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Royal Rentals at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The Staff, very kind and helpful
Pros: Nice and friendly stuff
Cons: I found it appalling that they block €900 deposit on credit card and give you a car over 5 years old with over 100 000 on the clock. This car is probably not worth much more then this €900.
Pros: Maria was perfect!
Cons: The Royal Car as a supplier gave us an old car. The side door was unstable. The seats were dirty. The pick up and drop off processes were rather unprofessionel. Main reason was the short staff.
Pros: Bardzo miła obsługa.Pozdrowienia dla Maria.
Pros: Maria was wonderful. Quite a wait at pick up as she had to deal with a lot of customers at once, due to flight delays. Otherwise would have rated it higher. Drop off really easy. Staff are excellent.
Cons: Difficult to locate amongst the car hire chaos at a Heraklion airport. More detailed directions would be good.
Pros: The pick up process was not good at all. The representative was just average and the car wasn't in great condition
Cons: the agent at pick up and the condition of the car in general
Pros: Great service
Cons: The windows didn’t close the cigar lighter didn’t work so you couldn’t use the tom-tom navigation. The water for cleaning the windscreens leak directly onto the ground so it was unusable. The handle came off on the seat to move the seat forward forward to the car was completely filthy dirty.
Pros: Friendly people
Cons: Still waiting for my security deposit?? When we I receive??
Pros: It was as it was expected
Cons: Easy to sort things
Cons: Deposit is still not back to my bank account
Pros: Very smooth and quick
Pros: Nothing. By fr the worst experince with any rental car agency. At least, I've done more than 100.
Cons: This company is a scam. They give you unsuable and dangerous car and then, for replacement, they charge you extra 55% (same class).
Pros: Fast and friendly service!
Cons: Fast and friendly service!
Pros: The car was clean and running fine during the whole rental period
Cons: - at dropping off, they charged us 200 EUR for a scratch of 2cm, a total rip off. They also reassured that Discover Cars will reimburse us within 2-3 working days which is not true. For several days the they did not provide the invoice that is necessary for the insurance and disregarded my emails and phone calls. - unclear conditions and communication - At pick up, they keep proposing additional deals when it was not necessary - require credit card at picking up otherwise tricky solutions...
Pros: Nice staff, quick processes
Cons: The car could be better cleaned. At drop-off, there was an attempt to tell us that the car had some marks provoked by us - thankfully we had some pictures proving the opposite!
Pros: Prices are generally high across the market and this no exception
Pros: really friendly and trustworthy reps
Cons: car was ok, gas wasn't filled to max when we received it, wait time when picking up car
Pros: Quick pick up/ drop off . Nice and helpful staff.
Cons: Low quality of the car: airbag error, old car, very slow
Cons: Made me pay for 2nd car ensurance because my visa card did not work on their system (worked on others) . They told me that I had to pay 22 euros because there was delay in my flight (no reason to do that since they would not close). The air condition of the car did not work.
Pros: They were customer friendly and changed the more damaged car to a pretty new one.
Cons: Not much to add here.
Pros: The kindness of the stuff (Mrs Maria)
Pros: Quick Car was ready
Cons: difficult to find the desk (we were looking for discover cars, no clear signs at the airport) Costs are still high for renting a car in general (not specific to royal cars)
Pros: The women at the desk was very helpful, since my credit card would not pass, she managed to find a solution.
Cons: The Suzuki Jimny cabrio is in very bad conditions, do not take it ! Or verify all these informations first : 4x4 system is broken (only 2 rear wheels traction), passenger window blocked, no radio, cannot adjust ventilation, no windscreen washer, headlights faded, hood latch complicated... and seems to be a water coolant leak ! we went out of coolant and nearly broke the engine in the mountains... We paid 400€ for this car for 4days, , where is the value for money ??? CHECK THE CARS, DON'T TRUST
Pros: Affordable prices, and located near the airport.
Cons: AC didn't work well but its probably bad luck. The manager's rude attitude when picking up the car. (The frontdesk lady was kind and helpful, but her manager was arrogant and rude towards us with no reason). The late drop off fee. Most of the other car rentals let you drop the keys in a mailbox but we had to wait for someone to review it on the spot, and this also has a charge.
Pros: Very courteous and kind
Cons: No effort to try and find better car in the group.
Pros: Agents professionalism Efficiency regarding picking up / dropping off the car
Pros: 2 days ago NEW Worning, Don't Rent from this company ever . When I return the car they charged me for 30 minutes late 30 euro fee. Plus they show me a scratch that I didn't do ever in my life. A scratch that you can barely see And claimed that I did it. I'm with my wife and with a baby and they have no mercy as I had a flight to catch and they didn't release me until they charged me 372 euro. A rip off. They are bad people Don't ever rent from there. BIG WARNING
Cons: 2 days ago NEW Worning, Don't Rent from this company ever . When I return the car they charged me for 30 minutes late 30 euro fee. Plus they show me a scratch that I didn't do ever in my life. A scratch that you can barely see And claimed that I did it. I'm with my wife and with a baby and they have no mercy as I had a flight to catch and they didn't release me until they charged me 372 euro. A rip off. They are bad people Don't ever rent from there. BIG WARNING
Cons: The guy at the rental company sent me a whatsapp after signing the slip confirming the car was OK and whilst I was waiting to board my flight that I owed £744 for a damaged part of the car.
