Madeira Rent at Madeira Funchal Airport

Pros: Easy and quick service, both when pick up and return

Cons: Finding the car park could have been easier (when picking up)

Pros: Efficient, nice car, ease of return

Cons: Automatic considerably more expensive we went sure with the hills if manual would be too difficult.

Pros: Service was friendly and helpful!

Cons: Car I booked versus car I recieved were similar in size but it was underpowered, and on the narrow,very steep roads of madeira, it makes a difference, but I managed.

Cons: This is a complete scam. They are trying to accuse me of putting the wrong fuel in my car so they can charge me an insane fee, and this is in addition to the $98 “insurance” that covers any damage. I will be speaking with my lawyer, the Madeira board of tourism, and my credit card company. I would never recommend this place to anyone.

Pros: Best prices on Madeira, efficient service, friendly staff. Great experience!

Cons: It was rather pricey, although cheaper than other brands. The airport rental parking is a little confusing.

Pros: Quick and efficient, high quality cars

Pros: Madeira Airport website

Pros: Zuverlässigkeit

Cons: Auto an der falschen Stelle gesucht, Angaben zu ungenau

Pros: I didn’t like much. They gave me a faulty car with a bad clutch, they wouldn’t listen to anything I told them about my experience. They basically told me I had to pay for the clutch and when I started a conversation about how I barely drove it, they changed the subject.

Cons: Everything… the car I got had a bad clutch and stunk from the start, they wanted me to go back to the airport to change cars and when I got there, no one at the desk for almost an hour. Couldn’t talk to a supervisor about my experience. Only told that I have to pay and to contact via email which is unacceptable and bad service.

Pros: Quick service

Cons: Engine of rented car was poor for a terain what was it on Madeira

Pros: Easy to find in the airport, had the car I requested

Cons: A little confusing returning the car in the early morning hours. A map or a visual might be beneficial for people not familiar with the airport.

Pros: Good car with everything on it and only 8.000 km driven

Cons: Extra costs at the desk while my credit card worked well on other sites. We were definitely cheated!!

Pros: Excellent

Cons: None

Pros: Very friendly and efficient staff. Car in good condition and problem free.

Cons: I have never found car hire in Madeira good value compared to other regions like mainland Spain etc. Cars are underpowered for the prices charged. We had to pay €85 extra for the week to get a 1.3L vs 0.9L car. Despite the fact that we had booked an automatic C/D group car. This ended up paying over €520 for a weeks car hire of a golf - hence my lower score for value for money. Otherwise very happy with the company.

Pros: Picking up was easy , car was in very good condition

Cons: Had confusion while dropping the key off . As drop off is at the arrival floor not departure .

Pros: propreté de la voiture

Cons: on ne vous donne aucune explication sur le véhicule on vous remet les clés c'est tout .Réservoir d' essence à moitié. Lors du paiement de la caution refus de notre carte bancaire car carte débit mais c' est celle qui a pourtant réglé la location .Refus également de la carte bancaire ( crédit)de ma femme car pas même prénom du coup on nous a taxé de 126 euro en plus de la location.je considère ça comme une arnaque contrat location rédigé en anglais

Pros: quick service and quick drop off

Cons: nothing I could mention now

Pros: Easy access and pick up procedures

Cons: No support at the pick up location for the assessment of the car conditions

Pros: At the desk service very helpful.

Cons: Waiting for someone to be with me to see any defaults and anymore explanations.

Pros: I thought they were the best car rental company I have ever dealt with. Everyone was super friendly and great at explaining!! Just amazing

Cons: My maintenance light came on (I mistook it for a check engine) email service was response during the week and explained. The only concern was I requested on Saturday but there must not have been anyone in the office over the weekend. Which is fine and I totally respect that, but I might suggest in the automated email that they will be able to respond during normal business hours

Pros: Car rental staff was very professional and trustworthy. Overall a great experience.

Pros: They upgraded my rental to a larger 1,5 liter car, which was nice in hilly Madeira.

Cons: Because my creditcard didn't work at the booth of Madeira rent (i have had no problems with it elsewhere), i had to go for a cash insurance of €160 (plus €300 deposit) for all damages excluding windows and tires. This was annoying as i already had payed the Discover Cars insurance. The fuel in this car was 'same to same', opposing the 'full to full' i opted for when booking.

