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Alma Car Hire at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly staff, good and quick explanation
Pros: Nothing. The parking area was difficult to find. The employee was unpleasant. The car had an overpowering odor of mothballs or something of the sort. The car was given to us with an empty gas tank. This was the worst car rental experience we’ve ever had.
Cons: The parking area was difficult to find. The employee was unpleasant. The car had an overpowering odor of mothballs or something of the sort. The car was given to us with an empty gas tank. This was the worst car rental experience we’ve ever had.
Pros: Missing a plug to connect our phone. So helpful for gps... and battery!
Pros: Very nice staff and accommodating.
Pros: I over all happy with the service, our Agent "Georg" was a great guy and very helpful. we had a few minor issues but it handled nicely. called a couple of times my call was answered right away with a great respect. Thank you for everything!
Pros: Friendly and helpful staff when picking up the car and returning the car (flexible about returning one day early in the city center), reasonable rates if you don't mind outdated cars, and minimal service.
Cons: Cars really outdated, support when getting a flat was minimal and the cost of the new tier that we had to advance has not been returned. Even after promising they would - which makes them unreliable in my opinion.
Cons: The vehicle was dirty, the vehicle was in bad mechanical condition
Pros: Easy, local agency, no fuss. Cars are a bit dated, but actually perfect to blend in and not have to worry about a little scratch here and there. Cars work fine. Nice staff, looked at our family and got us a bigger car than ordered.
Pros: Reasonably hassle-free.
Cons: We were given an older and smaller car than I expected (expected a Suzuki Celerio of Fiat Panda, was given a Toyota Aygo).
Pros: Nice chap. No hassle
Pros: Nice people.
Pros: The customer service, the car quality and cleanliness
Pros: The service was good enough.
Cons: We rented an 8 seater van. What we got was an old workers van with tools still inside. Inside was demolished. Clutch was about to blow at any moment. No working radio or USB. A catastrophe. If we hadn’t landed at 22:30 with my elderly parents in Heraklion, we would have made a stink. But they were tired and we had to find the hotel. Disastrous. Lesson learned: if something is too good to be true (price), it is.
Pros: Uncomplicated and efficient
Cons: Condition of car. i.e. constant warning regarding technical issue.
Cons: The car had 80k km and was damaged on all sides of the car. I did never receive a car in such a state from other rental companies.
Pros: Excellent quality of the car, drop off and pick of easy. Great price
Pros: Easy and serious about administrative part
Cons: office quite difficult to find
Pros: Everything was very quick
Cons: Everything was a bit too quick. Going over the car for existing damage, being told to sign paperwork and take a large deposit without fully explaining things beyond "it's normal, it's ok" was a bit stressful, but there were no problems in the end.
Cons: Quality of car and attitude of staff - this is what you get.
Pros: Fantastic service. Quick and efficient
Cons: A little bit hard to find but would not let that deter me from renting again.
Pros: Laid back approach. Didn't try to sell me additional services. Car was ready for collection.
Cons: Struggled to find their office. Car was okay but it was dated and the cigarette charger did not work, which meant I could not charge up my sat nav. Otherwise okay.
Cons: В прокат дали не ту машину
Pros: The staff was friendly and spoke good english
Cons: The car was in bad shape, the cluch was so bad i hardly could drive, i drive manual drive all my life and havent got worse car. It was cigarette smell in car.
Pros: Quick to pick up and did not push additional insurance
Cons: The car was supposed to be a mini size as there were just two of us and we got a 7 seater Picasso. The car ran fine but was massive for Crete roads. It cost us a lot more in diesel than we expected. The air con was stuck on the passenger side and wouldn't move from 14 degrees. The boot catch was broken. The seat belt warning sounds came on several times during the hire. We did not get a choice. It was this or nothing
Pros: The pick up was good. Quick and efficient.
Cons: Alma drop off person tried to scam me into paying for a scratch on the car I had proof I did not do. I took a photo of the exact scratch when I picked up the car and had a timestamp as proof. Without this, Alma would have charged me for it. The guy even argued with me on the phone about it before I sent him my photo evidence. If you rent from these people, MAKE SURE you cover your own a** and take photo and video of the car when you pick up. Nobody at the drop off office at 7:30am either.
Pros: Quick good service.
Cons: Car was a little worse for wear, no parcel shelf.
Pros: Arrived 3 hours late (12am) but staff were very friendly and understanding. I wasn't charged for late night pickup like some companies do.
Pros: I did like the speed of picking up and dropping off.
Cons: Very old car compared to my experience with other car rental companies. Sometimes, I was afraid if the car will move. Also the car was not clean with sand in the boot.
