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Royal Rentals at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Not much really
Cons: No parcel shelf fitted to boot area, so all our luggage was always on view
Pros: Everything was smooth and I got help when I needed it.
Cons: Everything was ok.
Pros: Great service and a nice car at a decent price
Pros: The efficiency of the company and the guy that served us
Pros: Check-in was ok.
Cons: On the site the vehicle was published as luxuary van VW transporter. In reality it was a basic FIAT, but the car did what it needed to do. Some small things but the car had already 120000 km driven on the Cretian roads, so it is normal that there were some small defects (trembling of the windows, ...)
Pros: Really liked the lady at the car rental Maria. She was very friendly, funny and most importantly very efficient and competent. The overall experience was pleasant
Cons: The car’s body was a bit dinged up. The glovebox was broken and it almost became an issue with the rental company upon return. Fortunately, I took a video of the inside and was able to show I didn’t break it.
Pros: nice reception at the desk @ Heraklion airport
Cons: Air conditioning poor, car could have been better
Pros: attentive staff
Cons: charging for non issuses
Pros: Effeciant and car was of higher spec and the bonus it was automatic
Pros: Excellent customer service, very friendly staff, with thorough explanations.
Pros: Friendly, relaxed
Pros: Only good thing was dropping the car off at a different airport as service was excellent.
Cons: Everything. Location of car lot was not clear. Staff were unfriendly and rude. Car was not what paid for (too small) no alternative available. Extended refund policy as do not have a credit card and not expecting to pay anything else for a car that had been paid for. Car was dented, scratched and parts missing.
Pros: Ease of pick up/drop off.
Cons: Car was a bit old and worn. Seat upholstery was stained from previous use. There was issue with ignition mid rental. Was resolved relatively quickly.
Pros: Gave me the help your shi**y company didn’t!!
Pros: Very understanding, polite and easy going guys. A car is a car but the service was unique. For such a busy season they did exceptionally well.
Pros: The car seats were filthy and every time we got in the car you could smell the sewers
Cons: The car was full of dents and rattled everywhere we took it
Pros: The host: Maria
Pros: Maria was een aardige vrouw die ons de auto uit gaf
Cons: Bij inlevering was man niet aardig en duidelijk en op geld uit beetje jammer. Wou ons een oude schade aanrekenen.
Pros: fairly fast and efficient
Pros: The service given in out-of-office hours
Pros: Il servizio è veloce sia al ritiro che alla consegna
Cons: La pulizia dell'auto, mi è stata consegnata sporca
Pros: Imødekommende og hurtige. Vi fik den bilmodel som vi bestilte, og dermed den nødvendige plads.
Cons: Not so easy toi find rental office
Cons: After long flight day with family and small children at night got a car with empty tank The employee didn't want to fill it for me, letting me understand it's my problem Very not costumer minded to let me handle it after long flight with small children in new country and not been able just to go to the hotel
Pros: excellent service from the staff.
Cons: It took me a while to find the rental desk.
Pros: Serietà e gentilezza
Cons: Fuel tank was empty at pick-up, car horn doesn’t work at all, car inside salon was dirty.
Cons: Nothing they stole my money I paid extra insurance to be covered for damage or loss of keys ,turns out they keep your full deposit if the cars a right off or a scratch it’s treated the same , the woman at the drop off was very scary and intimidating she seemed over the moon that the white car had a small scratch and our full deposit was being kept , when I asked what the insurance was for she laughed,.said we keep same for a scratch or a car crash then said she would call police🤦🏻♀️wuwt? Not Royal👎🏼
Pros: Good and quick
Cons: The half full petrol at start to be returned as half full. Hard to judge half full
Pros: Liked that they sent me a WhatsApp message a day or so before collection to check which flight I was arriving on - felt like a personal touch.
Cons: Office wasn't straightforward to find at the airport - some directions would have been helpful.
Pros: The agent that helped us, Maria, was really friendly and helpful. The car was in good condition.
Pros: Staff are friendly, process was quick. When something goes wrong the staff go out of their way to help
Cons: They gave me a 10 year old piece of junk that had a loud engine and faulty aircon. My replacement car was the same model maybe a few years newer but still a piece of junk that should have been scrapped.
