ungenau

United States of America (USA)
Peugeot 108
April 18, 2023

Pros: I didn’t like much. They gave me a faulty car with a bad clutch, they wouldn’t listen to anything I told them about my experience. They basically told me I had to pay for the clutch and when I started a conversation about how I barely drove it, they changed the subject.

Cons: Everything… the car I got had a bad clutch and stunk from the start, they wanted me to go back to the airport to change cars and when I got there, no one at the desk for almost an hour. Couldn’t talk to a supervisor about my experience. Only told that I have to pay and to contact via email which is unacceptable and bad service.

Lithuania
Seat Arona
April 16, 2023

Pros: Quick service

Slovakia
Seat Arona
April 12, 2023

Cons: Engine of rented car was poor for a terain what was it on Madeira

United States of America (USA)
Renault Clio
April 12, 2023

Pros: Easy to find in the airport, had the car I requested

Cons: A little confusing returning the car in the early morning hours. A map or a visual might be beneficial for people not familiar with the airport.

Netherlands
Renault Clio
April 10, 2023

Pros: Good car with everything on it and only 8.000 km driven

Cons: Extra costs at the desk while my credit card worked well on other sites. We were definitely cheated!!

United States of America (USA)
Renault Clio
April 9, 2023

Pros: Excellent

Cons: None

United Kingdom
Renault Clio
April 7, 2023

Pros: Very friendly and efficient staff. Car in good condition and problem free.

Cons: I have never found car hire in Madeira good value compared to other regions like mainland Spain etc. Cars are underpowered for the prices charged. We had to pay €85 extra for the week to get a 1.3L vs 0.9L car. Despite the fact that we had booked an automatic C/D group car. This ended up paying over €520 for a weeks car hire of a golf - hence my lower score for value for money. Otherwise very happy with the company.

United Kingdom
Seat Arona
April 6, 2023

Pros: Picking up was easy , car was in very good condition

Cons: Had confusion while dropping the key off . As drop off is at the arrival floor not departure .

France
Peugeot 108
April 4, 2023

Pros: propreté de la voiture

Cons: on ne vous donne aucune explication sur le véhicule on vous remet les clés c'est tout .Réservoir d' essence à moitié. Lors du paiement de la caution refus de notre carte bancaire car carte débit mais c' est celle qui a pourtant réglé la location .Refus également de la carte bancaire ( crédit)de ma femme car pas même prénom du coup on nous a taxé de 126 euro en plus de la location.je considère ça comme une arnaque contrat location rédigé en anglais

Hungary
Peugeot 108
April 2, 2023

Pros: quick service and quick drop off

Cons: nothing I could mention now

Belgium
Peugeot 208
March 23, 2023

Pros: Easy access and pick up procedures

Cons: No support at the pick up location for the assessment of the car conditions

United Kingdom
Seat Arona
March 19, 2023

Pros: At the desk service very helpful.

Cons: Waiting for someone to be with me to see any defaults and anymore explanations.

United States of America (USA)
Fiat 500
March 16, 2023

Pros: I thought they were the best car rental company I have ever dealt with. Everyone was super friendly and great at explaining!! Just amazing

Cons: My maintenance light came on (I mistook it for a check engine) email service was response during the week and explained. The only concern was I requested on Saturday but there must not have been anyone in the office over the weekend. Which is fine and I totally respect that, but I might suggest in the automated email that they will be able to respond during normal business hours

United States of America (USA)
Mercedes A Class
March 13, 2023

Pros: Car rental staff was very professional and trustworthy. Overall a great experience.

Netherlands
Seat Arona
March 10, 2023

Pros: They upgraded my rental to a larger 1,5 liter car, which was nice in hilly Madeira.

Cons: Because my creditcard didn't work at the booth of Madeira rent (i have had no problems with it elsewhere), i had to go for a cash insurance of €160 (plus €300 deposit) for all damages excluding windows and tires. This was annoying as i already had payed the Discover Cars insurance. The fuel in this car was 'same to same', opposing the 'full to full' i opted for when booking.

Netherlands
Renault Captur
March 10, 2023

Cons: When we picked up the car They didn’t tell us their was a key card in de car, so when we wanted to drop off the car we couldn”t open the gate. So we had to drive three times around the airport!

Belgium
Peugeot 208
March 5, 2023

Cons: I rented a car with full insurance on your website, but when I wanted to pick up the car I needed to pay 126 EUR for a week additional insurance, and 300 EUR deposit because I have no credit card. It was surprise for me, and I don't understand why should I pay, if I prepaid full insurance?

United Kingdom
Renault Captur
February 28, 2023

Pros: Friendly professional and lived up to their promises.