Pros: Very kind and helpful staff!
Pros: Very clear instructions on finding the rental desk. The car was new and very clean. The stuff was very friendly and helpfull.
Cons: a premium economy car being 20+ years old
Pros: The lady was very friendly and efficient.
Cons: The boot wouldn't shut on the first car and it was a bit battered in general. The guy spent about 10 minutes trying to un-jam the mechanism with a screwdriver before the lady called over to say give us a different car. The guy seemed happy to send us off with a dodgy boot that might not close or open
Pros: Available to help, no questions asked
Cons: Car was a bit old with a few issues, nothing major.
Pros: Simple and fast process
Pros: Agent was very professional and help us in all ways
Pros: They were quick and professional. The car was as promised plus it was almost brand new so it had all the convenient features (CarPlay option for iPhone was a very pleasant surprise!). Drop off was also quick and easy.
Cons: It was a bit of a hassle to find them among many many other booths of the car rental agencies. We had no previous instruction where they are so we had to ask around.
Pros: it is not easy to find the desk
Pros: Quick response to complaint
Cons: Having a dodgy car in the fist place.
Pros: Quick service and friendly
Cons: CAR was up for maintenance
Pros: the car was not very clean internally or externally but had just over 1/4 tank of fuel so that was OK but it was an older model vehicle and the rear vision mirror needs replacing as a matter of urgency
Cons: difficult to locate within the rental complex yard. Suggest you post a photo of the small office on the website where we are able to identify the location rather than wandering all over the lot, looking for it! Better still, get the airport to print a template showing where all the rental firms are located!
Pros: Easy pick up close to the airport.
Cons: auto più piccola del pattuito, vecchia e sporca. Ammortizzatori sfondati, fanali ingialliti, freni non rassicuranti, prezzo esorbitante.
Pros: Disponibilité téléphonique, faible consommation de la voiture, l anglais parlé par les réceptionnistes
Cons: L attente au retour du véhicule.
Cons: Perfect service
Pros: Very efficient and polite.
Cons: The car was really used a lot.
Cons: Aggressive staff Cars in bad conditions
Pros: We're willing and helpful staff to resolve problems.
Cons: The engine management of our first car was indicating a problem when we picked up the car, but was told that this wasn't anything to worry about, just that the fuel on the island is poor. The problem got more serious when the engine cut out into our trip. A further fault was that vibrations could be felt under braking (it felt like the rear brakes). The replacement car was better, but the rear brake shoe was worn, leading to a grinding noise under braking.
Pros: Friendly and efficient
Cons: The car looked like Jeremy Clarkson had driven through the Amazon on a Top Gear challenge
Pros: Mike was very friendly and communicative, met us at 4 am when our flights had been delayed and replaced our car when the other broke. Would use again
Cons: Warning light for engine fault going off often
Pros: It was a car.
Cons: The car was old and worn.
Pros: Simplicity, speed, brief explanation, price.
Cons: The age of the rental car...I was expecting a newer one.., buut - but THE RENTAL CAR WAS FULLY FUNCTIONAL!!!
Pros: Fast, efficient and friendly.
Pros: Evwn if the mistake is yours, or If there's a problem, they'll help you with it
Pros: The service was great, kindness, time efficiency and fair .
Pros: quick pick up and drop off. Friendly agent
Pros: Very friendly and efficient. Best car rental I have used in Crete. Will go straight to them next time.
Cons: Car was dirty and told I had to pay $20 euro more to drop off at port. Agent said website was wrong, but forced me to pay.
Pros: When we found them they were courteous and friendly.
Cons: Had to pay €50 extra because of arrival after 9.30pm when in theory the office shut. We arrived at 10pm and even the member of staff queried the high charge. Car left quite a lot to be desired!
Pros: A quick check-out
Pros: Not much!
Cons: Car was a very old Ford Focus that had scratches and dents all over it. Air conditioner was not very good.
Pros: The car was Ok.
Cons: I was not allowed to take out insurance for the car with them. It was said that the damage would be charged to the deposit. And if I have travel insurance, then they're right.
Pros: After the first car broke down we were provided a second car fast and easy. The second car was something that we should have picked up in the first place.
Cons: The first car we picked up had a broken aircondition and the car engine broke down after a few days
Pros: Efficient and straightforward
Cons: The representative when dropping off the car tried to suggest I had caused a scrape on the rear passenger door which I could prove was already there when the vehicle was picked up. The cynical side of me asks if this has been tried numerous times given the number of knocks on the car which if paid for by insurance why have they not got repaired?
