Gomega Car Rentals at Crete Airport Heraklion

Pros: Amazing service

Cons: Nothing, couldn’t fault!

Pros: Very friendly staff and helpful.

Cons: The only thing - our car had an engine fault and went into limp mode. According to the agents, it's a known fault with that car (Seat Leon STW diesel). It did mean we had to pull over, with no air conditioning and 2 young kids in the car, causing some mild distress. However, it was easily fixed - the agents just told us to turn the engine on and off 3 times.

Pros: Perfect cooperations perfect car super services

Pros: Fast pickup and fast drop off

Cons: They gave me the worst car in their shop....a junk! I had to turn off AC so the car could have power to go uphill.

Pros: Everything was perfect, the agents were really helpful and kind . The car was amazing brand new . Would definitely recommend

Pros: Loved the amazing service & beautiful comfy car! They picked us up quickly & provided cold water. 1st rate service! Good price & no problems!

Cons: I have nothing negative to say!

Pros: Special thanks for Zoi she was very professional and Hands-On and didn't let me forget my duties .

Pros: The people that work there are very helpful and kind

Pros: Die Abholung und der Checkout haben gut funktioniert.

Cons: Auto war veraltet, wir mussten es selbst reinigen (noch nie gesehen bei einer Autovermietung), der Tank war fast leer und wir hatten nach Mitternacht keine Chance auf der Insel zu tanken.

Pros: Personal, friendly service. Car new and spotless. The icing on the cake was the little video via WhatsApp showing exactly where to go after leaving the airport terminal. Nice touch!

Pros: Kõik toimis nii nagu oli lubatud DiscoverCars kodulehel kui autot broneerisime. Aitäh 🤩

Pros: Very friendly, no hidden tricks or charges. Extremely honest with bumps, scratches and fuel level, even pointing out stuff I'd missed to make sure there were no issues on return. Very clear and responsive communication.

Cons: Exterior was quite dirty when collected (though interior was clean). Lots of scratches and a few dents (which they were very fair about pointing out though). Wasn't the car I was expecting - similar but probably not as nice.

Pros: Brand new car with only 650 km. Clean and superhelpful staff

Cons: All good

Pros: Excellent service,local family business,very helpful staff,best price,new cars!

Pros: They were very helpful by sending a video of where to meet them at the airport, then shuttled us there. The car was in excellent condition and perfect for our trip and everything was explained really well. We forgot to write down the address to return the car to before we left, and they responded promptly to let us know where to drop it off, which went without a hitch.

Cons: Nothing, the service was great!

Pros: After providing the evidence of the damage prior to my hire they were quiet understandable and helpful.

Cons: Trying to charge me for a damaged which was already there before i hired. Didnt do the paperwork properly. Had i not made the video i would have end up paying for it.

Cons: The hard sell of waiver insurance was annoying, as was their requirement to return the car clean “to enable an inspection for damage”. This insurance was approx 2/3 the cost of the rental which seemed excessively expensive

Pros: They were very helpful when my car battery die on me.

Cons: Feeling the pressure to purchase additional and unnecessary car insurance. Also, I wished our agent showed a little more enthusiasm or smile when he checked us in or when he checked us out.

Pros: Professional car rental service.

Cons: None

Pros: Great service, everything works smooth. Good communication over Whatsapp

Cons: Nothing to complain.

Pros: They didn' t recognize the full coverage made with Discovery cars and I had to pay €140 plus the €77 that I had from the original reservation. They said they would charge €50 for a flat tire plus €100 for picking me Up. Also the credit card money of €490 was going to be blocked between 25 to 30 days, so I ended Up deciding to pay those €140 extra so they didn' t block my card for a month!!!!!

Pros: Very professional team.

Cons: Nothing really. A bit crowded at pick up but it was holiday season so not a big issue.

Pros: The agency were efficient, welcominig and helpful

Cons: I selected a car according to the boot size, but got a car on the same level but with smaller boot size. This should be improove

Pros: Excellent service and car. Thank you.

Cons: Car was in good condition but high mileage and previous model however given the price paid I was very satisfied

Pros: Efficient service. Very customer focused.

Cons: Nothing

Pros: Super nice people and everything was easy, good customer support/service.

Cons: Car was just a little bit tired, but honestly fine for the price.

Pros: Super fast, easy, grear service!

Pros: Friendly, good communication. Clean premises. Efficient handover, nice clean car.

Cons: Nothing to dislike, really good service

Pros: Everything was great. I get upgraded class car for free.

Pros: Personal, customer first approach. Very helpful in every respect, extremely efficient, replied to every question very promptly, service received was faultless.

Cons: Nothing

Pros: Very friendly staff, convenient and super easy at pick up and drop off.

Cons: n/a

Pros: Friendly staff who were easy to deal with and took the time to drop us home at the end of the rental period. Well priced cars.

Cons: GPS provided as an optional extra with commensurate cost. System was difficult to navigate.

Pros: All was very smooth. Great communication. Easy instructions

Pros: Speed of service

Cons: Car ordered was t available on pick up.

