Goldcar at Madeira Funchal Airport

Pros: Nothing

Cons: Poor customer service, very rude woman on the phone, Condescending calling her costumers 'dear'. I was arriving a day late due to weather conditions completely out of my control and I had paid for 5 days rental but I was not allowed collect the car I had paid for, 1 day lager. Avoid this company. A scam and rip off with rude staff!!!

Pros: Nothing

Cons: The representative was terrible, she told us the car we had ordered would struggle to get up the hills and to upgrade, if we got a puncture we would have to replace two tyres, told us Discovery car’s voucher was basically worthless and we would have to take out their insurance as well to be fully covered for an extra €150.00 ,€134.00 deposit for fuel . At this point we left got the bus hired a car off Charme Rent a Car who were fantastic oils be more helpful , delivered the car to our hotel

Pros: Miserable staff, bordering on rude, both at collection and drop off.

Cons: The car was a dreadful thing. Old, front rubber valance flapping, front right tire bald in the middle, rear tyre pressures 1.5 and 1.7 when should be 2.3, front tyres 2.9 when should be 2.3. Damage to car not on the condition form when we collected the vehicle, so I had to point it out to them.

Cons: In their e-mail it states you can pay with debit and credit card. But you cannot use your debit car without also paying for the extra insurance that’s a scam and total unacceptable. My wife was added as 2nd driver and we couldn’t use her credit card either.

Pros: NA - service did not meet even minimum expectations

Cons: Appalling service, incredibly rude and unhelpful person at Goldcar desk.

Cons: Goldcar nous a fait payer un supplément de 345€ pour avoir un surclassement et surtout sur le fait que nous avions pas de carte de crédit alors que nous avions déjà payer pour avoir une voiture (fiat panda) de 75€ avec assurance comprise. La compréhension était limite.

Pros: Very efficient, easy to find office in airport

Cons: Car was quite old 100,000+ kilns, but price was cheap.

Pros: Fair price, good service

Pros: Nice and fast car drop. No problems

Cons: Intimidation during the pick up - they try to sell me insurance at all costs. No master the fact I bought one with DiscoverCars. Car was in bad condition, I hardly manage to get the Madeiran uphills.

Pros: Compared to other rental companies - nothing.

Cons: I was manipulated and forced into buying additional insurance, even though I said I don’t want it and I had it bought from your site. Customers at the desk next to me were also intimidated into buying additional insurance. The deposit on the car was outrageous. The car was dirty, with air conditioning not working. Rear screen wiper broken. Steering wheel vibrating at higher speeds and right front wheel making noises at turns. We had to go back and exchange it. I will never use Goldcar again.

Pros: It was terrible to pickup the car. It almost takes 2 hours.

Cons: The pickup agent was very slow and she wan't to sell insurance that covered by original contract.

Pros: excellent service in the parking place

Cons: It was very unpleasant moment in the beginning rent process , when agent forced to pay additional money for full insurance.

Pros: All good from Goldcar

Cons: The Vehicle wasn’t so well, a lot of damages ( I think payed by users, 107000km) not repaired. Big vibration provide from brake when I use it ( very dangerous)

Pros: --

Cons: Non-transparent cost structures, inflexible payment options, overall feeling of being taken advantage of

Pros: Able to pick up at airport.

Cons: Lengthy attempt to sell additional unrequited insurance. Unpleasant staff member. Car old with faulty clutch and very worn.

Pros: Return was quick and efficient

Cons: Only accepted one payment card, would have preferred to be able to pay balance of rental cost on a different card to the one being used for the deposit. Very pushy on taking additional insurance, even though I told them we’d taken a separate policy

Pros: They speak good english

Cons: They charged more than the amount from the site

Pros: nothing

Cons: To pay the vehicle deposit, I had 3 credit cards, 1 of which was American Express. They didn't accept any . So I had to pay for additional insurance (I think it's a bit of a scam)

Pros: Put a lot of pressure on my girlfriend to take te extra insurance. And the car cost more than it said in the itinerary of discovercars

Cons: Everything

Pros: -

Cons: I wrote them an email that they canceled our flight. I didn't know which plane we were flying the next day. I wrote that we will need the car. the next day, when we arrived, they informed us that our reservation had been cancelled. we did not get the deducted euros back. when will the 32.85 euros be returned?