Pros: Friendly and helpful people in both locations
Cons: Was difficult to find the first time in Heraklion. There are exits on 2 sides of the building so the directions to just “go straight” out of the door didn’t make any sense. I wandered around for awhile.
Pros: Helpful staff
Pros: They were very friendly.
Cons: They asked us to not make the car “too dirty”. The car was in very poor condition. The money for the deposit is still reserved over one week after the return.
Cons: At first we had a problem with a credit/debit card. We had to change the main driver and additional driver for 60€. Than they gave us two small cars in a bad condition - the AC wasn't working, doors couldn't be open properly, it was dirty on the inside, child seat was dirty too.
Cons: thez never give with full tank
Pros: Excellent friendly pick up and drop off experience.
Cons: Car was a bit shoddy with limited clutch life remaining. Told to "bring car back clean" which is very difficult in dusty environment
Pros: Very helpful and friendly staff, pragmatic and giving good recommendations.
Cons: Difficult to find the rental location at Heraklion airport (not a fault of the rental, but rather of the airport).
Pros: the Agent (Maria) was EXTREMELY nice and helpful on both ends of the transaction. She answered all of our questions and gave us lots of good information we needed about the car and about the local area
Cons: nothing - perfect!
Cons: It definitely wasn't a positive experience.When we brought the car back, the agent claimed we made a damage on the undercarriage. It was a really small spot and unfortunately from the video we made after taking the car you couldn't see if it was there or not. He valued that the damage would be 400 € (!!) but surprisingly enough he settled for the whole deposit (250€). Plus, during the trip the windscreen wiper broke, we bought a new one but we never got a refund.The whole thing felt like a scam
Cons: Old car. Lots of noise when driving, no usb, windows didn’t seal enough so the wind made noise when driving.
Pros: The Staff, very kind and helpful
Pros: Nice and friendly stuff
Cons: I found it appalling that they block €900 deposit on credit card and give you a car over 5 years old with over 100 000 on the clock. This car is probably not worth much more then this €900.
Pros: Maria was perfect!
Cons: The Royal Car as a supplier gave us an old car. The side door was unstable. The seats were dirty. The pick up and drop off processes were rather unprofessionel. Main reason was the short staff.
Pros: Bardzo miła obsługa.Pozdrowienia dla Maria.
Pros: Maria was wonderful. Quite a wait at pick up as she had to deal with a lot of customers at once, due to flight delays. Otherwise would have rated it higher. Drop off really easy. Staff are excellent.
Cons: Difficult to locate amongst the car hire chaos at a Heraklion airport. More detailed directions would be good.
Pros: The pick up process was not good at all. The representative was just average and the car wasn't in great condition
Cons: the agent at pick up and the condition of the car in general
Pros: Great service
Cons: The windows didn’t close the cigar lighter didn’t work so you couldn’t use the tom-tom navigation. The water for cleaning the windscreens leak directly onto the ground so it was unusable. The handle came off on the seat to move the seat forward forward to the car was completely filthy dirty.
Pros: Friendly people
Cons: Still waiting for my security deposit?? When we I receive??
Pros: It was as it was expected
Cons: Easy to sort things
Cons: Deposit is still not back to my bank account
Pros: Very smooth and quick
Pros: Nothing. By fr the worst experince with any rental car agency. At least, I've done more than 100.
Cons: This company is a scam. They give you unsuable and dangerous car and then, for replacement, they charge you extra 55% (same class).
Pros: Fast and friendly service!
Cons: Fast and friendly service!
Pros: The car was clean and running fine during the whole rental period
Cons: - at dropping off, they charged us 200 EUR for a scratch of 2cm, a total rip off. They also reassured that Discover Cars will reimburse us within 2-3 working days which is not true. For several days the they did not provide the invoice that is necessary for the insurance and disregarded my emails and phone calls. - unclear conditions and communication - At pick up, they keep proposing additional deals when it was not necessary - require credit card at picking up otherwise tricky solutions...