Pros: Overall nice experience with company.. recommend👍👍

Pros: Fast pick up, Super fast drop. Helpful instructions.

Pros: Fast efficient and very friendly Even took us back to our hotel at drop off Best employee customer service we have encountered in 2 weeks in Greece

Pros: Very professional, quick and polite

Pros: Easy to use, great vehicle and great customer service!

Pros: Friendly and helpful representatives even though we landed late. Great communication from them as to where to meet, including pictures. Car as expected, plenty large enough for five of us and very good fuel consumption.

Pros: Proper information provided by staff members.

Pros: Super agence, je recommande, bien mieux que les grosses sociétés. Avec des employés au top du top

Pros: Very helpful staff and nice new cars.

Pros: Kindness, efficiency, availability… perfect!

Pros: GoMega pick up and drop off were easy. Staff was friendly and helpful. Like that they have arrangements to drop the car off at a different location. Insurance coverage sounded so much better than what we have had before. Luckily we didn't have to test that.

Cons: We had one small issue with the tire gauge sensor. One must have been bad. It would have been good to know that before we rented as I'm sure it was reset. It was hard to find a working air pressure system to check. Communications about it with GoMega were fine. Tires aren't covered under the insurance, but it wasn't an issue since it was just the sensor and had nothing to do with our driving it.

Pros: I have the best experience regarding gomega. Very good service. Polite staff. Answer all my calls and answer all the questions.

Cons: Nothing bad to mention.

Pros: Because of the good service!

Pros: All was perfect

Cons: Nothing

Pros: Very friendly even though I damaged the car.

Cons: The car was not their when we arrived and had to wait 1.5hrs.

Pros: The staff are great, everything went smoothly and easy, free and easy airport shuttle, no insurance credit card deposit scam. Loved it !! Thank you!!

Pros: The service was excellent. We even got some mineral water while awaiting for the car.

Pros: Very friendly staff. Nikos was great explaining the process and answering any questions. They were also able to easily accommodate extension of our rental despite the busy season.

Pros: Fast, efficient, correct! The condition of the car was excellent.

Pros: Easy to use

Cons: Nothing

Pros: Kind, quick and honest.

Pros: Excellent!

Cons: Exceptional!

Pros: Highly recommend this company.

Cons: Nothing I didn't like

Pros: Nice welcoming staff, flexible and professional

Cons: The GoMega office is located several driving minutes from the airport. Even the fact that we notified them we are coming earlier due to flight schedule changes by the airline company - nobody was waiting for us and we needed to borrow a cell phone to contact them.

Pros: Gomega was reasonably priced and staff was very helpful. Heraklion (Iraklio) airport and environs are confusing, and they helped out. Buying their insurance on site was helpful, they bundle with airport drop off and removes the security funds hold.

Cons: Took longer than i expected to pick up the car, because I had to find the pick up van across the street, and traffic was crazy. Worth it though.

Pros: Very friendly team. Smooth check in and check out.

Pros: Professional, Pleasant, Efficient & Accessible.

Cons: Nothing

Pros: Car was clean.

Cons: Tire pressure sensors were always beeping and I kept constantly filling all 4 tires. Passenger side windshield wiper wasn't cleaning up the windshield. AC didn't perform 30-40 minutes after starting the car (even with internal air flow on). Almost had to pay for scratches on a car I didn't make because I brought car quite dusty and all scratches became visible (those weren't visible when car was freshly washed)

Pros: The staff were helpful, friendly, efficient and overall a pleasure to work with.

Cons: Important to request a 'fully Automatic' car as some European cars have an in-between gear system.

Pros: Easy, straight forward, transparent.

Cons: N/A

Pros: The staff was very kind, flexible and efficient. After explaining the optional insurance plans we chose a different plan and they enabled the transfer to an alternative plan. After having a slight incidence with another car they supported us effectively over telephone and whatsapp and the insurance rep arrived on site within less than an hour.

Pros: Super simple and easy experience. The people who transferred us and helped with the rental were all really great and friendly.

Cons: Nothing - it was all great.

Pros: Communication, pick up at the airport and everything else.

Pros: Brand new Nissan Quasqai

Cons: 2 min by shuttlebus to the lot. So not too bad

Pros: Friendly and very helpful

Cons: when we eturn the car , the representitve was "unhappy" that the car was not clean like we received it. he told me that I have to bring it back in "good condition" which means (as his speaks) clean inner and outer ... this is the very first time I heared that (and I rent many cars around the world) I have to clean and wash the car befor droppig it off... it was frustrating. But the most ugly thing was when he show me the driver cove mirror, telling me that it was broken, which was a bad lie.

Pros: Fast,kind,new cars,clean cars,simple..

Pros: Perfect service

Cons: Very kind staff

Pros: Excellent company!Good price!New cars!very friendly and helpful staff!!!No hidden fees!I would definitely rent again with them!

Cons: Everything was perfect 👌

Pros: They contacted me by what's up one day before ,so everything was easy the next morning.