Way2Azores Rent at Madeira Funchal Airport

Pros: We had some issues with pick up and the condition of the car but then the agency resolved the problems and was very quick in dropping us off.

Cons: It took a long time to get picked up from the airport.

Pros: I didn’t like anything because the service was not provided.

Cons: The fact they didn’t provide me the service I ordered.

Pros: Personnel sympatique, rapide et à l'écoute.

Cons: Tout était très bien. Peut-être uniquement, informer le client qu'il doit téléphoner lors de l'arrivée à l'aéroport pour un pick up. Nous ne le savions pas.

Pros: Great car, and service

Cons: Difficulty to find pick up for rental car

Pros: Insufficient

Cons: Dangerous car because of the tires state

Pros: Shuttle from airport to rental pickup was fast and easy. Got the car model we requested. Friendly agent. Great price. All information needed was included in the voucher provided at the time of the online reservation.

Cons: N/A

Pros: Lovely car, good condition

Cons: No spare tire

Pros: They were brilliant.

Cons: Nothing

Pros: Straightfoward, hassle free, great price

Cons: Quite a long wait for pick up when we landed

Pros: Easy service

Cons: Nothing to say

Pros: Fast, easy, convenient

Pros: Très déçu compagnie arnaque……faire très attention

Pros: Digital onboarding

Cons: You should encourage digital onboarding so that the customers who do that have priority at pick-up. Otherwise you still have to wait in line with eveyone else. In that case there is no added value for the customer.

Pros: Pick up and return with no hassle and all electronic documentation.

Cons: Location outside airport.

Cons: Was to slow to pick up the car

Pros: Everything was simple and smooth.

Cons: Nothing really.

Cons: Our car was an older model with squeaky brakes, many previous damages , as well as being underpowered; struggled to go up hills - had to go hills mostly in second or first gear.

Cons: Waited 1hour for pick up Very slow

Pros: All well organised

Cons: Pick up took 40 min before we had a place in the van that camo only once a quarter Other thing, though good organised, it's not clear how it works, make it more understandable so people know why and where they are waiting

Pros: The cleanliness of the car.

Cons: I did not like to pay 3 time the price of the renting for a the deposit insurance just because i have only a debit card, despite the full coverage insurance.

Pros: efficiency

Cons: the process for blocking the deposit, first time someone saved by card details instead of blocking the amount on a POS machine

Pros: Quick, friendly and no issues at all. Car was new, clean and in good condition

Pros: Amazing value, similar service to a brand name at a very competitive price.

Cons: I liked everything, one little improvement is that the gear cover was loose and could be easily fixed. Everything else was perfect.

Cons: The voucher was valid for 120 minutes. Even though they knew the flight was delayed, they closed business before the end of the 120 minutes. The following day, they had apparently rented out the car so we had to pay an upgrade

Pros: O profissional que me recebeu na entrega do carro, foi muito simpático e competente.

Cons: Inicialmente não tinha saldo no cartão de crédito e precisei de ajuda, que foi dada por uma cliente; o carro entregue tinha pneus em mau estado, o que levou à troca após contacto, causando perda de tempo de férias; após um acidente, foram cobrados custos pelo tempo de imobilização para reparação/ pintura. A empresa cobra aos clientes esses valores, mas na prática, não realiza as reparações, continuando a alugar veículos com riscos (como recebi o meu). O cliente paga por um trabalho não realizado

Pros: Dobry kontakt i cały proces wypożyczenia jaki i zwrotu bardzo sprawny.

Cons: Bez zarzutu

Pros: Return of the car

Pros: Everything except the pick up arrangements

Cons: The pickup arrangements. This needs to be much clearer in the instructions, ideally a telephone at the the airport

Pros: They were willing for the transit to the accomodation , not to the airport.

Pros: Friendly

Cons: The petrol at pickup was approximate. It meant I put too much in when I returned

Pros: Pretty straight forward process

Cons: N/A

Pros: Nothing at all.

Pros: First car was not ok - I went back and got a good car. Happy with the easy switch

Cons: Car change on first day

Pros: no issues

Cons: they were not very friendly and we had to wait for them to drive us to the aiport beig a few members of staff.

Pros: Staff were helpful and polite

Cons: The fuel tank was not full. I was expected to return the car with the fuel gauge indicating the same amount of fuel. This took a bit of calculating and even then there was more than I started with. I was expecting full to full, fair fuel policy.

Pros: Fabulous service

Cons: I wish Discover cars would be more clear on their insurance policy. The insurance yiu are buying is insurance on the deductible not an insurance for the vehicle. So tge rental comoanynouts a $2700 hold.ok your credit card to cover the deductible and if there is an accident, they take it, then you have to contact t Discover cars so they use tge insurance the deductible to cover the $2700. But who knows how long that will take and if they ever return you the money.