Cons: N/A

Portugal
Peugeot 108
February 27, 2023

Pros: Cars were clean.

Cons: Young men who were not very helpful to a foreign driver who was in trouble.

United Kingdom
Peugeot 108
February 23, 2023

Pros: Excelente serviço

Lithuania
Renault Captur
February 22, 2023

Pros: good service

Cons: -

Portugal
Fiat 500 Cabrio
February 13, 2023

Pros: O carro estava limpo e em bom estado. Fácil comunicação com a agência e disponibilidade.

United Kingdom
Peugeot 108
February 10, 2023

Pros: The representative was very professional and explained everything clearly, he offered additional features, but we did not feel pushed to purchase them. The car was very new, very clean and in a very good condition, the drop off was as smooth as it gets.

United Kingdom
Peugeot 208
February 9, 2023

Pros: Efficient collection, clean car that worked well.

Cons: Rather a long way to drag the cases to collect the car

United Kingdom
Peugeot 108
January 29, 2023

Pros: Good quality cars well presented

Cons: Nothing

United Kingdom
Peugeot 208
January 4, 2023

Pros: Friendly and efficient

Cons: Easy

Netherlands
Seat Arona
December 29, 2022

Pros: Clean and new car, easy and convenient pick-up and drop off

Cons: Everything was fine, nothing to complain about

Slovakia
Peugeot 108
December 26, 2022

Cons: Different prices on website and in real

Belgium
Mercedes A Class
December 17, 2022

Pros: Good service, great support

Cons: Everything was good. Thank you.

United Kingdom
Mercedes Benz Vito
December 13, 2022

Pros: Once we sorted out the times problem, very efficient . The vehicle was excellent.

United Kingdom
Peugeot 108
December 12, 2022

Pros: Quick and easy. Online documentation

Cons: I thought fuel was full to full but this was not the case Madeira is very mountainous and the car didn’t have much go

Ukraine
Renault Clio
December 2, 2022

Pros: Service is awesome, but IMHO pretty expensive

Cons: The car has deep scratches. It's not a huge problem but It disturbs me every time when I see it.

United Kingdom
Renault Clio
November 28, 2022

Pros: The guy at the front desk was very helpful with his detailed explanation.

United States of America (USA)
Fiat 500
November 26, 2022

Cons: We reserved an automatic- I haven't driven a manual in years & didn't want any problems on the steep roads in Madeira... Instead We were given the Fiat500 w/a semiautomatic transmission & the car was an absolute disaster to drive. It would downshift randomly (middle of the highway going 70k), would give low oil pressure warnings on big hills (in Madeira, all roads are hills), & would switch from automatic to manual on it's own. Worst rental car I've ever had, and it added a lot of stress to the

United Kingdom
Renault Captur
November 23, 2022

Pros: brilliant, easy and car is great condition

Netherlands
Peugeot 208
November 23, 2022

Pros: See note I wrote above.

Cons: Scam. Wanted to let me pay more for a bigger and yonger car. (as written above) I did not made that choice. And the so called worse car only drove 17.500km !!!! and very powerfull...

Canada
Seat Arona
November 18, 2022

Cons: Staff did not inspect the car with us when picked up the car. Quite sneaky. She just asked us to take pictures whenever I saw scratch and dents different from their pre-inspected car.

United Kingdom
Peugeot 208
November 13, 2022

Pros: Car was exactly what I was looking for.

Cons: Asked for 'full to full', but was given car only a third full. Rental agent tried to get us to upgrade to a larger car, when the one we asked for & was given was fine.

Portugal
Renault Clio
November 12, 2022

Pros: Professional and couteous

Cons: No complaints..

United Kingdom
Peugeot 208
November 7, 2022

Pros: Nothing

Cons: Trying to sell a full coverage and not helped at all

United Kingdom
Renault Captur
November 7, 2022

Pros: Clean, fast and reliable

Canada
Renault Captur
November 6, 2022

Pros: Detailed explanation of the car

France
Renault Captur
November 3, 2022

Pros: the cars are recent and the service is correct

Israel
Renault Clio
October 26, 2022

Pros: The simplicity

United States of America (USA)
Peugeot 208
October 22, 2022

Pros: Was very quick at reception desk and car in great condition.

United States of America (USA)
Seat Arona
October 22, 2022

Pros: Ease of use and drop off/pick up.

Cons: I loved that they offered me the option of paying a fee to not have a large amount of $ held on my credit card, but I also just hate that that is a policy in the first place. Also, they tried to upsell me to a nicer model, and it felt unnecessary.

