Customer Ratings and Latest Reviews
Pros: Generally Goldcar is one of the most problematic companies, not to say the most terrible from the big ones.I had so many problems with them, for example in Spain at multiple locations.But when not having much choice now for this last minute rental, considering the very high pruces of the other companies and the bad experience with Centauro at OPO I had in June, plus the quite good service in the Portugese islands I had in general, I decided to risk and test Goldcar Portugal.And it was OK overall
Cons: The lady at checkin was quite unfriendly(especialy at the begining when realized that I booked online around 5times cheaper than what she offered me at the counter 20min earlier).She was refusing that I've a booking stating that they dont have availability.She was insisting that Idont have booking even when I show her the Goldcar booking number and even while on the Goldcar car center confirmed that I have perfectly OK one,she was still refusing it for 5 more min! After she kept me waiting 40min
Pros: Scam, requested a further 200 euro payment for additional insurance
Cons: Scam, requested a further 200 euro payment for additional insurance
Pros: Nothing
Cons: A total rip off.
Cons: Depois de ter feito uma reserva com a Discovery Cars, onde aluguei uma viatura com Seguro Full Coverage, a GoldCar recusou a entrega da viatura e o pagamento do valor remanescente em falta, tendo obrigado ao pagamento suplementar de 242,34€ que foi feito pelo facto de não ter alternativa e estar com familiares a meu cargo (uma pessoa idosa e a minha esposa grávida). Aluguei um carro de 5 lugares a gasolina, tendo me sido entregue um carro a diesel e cobrado uma taxa de 24.59€.
Pros: Nothing! I feel we were totally ripped off and overcharged. The car was dangerous due to brakes that juddered every time you used them and on our 3rd day of use the red warning light came on saying STOP because there was no water left in it.
Cons: Everything! We were ripped off because we were charged on our credit card for things we never asked for by someone Portuguese who spoke little English and we spoke no Portuguese. Very bad experience will never use GOLDCAR again .
Rental Conditions
Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.
An E-Toll is offered in order to avoid violation fees.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
A young driver fee of 107.52 EUR per rental applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A novice driver fee will apply to drivers who have held their driver license for less than 4 years.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Customers not resident in EU countries are required to present the following document(s): International Driving Permit (IDP) in order to collect the car.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Optional insurance is available for an extra charge.
There will be a service charge of 30 EUR for contacting roadside assistance outside normal business hours.
Additional insurance will reduce the deductible/excess.
A deposit for a tank of fuel is required upon collecting the vehicle.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
If the customer takes the following extra equipment: GPS Navigation system, Toll pass / E-toll device, then an additional amount of deposit will be held on their credit card.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
The client must pay for the full tank upon pick up.
Diesel vehicles are available for an additional charge. Diesel vehicles are available only by request upon arrival.
A refuelling service fee of 10 % will be additionally applied based on the cost of fuel tank + operational and logistical costs.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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