Pros: Car rattled and engine management lights on dash

Cons: Tried to make me pay more for upgrade

Pros: Great customer service. All the staff were amazing. Quick service with no time wasting in all the bureaucracy like other Rentals that we have used before. We always have full insurance, and other Rentals always try to "scare us" into buying extra insurance, but Way2Azores didn't, which was surprisingly refreshing. We highly recommend! Great value for money!

Cons: N/A

Pros: Good rate, nice customer service, new car

Cons: It is not in the airport so you need to allocate time for pick up ans drop off.

Pros: The return was straight forward and quick

Cons: Car upgrade pushed hard

Cons: I wish they had s cellphone holder

Pros: The airport pickup gentleman was very helpful and knowledgeable, giving us driving tips for the island. The agent at the desk was also very helpful and friendly.

Pros: Easy check in and check out

Cons: Slight smell of food in the car. Like Burger king or Mcdonalds, but overall experience was very good

Pros: Helpful- good price

Cons: Nothing

Pros: Quick and friendly service

Cons: Pneus usés, lacérés, fissurés, dangereux !!! Problème de batterie, voiture qui ne démarré plus, obligé de se faire remorquer.

Pros: Everyone was friendly and the rental went well

Cons: We were not given clear WhatsApp instructions to be able to call for a shuttle from the airport. This could be improved!

Pros: Simpel and clier

Cons: De banden waren voor erg kaal en deze zouden eigenlijk vervangen moeten worden

Pros: Relaxed and friendly

Cons: N/a

Cons: My first car was damaged (hit and run) The replacement car was much less quality and the brakes needed replaced

Pros: nothing

Cons: horrible experience, they forced me to pay double the price of rent because they don't accept cash of debit cards, this is unacceptable

Pros: A good rental service in terms of efficiency, policy conditions and availability of the workers

Cons: Two factors are the reason why we do not give a higher score: - the rental centre closes at 9pm and in case of picking up the car after that time (due to a plane delay) we would have had to pay 35€ for a delay that was not under our control at a time that is not late at night -The car engine was bad (much more than expected from the type of car rented, especially when driving uphill we preferred to stop for a while to avoid motor overload), with a bit low tyre pressure at the time of collection

Pros: The car. The quick service.

Cons: The fact that deposit can only be made via a credit card and no other options were accepted. Being forced to pay an extra insurance instead. This step could be more customer friendly with alternative payment methods

Cons: No GPS. 6 minutes late pick up point.

Pros: Easy process, collection and drop off at the airport, great price

Cons: I would not recommend anyone to hire a car with a small engine as it is very hard going up the hills, most of the time you need to go on #1 and it is very laud, people are turning but if you change the gear to #2 it is not strong enough and goes down quickly so had to change back to #1

Pros: Service is excellent, they are fast and care of good experience, offer car upgrades.

Pros: Lo dicho arriba

Cons: Cobrar 35€, por llamar 1 minuto tarde para la recogida

Pros: Profesional service

Pros: Excellent service, je recommande vivement le personnel est top et pas trop regardant au retour du véhicule sur l état bref si je devais refaire, je referais

Cons: Company name was Way2Madeira, not Way2Azores

Pros: Great condition

Cons: N / a

Pros: Cheap, polite staff.

Cons: Took too long to pick us up because the employee "had to go to a bathroom" (it was quite late st night). Not all car damages and scratches were marked and employee just advised us to take pictures as a proof (why can't you just msrk everything?). We also later found additional damage on the bottom of the car that were not marked. Luckily, we were not charged for that.

Pros: In general everything was OK

Cons: Our car, probably like most rental cars on the island had a terrible transmission. Especially the first gear was really bad which made it not easy to drive. If people ruin the clutches, I'm not sure why they don't just buy automatics...

Pros: I hâte tief. Additional 500 euro for full insurance requested

Cons: The tires were in a pretty bad condition

Cons: Ho aspettato molto all aeroporto prima che venissero a prendermi

Pros: Efficient

Cons: Could be a little more welcoming

Pros: Because i didn't have kredit cards, we did a New contract that i can pay the rent with mu cards MasterCard debit, but for more monny..

Cons: That I have two contract with you and them. They are have contract with you and now how it go if Someone can't pay with Debit and must have another contract with them to rent the car. So when we finish and return the car i Got Back refund for tank but not from your Discovercar.-75€ because I didn't pay contract with you and pay 45€more gor using the car.

Pros: Good value

Cons: Pick up and drop off

Pros: Great friendly staff and service

Cons: Long wait at the airport for pickup

Pros: The shuttle was easy to find Process was quick and straightforward.