United States of America (USA)
Peugeot 208
October 16, 2022

Pros: Everything was seamless.

Cons: n/a

United States of America (USA)
Peugeot 208
October 16, 2022

Pros: Quick, clean and efficient and car was in excellent condition.

Cons: They were missing the card key for rental car return lot gate. Had to wait at the gate and walk all the way to front to have attendant open the gate.

United Kingdom
Renault Captur
October 12, 2022

Pros: Very quick at checking and at car collection

Ireland
Renault Captur
October 12, 2022

Pros: Agent dealing with issues at the drop off was very efficient.

Cons: Difficult to find the car at pick up in the dark. Badly sign posted for drop off.

Canada
Renault Clio
October 6, 2022

Pros: Rodolfo Nunes!!! He’s a fantastic person and really helpful for us on the Madeira car rental experience!

Cons: Wish there was more employees to help Rodolfo! He’s a one man army who did it all!

Canada
Renault Captur
October 6, 2022

Pros: Brakes on first car were shot (vibrate badly at highway speed). Madeira Rent was good to give a replacement no hassle.

Cons: Arrived 30 minutes early and they tried to up sell as only thing available. Waited 30 minutes and got original car, cold.

United Kingdom
Peugeot 208
October 5, 2022

Pros: Good value for money

Cons: Easy to find the rental - not so easy to find the car.... Car was quite a lot under powered.

Czech Republic
Peugeot 208
October 2, 2022

Pros: Booked a small car (Peugeot 208 or similar), received a brand new Peugeot 308, we were very happy with the car. Good prices compared to competitors in Madeira. The blocked deposit on my credit card was released very quickly after returning the car, which was very appreciated. With other companies I sometimes needed to wait for days. Quick handover of car for both pick up and return.

Cons: Only 2 small remarks - the front window wasn't very well cleaned from the inside, so the visibility wasn't good when there was sunlight coming in directly from the front - nothing major though. And second, I didn't find the paperwork I was signing during pick up 100% clear and I didn't see the picture with the existing damages marked in this paperwork until returning the car - but maybe this was because the car was in almost perfect condition.

Poland
Renault Captur
September 28, 2022

Pros: Car in great condition, ease of drop-off, no issues

Cons: Slight issue with children seat availability (luckily resolved)

United States of America (USA)
Renault Clio
September 25, 2022

Pros: The representative of the company was very polite and tried to help with all questions

Cons: The car had some malfunction and was pretty old

Netherlands
Renault Clio
September 21, 2022

Pros: The car was in very good condition and we had no problems with it

Cons: De rental desk agent was suspicious. We think he had a trick to make sure our two credit cards didn’t work, so we had no option but to buy an expensive insurance before he would let us have the car. Our credit cards worked before that moment and also worked the next day

United States of America (USA)
Peugeot 308
September 18, 2022

Pros: Quick response to reporting of problem

Jersey
Seat Arona
September 16, 2022

Cons: A bit pushy to get you to upgrade to a more expensive car

United Kingdom
Peugeot 208
September 15, 2022

Pros: Easy pick up. Easy drop off.

Cons: The general mechanical state of the car.

Belgium
Seat Arona
September 14, 2022

Pros: Good car

Cons: They took money from our deposit without any reasoning and are unreachable.

Canada
Renault Clio
September 9, 2022

Pros: Easy pickup and dropoff

Cons: to the point

United States of America (USA)
Peugeot 308
September 4, 2022

Pros: Reserving and picking the car up was equally simple. Rental agent was friendly and explained everything quick and simple. It helped that he also knew english well.

Cons: Wish it was easier to find the car. The rental agent gave me directions but it looked like it was parked in the street, Didn’t look like part of the parking lot. So Maybe have a better sign regarding the company name for people who arrive at after the sun goes down like in my case. Other than that…super easy.

France
Peugeot 208
August 24, 2022

Pros: The rental agent that attend us was really professional and helped us through the process.

Mozambique
Mercedes Benz Vito
August 24, 2022

Pros: It was simple and fast

Cons: Warning apeard for oil change and tyre pressure adjustment

Hungary
Renault Captur
August 15, 2022

Pros: Quick service, language knowledge, attitude.

Cons: Until now I did not receive the deposit (14 days after), and not received the promised contract by e-mail.

United Kingdom
Seat Alhambra
August 11, 2022

Pros: Car damage report in Portuguese, took time to go back to the desk to clarify issues.

Canada
Peugeot 208
August 8, 2022

Pros: Quick and knowledgable.

Cons: Nothing - all went smoothly.

United States of America (USA)
Fiat 500
July 24, 2022

Pros: Easy to check in and out.

