Beep It at Crete Airport Heraklion

Pros: Friendly

Cons: Almost missed shuttle would have been long wait Didn’t realize how many rental car places there are

Cons: Difficult to find the shuttle bus point at the airport.

Pros: Reliable, good price and car, agents made things pretty simple mostly.

Cons: They tried to sell me additional insurance, claiming my full insurance didn't cover tires and windows. However, I checked and my insurance did cover tires and windows. So that definitely seems like scammy behaviour.

Pros: It was a fast drop-off.

Cons: The car had gearbox issues. It could be driven but was making a lot of noises.

Pros: see above

Cons: in spite I took a full coverage, at the office told me that I need more coverage, signed me on 1000 euros access in case of damage or theft - why?

Pros: Tha agent's helpfulness.

Cons: Everything was great!

Pros: Had a very pleasant experience renting a car for my family. We had a toddler and some luggage and were helped fast and also got a nice car. Everything went smooth and can definitely recommend beepit. Top service and professional.

Pros: Fairly easygoing rental process.

Cons: The deposit return took longer than it usually did with my previous rentals.

Pros: Good cars

Cons: unnecessary withhold of the security deposit even if the contract was closed without any pending payments.

Pros: Fast, easy

Cons: All was good

Pros: The staff where very polite, friendly and helpful.

Pros: Very professional and customer friendly and the car was brand new

Cons: l'après vente suite à la disparition d'effets personnels plus jamais

Pros: First usera of new car

Cons: Slow pick-up

Cons: Taking too long and making it a big issue that I didn’t fill up the car. The petrol station at the drop off was closed.

Pros: Nothing , they are scammers

Cons: Very nice staff when you pick up the car, and after you drop off the car you find out how scammers they are

Pros: Clean and efficient.

Cons: HIDDEN COSTS! NOWHERE AND NOBODY EVER INFORMED ME ABOUT A CHARGE OF 40 EUROS FOR A 5-MINUTE LATE PICKUP

Pros: Service was fast.

Cons: The car was not as advertised, nor even same level, but I had no time to argue.

Pros: Very polite and kind service good persons

Pros: Fast pick up process!

Pros: I recommend this rental company. The car was rented efficiently and without any problems, and returned outside of business hours. No hidden costs.

Cons: nothing

Pros: le prix, la simplicite et la rapidité.

Pros: See the negatives

Cons: They scammed us through claiming damage we had done!

Pros: Helped with parking ticket we got from Rethymon Port Authority, which you can’t pay online.

Cons: Nothing we had no issues that came up.

Pros: Barátságos kiszolgálás, gyors, pontos ügyintézés. Debit kártya elfogadás!

Pros: Everything went smoothly, both picking up and dropping off the car.

Pros: The person transferring us was very friendly and helpful and the agent at the desk was informative and made the process simple.

Cons: They gave me a different car to the one booked and it was very old with no AC.

Pros: Professional, on time, polite, new car, really helpful.

Pros: flexibility of return time for a reasonable price

Cons: the cost of child car seats is a rip-off

Pros: Just great service

Cons: I was forced to buy insurance in Beepit and Discovercars steel my money for useless one bought by them.

Pros: Smooth pick up. Easy and clear conditions Paper less Decent car for the price

Cons: The car did not have any screen for GPS or entertainment (though it had Bluetooth).

Pros: The shuttle was on time both ways

Pros: Pozytywne podejście do klienta, pełna informacja i szybkość obsługi.

Pros: Quick pick up and return.

Cons: Putting into contract and highlighting existance of extra charges of 200 euros for driving on unpaved roads when detected by GPS seem absurd. I would understand the liability for damages caused by such an action but the sole fact of driving on them without any negative impact on the car is excessive.

Pros: super quick and easy service

Pros: Everything went very quickly and smoothly with Beep It. I was pleasantly surprised that right after landing – before I had even picked up my luggage – the driver was already calling me to say he could pick us up from the airport. The biggest rental companies could learn from them how efficiently both car pickup and return can be handled.

Cons: One small downside is that you only find out on the spot that driving on off-road routes is not allowed, which unfortunately means some attractions in Crete are not accessible by car. It’s partly understandable since the fleet is very new (I got a 3-year-old car), but it would be nice if they informed customers about this earlier.

Pros: We’ve got a VW T-Cross for a very good price! Very polite and friendly staff. Check-in and check-out was easy and quick. We recommend Beepit without any restrictions. Thank you very much for your good service!

Pros: Good service overall.

Cons: Mentioned distance to airport not made clear before.

Pros: New 2 old months old car, clean.

Pros: Debit card good.

Pros: The car was really new and clean.

Cons: Extra insurance that was very expensive on top of the insurance we already bought extra.

Pros: Great service - highly recommend Beepit!

Cons: Quick pick up and drop off, great quality vehicle, helpful staff

Pros: Average service car was ok not great and not to bad.