Cons: Only thing i didnt like was that i wasnt informed that if i return the car dirty there would be a 25euro fine

Pros: They were helpful and efficient and we had a great car

Pros: Easy to deal with. Quick and friendly. Great car at amazing price.

Pros: Everything was ok!

Pros: Very efficient and friendly service

Pros: Nothing

Cons: Nothing

Pros: can't fault the price but even if it had been more expensive, pretty much everything was spot on. the new fleet is more appropriate for the island than the old fleet with the fiat 500 happily pulling up whatever hill google thought I wanted to experience.

Cons: after my experience with some other agents in some other locations, it doesn't make me that comfortable that I don't get to see what I'm supposed to be signing before I do and then I don't receive the emails with what I've signed but, with this being my third time with them, I've mainly got used to it. One of the rare places that aren't trying desperately to increase their profits by forcing you into buying extras and hoping that you've scratched the car on return.

Pros: They were very fast and friendly

Pros: As it was said, after the phone call they immediately sent a shuttle for us to the airport, very quick dropping- in and off the car. The agreement sent to my e-mail with all the damages noted and the money quickly returned back from the deposit, not after 30 days. Very friendly and welcome employees. Thanks guys and see you soon !

Pros: Communication, pick-up, drop-off

Cons: Needed to refuel the car even it was full and provide receipt from gas station because the tank indicator was broken.

Pros: Very helpful and accommodating

Cons: On arrival waited 30 minutes to be picked up.I eventually had to ring them to be pick up.

Pros: Friendly staff, on time , same day release deposit.

Pros: Friendly efficient staff would definitely recomend

Cons: Excellent service was given from picking up the car to dropping it off.

Pros: Everything clearly explained, additional options and upgrades proposed without pushing for them. Quick return and no issue, not having caused any new damage and having filled the tank.

Cons: Tyres were almost competely consumed. Slow car pick up.

Cons: The first car we had was not good working order. We break down before that the car had no power. The second car was perfect. we would have appreciated having a car in good working order right away immediately . we lost half a day of vacation.

Pros: Straight up people's no small chit chat . Very courteous

Cons: All was good

Pros: Very nice people, even brought my shoes to the airport. Forgot them in the car… Only minor issue: it was not clear where and how to catch the short ride on the shuttle.

Pros: The guys are very nice and friendly. Talked us through our options in regards to upgrading as well as restaurant and Poncha choices on the island ;) The handover was very smooth as well. 10* all over :) Thanks for making our holiday ☺️

Cons: Everything was super smooth.

Pros: Nothing except friendly driver bringing us to airport.

Cons: They didn’t have the vehicle requested at time of arrival and told Me I had to upgrade for an additional $20 euro a day, charged me for 5 days when I only booked for 4 days. Told me that I should use their insurance instead of discover cars insurance as it was better. My flight was delayed and I called them from the airport and told them that it was delayed about 3 hrs. There office was closed at 10pm by the time we arrived and wouldn’t let us come pick up vehicle so I had to taxi.

Pros: I had problems during pick up but the rental agent was helpful.

Cons: I had to pay a lot more than I expected and the car quality was not good: it definitely had engine compression loss, it barely managed to go uphill; there was a problem with the driver window lifter - the window didn't close, at some point I had to drive half of the day with fully open window and it was a miracle I could close it in the end, never touched it afterwards.

Pros: Cheap and clean. Serious

Pros: Friendly service and treated us fairly

Cons: Could be clearer what to do when you arrive at the airport - wasn't sure if we needed to call for the shuttle bus to come and pick us up

Pros: Très mauvaise expérience avec Way2Azores Rent, en effet refus de la part du commerçant d'utiliser ma carte bancaire mastercard (gold) car il y est mentionné "débit" pour la formule avec 2000€ de franchise (véhicule type compact). Je lui explique que je procède de la sorte à chaque fois que je loue un véhicule chez un concurrent (drive on holiday), il persiste et me propose sa formule bcp plus chère mais avec moins de franchise ou sinon je peux me rendre chez le conçurent qui se trouve à côté.

Cons: Donc voiture loué chez drive on holiday qui en avait une en stock car il y avait énormément de touristes, bref drive holiday ont était remarquables et efficaces.

Pros: Fast, friendly and efficient service

Pros: Good shuttle service and car.

Cons: They try to sell you extra services in an unpleasant way (try to scare you), which we did not like.

Pros: It was very easy to rent the car. No credit card needed because we bought the full insurance.

Pros: Car condition

Cons: waiting time on pickup

Pros: Very patient man who waited for us to figure out what to do with the payment.

