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Madeira Rent at Madeira Funchal Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Easy to find, new and clean car, agent spoke perfect English and explained everything
Pros: Helpful and friendly staff, easy out of hours drop off
Pros: Customer service was amazing. Our guy was incredibly helpful and kind. I wish I remembered his name for the review!
Pros: Agents were friendly and efficient.
Cons: Very little to criticise.
Pros: Car almost new in good condition, cleaned well.
Cons: Trying to give extra higher class of car and extra insurance to each client which cause delay in getting car timely.
Pros: Quick. Polite staff. Good parking location. Nice car.
Cons: Tried to sell me full coverage, the one I bought from DC is "3rd party". I booked one month in advance, but my car wasn't available. They gave me cheaper one from another rental company. It was good though. All documentation is digital, my signature was copy-pasted without my consent, before the car was shown. Mailed me later. Damage list - foreign language. Rental desk tried to upgrade my car to a "bigger" one. +Cost: hand-written number. Agent: no mutual car inspection out/in? OK, I guess.
Pros: Friendly and efficient staff
Cons: Great service
Pros: Good price. Easy access to cars. Fast paperwork. Drop off after 8pm. Our flight was in the middle of the night so dropping off the car at midnight was very handy.
Cons: I was not sure if the car is OK. There were some marks on the car's chassis when we take it and none were mentioned on the paper.
Pros: Everything was great
Cons: Nothing was bad
Pros: Exellent service, very polite!
Pros: They were very helpful
Cons: Clean new car with plenty of pep. Got us around island fine. Do not appreciate being intimidated into buying more insurance or getting an automatic transmission to drive. Tell agent to back off trying to get more money.
Pros: Easy check in and friendly counter help.
Cons: Was standing at the car check out waiting to get keys when another group showed up and the agent helped them first.
Pros: Good and fast service. Great and swift help
Cons: Please make clear just before the trip what car rental office to go to. We were looking for a discover cars rental office but couldn’t find it. After some time we saw very small in the email that we needed to go to Madeira rent office. This could be more highlighted in emails
Pros: Nice selection of cars.
Cons: I felt the agent tried to push a more powerful (Hp) car on us, which we did end up taking her advice. After criss-crossing the mountainous landscape of Madeira for a week, we don’t feel one was needed. We feel the agent did some upselling!
Pros: Staff was helpful and friendly. Car was good.
Cons: Had to walk far in the airport and be in the heat while picking up the car.
Pros: We had a bigger car than booked
Cons: De deposit is realy high, we had the option the buy off the deposit for a lot of money aswell
Cons: Overcharged, upsold & lied to.
Pros: fast, easy
Cons: they tried to make me rent a bigger car and said the car I rent was not sufficient for the mountains but it certainly was and I didn't chose the smallest car. Bigger car would even have been inconvenient with those smaller roads
Pros: Very good
Pros: Friendly and helpful staff. For example my credit card wasn't working for the deposit so we quickly found a way around this.
Cons: Some questionable upselling tactics are used in my opinion. If you book the smallest available car you're told that something else for a small price will have a bigger engine and is better for the mountains etc. In fact this is not true as most locals have as small a car as possible. As a tourist getting a slightly bigger car can make driving on the narrow roads much more difficult.
Pros: It was quick.
Cons: The car was far from the rental desk. Too far to come back after we found the car didn't have a full tank.
Pros: Do not rent if you don’t want to end up like me! I will be disputing this charge with a bank for the damages I am not responsible for !!!!!!! Worst experience ever!!!!!
Pros: nice, clean car
Cons: price was a bit high
Pros: The communication was clear and efficient.
Cons: I thought I've booked extra insurance and payed for it. At the desk they made another proposal for an extra insurance that costs 169 euro more. That total insurance was not explained on the website.
Pros: It was the first time I rented a car and the experience was easier than I expected. The staff was very kind and answered all my questions. Also, the car I received exceeded my expectations.
Cons: I did not check when renting the car if the fuel supply was full. It was about 3/4 but I brought it back full. I asked them to pay more attention to this aspect and they offered to give me back the difference.