Cons: None

Czech Republic
Renault Captur
July 18, 2022

Pros: Nice new car, very customer friendly access.

United States of America (USA)
Seat Arona
July 14, 2022

Pros: The car was clean and what we wanted. The return was easy and the pick up went pretty well.

Cons: I did not like that we were told we had to use the credit card that we used to book the car (AMEX) and then were told that your company does not take AMEX. This did not interfere with us at all, but was not consistent. Mostly, I did not like the upsell effort to an SUV that would have been difficult to use on such narrow roads. I also though the price to be high.

United Kingdom
Mercedes A Class
July 14, 2022

Pros: Not much.

Cons: The car broke down after 4km from collecting it from the airport.

Poland
Renault Captur
July 10, 2022

Pros: The staff was nice and friendly

Ukraine
Seat Arona
July 8, 2022

Pros: The car was good, but I paid for it. And paid much more...

Cons: They are not human. Madeira is great, but they really spoil the experience of Madeira. Unfortunately...

United States of America (USA)
Seat Arona
July 8, 2022

Pros: Quick and Friendly

Cons: Picking up car was a little confusing, would have been helpful if there was a representative in the car lot to help

France
Peugeot 208
July 8, 2022

Pros: Insurance, customer service, prices

Bulgaria
Renault Captur
June 16, 2022

Pros: Fast with clear conditions

Cons: All was perfect

United Kingdom
Seat Arona
June 13, 2022

Pros: Nothing, agent not helpful

Cons: -100

United Kingdom
Mercedes A Class
June 2, 2022

Pros: Quick and efficient

Cons: N/a

Czech Republic
Peugeot 108
June 2, 2022

Pros: Fast and straightforward service. It was possible to do some modification of the order without any problem when picking the car.

Spain
Peugeot 208
May 29, 2022

Pros: Prompt and efficient friendly service but not pushy

Ireland
Seat Arona
May 28, 2022

Cons: Signage in the car park - difficult to find Madiera Rent, signage for all other rental companies visible but not madiera rent

Czech Republic
Seat Arona
May 24, 2022

Pros: Rychlé vyzvednutí i odevzdání auta. Kauce uvolněna na kartě okamžitě.

Cons: Vše bylo v pořádku.

Canada
Seat Arona
May 19, 2022

Cons: full coverage doesn't cover damage to engine :(

United Kingdom
Renault Captur
May 11, 2022

Pros: Car was excellent and pick up drop off easy

Switzerland
Peugeot 208
May 10, 2022

Pros: Overall amazing experience!

United Kingdom
Renault Captur
May 8, 2022

Pros: All good apart from fuel level

Cons: Fuel range was 492km when picked up, I returned it full 610km range so obviously was not FULL on pick up even though Fuel gauge said full

Germany
Renault Captur
April 20, 2022

Cons: unfriendly car delivery by the agent after complaining the bad inside cleaning of the car

United Kingdom
Peugeot 2008
April 11, 2022

Pros: Very efficient…

Cons: Xxx

United Kingdom
Renault Clio
April 8, 2022

Pros: Proffesional

United Kingdom
Peugeot 108
April 2, 2022

Pros: Shame my first experience of Madeira was being conned into paying for an upgrade.

Cons: Telling me a car with a error warning light was fine.

United Kingdom
Peugeot 208
April 1, 2022

Pros: Located in airport

Cons: Cost of upgrade

United Kingdom
Peugeot 108
March 30, 2022

Pros: Easy to book and arrange car

United Kingdom
Peugeot 208
March 29, 2022

Pros: The service throughout was first class and can definitely recommend them. Even got an upgrade from Peugeot 208 to 308 no extra cost

Portugal
Renault Clio
March 26, 2022

Pros: Everything. Efficiency, kindness and professionalism.

Cons: I liked everything, so not applied in this item.

Poland
Peugeot 108
March 15, 2022

Pros: great price, great cars, very polite!

United Kingdom
Fiat 500
March 3, 2022

Pros: Not an old banger

Cons: Hard to find how to get back to drop off point - needs better signage at airport

Portugal
Peugeot 208
March 2, 2022

Pros: Profissionalismo dos colaboradores: Sr. Alexandre Gonçalves e Sr. Hugo

United Kingdom
Seat Arona
March 1, 2022

Pros: easy collection of our deposit / easy drop off of the car and quick check out process

Cons: When we picked up the car, we had our 1 year old baby in our arms, despite this, there was no baby seat in the car, and we were then charged 80 euro to have one put in - this didnt feel right, and when we challenged the colleague at the -1 car collection point, the discussion was overly aggressive and ''take it or leave it'' in tone - the drop off was perfect, and very quick, with no challenge on our getting our deposit back - overall i would recommend the agency

United States of America (USA)
Renault Captur
February 22, 2022

Pros: good car

Cons: horrible service

United Kingdom
Peugeot 208
January 1, 2022

Pros: Nice car, upgrade due to availability. Full to full.