Pros: Nice staff, quick processes
Cons: The car could be better cleaned. At drop-off, there was an attempt to tell us that the car had some marks provoked by us - thankfully we had some pictures proving the opposite!
Pros: Prices are generally high across the market and this no exception
Pros: really friendly and trustworthy reps
Cons: car was ok, gas wasn't filled to max when we received it, wait time when picking up car
Pros: Quick pick up/ drop off . Nice and helpful staff.
Cons: Low quality of the car: airbag error, old car, very slow
Cons: Made me pay for 2nd car ensurance because my visa card did not work on their system (worked on others) . They told me that I had to pay 22 euros because there was delay in my flight (no reason to do that since they would not close). The air condition of the car did not work.
Pros: They were customer friendly and changed the more damaged car to a pretty new one.
Cons: Not much to add here.
Pros: The kindness of the stuff (Mrs Maria)
Pros: Quick Car was ready
Cons: difficult to find the desk (we were looking for discover cars, no clear signs at the airport) Costs are still high for renting a car in general (not specific to royal cars)
Pros: The women at the desk was very helpful, since my credit card would not pass, she managed to find a solution.
Cons: The Suzuki Jimny cabrio is in very bad conditions, do not take it ! Or verify all these informations first : 4x4 system is broken (only 2 rear wheels traction), passenger window blocked, no radio, cannot adjust ventilation, no windscreen washer, headlights faded, hood latch complicated... and seems to be a water coolant leak ! we went out of coolant and nearly broke the engine in the mountains... We paid 400€ for this car for 4days, , where is the value for money ??? CHECK THE CARS, DON'T TRUST
Pros: Affordable prices, and located near the airport.
Cons: AC didn't work well but its probably bad luck. The manager's rude attitude when picking up the car. (The frontdesk lady was kind and helpful, but her manager was arrogant and rude towards us with no reason). The late drop off fee. Most of the other car rentals let you drop the keys in a mailbox but we had to wait for someone to review it on the spot, and this also has a charge.
Pros: Very courteous and kind
Cons: No effort to try and find better car in the group.
Pros: Agents professionalism Efficiency regarding picking up / dropping off the car
Pros: 2 days ago NEW Worning, Don't Rent from this company ever . When I return the car they charged me for 30 minutes late 30 euro fee. Plus they show me a scratch that I didn't do ever in my life. A scratch that you can barely see And claimed that I did it. I'm with my wife and with a baby and they have no mercy as I had a flight to catch and they didn't release me until they charged me 372 euro. A rip off. They are bad people Don't ever rent from there. BIG WARNING
Cons: 2 days ago NEW Worning, Don't Rent from this company ever . When I return the car they charged me for 30 minutes late 30 euro fee. Plus they show me a scratch that I didn't do ever in my life. A scratch that you can barely see And claimed that I did it. I'm with my wife and with a baby and they have no mercy as I had a flight to catch and they didn't release me until they charged me 372 euro. A rip off. They are bad people Don't ever rent from there. BIG WARNING
Cons: The guy at the rental company sent me a whatsapp after signing the slip confirming the car was OK and whilst I was waiting to board my flight that I owed £744 for a damaged part of the car.
Pros: Panos was amazing
Pros: Very fast drop off. No problems.
Pros: Quick when collecting the car
Cons: Charged me for slight damage to front bumper. Looking at other marks on the car, I will be amazed if the work is carried out.
Pros: I loved that they didn't charge a fortune for a one way rental and that we were dropped off at the airport after returning it.
Cons: The office was hard to find and to get to in Heraklion.
Pros: There were two very friendly ladies and they were very respectfull and not insisting to take an insurance when you say you don’t need it.
Cons: When you have to wait long it is not a convenient place. I was lucky, I only waited about 3/4 hour.
Pros: Lovely guys at Heraklion airport. Chatty and informal rather than stuffy behind a desk types. Brilliant.
Pros: Agents were kind and helpful. Cars were new and in great condition. Easy drop off process.
Cons: Taking out the car took a while but that was also because it was Easter holidays and many families were picking up cars at the same time.
Pros: I had a scheduling mishap that was entirely my fault and they were super accommodating to get me my vehicle and work with me.