Cons: When we picked up the car They didn’t tell us their was a key card in de car, so when we wanted to drop off the car we couldn”t open the gate. So we had to drive three times around the airport!

Cons: I rented a car with full insurance on your website, but when I wanted to pick up the car I needed to pay 126 EUR for a week additional insurance, and 300 EUR deposit because I have no credit card. It was surprise for me, and I don't understand why should I pay, if I prepaid full insurance?

Pros: Friendly professional and lived up to their promises.

Cons: N/A

Pros: Cars were clean.

Cons: Young men who were not very helpful to a foreign driver who was in trouble.

Pros: Excelente serviço

Pros: good service

Cons: -

Pros: O carro estava limpo e em bom estado. Fácil comunicação com a agência e disponibilidade.

Pros: The representative was very professional and explained everything clearly, he offered additional features, but we did not feel pushed to purchase them. The car was very new, very clean and in a very good condition, the drop off was as smooth as it gets.

Pros: Efficient collection, clean car that worked well.

Cons: Rather a long way to drag the cases to collect the car

Pros: Good quality cars well presented

Cons: Nothing

Pros: Friendly and efficient

Cons: Easy

Pros: Clean and new car, easy and convenient pick-up and drop off

Cons: Everything was fine, nothing to complain about

Cons: Different prices on website and in real

Pros: Good service, great support

Cons: Everything was good. Thank you.

Pros: Once we sorted out the times problem, very efficient . The vehicle was excellent.

Pros: Quick and easy. Online documentation

Cons: I thought fuel was full to full but this was not the case Madeira is very mountainous and the car didn’t have much go

Pros: Service is awesome, but IMHO pretty expensive

Cons: The car has deep scratches. It's not a huge problem but It disturbs me every time when I see it.

Pros: The guy at the front desk was very helpful with his detailed explanation.

Cons: We reserved an automatic- I haven't driven a manual in years & didn't want any problems on the steep roads in Madeira... Instead We were given the Fiat500 w/a semiautomatic transmission & the car was an absolute disaster to drive. It would downshift randomly (middle of the highway going 70k), would give low oil pressure warnings on big hills (in Madeira, all roads are hills), & would switch from automatic to manual on it's own. Worst rental car I've ever had, and it added a lot of stress to the

Pros: brilliant, easy and car is great condition

Pros: See note I wrote above.

Cons: Scam. Wanted to let me pay more for a bigger and yonger car. (as written above) I did not made that choice. And the so called worse car only drove 17.500km !!!! and very powerfull...

Cons: Staff did not inspect the car with us when picked up the car. Quite sneaky. She just asked us to take pictures whenever I saw scratch and dents different from their pre-inspected car.

Pros: Car was exactly what I was looking for.

Cons: Asked for 'full to full', but was given car only a third full. Rental agent tried to get us to upgrade to a larger car, when the one we asked for & was given was fine.

Pros: Professional and couteous

Cons: No complaints..

Pros: Nothing

Cons: Trying to sell a full coverage and not helped at all

Pros: Clean, fast and reliable

Pros: Detailed explanation of the car

Pros: the cars are recent and the service is correct

Pros: The simplicity

Pros: Was very quick at reception desk and car in great condition.

Pros: Ease of use and drop off/pick up.

Cons: I loved that they offered me the option of paying a fee to not have a large amount of $ held on my credit card, but I also just hate that that is a policy in the first place. Also, they tried to upsell me to a nicer model, and it felt unnecessary.

Pros: Everything was seamless.

Cons: n/a

Pros: Quick, clean and efficient and car was in excellent condition.

Cons: They were missing the card key for rental car return lot gate. Had to wait at the gate and walk all the way to front to have attendant open the gate.

Pros: Very quick at checking and at car collection

Pros: Agent dealing with issues at the drop off was very efficient.

Cons: Difficult to find the car at pick up in the dark. Badly sign posted for drop off.

Pros: Rodolfo Nunes!!! He’s a fantastic person and really helpful for us on the Madeira car rental experience!

Cons: Wish there was more employees to help Rodolfo! He’s a one man army who did it all!

Pros: Brakes on first car were shot (vibrate badly at highway speed). Madeira Rent was good to give a replacement no hassle.

Cons: Arrived 30 minutes early and they tried to up sell as only thing available. Waited 30 minutes and got original car, cold.

