EPI Rent a Car at Faro Airport

Pros: Exceptional service. Brilliant car.

Cons: Nothing. All was excellent.

Pros: Cash payment. Deposit system.

Cons: Waiting in the rain for shuttle bus for 25min.

Pros: Friendly, efficient, clear

Cons: Nothing!

Pros: Staff very friendly, informative and helpful. Also very professional.

Cons: N/A

Pros: Friendly and helpful

Cons: Nothing

Pros: Excellent service from the staff A1

Cons: Nothing

Pros: Overall a great service, quick and efficient.

Cons: Cars aren’t fully checked for broken equipment.

Pros: On the way back to Faro I stopped at several garages to hoover the inside of the car but learned that only certain larger BP garages have a hoover available. I appreciated that you still accepted the condition of the inside of the car. Also I was able to add a driver remotely, as my brother-in law was not happy with his old Corsa from Gold Cars.

Cons: A tyre pressure light came on during my first journey, but not on any of the following days.

Pros: Very good!

Cons: Very good!

Pros: Efficient, great car, fair price, fair return check

Cons: Nothing will use again

Pros: everything

Cons: nothing

Pros: EPI Rent was value for money and amazing service, friendly staff. Fast pick up and drop off the car without any issues. The car was brilliant and in perfect condition. The service at the EPI desk and the driver, who picked us up from the airport was very professional and with positive vibes :)

Pros: Friendly, efficient, good English.

Pros: Car in good condition.

Cons: Waiting for the pickup at P4 was delayed.

Pros: Looked after me

Cons: Fast efficient and very friendly

Pros: Great no hastle

Cons: Someone had beensmoking in the car and it became more apparent in the warm weather asnd I had the car for 3 months

Pros: Straigth forward deal.

Cons: The picture of the car look bigger on the website.

Pros: See above - helpful and friendly

Cons: Nothing to add

Pros: No hassle

Cons: Finding return office

Pros: The car was ready and spotlessly clean to drive away.

Cons: The service was first classby all the staff from pick up to drop off

Pros: Really helpful and kind staff that helped explain everything from toll roads to directions

Cons: Hard to reach on the phone after delayed flight

Pros: Very friendly, helpful and efficient staff.

Cons: I was charged 600 euros, for a cap on the speed limiter stalk, which kept popping off. This was not my fault, but still charged.

Pros: Great service, no fuss with Insurance and very helpful

Pros: Easy and quick

Cons: Only issue was A/C not work

Pros: Easy and convenient, best price available compared to competitors. Friendly and reasonable staff.

Pros: Very customer friendly and efficient staff

Cons: Nothing. . . .all was good.

Pros: Really friendly staff, pretty quick to get paperwork sorted. Car was modern (Seat Ibiza FR) and clean.

Cons: A little uncertain when the shuttle bus would arrive at the airport. On returning the car there was a queue out of the door - would be good if there were clear signs whether to queue or drop the keys off. I asked a staff member who was on their way to the shuttle and he quickly got us sorted and on the bus.

Pros: Friendly and efficient.

Pros: Really friendly, helpful staff and a very good service. No nonsense turnaround and no problems. I never get round to reviewing car rentals, but felt compelled to this time, as EPI Rent a Car were a pleasure to rent from.

Cons: Nothing, they were cool.

Pros: Everything went smoothly. Very pleasant people.

Pros: Quick, efficient and friendly company who spoke good English

Cons: Nothing

Pros: Easy to deal with staff very friendly very good in all aspects of the hirering

Cons: Having to go off site but rep was easy to find and van to transport us to there office thanks guys..and the wonder full ladies

Pros: Friendly, efficient, no fuss

Cons: Car a bit old (had to use portable satnav).

Pros: Clean vehicle with a clear fuel policy

Cons: Nothing

Pros: They were so helpful and their relaxed attitude helped me to be more relaxed. It was easy to find their staff at the airport despite the late hour and the 5 minute trip to the shop location was easy to find on the way home. I can't recommend them highly enough.

Cons: Nothing. It was a great experience.

Pros: see comments above

Cons: See comments above

Pros: EPI were excellent in all aspects. Paula and Diego were very friendly and acredit to EPI.

Cons: Nothing to dislike.

Pros: The assistant who gave us the car was really helpful and quick.

Cons: We had to wait around 40 minutes at the airport for the shuttle bus to pick us up as they didn’t come to the place we were asked to wait after they had dropped someone else off. When I dropped car off the man has intimated I had broken a bit of the door, luckily I had taken photos when I picked the car up to prove it was already like that.

Pros: EPI were very pleasant and very helpful. There was no trying to sell you anything else. The lady at the desk was extremely helpful.

Pros: The representatives were great

Cons: Found it a little tricky to find but only because I got a taxi to the pick up point rather than the shuttle bus pick up .

Pros: Mainly the customer service. We emailed the day before to change our main driver and received an email confirming that had been done within 10 minutes. The person who gave us our car at Faro was fantastic - quick service and went above and beyond to direct us to the nearest large supermarket.

Cons: Nothing

Pros: Pretty much everything. friendly, fast

Cons: (I like to pay money out-front, before trip, but can imagine other people much prefer this)

Pros: Hassle free good value

Cons: Nothing

Pros: Best ever car rental I have experience with. Absolutely hassle free rental. Next time will book with them too.

Cons: Nothing

Pros: Close proximity to Faro airport.

Cons: Nothing not to like

Pros: Everything went smoothly and efficiently - nice car in very good condition.

Cons: The only negative is that there was only a small amount of petrol in the tank - I filled the car up and used maybe a fifth of the tank but wasn’t offered a refund on the “excess” petrol.

Pros: Good service and reasonably priced, one of the best I’ve used in 20yrs renting from Faro.

Cons: Bit of a wait in the car park outside airport for pickup.

Pros: Very Efficient and friendly member of the EPI team

Cons: Quick, efficient and comprehensive!

Pros: Was a short trip from car park 4 to the actual car hire pick-up point

Cons: We have used the car park 4 pick-up point before, but for those who are unfamiliar with the location it is not so easy to find, also a bit of a trek with all your luggage

Pros: Speedy transition

Cons: Just the cost

Pros: Pretty much everything - good communication, helpful, efficient - simple transfer from airport to rental desk, to actually collecting the car. Handover so quick & easy, with fast return to airport.

Cons: As above - efficient, friendly, helpful, good communication, well organised - 10 out of 10 service from start to finish.

Pros: Quick service and very reliable company.

Cons: Everything was great

Pros: No fuss, quick and efficient at both pick up and return. Shuttle bus driver also very good and quick, only waited a few minutes at the airport.

Cons: Nothing, all very good.