Cons: Got a choice between automatic and manual, very pleased about this as I thought we only could choose manual. Very happy about the car rented, although I got way more expensive than first assumed. But it had nothing to do with waytoazores and all to do with discovercars webpage.

Pros: Our experience was perfect! We highly recommend this company.

Cons: O carro estava muito sujo, os vidros estavam cheios de sal ou gordura.

Pros: Staff were nice and helpful

Cons: Nothing

Cons: Niveau d'huile moteur non vérifié par les agents de location, il n'y en avait plus

Cons: La voiture n’avait pas de puissance

Pros: - overall service and good advice to upgrade the car for a more powerful one to cope with the hilly roads in Madeira.

Cons: - The car was already quite scratched, although the interior was very nice.

Pros: We had the best service ever from a car rental with Francisco. Thank you!!

Pros: Nothing. Very disappointing, staff not helpful and rude

Cons: Not clear information provided, tricky conditions, felt scammed when been asked to pay none refundable daily charge for insurance which I already bought when booking. Not helpful staff.

Pros: Pretty much brand new car.

Cons: Long pick up time due to other customers were figuring out how to deal with their damages, both agents were dealing with them.

Pros: Todos os cientes têm problemas com esta empresa de aluguer. Tanto na recolha como na entrega assisti a vários clientes a ter problemas.

Cons: Cuidado com os documentos a apresentar. Têm mesmo que ter cartão de crédito no nome do condutor. Eu tinha noutro nome e não permitiram com a desculpa que o carro era deles e a reserva na Discover Cars. Tive que fazer um seguro com eles de 25€ por dia. Pessoas rudes, até com uma certa discriminação pelas mulheres ao volante (e não foi só comigo mas também com outra cliente, que eu presenciei), sem vontade e ajudar na resolução dos problemas, para depois cobrarem mais produto.

Pros: Very polite folks. Pocked up and returned car was very quick, no issues ehatsoever.

Pros: After a nightmare with another company who were trying to charge extra, I found Way2Azores fair friendly and competitively priced.

Cons: Nothing I didn’t like about Way2Azores

Pros: We ended up not renting as my friend didn’t come the one that had driving license. I cancelled in time but haven’t received money back yet.

Cons: They say they need a Credit Card only to book a 2000€ advance payment in case of an accident, even if you have already paid full insurance through DiscoverCars, and if you don't have a Credit Card they are happy to sell you a second full insurance and that one you can pay in any way possible, even cash. Employers are not independent at all and they need to ask the manager every little detail. This makes the process last very long. You should calculate up to one hour when you pick up the car.

Pros: Simpatia dos funcionarios.

Cons: Nada a apontar

Pros: El coche tiene poca potencia. Te car has not enaugh power

Cons: El coche tiene poca potencia. Te car has not enaugh power

Pros: I did like nothing about them. Don’t recommend to others.

Cons: Rude staff. I had to change two cars because both had technical problems. Cars were dirty inside; A/C had smell of dust.

Pros: We didn't get a car because we didn't have a card reader, but we did have 2 visa cards. They didn't have the right machine to help us. we were not alone

Cons: Not

Cons: The telephone number I was provided on email to call once I arrived at the airport for the company to collect and take me to the office to collect my car was incorrect. The man on the other line kept telling me to hang up and call another number and gave 4 digits. I tried to ask him to confirm what number I had to call he hung up on me. I tried several times to call back he kept hanging up on me. Luckily the transport arrived. It is essential that the correct number is provided.

Pros: All staff was very friendly and flexible, especially when returning the car. Very efficient and fast return. Alexandre agreed to drop me off at the Villas Madeira on the way to the airport. Thank you so very much!!

Cons: The address on the rental confirmation is not up to date. You better call to confirm their new location. The wait to pick up the car was about 40 minutes but the agents were all doing their best to speed things up.

Pros: It was easy to drop it off at P7 of Madeira Airport. Car was clean and all good. Deposit was deblocked quite fast.

Cons: We had to wait a long queue to get finally our car (more than 1h). Also we needed to wait on the airport, because so many people arrived at the same time.

Pros: Fast towing service when required

Cons: We arrived at 7:05 am to drop off the car after asking the representative at pick up if it was okay to bring the car around 7. When we arrived, no one was there. Their opening time was 7 am. We called the 4 phone numbers, no answers. We were worried because our plane was at 9 am and we needed to drop off the keys and we were expecting a drop-off servuce since their office is outside the airport. Raquel Nobrega arrived at 7:20am & was extremely rude to us whe we confronted her about the situation

Pros: Friendly and efficient staff

Cons: Nothing comes to mind

Cons: the guys when we had to leave the car wasn't on time , and he did't have a professional behavior

Pros: They were okay

Cons: Dropping off the car was quick and easy

Pros: They didn't even have the car for me even though I paid for it. Such a scam! Stay away

Cons: There is nothing to like.