Pros: Good value for money

Cons: Easy to find the rental - not so easy to find the car.... Car was quite a lot under powered.

Pros: Booked a small car (Peugeot 208 or similar), received a brand new Peugeot 308, we were very happy with the car. Good prices compared to competitors in Madeira. The blocked deposit on my credit card was released very quickly after returning the car, which was very appreciated. With other companies I sometimes needed to wait for days. Quick handover of car for both pick up and return.

Cons: Only 2 small remarks - the front window wasn't very well cleaned from the inside, so the visibility wasn't good when there was sunlight coming in directly from the front - nothing major though. And second, I didn't find the paperwork I was signing during pick up 100% clear and I didn't see the picture with the existing damages marked in this paperwork until returning the car - but maybe this was because the car was in almost perfect condition.

Pros: Car in great condition, ease of drop-off, no issues

Cons: Slight issue with children seat availability (luckily resolved)

Pros: The representative of the company was very polite and tried to help with all questions

Cons: The car had some malfunction and was pretty old

Pros: The car was in very good condition and we had no problems with it

Cons: De rental desk agent was suspicious. We think he had a trick to make sure our two credit cards didn’t work, so we had no option but to buy an expensive insurance before he would let us have the car. Our credit cards worked before that moment and also worked the next day

Pros: Quick response to reporting of problem

Cons: A bit pushy to get you to upgrade to a more expensive car

Pros: Easy pick up. Easy drop off.

Cons: The general mechanical state of the car.

Pros: Good car

Cons: They took money from our deposit without any reasoning and are unreachable.

Pros: Easy pickup and dropoff

Cons: to the point

Pros: Reserving and picking the car up was equally simple. Rental agent was friendly and explained everything quick and simple. It helped that he also knew english well.

Cons: Wish it was easier to find the car. The rental agent gave me directions but it looked like it was parked in the street, Didn’t look like part of the parking lot. So Maybe have a better sign regarding the company name for people who arrive at after the sun goes down like in my case. Other than that…super easy.

Pros: The rental agent that attend us was really professional and helped us through the process.

Pros: It was simple and fast

Cons: Warning apeard for oil change and tyre pressure adjustment

Pros: Quick service, language knowledge, attitude.

Cons: Until now I did not receive the deposit (14 days after), and not received the promised contract by e-mail.

Pros: Car damage report in Portuguese, took time to go back to the desk to clarify issues.

Pros: Quick and knowledgable.

Cons: Nothing - all went smoothly.

Pros: Easy to check in and out.

Cons: None

Pros: Nice new car, very customer friendly access.

Pros: The car was clean and what we wanted. The return was easy and the pick up went pretty well.

Cons: I did not like that we were told we had to use the credit card that we used to book the car (AMEX) and then were told that your company does not take AMEX. This did not interfere with us at all, but was not consistent. Mostly, I did not like the upsell effort to an SUV that would have been difficult to use on such narrow roads. I also though the price to be high.

Pros: Not much.

Cons: The car broke down after 4km from collecting it from the airport.

Pros: The staff was nice and friendly

Pros: The car was good, but I paid for it. And paid much more...

Cons: They are not human. Madeira is great, but they really spoil the experience of Madeira. Unfortunately...

Pros: Quick and Friendly

Cons: Picking up car was a little confusing, would have been helpful if there was a representative in the car lot to help

Pros: Insurance, customer service, prices

Pros: Fast with clear conditions

Cons: All was perfect

Pros: Nothing, agent not helpful

Cons: -100

Pros: Quick and efficient

Cons: N/a

Pros: Fast and straightforward service. It was possible to do some modification of the order without any problem when picking the car.

Pros: Prompt and efficient friendly service but not pushy

Cons: Signage in the car park - difficult to find Madiera Rent, signage for all other rental companies visible but not madiera rent

Pros: Rychlé vyzvednutí i odevzdání auta. Kauce uvolněna na kartě okamžitě.

Cons: Vše bylo v pořádku.

Cons: full coverage doesn't cover damage to engine :(

Pros: Car was excellent and pick up drop off easy

Pros: Overall amazing experience!