Pros: No problems at all (even with the Credit Card)
Cons: The plastics on the dashboard especially close to buttons and gear stick might be a bit cleaner - in general it was a minor thing. The overall experience was really good (as in my feedback)
Pros: At the airport office the agent was great, he told us how to upgread our choise of car on the internet, over all realy great all.
Cons: In Funchial in officem agent didnt help us, so we decided to go to airport office.
Pros: Straight forward
Cons: Assurance kasco buy on site in twominutes because the assurance buy on Line require a high caution on Crédit card. Sure I’ll don’t buy assurance on Line in the future
Cons: See most important reason (The company charged 488 Euros on my credit card after the return of the car (on time and everything OK) without any notification.)
Pros: new car, great value, very helpful staff
Pros: Beautifully maintained, very clean car. Super smooth right from pick up to drop off.
Pros: They are really help on our comfortable driving experience on the island instead of trying to selling things, they are professional.
Pros: Friendly Staff and quick
Pros: Experiencia perfecta. Se nos retrasó el vuelo y llegamos a Madeira renta a las 00:10h, cuando cierran a las 00:00 y nos habían esperado...El coche perfecto, buena potencia, necesaria para las infinitas cuestas de Madeira, así q recomendable. Repetiríamos.
Pros: Nothing really apart from the agent on drop off was good and efficient
Cons: Will never use again because car description very misleading when you book. We booked a 7 seater van as we had a family of 6 persons. When we arrived to pick up our vehicle we were shocked to see that we’d been given a 5 seater with 2 pull down seats that only kids could use in the boot therefore meaning zero space for ANY luggage. Despite us showing the agent the clear words 7 SEATER VAN and then looking at our 5 seater hatchback he insisted that was the vehicle we booked.
Pros: Foi tudo perfeito. Fomos bem atendidas e o carro estava limpo, bem cuidado e foi super simples para retirada e devolução do veiculo.
Pros: Isabel from the Madeira Rent was fantastic, very helpful and friendly. She solved problem with the car in seconds. She should be awarded for her hard work.
Pros: Fast efficient and effective.
Pros: Quick collection and drop off process
Cons: It wasn’t clear which desk to collect the car from and I was not told the model of car I was to be given. By the time I got down to the car park and realised it was bigger than I had requested, it was too late to go back to the desk.
Pros: Polite and courteous
Cons: The rental rates were very high
Pros: They ended up charging us half the rental fee to clean the car, which was extremely disappointing given it was not disclosed to us on check in, and the fee was not warranted.
Cons: I was 24 hrs late collecting car because of high winds at airport making it impossible to land and I was told they didn’t have time to put petrol in the car
Pros: Was really efficient and honest.
Pros: Relatively easy and quick, especially drop off.
Pros: L'agent a été vraiment gentil et nous très bien expliqué tout se que nous avons dû savoir!
Cons: L'auto n'était à la place indiqué il était supposé être au stationnement 13 mais il étais à un autre.
Pros: Madeira rent did a terrible job I will not rent any car with this company again and will not recommend it to anyone, very disappointed.
Pros: good service
Pros: Easy talk with the representative
Cons: To find the car on the parking slot
Pros: slick as hell
Cons: car too fancy!
Cons: They charged us for a scratch on the car which wasn’t cause by us and was caused by a previous driver. We are falsely being charged €300 because of this.
Pros: Brand new car and no hard selling on upgrades. Easy and friendly drop off.
Pros: Support services helped me to change the name for car driver. Thank you
Pros: Easy, fast, quick
Cons: Vehicle age and condition -- no backup camera or USB connectivity
Pros: Late model car, clean
Cons: Car given to us with 1/4 tank of fuel, forcing us to manage fuel refills in order to return car with 1/4 tank. This happened with Madeira Rent and BeRent in Lisbon. This puts a huge burden on the customer. Please push rental companies to deliver cars with a full tank!!
Cons: Insurance offers and the terminology used. See above.
Pros: Friendly, efficient and convenient
Cons: All good!
Pros: Easy and quick service, both when pick up and return
Cons: Finding the car park could have been easier (when picking up)
Pros: Efficient, nice car, ease of return
Cons: Automatic considerably more expensive we went sure with the hills if manual would be too difficult.