Pros: Panos was amazing
Pros: Very fast drop off. No problems.
Pros: Quick when collecting the car
Cons: Charged me for slight damage to front bumper. Looking at other marks on the car, I will be amazed if the work is carried out.
Pros: I loved that they didn't charge a fortune for a one way rental and that we were dropped off at the airport after returning it.
Cons: The office was hard to find and to get to in Heraklion.
Pros: There were two very friendly ladies and they were very respectfull and not insisting to take an insurance when you say you don’t need it.
Cons: When you have to wait long it is not a convenient place. I was lucky, I only waited about 3/4 hour.
Pros: Lovely guys at Heraklion airport. Chatty and informal rather than stuffy behind a desk types. Brilliant.
Pros: Agents were kind and helpful. Cars were new and in great condition. Easy drop off process.
Cons: Taking out the car took a while but that was also because it was Easter holidays and many families were picking up cars at the same time.
Pros: I had a scheduling mishap that was entirely my fault and they were super accommodating to get me my vehicle and work with me.
Cons: I can't say that there was anything that I didn't like about Royal Rentals, the team was great and the value was good
Pros: friendly staff
Cons: took me a little while to find the site in the mass of other renters outside Heraklion Terminal, but once found I was very happy
Pros: pick up was smooth and quick.
Pros: Ended up with two flat tyres fixed straight away without any questions asked!
Cons: The hidden costs and the car windscreens washers were leaking and therefore didn’t work.
Pros: Very friendly service!
Pros: The price of rent (not for insurance!!) , offices in all Crete
Cons: The conditions of the car (shift-tires-brakes-shock absorbers)
Pros: very friendly, helpful staff
Pros: The service!! The agent Chrisanthi was fantastic. Warm, welcoming, knowledgeable and pleasant and a great level of English. I got an upgrade and it was perfect. All car rental companies should be like this.
Cons: nothing really, car was good, very efficiently processed bot ta pick up and drop off.
Pros: Correctness and friendly service
Cons: Rather difficult to find the location where to pick the car
Pros: as above
Cons: as above
Pros: The car was quite clean.
Cons: Avoid this car rental company because they have a cunning, super overprice list for scratches and small car damages!!! Unfortunately, I found out about this when I landed to Heraklion Airport in Crete at 22:30, having a pregnant wife travelling together with me. On that price list, a small scratch on a rental car is charged starting from 250 EUR and going up to several hundreds of euros!!! I've been driving a car for 20 years and fixing scratches including painting costs up to 10 times less!!
Pros: paper processing speed
Pros: Quick, easy and inexpensive
Cons: Finding both garages to pick up and drop off the car was not easy
Pros: The service was efficient and professional. Very Kind and well-spoken. Bravo! Her name was Eftixia I believe!
Cons: We had to pay 25E to drop off the car at 6am for our 7:50 am departure.
Pros: Their efficiency and their kindness
Cons: We had a car issue and we got an email answer in a big delay.
Pros: Friendly staff, nice big car
Pros: free upgrade, new car, fiendly staff
Pros: Wonderful people
Pros: The best service
Pros: Easy, friendly, good value
Pros: Friendly service when we picked up the car.
Cons: Lots of small scratches and damages on the car when we picked it up. And unfirtunately 1 damage on the rear bumper was not marked on the paper that was issued by the servicedesk. Now they want to charge us for the damage.
Pros: easy pick up and return.
Pros: KINDNESS AND SERVICE FROM THE FIRST MOMENT, UNTIL THE END. THE CAR WAS THE BEST FOR A COMFORTABLE AND SAFE JOURNEY.
Pros: The service at the airport was very friendly and everything went fast and easy. Would totally recommend ROYAL.
Cons: Nothing to complain about.
Pros: The person at the airport was very kind! everything was super fast and easy and on top the prices were really satisfying for what you get.
Pros: The agent was very professional. He made all the rentals conditions clear and was very polite
Pros: Professional service, good car, highly recommended
Pros: At return in Chania the person was very kind, even though we needed to wait a bit for him to show up. He took us to the airport building with his own car
Cons: At pick up in Heraklion, we spent quite some time to assess the car condition, after the representative was stating that they are super strict with even smallest scratches (charging a minimum of 350 Euro). They also said that they have nothing to do with the insurance that we had with Discovercars, after offering their own insurance.
Cons: You need to review your suppliers. We turned up to 'royal rentals', where an argument was taking place with a customer. This delayed our check in and made our departure from the rental very late at night. We had booked a 5 door car, instead we got a 3 door car. We eventually got a 5 door car, which was on its last legs - bits had fallen off and there was damage all over the car. The picture of the car we were supposed to get in comparison to what we got, was very different!
Pros: the car was clean
Cons: Charged more than the agreed fee. (charged £40 extra for arriving after 10 pm when our flight landed at 9.30 and the hire place was a impossible to find! nightmare to find the collection point nightmare to drop off, no one to meet at drop off told to leave key under matt in car park, then walk about half a mile in 35°C
Pros: The staf was really kind and polite. They gave us all the information we need. The car we recived was perfectly clean.
Pros: Quick pick up and drop off
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 72 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off