Pros: All good apart from fuel level

Cons: Fuel range was 492km when picked up, I returned it full 610km range so obviously was not FULL on pick up even though Fuel gauge said full

Cons: unfriendly car delivery by the agent after complaining the bad inside cleaning of the car

Pros: Very efficient…

Cons: Xxx

Pros: Proffesional

Pros: Shame my first experience of Madeira was being conned into paying for an upgrade.

Cons: Telling me a car with a error warning light was fine.

Pros: Located in airport

Cons: Cost of upgrade

Pros: Easy to book and arrange car

Pros: The service throughout was first class and can definitely recommend them. Even got an upgrade from Peugeot 208 to 308 no extra cost

Pros: Everything. Efficiency, kindness and professionalism.

Cons: I liked everything, so not applied in this item.

Pros: great price, great cars, very polite!

Pros: Not an old banger

Cons: Hard to find how to get back to drop off point - needs better signage at airport

Pros: Profissionalismo dos colaboradores: Sr. Alexandre Gonçalves e Sr. Hugo

Pros: easy collection of our deposit / easy drop off of the car and quick check out process

Cons: When we picked up the car, we had our 1 year old baby in our arms, despite this, there was no baby seat in the car, and we were then charged 80 euro to have one put in - this didnt feel right, and when we challenged the colleague at the -1 car collection point, the discussion was overly aggressive and ''take it or leave it'' in tone - the drop off was perfect, and very quick, with no challenge on our getting our deposit back - overall i would recommend the agency

Pros: good car

Cons: horrible service

Pros: Nice car, upgrade due to availability. Full to full.

Cons: Longish wait at airport to deal with rental formalities - details could have been supplied beforehand.

Cons: Billing doubled compared to amount announced and charged by discovercars. No explanation was given.

Pros: Fairly new car in very good condition.

Cons: Car was provided with 7/8 of a tank of fuel. Very difficult to return it with that amount of fuel. Full to full is much better.

Pros: Great service, no fuss

Cons: Nothing

Pros: Efficient and friendly

Cons: All fine - but no better than competition

Pros: The agent gave a good price and good reason to upgrade to car with more power..”steap roads” she was right and thank you.

Cons: Location of car not easy to find.

Cons: I still didn’t receive the closure of contract / confirmation that all was fine and my deposit got released. Dropped the car on the 30th November. Got told I’ll get an email straight away the same day.

Pros: Very professional representatives.

Pros: Worst car I have ever rented. Will not be renting from Madeira Rent next time we go to Madeira.

Cons: Car was weak and damaged. And for the amount of money paid, the size of it ! we needed a strong vehicle instead we got a very weak vehicle that struggled to get around the island. Seat would get stuck, door wouldn’t shut correctly and the engine was so weak and when I asked the agent for replacement he knew that car was not very strong but said he didn’t have anything else.

Pros: Friendly staff, and easy to find in the airport

Cons: Car given was not the one which was ordered. It was an alternative.

Pros: Quick and easy to return the car

Cons: Being charged extra

Cons: Devido a uma informação errada dada por um dos funcionários demorámos mais de uma hora para levantar o carro, o carro reservado não foi o que nos foi facultado e ainda tivemos que deixar depósito apesar de nos ter sido dito que não era necessário aquando da reserva.

Pros: the car was very good

Cons: No keys for gates.

Pros: Good service.

Cons: Only difficulty was dropping off keys on return because of Covid-19 restrictions.

Pros: Was possible to pick up car in airport at very late time and return car in city office.

Cons: Fuel tank was ½ and no water to wash front glass.

Pros: The quality of the car! Almost new!

Cons: The insurance. Had to do 2 insurances because the one provided by Discover Cars was useless!!!!

Pros: Fast pick up

Cons: Didn’t tell us about how to get out CB3 of the car park and that the key was in the glove compartment. Air conditioning was broken.

Cons: They charged 300.00€ for flat tyre!!!!

Pros: Very nice and new car

Cons: The woman from the rental office was not very nice. The deposit amount was huge: 1600 Euro and it was not mentioned anywhere. Maybe some people don’t have this amount in their account. I would have prefered more transparency.

Cons: Was promised diesel bit received gasoline car…

Cons: Trying to charge me for damage I did not do

Pros: helpfulness, communication

Cons: Car was smelling from cigaretes (probably previous customer)

Cons: Slow IT system responsiveness at car pickup - it took about 15 minutes to process all data. I was the first person in the queue which helped a lot, otherwise it could be a nightmare.