Pros: The Goldcar office absolutely not help me in situation when my reservation have been cancelled by the Discover Cars

Cons: I did not received any service. I was ignored

Cons: Different price (higher) demanded to be paid at the desk of rental company, when picking up the car than the price agreed online with discovercars.

Pros: Good support

Cons: Slow support at times

Pros: Friendly personell.

Cons: Slow. Not really transparent.

Pros: of its morphology. vehicle with extensive damage to the bodywork. They handed me the vehicle with little air in the tires and one of them with a small hole, I had to walk every day to put air. All in all, very bad service

Cons: Poor service on delivery, with little friendliness from the employee. Attempt to sell insurance against everything. Attribute to the customer any incident/malfunction that occurs, such as a puncture, engine malfunction, among others. this makes the customer nervous and worried about what might happen to the vehicle. The stay is conditioned, with this concern. The vehicle, which was very bad, with little cylinder capacity and little power, does not serve the purposes of a visit to Madeira,because

Pros: Facilità e rapidità nella consegna dell'auto.

Cons: Automobile nell'insieme efficiente, ma i pneumatici erano usurati e da sostituire, in particolare il sinistro anteriore molto usurato sulla spalla interna.

Pros: Sixt representative has made a decision not to provide me with a car when he saw a passport of Ukraine. This is a pure discrimination case, I’ve hired a laser and preparing for a legal actions.

Pros: Very good

Cons: Nothing

Pros: Bad

Cons: See above

Pros: Not much...

Cons: Necessity of a CREDIT card not explained properly on your website nor theirs, had to pay TWICE the price. Did not have the type of car we booked, had to pay ANOTHER extra money for a bigger one. Got a car showing 80000 km with a faulty air conditioning. Definitely won't have them again.

Cons: The credit card wait and the fact that I had to wait 1 hour for the car to be cleaned after the agreed deliver time

Pros: They were nice and patient

Pros: Patience, helpfulness

Cons: Arogance

Cons: Additional charges

Cons: There were additional costs and also we got scammed with the fuel. They only returned half the amount, even though we refilled the tank when driving to the airport.

Cons: I planned to return the car earlier the evening before because our flight was early in the morning when the office was not going to be open. After I learned that it was easy to return the car afterhours, I wanted to keep the car until the morning of the departure. They asked us a full day of charge which is about 100 euros, even though it was within 24 hours of the last day of the hire. I got an impression that they take advantage of the slight concern or mistake of the customer to make $.

Pros: Time spent dropping off the car

Cons: I paid 150% more than agreed on website

Pros: Some staff members were helpful.

Cons: The agent at the desk told me my third party rental insurance cover did not cover all eventualities (this wasnt true when I checked it later) and upsold zero excess cover. Each car (we had to get a replacement car after few days) had fault lights develop (incl engine fault which agent told us was pretty common). Multiple trips back to the car rental location as a result for replacements/maintenance. Nobody there to receive car on return, no communication or confirmation sent.

Pros: see above

Cons: see above

Pros: Friendly

Cons: The condition of the car and out of date GPS on the car.

Pros: Great service at desk

Cons: The car lost it's power after 1 hour of ride. We drive on 1st gear to the closest gas station and check engine oil - it was only 3mm!

Pros: Good value for money, the car was in a good condition. The rental desk is in the arrivals hall, however, the car may not be easy to find in the parking lot according to the map provided.

Cons: According to the voucher, the total payment at pick-up should have included state tax, but the rental company refused to hand over the car without adding it. I also had to confirm the condition of the vehicle before I could see the it and check it.

Pros: The staff at the front desk were nice.

Cons: The customer service if there is a problem is nonexistant and downright rude. Will not rent a car from them ever again.

Cons: Car ran out of oil on the second day. It was bone dry. Very dangerous considering the mountainous terrain

Pros: Easy drop-off

Cons: The lady at the counter tried to cheat me into buying extra insurance, then she managed to charge me a service I did not ask for saying it was an airport tax. The invoice said it was for "smart return". Actually she was so occupied to cheat me that she forgot to block the deposit on my account. This company is such a shame!

Pros: almost everything has been good

Cons: The car had a vibration, but it worked fine

Pros: It was perfect, my car was showing some sings on drivers panel, and they changed car immediately.