Pros: Kindness of the staff and good prices

Cons: They should have been faster with the check-in but they were only 2 taking care of the customers, a third one was acting like everything was normal instead of helping to go faster. The car must be checked by a mechanic, friction, wheels and brakes almost finished.

Pros: We got better car as a replacement for broken car.

Cons: Comunication of some workers.

Pros: Provided good honest advice about the car rental options.

Cons: The car drop off was a bit frantic, I didn't feel they did a proper review of the car with me to verify everything wad good.

Pros: Decent quality car.

Cons: They gave us a vehicle without a spare tire or tire repair foam - which is illegal. As soon as we had a flat tire, they tried charging us an exorbitant amount of money (+$450€) to patch the tire - they told us we needed to replace 2 tires because of a simple flat. Ridiculous.

Pros: Return was quick but had to wait quite a while to get back to airport

Cons: The first car they provided had close to bald tires which were totally unsafe. We demanded a car with better tires and they quickly provided and had us on our way. They did not object because they knew better.

Cons: Car I was given needed a service and the service light was on. Charged me an additional 10 euro a day because the car that I was given had a convertible roof, despite being the same make and model of the car I was supposed to get. when I said that I should not be charged an additional fee as the rental agreement stated "fiat 500 or similar" they did not care.

Pros: Nous avons attendu 1h45 devant le bureau de location. À 22h20 nous entrons dans le bureau, on nous explique que si nous avons une carte de CRÉDIT nous payons le montant indiqué initialement or nous avons une carte de DÉBIT (comme 90% des gens). Nous devons donc payer environ 350€ de plus pour payer en carte de débit si nous voulons la voiture. Nous refusons donc nous nous retrouvons à 23h sans voiture à 2km de l’aéroport. De plus, personnel pas sympathique et faux.

Cons: Expérience similaire d’autres personnes avant nous qui sont partis sans voiture ou alors mécontent de payer davantage que le prix indiqué. Ce jour là, ils avaient loué plus de voiture qu’ils n’en possédaient.

Pros: Very quick ,in and out .

Cons: Car very underpowered ,fiat panda ,struggled going up hills

Cons: The children´s seat was very poor quality, old and non reliable.

Cons: We waited 40 mins. of the airport to pick up, had to call them twice, then get the wrong car and extra fee cause we didn't have a credit (only debit) card. Any explanation to the car type, just "there is dour car" and the stuff left.

Pros: very thoughtful and attentive

Pros: We lost the car due that the flight was more than 2 hour deleted. So our offer was not walid any more. The rental place offer us a car that was more than 2 times off the contract plus 2000 eur in deposit, I never going to rent a car from you again and i am not going to recomeend you to any of my friends or others.

Cons: See the answer above...

Cons: Had to pay more for the car on arrival than specified in the original agreement, constantly telling me to upgrade. As the car we ordered for 5 persons , wasn’t good enough for 5 persons. Having to wait for 45 minutes to collect car which was fit for purpose.

Pros: Flight was delayed and we lost vehicle reservation, as there’s window time which company holds car for the reservation made! Non refundable! Tried to book directly with them for new reservation was 600€ more than original price.

Cons: Flight was delayed and we lost vehicle reservation, as there’s window time which company holds car for the reservation made! Non refundable! Tried to book directly with them for new reservation was 600€ more than original price.

Cons: Our booking was cancelled. Our flight was 3 hours delayed. Although we sent a written message to the local rental agency to inform them and ask to keep us the car, our booking was cancelled… They also took advantage of the situation indicating that they had no car left except one obviously much more expensive…. They did the same thing to a couple after us

Pros: No

Cons: Bad and scammers dont take any credit card

Pros: It was very easy and fast to return the car.

Cons: Plan extra time to wait for the shuttle to and from the airport. No one picked up the phone

Pros: Very efficient

Cons: Nothing, all went well

Pros: They were scammers. They charged me an extra fee because your system had put our landing time at 4pm. So they didn’t have my car available. Only a premium vehicle. Avoid at all costs.

Cons: As above

Pros: Bait and switch 3,000 deposit not disclosed until after you pay a reservation fee. Would never recommend and will be reporting as fraud

Cons: Bait and switch 3,000 deposit not disclosed until after you pay a reservation fee. Service sucks. Would never recommend and will be reporting as fraud.

Pros: The 2 guys who is running the business on Madeira are very freindly, helpfull and fast. Car was very clean. We have to wait quite a lot for picking up (30 min).

Cons: Communication with the mother company is very poor (e-mail or whatsapp), we have to go back to change the car as we have problems with brakes and we have to pay that fuel from the other part of the island to go back.