Cons: Car had many scratches. They told you to take picture but it’s hard to get everything So when you return the car they claim a scratch is bigger and you did it and they charge you 180euro or more and it’s hard to claim you didn’t do it. You should take a full video outside and inside the car or take the full coverage or go with another car rental

Pros: Beep It was correct and friendly. Next time we will book at them directly.

Pros: free car upgrade

Pros: Friendly staff

Cons: Had to call for pickup at airport

Pros: Made contact with me days before the hire to ensure they met me at the airport arrivals to drive me to their office for car pickup.

Cons: The service and staff was great.

Pros: The guy picking up from the airport was very pleasant.

Cons: Not very friendly in the office

Cons: Not get the car we rented online. We paid more to get an intermediate SUV and they offerd us a compact. The car we final’y had was old (more than 225 000 km) , the A/C was not working properly

Pros: Good price, pick-up and drop-off service. Trustworthy. Good car, existing damages well documented, friendly staff

Pros: The car was clean and new. I received an explanation regarding coverage and information required for contacting the agency.Also, at first we did not receive a vehicle of the same type, but the representatives took care of exchanging the vehicle for a suitable vehicle that had been ordered.

Cons: Unfortunately, it was not explained to wait for the representative to come to pick up from the specified point, kiosk 29, and there was some confusion from the unrelated people who advised going somewhere else. I think there is a need to be precise about waiting for the representative who is supposed to pick up from the point.

Pros: The pick up process was simple and fast and I appreciated the helpfulness of everyone. The vehicle I rented was in excellent condition—clean, reliable, and exactly as described. It was clear that Beepit takes great care of their fleet.

Pros: Everybody was very kind and helpful . They want you to have the best experience !!

Pros: Speed, explanation of terms, price, shuttle bus service and car.

Cons: -

Pros: Very good price, friendly staff, very good car, unlimited mileage, transparent costs

Pros: Quick, easy and transparent

Cons: Nothing

Pros: Fast service and the car was in a great condition

Cons: We purchased the full coverage insurance in advance when we booked the car. Yet beep it also offered theirs to cover fully. We declined their offer but I find it very confusing why we’re even offered another insurance on the spot and they are not able to see the insurance we bought with the car. Its not just at beep it, its a general offer at almost every car rental. Hope both online car rental booking sites and rental car companies can give more transparency on this matter in the future

Pros: Great car exactly what we ordered.

Cons: Long waiting time at pick up. Even though we ordered full insurance beforegand was not included

Pros: Many damages on car and complex damage verification process

Pros: Kindness and professionalism

Pros: Fast, clean and easy to work with.

Cons: They tried to charge me for a tiny dent. The dent was smaller than a 2-euro coin, and when I picked up the car, they said anything that small won't be considered damage to the vehicle. They changed their mind when I pointed that out.

Pros: Great car at a reasonable price. Friendly and helpful staff, particularly the shuttle driver.

Pros: The staff were helpful and friendly.

Cons: When we arrived, our Beep It rep took about 25/30 minutes to pick us up and we were told they would be there waiting for us.

Pros: very efficient, good communications prior to pick up, better than most others we have used.

Cons: Slightly heavy on the fear factor of not taking out their premium cover. These places need to appreciate regular hirers have annual policies to cover any loss of excess or additional charges.

Pros: I really liked how smooth and efficient the service was with Beep It. Everything was easy to use, fast, and exactly as promised. The communication was clear, and I felt well taken care of throughout the whole process

Cons: There wasn’t really anything I disliked — everything worked well for me.

Pros: Good price, very good car, and nice people working there.

Cons: Even though I had provided much information beforehand, I had to write everything down on paper, and then the very nice lady behind the counter had to manually put my information in while I waited. It took a long time, where on other car rental companies have taken only a couple of minutes

Pros: Very new car. Was very clean. Staff was super friendly.

Pros: Each step they give detail information

Cons: The staff was very helpful and friendly.

Pros: The price and fast service.

Cons: The car had so many tiny scratches, that I needed to make detailed photos of every angle of the car. And finally yes, they didnt know about one scratch and I needed to prove from my pickup photos, that I did´nt make it. I was little bit expecting. But negative was also the warning you pay 100 € when mess the seats etd. But they give me car messed all seats. Also needed to photograph whole interier. Then I returned the car much cleaner compared to picking up. I cleaned it before the ride, disgust

Pros: Great price.

Pros: Reseption and costumer service was great!

Cons: They push me to buy insurance although I had from discovercars

Pros: Was easy and the car was very good

Cons: .

Pros: Good service and brand new car model

Cons: Was all good

Pros: Friendly faces, no fuss and quick service! Great car as well

Pros: Agent was so polite and helpfull, explained everything about the service and gave some tips on driving in the area.

Pros: The staff was super friendly and we received a bigger car that the one booked for free.

Pros: Good value for money, I got a new clean car in a good rate. The agent was helpful and kind. Overall it was a good experience with no issues. I would go back.