Cons: They cheated me out of my car payment, made me take the insurance I had already purchased from Discovercars.

Pros: Nothing

Cons: They made it clear that I had to upgrade insurance despite me already having done that with Discover

Pros: They are worts car rent office i ever met. Arogant woman in the Goldcar office.

Cons: They want more money then was on the voucher. Finnaly i did not lent car from them.

Cons: Goldcar did not refund my €250 deposit.

Cons: Unfriendly agent. No one was available for the check-out. I had to wait an hour to report damage.

Pros: Searched for the best solutions for Discovercars inconsistencies

Cons: ---

Pros: Agent was nice Easy to find rental spot in the airport

Cons: The airport charge was paid 2 times, also we had to pay extra 150$ for the full coverage because agent from Goldcar said that your coverage is not alligable, also we had to pay extra for the young driver and license under 3 years - why can't you notify cliens about it while booking?

Cons: Per avere la Casco sottoscritta in fase di contratto col broker, avrei dovuto fare un'altra assicurazione. Il personale che mi ha consegnato l'auto non era particolarmente gentile. I segni dei danni dell''auto non erano aggiornati. Ho ridato l'auto e non c'era personale per verificarla (questo alle 8.30 in un aeroporto). La cauzione per la benzina era troppo alta

Pros: Generally Goldcar is one of the most problematic companies, not to say the most terrible from the big ones.I had so many problems with them, for example in Spain at multiple locations.But when not having much choice now for this last minute rental, considering the very high pruces of the other companies and the bad experience with Centauro at OPO I had in June, plus the quite good service in the Portugese islands I had in general, I decided to risk and test Goldcar Portugal.And it was OK overall

Cons: The lady at checkin was quite unfriendly(especialy at the begining when realized that I booked online around 5times cheaper than what she offered me at the counter 20min earlier).She was refusing that I've a booking stating that they dont have availability.She was insisting that Idont have booking even when I show her the Goldcar booking number and even while on the Goldcar car center confirmed that I have perfectly OK one,she was still refusing it for 5 more min! After she kept me waiting 40min

Pros: Scam, requested a further 200 euro payment for additional insurance

Cons: Scam, requested a further 200 euro payment for additional insurance

Pros: Nothing

Cons: A total rip off.

Cons: Depois de ter feito uma reserva com a Discovery Cars, onde aluguei uma viatura com Seguro Full Coverage, a GoldCar recusou a entrega da viatura e o pagamento do valor remanescente em falta, tendo obrigado ao pagamento suplementar de 242,34€ que foi feito pelo facto de não ter alternativa e estar com familiares a meu cargo (uma pessoa idosa e a minha esposa grávida). Aluguei um carro de 5 lugares a gasolina, tendo me sido entregue um carro a diesel e cobrado uma taxa de 24.59€.

Pros: Nothing! I feel we were totally ripped off and overcharged. The car was dangerous due to brakes that juddered every time you used them and on our 3rd day of use the red warning light came on saying STOP because there was no water left in it.

Cons: Everything! We were ripped off because we were charged on our credit card for things we never asked for by someone Portuguese who spoke little English and we spoke no Portuguese. Very bad experience will never use GOLDCAR again .

Pros: In the airport, short walk to the car.

Cons: The substitute car, to that booked, was small and under powered.

Cons: being misled over the fuel charges and being charged 50 euros to have the car cleaned because of a few scuff marks on the back of one seat. They also said the car was not suitable for driving in the hills and wanted to charge extra for an upgrade and charge extra for more insurance!

Pros: Your representatives in Funchal airport give excellent customer care. I witnessed your representatives deal with at least four extremely difficult customers, they dealt with the situation with grace and politeness. In addition when it came to our turn they greeted us with a smile! The ladies that were working the morning of Monday 1st April are a credit to your company.

Pros: Nothing

Cons: We didn’t even hire the car in the end. Lots of hidden costs and goldcar don’t care about there customers

Pros: price

Cons: they stole 200 euros from me on drop off for a tiny bit of pre existing damage you could not see under the front bumper.the internet is full of similar stories.You shold not do business with goldcar

Pros: The girls are very friendly and nice. The car was at terrible condition.

Pros: Nothing to say, good service.

Pros: Not much. Didn't even provide a map.

Cons: Rep at collection desk was appalling.