Pros: They were very friendly explained everything and we very quick at picking up from airport

Pros: Fast easy and nice people

Pros: Nothing

Cons: Price

Pros: Really efficient and lovely team of people working there. Would absolutely use them again and recommend them 100%

Pros: Excellent to deal with. Friendly and efficient

Cons: Brakes issues starting day one of rental. Had to return car for exchange ( one hour drive each way ) Second car brakes again a bit iffy - squealing, grinding Been renting cars here for 8 years. Never had these issues

Pros: I would recommend listening to the car rental agents when they suggest upgrading your car on arrival. The driving in Madeira and the hills are challenging and not for the faint hearted. On the recommendation of the agent, we begrudgingly accepted to pay more for an automatic but once we started driving, we immediately couldn’t thank the agent more! It would probably have been cheaper to book an automatic car from the beginning. Swift deposit return once the car had been dropped back.

Cons: They didn’t know about our insurance cover with Discover Cars so you can say no to extra insurance. They offered to remove the €2000 holding deposit if we paid more to hire the car but as we already had insurance, this was not necessary.

Pros: Everything besides what below.

Cons: Breaking disks were wobbly, causing vibration when breaking, car has wrong second gear rate for Madeira. But nothing major here.

Pros: Just great ppl

Cons: Unreasonably paid 35 eur of out of hours service. Headlight was broken, so car was not ready. Took another 15m to get another car.

Cons: Reserva com cartão de crédito

Pros: collaborators were nice car conditions were perfect

Cons: didnt like the surprise on how business is run with third parties ; upon dropping car, I had no phisical document proving all is OK - I just dropped and waited to receive the confirmation all was ok. Imagine if I left and then received an email saying the opposite? Need to have both digital + paper.

Pros: nothing

Cons: that they steal from people

Pros: Absolutely nothing!

Cons: Rude agents, bald tires, missing oil in the engine. Unsafe to drive with rear bald tires.Oil light kept going on. Refused to give me a GPS , even though I paid for it. Threaten to not rent the vehicle to us. Made my wife cry for one hour. My wife has Parkinson’s. This whole ordeal escalated her Parkinson’s. I told both agents to stop stressing my wife and I . They did not even acknowledge what I was asking them. The. Vehicle was unsafe to drive with bald tires. Definitely a horrible experience.

Cons: Advertesiment didn't consist the real conditions, according to the payment methode and the cancelling conditions as well. We were misinformed many ways by discovercars. It was a fucking scan, by discovercars.

Pros: I’ll warn all to never use this company! 3000€ deposit!!!

Pros: No real fuss about the booking

Cons: Would have preferred pick up at airport.

Pros: they were 1oo% correct, pick up and car return functioned well

Cons: in comparision to Goldcar this company did everything right

Pros: The agents were quite polite despite our complains

Cons: The car was given to us with a warning light which was said that it was normal... The engine light appeared with the message to stop the car, called immediately the agents which told us not to worried that it wasn't the first time it happened, so beside the initial warning light the engine light came up in the past and nothing was done.. we did not want to explore the island in case something would happen to the car and we would be stuck in the middle of no where.

Cons: The way they treat you when you pick the car up, trying to sell you another insurance when we already had one. Laughing at you for the type of car we rented as is was "not strong enough" for the landscape

Pros: more or less everything

Pros: Very good price and agent very helpful.

Pros: Good price and friendly and efficient service.

Cons: Not on airport so had to wait for shuttle to the office and go back by shuttle at the end.

Pros: Az autó olyan volt amit vártunk.

Cons: -20.000- Ft ot elveszíettünk mert hitelkárta hiányában más ajánlatot adtak. Azt állították ,hogy az közvetítői díj a Discovercars elvitte. A debit kártyával történő bérlés pedig duplájára növelte az árat! Ez az ár túlzó volt és nem érte meg! Pl. a Centauro ajánlata 100 euróval kedvezőbb volt aplikáccióban. Mivel béreltem ott korábban Malagán valószínűleg maradok náluk és nem veszem igénybe a Discovercars oldalt.

Pros: Value for money, friendly employees, quick and efficient administration. The car wasn't in excellent, but in overall good condition, cleaned in the inside, perfect for driving around.

Cons: The office is not at the airport, so a bit of an extra time needs to be added both at pick-up and drop-off, but there's a regular shuttle service.

Pros: returning was ok and quick. he checks the car with you and returns the deposit right away

Cons: you need to wait for the transfer to pick you up at the airport which took around 30min to arrive. when we finalized all the paperwork, we had to wait another 20min for the car to be ready. the car was quite old with the brakes and clutch making noises already, not to mention again the tires. also a light was not working anymore, when mentioned he said that he doesn’t have a spare so if the police stops us it will be their responsibility.