Cons: I can't say that there was anything that I didn't like about Royal Rentals, the team was great and the value was good
Pros: friendly staff
Cons: took me a little while to find the site in the mass of other renters outside Heraklion Terminal, but once found I was very happy
Pros: pick up was smooth and quick.
Pros: Ended up with two flat tyres fixed straight away without any questions asked!
Cons: The hidden costs and the car windscreens washers were leaking and therefore didn’t work.
Pros: Very friendly service!
Pros: The price of rent (not for insurance!!) , offices in all Crete
Cons: The conditions of the car (shift-tires-brakes-shock absorbers)
Pros: very friendly, helpful staff
Pros: The service!! The agent Chrisanthi was fantastic. Warm, welcoming, knowledgeable and pleasant and a great level of English. I got an upgrade and it was perfect. All car rental companies should be like this.
Cons: nothing really, car was good, very efficiently processed bot ta pick up and drop off.
Pros: Correctness and friendly service
Cons: Rather difficult to find the location where to pick the car
Pros: as above
Cons: as above
Pros: The car was quite clean.
Cons: Avoid this car rental company because they have a cunning, super overprice list for scratches and small car damages!!! Unfortunately, I found out about this when I landed to Heraklion Airport in Crete at 22:30, having a pregnant wife travelling together with me. On that price list, a small scratch on a rental car is charged starting from 250 EUR and going up to several hundreds of euros!!! I've been driving a car for 20 years and fixing scratches including painting costs up to 10 times less!!
Pros: paper processing speed
Pros: Quick, easy and inexpensive
Cons: Finding both garages to pick up and drop off the car was not easy
Pros: The service was efficient and professional. Very Kind and well-spoken. Bravo! Her name was Eftixia I believe!
Cons: We had to pay 25E to drop off the car at 6am for our 7:50 am departure.
Pros: Their efficiency and their kindness
Cons: We had a car issue and we got an email answer in a big delay.
Pros: Friendly staff, nice big car
Pros: free upgrade, new car, fiendly staff
Pros: Wonderful people
Pros: The best service
Pros: Easy, friendly, good value
Pros: Friendly service when we picked up the car.
Cons: Lots of small scratches and damages on the car when we picked it up. And unfirtunately 1 damage on the rear bumper was not marked on the paper that was issued by the servicedesk. Now they want to charge us for the damage.
Pros: easy pick up and return.
Pros: KINDNESS AND SERVICE FROM THE FIRST MOMENT, UNTIL THE END. THE CAR WAS THE BEST FOR A COMFORTABLE AND SAFE JOURNEY.
Pros: The service at the airport was very friendly and everything went fast and easy. Would totally recommend ROYAL.
Cons: Nothing to complain about.
Pros: The person at the airport was very kind! everything was super fast and easy and on top the prices were really satisfying for what you get.
Pros: The agent was very professional. He made all the rentals conditions clear and was very polite
Pros: Professional service, good car, highly recommended
Pros: At return in Chania the person was very kind, even though we needed to wait a bit for him to show up. He took us to the airport building with his own car
Cons: At pick up in Heraklion, we spent quite some time to assess the car condition, after the representative was stating that they are super strict with even smallest scratches (charging a minimum of 350 Euro). They also said that they have nothing to do with the insurance that we had with Discovercars, after offering their own insurance.
Cons: You need to review your suppliers. We turned up to 'royal rentals', where an argument was taking place with a customer. This delayed our check in and made our departure from the rental very late at night. We had booked a 5 door car, instead we got a 3 door car. We eventually got a 5 door car, which was on its last legs - bits had fallen off and there was damage all over the car. The picture of the car we were supposed to get in comparison to what we got, was very different!
Pros: the car was clean
Cons: Charged more than the agreed fee. (charged £40 extra for arriving after 10 pm when our flight landed at 9.30 and the hire place was a impossible to find! nightmare to find the collection point nightmare to drop off, no one to meet at drop off told to leave key under matt in car park, then walk about half a mile in 35°C
Pros: The staf was really kind and polite. They gave us all the information we need. The car we recived was perfectly clean.
Pros: Quick pick up and drop off