Pros: Service was friendly and helpful!
Cons: Car I booked versus car I recieved were similar in size but it was underpowered, and on the narrow,very steep roads of madeira, it makes a difference, but I managed.
Cons: This is a complete scam. They are trying to accuse me of putting the wrong fuel in my car so they can charge me an insane fee, and this is in addition to the $98 “insurance” that covers any damage. I will be speaking with my lawyer, the Madeira board of tourism, and my credit card company. I would never recommend this place to anyone.
Pros: Best prices on Madeira, efficient service, friendly staff. Great experience!
Cons: It was rather pricey, although cheaper than other brands. The airport rental parking is a little confusing.
Pros: Quick and efficient, high quality cars
Pros: Madeira Airport website
Cons: Auto an der falschen Stelle gesucht, Angaben zu ungenau
Pros: I didn’t like much. They gave me a faulty car with a bad clutch, they wouldn’t listen to anything I told them about my experience. They basically told me I had to pay for the clutch and when I started a conversation about how I barely drove it, they changed the subject.
Cons: Everything… the car I got had a bad clutch and stunk from the start, they wanted me to go back to the airport to change cars and when I got there, no one at the desk for almost an hour. Couldn’t talk to a supervisor about my experience. Only told that I have to pay and to contact via email which is unacceptable and bad service.
Pros: Quick service
Cons: Engine of rented car was poor for a terain what was it on Madeira
Pros: Easy to find in the airport, had the car I requested
Cons: A little confusing returning the car in the early morning hours. A map or a visual might be beneficial for people not familiar with the airport.
Pros: Good car with everything on it and only 8.000 km driven
Cons: Extra costs at the desk while my credit card worked well on other sites. We were definitely cheated!!
Pros: Very friendly and efficient staff. Car in good condition and problem free.
Cons: I have never found car hire in Madeira good value compared to other regions like mainland Spain etc. Cars are underpowered for the prices charged. We had to pay €85 extra for the week to get a 1.3L vs 0.9L car. Despite the fact that we had booked an automatic C/D group car. This ended up paying over €520 for a weeks car hire of a golf - hence my lower score for value for money. Otherwise very happy with the company.
Pros: Picking up was easy , car was in very good condition
Cons: Had confusion while dropping the key off . As drop off is at the arrival floor not departure .
Pros: propreté de la voiture
Cons: on ne vous donne aucune explication sur le véhicule on vous remet les clés c'est tout .Réservoir d' essence à moitié. Lors du paiement de la caution refus de notre carte bancaire car carte débit mais c' est celle qui a pourtant réglé la location .Refus également de la carte bancaire ( crédit)de ma femme car pas même prénom du coup on nous a taxé de 126 euro en plus de la location.je considère ça comme une arnaque contrat location rédigé en anglais
Pros: quick service and quick drop off
Cons: nothing I could mention now
Pros: Easy access and pick up procedures
Cons: No support at the pick up location for the assessment of the car conditions
Pros: At the desk service very helpful.
Cons: Waiting for someone to be with me to see any defaults and anymore explanations.
Pros: I thought they were the best car rental company I have ever dealt with. Everyone was super friendly and great at explaining!! Just amazing
Cons: My maintenance light came on (I mistook it for a check engine) email service was response during the week and explained. The only concern was I requested on Saturday but there must not have been anyone in the office over the weekend. Which is fine and I totally respect that, but I might suggest in the automated email that they will be able to respond during normal business hours
Pros: Car rental staff was very professional and trustworthy. Overall a great experience.
Pros: They upgraded my rental to a larger 1,5 liter car, which was nice in hilly Madeira.
Cons: Because my creditcard didn't work at the booth of Madeira rent (i have had no problems with it elsewhere), i had to go for a cash insurance of €160 (plus €300 deposit) for all damages excluding windows and tires. This was annoying as i already had payed the Discover Cars insurance. The fuel in this car was 'same to same', opposing the 'full to full' i opted for when booking.
Cons: When we picked up the car They didn’t tell us their was a key card in de car, so when we wanted to drop off the car we couldn”t open the gate. So we had to drive three times around the airport!