Pros: Cesar provide an excellent service. Even I went for a more expensive car and I was happy to do it.

Cons: Please Don’t add window clean to the glass it make it horrible.

Cons: We arrived a few hours later than planed due to a delay of our flight. We called and informed the agency about this. They said they couln’t hold the car for us, and we had to rent a more expensive car.

Pros: Great and friendly service

Cons: Couldn't do more to help, recommend.

Pros: Friendly staff,efficient drop off. Upgrade on car

Cons: Confusing pick up point for shuttle

Pros: Great customer service. Shuttle was on time! Great location, close to the airport. Deposit returned instantly. Would highly recommend if you are looking for not expensive option.

Pros: expected some kind of hidden fee or fraud because so cheap. but all good, reliable and apparently honest! positively surprised!

Pros: Hybrid car, dropping off

Cons: I had to pay 3x more than I expected due to not having credit car. They didn't accept any other solution, e.g. revolut. They did accept revolut for fuel deposit with no issue. Some of negative reviews on Google are actually truth.

Pros: Excellent value

Cons: The agent tried to get us to upgrade to a more powerful model saying the Fiat Panda might struggle - the Fiat Panda hybrid was a brilliant hill climber.

Pros: Agent very friendly and helpful

Pros: Good quality affordable car.

Cons: The remote location from the airport.

Pros: Very friendly staff

Cons: The way they try to squeeze as much money out of their customers. It’s very unlikely you will get the car for the same price you booked it. They are very keen on any scratches but “forget” to check if the fueltank is full. If you book, check before you drive off if the tank is ready full.

Cons: Car windshield inside was dirty and we could not even ever get it cleaned. Car seat was basically worn out and little cushion.

Cons: I was not happy with the initial collection of the car, nor the additional charge for fuel when the tank was full.

Pros: Everything was great expect a problem with the credit card and the refundable security deposit.

Cons: The system of the way2Azores could not block the refundable security deposit of the credit card. It was the first time that this situation happened. Therefore I had to pay an extra 75€ in order to be able to have the vehicle.

Pros: Great service.

Cons: Excellent

Pros: Drop off was quick

Cons: Very slow pick up by shuttle and car not ready

Pros: Quality of the car and price

Cons: Time spent waiting for pick up and to finalise drop off.

Pros: The people has helfull

Cons: The car has very bad

Cons: dlouhé čekání, neakceptování debetní karty pro kauci, přitom s ní platit šlo,pokud bylo auto pujčeno hotově,nechápeme proč s tím dělají takové problémy, když máte naplánované zaplatit plné pojištění, možnost platit jen kartou daného majitele, celkově neochota a komunikativnost na špatné úrovni, mají tam hodně práce a málo zaměstnanců, kteří by rychle jednali, celkově nespokojeni, nakonec jsme stornovali a půjčili si jinde, kde k něčemu takovému nedošlo, ještě ani nevím zda mi bude vrácena záloh

Cons: Pushed to up grade car and insurance. Claimed airport car park ticket not left in car. Take extra money without reason. Don’t reply to emails

Cons: Poor efficiency on picking up the car and shuttle service

Pros: Não gostei de nada. Não aconselho

Cons: Não recomendo a ninguém.Para além de pedirem uma caução bastante elevada em comparação com outras agências mas isso não era um problema obrigam a pessoa a ter a aplicação do banco para aceitar o valor da caução.Já aluguei imensos carros e nunca tive esse problema.Como não tinha a aplicação porque em momento nenhum foi referido que tinha que ter tive que instalar e só passado 5 6 horas é que podia aceitar por questões de segurança ou seja fiquei sem carro sem a reserva e sem o valor já pago

Pros: Nothing

Cons: They ripped us off.

Pros: Price at the booking.

Cons: The list of the accepted cards is not complete, so I had to pay extra money and insurance. The car must be returned in the same condition (clean) and they charge 25 EUR if it is not the case. See the sticker beside the mirror.

Pros: Site works wel.

Cons: Unclear for the pick up and drop off. Also the little extra upselling scam when you arrive like discribed.

Pros: Full tank at pick up. Car was ok. Good price.

Cons: The rep. tried to scare me into an expensive insurance, which was very dodgy. Car rental was not at airport, which I did not know before. Address was wrong. Nearly lost my Smartphone when dropping off the car. I suspect, but cannot prove, that a rep. tried to steal the expensive smartphone thinking I would forget it in the car when I dropped it off. Overall, I learned that the good price has a reason and altogether is not worth it.

Pros: Price, speed, easy communication.

Cons: As usual in most of the car rents - they tried to convince me for buying extra insurance, to upgrade the car and price.

