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ABBYCAR at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: AWEFUL EXPERIENCE WITH THE RENTAL COMPANY
Cons: THEY ADD A GPS ON YOUR CAR TO TRACK WHERE YOU GO AND THEY DID NOT REFUND THE LAST DAY AS WE RENTED ONE DAY LESS!!!!
Pros: Car was as advertised with no problems during the week I had it.
Cons: They were efficient, friendly and helpful.
Pros: They were nice, fast and gentle. Not sure why they have so many bad reviews.
Cons: The car seats that were provided were horrendous, dirty, and without any base unit or ISO Fix.
Pros: I have not pick up at all.
Cons: Abby car was closed when we arrived very late even if they had my flight number and said they would wait. Never again
Pros: We expected a Nissan Qashqai but were given a toyota
Pros: Quick, easy, efficient
Cons: Nothing, all was great
Pros: Quick and friendly
Pros: Nothing. Not polite. Asked to pay more money. Also discoverycars never sent me an email - response to my question. Could not edit the inquiry.
Cons: I was promissed a peguet 308 but got a Hundai a 20. Big diffrence.
Cons: Abbycar is a company that will give you car in bad condition and then take half of you deposit so you will pay 2 times more.
Pros: Nothing really. I quited wenn they asked me for 350€ deposit and found another car dealer on the spot.
Cons: First of all, before continuing to work with this company take a little tour to their Google reviews. You'll find 200+ 1 star rating reviews and most of them with the se reason. They ask the customer to leave 350€ deposit to pick up the car, don't Inform about all the company policies and in the end keep the deposit for breach of contract. Apparently they control the car with GPS and if the car goes off-road, that's a breach of policy. It's an absolute SCAM. I am apalled you still your together.
Pros: There was no service provided apart from the cancelation process.
Cons: Extra costs
Pros: Simple and straightforward
Cons: The location was incorrect on Google maps and that was all we had to go on. Considering there are about a dozen different rental agencies in the same spot all with their entire fleets sitting there we had to go for a walk around. Normally that's fine, but it's a bit tedious when dragging luggage with you.
Pros: things got done fast
Cons: Didn't get the car I reserved.
Pros: Courteous and friendly service.
Cons: Gas was not full. Makes it much harder to return with same amount of gas! Simply not renter friendly!
Pros: Nice, friendly, clean brand new car, fast. Very cheap compared to other sellers.
Cons: I'm splitting hair here, but I reserved a Nissan Quashqai and I got a Peugeot 2008, I know that it is common to swap cars with an equivalent or superior model. The new P 2008 felt superior in many ways (newer model), but it looked like a downgrade in term of boot space (400l rather than 500l). Eventually we managed to do almost fine with space despite travelling everyday to new locations with lots of baggages.
Pros: The car was new and very comfortable The team on site were as fast as they could be which made pick up as efficient as resourcing allowe (1 man running solo that day).
Cons: Lack of flexibility or understanding regarding the situation that lead to an unfair €300 penalty. The GPS identified our mistake and the fine was unquestionable, in spite of the circumstances
Pros: The plane was delayed and even though I called Abbey to warn them and they agreed to waiting They closed and then re rented the car to another in the morning
Cons: Will never - NEVER - use AbbyCar again. See trustpilot review here (AlanC) : https://uk.trustpilot.com/review/abbycar.com Others think the same - 84% of reviews are 1/5. See also review in Facebook - awful reviews - and tripadvisor - again, awful. These people are crooks.
Pros: The car was new and confortable
Cons: The service wasn't clear about the off road... Only asking several time they told us which destinations wasn't reachable by car
Pros: It was close to the airport. It only took 5 min too walk. We were No. 1 in line, so thats Good. They 2 people at the counter office were nice
Cons: They have some systems downbreak, so it took some times with the mastercard and also have some printer problems.
Pros: Kindly woman
Cons: A smaller car
Pros: I did not have to clean the car on return
Cons: They have satelite monitoring of the cars, if drive on gravel road, thay find thru satelite, you have to pay penalty of 300Eur
Pros: Очень приятные люди. Получили новую машину и очень быстро. Спасибо большое
Pros: Courtesy of the receptionist
Pros: We really enjoyed our stay in Crete, what started with a great interaction with Costas who helped us with the booking and the round of the car. He’s super kind and friendly and knows a lot about the island, the company and has a good heart. Did you know he is a dj? Awesome! Thanks again Costas!
Pros: Thorough and comprehensive. I really liked that additional drivers could be added free of charge and the premium included excess cover
Cons: After a week my deposito €1250 is stil reservat on my visa credit card. I think you must give it free on the same day that we bring the car back
Cons: They forced me to pay extra € 160 when leaving a deposit in cash claiming that they need to cover "tax costs".
Cons: I didn't get my car
Pros: J’aurais pu mettre zéro, j’aurais mis zéro! Arnaques à gogo, attention à votre caution si vous ne voulez pas de surprises ! Inspectez bien la voiture avec eux avant de signer votre papier ! Ils nous ont réclamé de l’argent (300 euros) car nous avions soit disant fait du « off Road » ce qui est complément faux !
Cons: Ils ne sont pas aimables et ne disent pas tout. Je ne recommande pas du tout Ce service de location de voiture ! A fuir 1000 fois!!
Cons: VERY BAD SERVICE. After almost two months I still haven't seen the deposit refunded; they claim to have done so but both the bank and the credit card manager claim otherwise. For a few days they have not responded to my emails, I will have to file a complaint with the local authorities and report a possible fraud to the credit card manager for the refund of the amount.
Pros: Best price (but still more expensive than in Kos)
Cons: No complaint
Pros: Quick and friendly
Cons: Abby car doesn't want to provide a service, is only interested on making its own business (I found people claiming both a at picking and drop off the car, for different reason).
Cons: I have hired the full insurance, and still I had to pay extra when i arrived, for car towing services, handling paperwork, etc. Also, there was a note saying "NO OFF-ROAD"... in Crete, where some beaches only have access through unpaved roads.
Cons: Only 1 person on duty long waiting time.
Cons: not acceptance of wifes credit card as a security
Pros: Not advised to use if you plant to go outside asfalt roads
Cons: Just be ready for strick rules of rental.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 70.
The driver license must have been issued by authorized authorities at least 3 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
American Express, Cash, Cheques, Diners, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 2 additional drivers.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off