Cons: I rented a car with full insurance on your website, but when I wanted to pick up the car I needed to pay 126 EUR for a week additional insurance, and 300 EUR deposit because I have no credit card. It was surprise for me, and I don't understand why should I pay, if I prepaid full insurance?
Pros: Friendly professional and lived up to their promises.
Pros: Cars were clean.
Cons: Young men who were not very helpful to a foreign driver who was in trouble.
Pros: Excelente serviço
Pros: good service
Pros: O carro estava limpo e em bom estado. Fácil comunicação com a agência e disponibilidade.
Pros: The representative was very professional and explained everything clearly, he offered additional features, but we did not feel pushed to purchase them. The car was very new, very clean and in a very good condition, the drop off was as smooth as it gets.
Pros: Efficient collection, clean car that worked well.
Cons: Rather a long way to drag the cases to collect the car
Pros: Good quality cars well presented
Pros: Friendly and efficient
Pros: Clean and new car, easy and convenient pick-up and drop off
Cons: Everything was fine, nothing to complain about
Cons: Different prices on website and in real
Pros: Good service, great support
Cons: Everything was good. Thank you.
Pros: Once we sorted out the times problem, very efficient . The vehicle was excellent.
Pros: Quick and easy. Online documentation
Cons: I thought fuel was full to full but this was not the case Madeira is very mountainous and the car didn’t have much go
Pros: Service is awesome, but IMHO pretty expensive
Cons: The car has deep scratches. It's not a huge problem but It disturbs me every time when I see it.
Pros: The guy at the front desk was very helpful with his detailed explanation.
Cons: We reserved an automatic- I haven't driven a manual in years & didn't want any problems on the steep roads in Madeira... Instead We were given the Fiat500 w/a semiautomatic transmission & the car was an absolute disaster to drive. It would downshift randomly (middle of the highway going 70k), would give low oil pressure warnings on big hills (in Madeira, all roads are hills), & would switch from automatic to manual on it's own. Worst rental car I've ever had, and it added a lot of stress to the
Pros: brilliant, easy and car is great condition
Pros: See note I wrote above.
Cons: Scam. Wanted to let me pay more for a bigger and yonger car. (as written above) I did not made that choice. And the so called worse car only drove 17.500km !!!! and very powerfull...
Cons: Staff did not inspect the car with us when picked up the car. Quite sneaky. She just asked us to take pictures whenever I saw scratch and dents different from their pre-inspected car.
Pros: Car was exactly what I was looking for.
Cons: Asked for 'full to full', but was given car only a third full. Rental agent tried to get us to upgrade to a larger car, when the one we asked for & was given was fine.
Pros: Professional and couteous
Cons: No complaints..
Cons: Trying to sell a full coverage and not helped at all
Pros: Clean, fast and reliable
Pros: Detailed explanation of the car
Pros: the cars are recent and the service is correct
Pros: The simplicity
Pros: Was very quick at reception desk and car in great condition.
Pros: Ease of use and drop off/pick up.
Cons: I loved that they offered me the option of paying a fee to not have a large amount of $ held on my credit card, but I also just hate that that is a policy in the first place. Also, they tried to upsell me to a nicer model, and it felt unnecessary.
Pros: Everything was seamless.
Pros: Quick, clean and efficient and car was in excellent condition.
Cons: They were missing the card key for rental car return lot gate. Had to wait at the gate and walk all the way to front to have attendant open the gate.
Pros: Very quick at checking and at car collection
Pros: Agent dealing with issues at the drop off was very efficient.
Cons: Difficult to find the car at pick up in the dark. Badly sign posted for drop off.
Pros: Rodolfo Nunes!!! He’s a fantastic person and really helpful for us on the Madeira car rental experience!
Cons: Wish there was more employees to help Rodolfo! He’s a one man army who did it all!
Pros: Brakes on first car were shot (vibrate badly at highway speed). Madeira Rent was good to give a replacement no hassle.
Cons: Arrived 30 minutes early and they tried to up sell as only thing available. Waited 30 minutes and got original car, cold.
Pros: Good value for money
Cons: Easy to find the rental - not so easy to find the car.... Car was quite a lot under powered.