Pros: Didn't like anything about waytoazores rent. I recommend everyone avoid this company and rent a car from another company.

Pros: Nothing

Cons: Horrible service - people were rude and tried to scam us out of money.

Cons: Our flight was delayed and we arrived next day.I called the company immediately when we got information about our flight. We were told that the car we booked was only held for 2 hours and we had to pay for an upgrade. When we got to the agency we were told the same. The car we got was in the same category as the car we booked but still I had to pay 80 euros more for “upgrade”. This is a very dishonest company. I heard the same conversation with other customers when I was returning the car.

Pros: car

Cons: see above

Pros: Forcing marketing to salle upgrade with arguments the car is not adapted for run up in the all roads

Cons: Da 269€ che dovevo pagare alla fine sono arrivata a 560€ perché si può usare solo la carta di credito intestata al guidatore e quindi abbiamo dovuto pagare 35€/al giorno in più

Cons: the tires was in a bad condition, it need to be changed. i saw it only next day, because we took the car at night. It held the hole trip, but i have to be very carrefull in such roads.

Pros: Nothing in particular

Cons: I didn't get the insurance and that's on me, but they made me pay 1000€ for a tiny, superficial hair scratch above the weel.

Pros: Great service

Cons: Very slow car. 70hp citroen c3. It was hard to climb hills with it. But ok if you dont go hiking

Pros: Quick and easy

Pros: They help save me in a medical emergency and took care of our belongings until we could leave the hospital then delivered them to us on their own time. If you have a choice use these guys!

Cons: The atitude of the officers

Pros: Nothing.

Cons: Slow, unorganized, not trustworthy, too far, no flexibility, scam, bad car, faulty breaks, bad taxi referral.

Pros: Speed of document preparation and small deposit.

Cons: For the first time, it was not easy to find your company on the Internet, because I didn't see any ads at the airport (maybe I didn't notice).

Pros: so so helpful

Cons: finding the location

Pros: It was affordable

Cons: Picking up the car took too long

Pros: Cheap and the far was good

Cons: They try to dell us better car with ridículos exuses, we felt like They want to Fermí more money

Pros: Suggested automatic for upgrade because madeira is very mountainous. Definitely appreciated the advice.

Cons: I had asked for a GPS but unfortunately wasn't available. Got a SIM card instead.

Pros: The car was clean and well presented. The desk staff had great English so was very easy to understand what was required.

Cons: Rather than a selecting a Mini option I decided on an Economy model. From that I expected a medium sized car rather than a small car, but not a large engine. I was not expecting a medium sized car with a small 1.0L engine. It would have been better to have had a small car with a small engine for power to weight ratio. This wasn’t mentioned on the order. Of course we could upgrade for €70!

Pros: Nothing

Cons: They did not accept my credit card, overcharged for the rental. In addition, the owner mistreats its employees.

Pros: E necessário mais formação no apoio ao cliente

Pros: The time spent dropping off the car was better, faster than the the picking up.

Cons: When we arrived there, the car had not been vacuumed or washed yet, and the tires were completely flat. They rushed to clean and vacuum the car, and it didn't turn out to be anything special. The worst part was that they were going to deliver the car to us with completely flat tires. We had to remind them to fill the tires.

Cons: The discs and pads were extremely worn to the point the brake pistons were rubbing on the discs with no pad left half way through the week resulting in lots of screeching!

Cons: Although the car was delivered with the same fuel level i was charged with 6€ of fuel and the worst part they charged 15€ of refueling fee which is absurd since the refueling was done in a gaz station that i was next to the delivery point. Also the billing presented after the payment was not coherent with what was said by them during the rental.

Cons: they have asked more money then what agreed they did not took us back to the hotel with their van, even if we have paied an extra day, without using it

Cons: Windows haven' t been clean inside

Cons: They tried to suggest I may have caused a dent in the car , but they knew I hadn’t, luckily I’d taken pictures. When I arrived to pick up 3 families were upset with the way they had been treated, aka paying more money than agreed. It took me 1.5 hours to pick up because the arguments were so lengthy. They seem like a bad outfit

Pros: Usually economic cars are a better class than mini. But this time was worse

Pros: It was good you pointed out that the end-renter would upsell even more insurance and that I was to turn it down

Cons: It would be good to know that not all providers are located at the airport

Pros: Great overall service - would definitely recommend - we had 2 hire cars for all the family and the cars and service was great

Pros: Being picked up from and dropped back off at the airport. The cleanliness of the vehicle.

Pros: Os trabalhadores da Way2Madeira foram excelentes e sempre nos ajudaram e muito simpáticos e compreensivos

Pros: The staff was fast and efficient. Car in excellent condition