Budget at Madeira Funchal Airport

Pros: You change me 928 Euro. For 7 days.

Cons: Change me 928 euro

Pros: Nice car, friendly service. Close to airport.

Cons: Pick-up speed. It took a long time to process the customers. There was a long queue.

Cons: We were told that we could be charged more for collecting our vehicle a day late. We were not told that the access card to leave or return the car was in glovebox with the vehicle book. This was a big problem when trying to drop off the vehicle and unable to communicate with anyone to assist us.

Pros: Car was in a perfect condition, full tank provided. Everything transparent when pickup, very efficient drop off. The car is excellent for madeira steep roads.

Cons: Everything was perfect, the only thing is that cistroen c3 was not available, we got similar (Renault clio) but the car was perfect.

Pros: Speedy pick up BUT finding the car parking was a bit of a challenge for everyone that was picking up on the day. Directions are given but it takes a few minutes to figure out what those directions excatly lead you to.

Pros: Nothing

Cons: Budget is an unethical and dishonest company

Pros: Katia van budget Madeira heeft ons geweldig geholpen. Snel, correct en vriendelijk, fijn om de vakantie zo te kunnen afsluiten.

Cons: Veel slechte recensies gelezen en heel veel schrik gehad, maar alles vlot verlopen!

Pros: Thanks to the intervention on the company's social media channels, the situation was resolved and the fee was refunded.

Cons: Beware of the rude behavior of this company's employee, who when returning the car did not show the entire invoice, where a penalty was charged for returning the car with an incomplete tank of fuel, despite it being filled. I warn against the staff who service rental companies at Funchal airport.

Cons: The extra fee because I had to dropoff before they open. Please explain what this fee is for? You donr have personel work8ng meaning you dont have wage cost. The office is closed meaning no power usage. If the first flight departs at 04.50 its not the passengers fault. I find this an abuse to charge extra to put the key in a dropoff box

Pros: -

Cons: Offered no help, did not give out the car.

Pros: No balcão tive muito tempo espera mas correu tudo bem

Cons: O carro tinha danos que não estavam marcados em folha. Pedi sra para ir retificar comigo e falhou que não tinha tempo para isso. Arrogante mesmo

Cons: Could not reach an agent on the phone. the call center number took me to spain when i was in Madeira. The car I was given initially was faulty. My credit card deposit was never returned

Pros: Perfect

Cons: Perfect

Pros: The only problem was the car return…. Nobody before 09.00 h so we droppen the key in the mailbox

Pros: Good phone service with good English. Good price

Cons: The online modification of booking didn't work

Cons: I called the service desk when we had an accident, and they were very rude and not willing to help

Cons: The car wasn't powerful enough to get up the hill!!! Missed some sites due to the car

Pros: It was a good car.

Cons: When I reserved the car, I had no idea that I would have to pay extra for it.

Pros: Everything stated above

Cons: Do not accept Diners/Discover card, even though it states that they do.

Pros: Good day! Why did they charge me 548.37 euros??? I returned the car in the same condition as it was, I have all the photos!

Cons: Good day! Why did they charge me 548.37 euros??? I returned the car in the same condition as it was, I have all the photos!

Pros: Really good service, helpful staff

Cons: Nothing to claim

Pros: Good frindly

Cons: They are so nice

Pros: Accept Debit Cards

Cons: The cars type they rent is not big.

Pros: Very good

Cons: Very good

Pros: Quick, easy and cheap!

Pros: Everything was fine.

Cons: I was understanding that I booked full insurance cover, however on collecting the car I was told that it didn't include full cover, so I had to pay extra.

Pros: Car and especially windows where dirty

Pros: On airport.

Cons: Generally car hire prices increasing which in today's climate is not unusual. So not really a criticism of Budget.

Pros: Poor service as desk was closed when i arrived on late flight and had to pay again next day

Cons: Poor service desk. Closed on arrivsl on delayed flight and had to psy again next day for car

Pros: Promptness, good prices, good condition of car

Cons: Not very accurate description of

Pros: On our arrival the gentleman that handed de car to me was nice and professional.

Cons: The waiting queue to collect the car keys.

Pros: Very easy and quick picking up process. Very nice agent at the front desk. We did not get a car class we paid but a better one, what is not so good for Madeira, but was very good for our luggage. Very simple and quick dropping off process, I hope there will be no after inspection surprise.

Cons: The lady agent at picking up parking lot just gave us a key and told us to find a car, with no help at all. She did not tell us how to get out from the parking lot, how to get back a car....this is not my first time at Madeira so I manage myself but she could at least tell us where we have a card for leaving a parking lot and where the car is parked.

Pros: Terrible

Cons: None

Pros: Quick. My car had a problem with misfiring and they exchanged it without any issues

Cons: not easy to find from the inside of Airport

Cons: I had prepaid for the vehicle vental, and was charged extra on vehicle pick up

Pros: The car was nice, but the price was much higher than I thought it is, so it was too expensive in comparison to other offers.

Cons: Additional, hidden costs. Budget couldn't explain the what's behind it.

Pros: Quick and easy pick-up and drop-off

Cons: Accessibility of the rental office, it is a hell to get in contact with them. It took hours before I finally got them on the phone. Can’t imagine how frustrating this is when your car actually broke down. Also, the number for emergencies / assistance has a option to choose for English, but you will get Portuguese anyways!

Cons: At the reception desk when I collected the car I was totally misled by the agent who informed me I was signing for a refundable deposit, only to find on my return that I had signed to agree to pay for additional insurance, which I had already bought in the U.K. and for other extras at a total of £287- 00. I am currently disputing this with Budget. Also they provided me with an unsafe vehicle, with 2 bald tyres.