Pros: Booked a small car (Peugeot 208 or similar), received a brand new Peugeot 308, we were very happy with the car. Good prices compared to competitors in Madeira. The blocked deposit on my credit card was released very quickly after returning the car, which was very appreciated. With other companies I sometimes needed to wait for days. Quick handover of car for both pick up and return.
Cons: Only 2 small remarks - the front window wasn't very well cleaned from the inside, so the visibility wasn't good when there was sunlight coming in directly from the front - nothing major though. And second, I didn't find the paperwork I was signing during pick up 100% clear and I didn't see the picture with the existing damages marked in this paperwork until returning the car - but maybe this was because the car was in almost perfect condition.
Pros: Car in great condition, ease of drop-off, no issues
Cons: Slight issue with children seat availability (luckily resolved)
Pros: The representative of the company was very polite and tried to help with all questions
Cons: The car had some malfunction and was pretty old
Pros: The car was in very good condition and we had no problems with it
Cons: De rental desk agent was suspicious. We think he had a trick to make sure our two credit cards didn’t work, so we had no option but to buy an expensive insurance before he would let us have the car. Our credit cards worked before that moment and also worked the next day
Pros: Quick response to reporting of problem
Cons: A bit pushy to get you to upgrade to a more expensive car
Pros: Easy pick up. Easy drop off.
Cons: The general mechanical state of the car.
Pros: Good car
Cons: They took money from our deposit without any reasoning and are unreachable.
Pros: Easy pickup and dropoff
Cons: to the point
Pros: Reserving and picking the car up was equally simple. Rental agent was friendly and explained everything quick and simple. It helped that he also knew english well.
Cons: Wish it was easier to find the car. The rental agent gave me directions but it looked like it was parked in the street, Didn’t look like part of the parking lot. So Maybe have a better sign regarding the company name for people who arrive at after the sun goes down like in my case. Other than that…super easy.
Pros: The rental agent that attend us was really professional and helped us through the process.
Pros: It was simple and fast
Cons: Warning apeard for oil change and tyre pressure adjustment
Pros: Quick service, language knowledge, attitude.
Cons: Until now I did not receive the deposit (14 days after), and not received the promised contract by e-mail.
Pros: Car damage report in Portuguese, took time to go back to the desk to clarify issues.
Pros: Quick and knowledgable.
Cons: Nothing - all went smoothly.
Pros: Easy to check in and out.
Pros: Nice new car, very customer friendly access.
Pros: The car was clean and what we wanted. The return was easy and the pick up went pretty well.
Cons: I did not like that we were told we had to use the credit card that we used to book the car (AMEX) and then were told that your company does not take AMEX. This did not interfere with us at all, but was not consistent. Mostly, I did not like the upsell effort to an SUV that would have been difficult to use on such narrow roads. I also though the price to be high.
Pros: Not much.
Cons: The car broke down after 4km from collecting it from the airport.
Pros: The staff was nice and friendly
Pros: The car was good, but I paid for it. And paid much more...
Cons: They are not human. Madeira is great, but they really spoil the experience of Madeira. Unfortunately...
Pros: Quick and Friendly
Cons: Picking up car was a little confusing, would have been helpful if there was a representative in the car lot to help
Pros: Insurance, customer service, prices
Pros: Fast with clear conditions
Cons: All was perfect
Pros: Nothing, agent not helpful
Pros: Quick and efficient
Pros: Fast and straightforward service. It was possible to do some modification of the order without any problem when picking the car.
Pros: Prompt and efficient friendly service but not pushy
Cons: Signage in the car park - difficult to find Madiera Rent, signage for all other rental companies visible but not madiera rent
Pros: Rychlé vyzvednutí i odevzdání auta. Kauce uvolněna na kartě okamžitě.
Cons: Vše bylo v pořádku.
Cons: full coverage doesn't cover damage to engine :(
Pros: Car was excellent and pick up drop off easy
Pros: Overall amazing experience!
Pros: All good apart from fuel level
Cons: Fuel range was 492km when picked up, I returned it full 610km range so obviously was not FULL on pick up even though Fuel gauge said full
Cons: unfriendly car delivery by the agent after complaining the bad inside cleaning of the car
Pros: Very efficient…
Pros: Shame my first experience of Madeira was being conned into paying for an upgrade.
