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Goldcar at Madeira Funchal Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Some staff members were helpful.
Cons: The agent at the desk told me my third party rental insurance cover did not cover all eventualities (this wasnt true when I checked it later) and upsold zero excess cover. Each car (we had to get a replacement car after few days) had fault lights develop (incl engine fault which agent told us was pretty common). Multiple trips back to the car rental location as a result for replacements/maintenance. Nobody there to receive car on return, no communication or confirmation sent.
Pros: see above
Cons: see above
Cons: The condition of the car and out of date GPS on the car.
Pros: Great service at desk
Cons: The car lost it's power after 1 hour of ride. We drive on 1st gear to the closest gas station and check engine oil - it was only 3mm!
Pros: Good value for money, the car was in a good condition. The rental desk is in the arrivals hall, however, the car may not be easy to find in the parking lot according to the map provided.
Cons: According to the voucher, the total payment at pick-up should have included state tax, but the rental company refused to hand over the car without adding it. I also had to confirm the condition of the vehicle before I could see the it and check it.
Pros: The staff at the front desk were nice.
Cons: The customer service if there is a problem is nonexistant and downright rude. Will not rent a car from them ever again.
Cons: Car ran out of oil on the second day. It was bone dry. Very dangerous considering the mountainous terrain
Pros: Easy drop-off
Cons: The lady at the counter tried to cheat me into buying extra insurance, then she managed to charge me a service I did not ask for saying it was an airport tax. The invoice said it was for "smart return". Actually she was so occupied to cheat me that she forgot to block the deposit on my account. This company is such a shame!
Pros: almost everything has been good
Cons: The car had a vibration, but it worked fine
Pros: It was perfect, my car was showing some sings on drivers panel, and they changed car immediately.
Cons: They cheated me out of my car payment, made me take the insurance I had already purchased from Discovercars.
Cons: They made it clear that I had to upgrade insurance despite me already having done that with Discover
Pros: They are worts car rent office i ever met. Arogant woman in the Goldcar office.
Cons: They want more money then was on the voucher. Finnaly i did not lent car from them.
Cons: Goldcar did not refund my €250 deposit.
Cons: Unfriendly agent. No one was available for the check-out. I had to wait an hour to report damage.
Pros: Searched for the best solutions for Discovercars inconsistencies
Pros: Agent was nice Easy to find rental spot in the airport
Cons: The airport charge was paid 2 times, also we had to pay extra 150$ for the full coverage because agent from Goldcar said that your coverage is not alligable, also we had to pay extra for the young driver and license under 3 years - why can't you notify cliens about it while booking?
Cons: Per avere la Casco sottoscritta in fase di contratto col broker, avrei dovuto fare un'altra assicurazione. Il personale che mi ha consegnato l'auto non era particolarmente gentile. I segni dei danni dell''auto non erano aggiornati. Ho ridato l'auto e non c'era personale per verificarla (questo alle 8.30 in un aeroporto). La cauzione per la benzina era troppo alta
Pros: Generally Goldcar is one of the most problematic companies, not to say the most terrible from the big ones.I had so many problems with them, for example in Spain at multiple locations.But when not having much choice now for this last minute rental, considering the very high pruces of the other companies and the bad experience with Centauro at OPO I had in June, plus the quite good service in the Portugese islands I had in general, I decided to risk and test Goldcar Portugal.And it was OK overall
Cons: The lady at checkin was quite unfriendly(especialy at the begining when realized that I booked online around 5times cheaper than what she offered me at the counter 20min earlier).She was refusing that I've a booking stating that they dont have availability.She was insisting that Idont have booking even when I show her the Goldcar booking number and even while on the Goldcar car center confirmed that I have perfectly OK one,she was still refusing it for 5 more min! After she kept me waiting 40min
Pros: Scam, requested a further 200 euro payment for additional insurance
Cons: Scam, requested a further 200 euro payment for additional insurance
Cons: A total rip off.
Cons: Depois de ter feito uma reserva com a Discovery Cars, onde aluguei uma viatura com Seguro Full Coverage, a GoldCar recusou a entrega da viatura e o pagamento do valor remanescente em falta, tendo obrigado ao pagamento suplementar de 242,34€ que foi feito pelo facto de não ter alternativa e estar com familiares a meu cargo (uma pessoa idosa e a minha esposa grávida). Aluguei um carro de 5 lugares a gasolina, tendo me sido entregue um carro a diesel e cobrado uma taxa de 24.59€.
Pros: Nothing! I feel we were totally ripped off and overcharged. The car was dangerous due to brakes that juddered every time you used them and on our 3rd day of use the red warning light came on saying STOP because there was no water left in it.
Cons: Everything! We were ripped off because we were charged on our credit card for things we never asked for by someone Portuguese who spoke little English and we spoke no Portuguese. Very bad experience will never use GOLDCAR again .
Pros: In the airport, short walk to the car.
Cons: The substitute car, to that booked, was small and under powered.
Cons: being misled over the fuel charges and being charged 50 euros to have the car cleaned because of a few scuff marks on the back of one seat. They also said the car was not suitable for driving in the hills and wanted to charge extra for an upgrade and charge extra for more insurance!
Pros: Your representatives in Funchal airport give excellent customer care. I witnessed your representatives deal with at least four extremely difficult customers, they dealt with the situation with grace and politeness. In addition when it came to our turn they greeted us with a smile! The ladies that were working the morning of Monday 1st April are a credit to your company.
Cons: We didn’t even hire the car in the end. Lots of hidden costs and goldcar don’t care about there customers
Cons: they stole 200 euros from me on drop off for a tiny bit of pre existing damage you could not see under the front bumper.the internet is full of similar stories.You shold not do business with goldcar
Pros: The girls are very friendly and nice. The car was at terrible condition.
Pros: Nothing to say, good service.
Pros: Not much. Didn't even provide a map.
Cons: Rep at collection desk was appalling.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
An E-Toll is offered in order to avoid violation fees.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
The following surcharges may apply: Facility Charge.
For certain car groups, minimal rental age is 21 years.
A young driver fee applies to drivers under the age of 25.
A novice driver fee will apply to drivers who have held their driver license for less than 4 years.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A novice driver fee will apply to drivers who have held their driver license for less than 4 years.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Customers not resident in EU countries are required to present the following document(s): International Driving Permit (IDP) in order to collect the car.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
A deposit for a tank of fuel is required upon collecting the vehicle.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: GPS Navigation system, Toll pass / E-toll device, then an additional amount of deposit will be held on their credit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
American Express, Cash, Diners is/are not accepted.
The daily limit on the card used for payment must be high enough to cover the deposit. Otherwise, purchase of the following insurance policy(ies): Super Relax Cover is mandatory.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Optional extras are subject to the following additional charge(s): Premium Location surcharge, Airport Surcharge.
Delivery/Collection service is available only by previous request.
A deposit for a tank of fuel is required upon pick up.
Diesel vehicles are available only by request upon arrival.
Diesel vehicles are available for an additional charge.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off