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Ok Mobility at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing
Cons: Intimidating, aggressive, attitude. Bullied into taking their excess insurance by threats and warnings. No Satnav available. Gave no indication of having expected us at all. Ended up with a very basic Fiat Doblo. Felt worn, clutch was awful to operate, passenger window switch missing so window couldn’t be opened. Have hired cars many times in many places. Would never use these people again or recommend them.
Pros: They were prompt.
Cons: The car had a check engine light on when we started that we were told had been checked and was fine. Then it stopped working during our rental and we had to walk through town to find a battery to change in the fob so that it would start - it delayed us by 90 minutes in the hot weather with 4 kids and no ability to go anywhere.
Pros: Quick collection and return
Cons: Quite difficult to find the desk, also as above
Cons: I was allocated a VW convertible which was in the lot but the rental rep then tried to sell me the insurance cover - when I refused as we had already taken out through discovercars he then crossed out the car details and changed the car to a 20 year old Suzuki jeep in very poor condition; rust, dirty and worn interior, faulty electrical mirrors and seatbelts that did not retract properly.
Pros: Nothing
Cons: It was one time experience never again, car with empty gas tank which of cause you cannot return in same condition , making noises and the agents made us add 80 Euro for full insurance and when I said I already have one , they said go ahead and call them , any scratch on the car we are taking the deductible from you , when I looked on the car I could find a place that I can put an new scratch on it. I paid additional 80 euros to avoid the problems with the deductible which is 1100 euro.
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Rental Conditions
Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.
A young driver fee of 10.00 EUR per day applies to drivers under the age of 26, with a maximum of 300.00 EUR per rental.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): United Kingdom, EU.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher. ID documents must be hard copies; documents held on mobile devices will not be accepted.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The deductible/excess amount is from 900 EUR to 1800 EUR, depending on the car group.
It is only possible to pay and leave a deposit using the same card.
It is possible to pay and leave the deposit only with following payment methods: MasterCard credit card, VISA credit card.
The following payment methods are accepted: Visa Debit Card, MasterCard debit card.
It is only possible to pay and leave a deposit using the same card.
If the customer wishes to use Visa debit card, MasterCard debit card, he/she will be required to purchase Super Insurance.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
American Express is/are not accepted.
Additional charges will be applied in case the car is crossing state or region borders.
Written permission from the rental company is required.
Crossing country borders is allowed to the following countries: European Union.
Crossing country borders is forbidden to the following countries: Albania, Bulgaria, Romania, United Kingdom.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery service costs from 20 EUR to 120 EUR, depending on the distance.
Diesel vehicles are available for an additional charge of 3 EUR per day, with a maximum charge of 30 EUR per rental. A deposit for a tank of fuel is required upon pick up.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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