Cons: Telling me a car with a error warning light was fine.
Pros: Located in airport
Cons: Cost of upgrade
Pros: Easy to book and arrange car
Pros: The service throughout was first class and can definitely recommend them. Even got an upgrade from Peugeot 208 to 308 no extra cost
Pros: Everything. Efficiency, kindness and professionalism.
Cons: I liked everything, so not applied in this item.
Pros: great price, great cars, very polite!
Pros: Not an old banger
Cons: Hard to find how to get back to drop off point - needs better signage at airport
Pros: Profissionalismo dos colaboradores: Sr. Alexandre Gonçalves e Sr. Hugo
Pros: easy collection of our deposit / easy drop off of the car and quick check out process
Cons: When we picked up the car, we had our 1 year old baby in our arms, despite this, there was no baby seat in the car, and we were then charged 80 euro to have one put in - this didnt feel right, and when we challenged the colleague at the -1 car collection point, the discussion was overly aggressive and ''take it or leave it'' in tone - the drop off was perfect, and very quick, with no challenge on our getting our deposit back - overall i would recommend the agency
Pros: good car
Cons: horrible service
Pros: Nice car, upgrade due to availability. Full to full.
Cons: Longish wait at airport to deal with rental formalities - details could have been supplied beforehand.
Cons: Billing doubled compared to amount announced and charged by discovercars. No explanation was given.
Pros: Fairly new car in very good condition.
Cons: Car was provided with 7/8 of a tank of fuel. Very difficult to return it with that amount of fuel. Full to full is much better.
Pros: Great service, no fuss
Pros: Efficient and friendly
Cons: All fine - but no better than competition
Pros: The agent gave a good price and good reason to upgrade to car with more power..”steap roads” she was right and thank you.
Cons: Location of car not easy to find.
Cons: I still didn’t receive the closure of contract / confirmation that all was fine and my deposit got released. Dropped the car on the 30th November. Got told I’ll get an email straight away the same day.
Pros: Very professional representatives.
Pros: Worst car I have ever rented. Will not be renting from Madeira Rent next time we go to Madeira.
Cons: Car was weak and damaged. And for the amount of money paid, the size of it ! we needed a strong vehicle instead we got a very weak vehicle that struggled to get around the island. Seat would get stuck, door wouldn’t shut correctly and the engine was so weak and when I asked the agent for replacement he knew that car was not very strong but said he didn’t have anything else.
Pros: Friendly staff, and easy to find in the airport
Cons: Car given was not the one which was ordered. It was an alternative.
Pros: Quick and easy to return the car
Cons: Being charged extra
Cons: Devido a uma informação errada dada por um dos funcionários demorámos mais de uma hora para levantar o carro, o carro reservado não foi o que nos foi facultado e ainda tivemos que deixar depósito apesar de nos ter sido dito que não era necessário aquando da reserva.
Pros: the car was very good
Cons: No keys for gates.
Pros: Good service.
Cons: Only difficulty was dropping off keys on return because of Covid-19 restrictions.
Pros: Was possible to pick up car in airport at very late time and return car in city office.
Cons: Fuel tank was ½ and no water to wash front glass.
Pros: The quality of the car! Almost new!
Cons: The insurance. Had to do 2 insurances because the one provided by Discover Cars was useless!!!!
Pros: Fast pick up
Cons: Didn’t tell us about how to get out CB3 of the car park and that the key was in the glove compartment. Air conditioning was broken.
Cons: They charged 300.00€ for flat tyre!!!!
Pros: Very nice and new car
Cons: The woman from the rental office was not very nice. The deposit amount was huge: 1600 Euro and it was not mentioned anywhere. Maybe some people don’t have this amount in their account. I would have prefered more transparency.
Cons: Was promised diesel bit received gasoline car…
Cons: Trying to charge me for damage I did not do
Pros: helpfulness, communication
Cons: Car was smelling from cigaretes (probably previous customer)
Cons: Slow IT system responsiveness at car pickup - it took about 15 minutes to process all data. I was the first person in the queue which helped a lot, otherwise it could be a nightmare.