Cons: Longish wait at airport to deal with rental formalities - details could have been supplied beforehand.

France
Fiat 500
December 10, 2021

Cons: Billing doubled compared to amount announced and charged by discovercars. No explanation was given.

United Kingdom
Mercedes A Class
November 22, 2021

Pros: Fairly new car in very good condition.

Cons: Car was provided with 7/8 of a tank of fuel. Very difficult to return it with that amount of fuel. Full to full is much better.

United Kingdom
Peugeot 108
November 16, 2021

Pros: Great service, no fuss

Cons: Nothing

Sweden
Mercedes B-Class
November 10, 2021

Pros: Efficient and friendly

Cons: All fine - but no better than competition

Switzerland
Peugeot 208
November 5, 2021

Pros: The agent gave a good price and good reason to upgrade to car with more power..”steap roads” she was right and thank you.

United Kingdom
Fiat 500
November 4, 2021

Cons: Location of car not easy to find.

Malta
Peugeot 108
November 2, 2021

Cons: I still didn’t receive the closure of contract / confirmation that all was fine and my deposit got released. Dropped the car on the 30th November. Got told I’ll get an email straight away the same day.

Canada
Peugeot 108
October 25, 2021

Pros: Very professional representatives.

United States of America (USA)
Citroen Spacetourer
October 1, 2021

Pros: Worst car I have ever rented. Will not be renting from Madeira Rent next time we go to Madeira.

Cons: Car was weak and damaged. And for the amount of money paid, the size of it ! we needed a strong vehicle instead we got a very weak vehicle that struggled to get around the island. Seat would get stuck, door wouldn’t shut correctly and the engine was so weak and when I asked the agent for replacement he knew that car was not very strong but said he didn’t have anything else.

United Kingdom
Renault Clio
September 16, 2021

Pros: Friendly staff, and easy to find in the airport

Cons: Car given was not the one which was ordered. It was an alternative.

United Kingdom
Fiat 500
September 9, 2021

Pros: Quick and easy to return the car

Cons: Being charged extra

Portugal
Peugeot 2008
September 8, 2021

Cons: Devido a uma informação errada dada por um dos funcionários demorámos mais de uma hora para levantar o carro, o carro reservado não foi o que nos foi facultado e ainda tivemos que deixar depósito apesar de nos ter sido dito que não era necessário aquando da reserva.

United Kingdom
Peugeot 208
August 19, 2021

Pros: the car was very good

Cons: No keys for gates.

United Kingdom
Renault Clio
August 9, 2021

Pros: Good service.

Cons: Only difficulty was dropping off keys on return because of Covid-19 restrictions.

Lithuania
Mercedes A Class
August 4, 2021

Pros: Was possible to pick up car in airport at very late time and return car in city office.

Cons: Fuel tank was ½ and no water to wash front glass.

Portugal
Seat Alhambra
July 30, 2021

Pros: The quality of the car! Almost new!

Cons: The insurance. Had to do 2 insurances because the one provided by Discover Cars was useless!!!!

United Kingdom
Peugeot 2008
July 27, 2021

Pros: Fast pick up

Cons: Didn’t tell us about how to get out CB3 of the car park and that the key was in the glove compartment. Air conditioning was broken.

Portugal
Peugeot 208
July 26, 2021

Cons: They charged 300.00€ for flat tyre!!!!

Romania
Mini Cooper Cabrio
July 15, 2021

Pros: Very nice and new car

Cons: The woman from the rental office was not very nice. The deposit amount was huge: 1600 Euro and it was not mentioned anywhere. Maybe some people don’t have this amount in their account. I would have prefered more transparency.

Czech Republic
Peugeot 2008
June 12, 2021

Cons: Was promised diesel bit received gasoline car…

United States of America (USA)
Peugeot 2008
May 15, 2021

Cons: Trying to charge me for damage I did not do

Czech Republic
Peugeot 2008
May 5, 2021

Pros: helpfulness, communication

Cons: Car was smelling from cigaretes (probably previous customer)

Poland
Vauxhall Corsa
December 13, 2020

Cons: Slow IT system responsiveness at car pickup - it took about 15 minutes to process all data. I was the first person in the queue which helped a lot, otherwise it could be a nightmare.

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