Pros: Came with an empty tank. “0” on gas meter. That was the situation with all 3 cars we took.
Pros: We didn’t have to wait..
Cons: The car.
Cons: First I was told car was coming. Then I was told car was a 'nice' Yeti parked outside. The Yeti was filthy, beaten and broken everywhere... No other car available so I took it. Central lock wouldn't work and - most times - neither key so we had to open the car from the inside after opening driver's door. Several lights came on and off on the dashboard. I had rented a Qashqai or similar model... THIS WAS A PIECE OF CRAP FOR NORMAL RENTAL CAR PRICE
Pros: As above efficient service
Cons: The car had a few issues in particular the drivers seat slide around and didn't lock in well.
Pros: When the car broke down they came and replaced it within 2 hours of reporting it.
Cons: I originally booked a Toyota Aygo or similar with air conditioning, and I was given an ancient Fiat Panda with no air conditioning.
Pros: Friendly personnel. Cars were very functional and operated well.
Pros: Timely arrival and departure.
Cons: I didn't like the car at all But it did the job so it's ok
Pros: Friendly and accommodating service
Cons: The petrol gauge did not work properly
Pros: Quick service compared to other European countries
Cons: They tried to give me a car of smaller category and insisted that it was the category I had booked. I booked opel Astra or similar and the initially showed a Peugeot 207. When they realized that they could not convince me they brought a Ford Focus, old and tired.
Pros: Friendly people
Cons: Totally different car than expected.
Pros: During our rental we had a problem with the air conditioning. They went out of there way to bring us a different car the same day and far from Heraklion. Also made an effort to find us at one of the taverns even though we were not with our cellphone.
Cons: I booked a "Ford Focus or similar" and the agent gave us Toyota Yaris claiming it is the same class. No, it definitelly is not. Only after pushing back several times he brought a car of the class we booked. I call this a scam!
Cons: It is confusing to work out who exactly we were renting a car from. Alma Car Hire - I think - were just the desk where we collected from.
Cons: Cars were run down and dirty, many broken parts. Not worth the money paid at all. The rating given on Discover Cars is totally untrue and incorrect - should not be more than 3-4 out of 10!
Pros: Brilliant pick up/ drop off times. Car ultimately was reliable.
Cons: Car was not the model we were told we would have and was VERY old. Car was so scratched and old that we were told that as long as we didn't hit a mountain goat we would be getting our deposit back!
Cons: Aircondition didn't work. We tried writing them but no response. No Bluetooth, car was old
Pros: Friendliness, condition of car
Cons: Time spent at pick-up
Pros: Friendly, were really helpful & relaxed
Cons: Didn’t get the car we were expecting
Cons: Service-guy on drlivery was border line agressive and msking threats if i do not pay they have my card details snd they will charge whatever they want
Pros: Great value compared with main international brands
Cons: There was no pick up point at the airport labelled Alma car hire, contrary to instructions. Had to ask several other companies where to go. In reality a different company actually provided the car and agreement, not Alma. This made it all a bit confusing. But maybe you get what you pay for.
Pros: Genuine people, great service
Pros: Great staff friendly and helpful
Cons: Terrible old knackered car totally worn out and partially broken inside, drove fine. 3 different warning lights came on. One continually. We were told - don’t worry! Which was ridiculous and not helpful. I chose a fuel full to full option on booking but on collection it was return empty! That is a scam, I voiced my disagreement but was told I had no option. It is not acceptable to do this. Nice staff, rubbish car, expensive, and fuel was a deal breaker.
Pros: Not much
Cons: Ordered an auto and they didn't have it ready on site , had to wait a long time for it to arrive , dirty upon arrival and car was aged with sat Nov removed
Cons: Car was old, not cleaned and not worth the money, broke down. Second car slightly better but also dirty and not cleaned between customers.
Pros: efficiency for car drop off (even if they did not give me any receipt)
Cons: old car, tank almost empty when I picked it up
Cons: I was really hard to find the hire rental desk and then we had to wait around for a while for the car whilst in the searing heat.
Pros: Staff were very friendly but the girl serving us just giggled a lot as I think she was embarrassed to be hiring out such a knackered car.
Cons: The car
Pros: Staff were friendly
Cons: The car we had was very old and tired. It was so old it didn’t have isofix bar for kids seats. The car did the job but the rental cost was more than the value of the car.
Cons: Very old cars
Pros: they are very friendly , give very good service ,very satisfied,no complaint at all.
Pros: fest service Nice and polite
Pros: Awesome customer service and super kind people! Easy pick up and drop off. The car had a few scratches which we made note of and we’re not charged for. A few of the buttons were getting stuck on the dash but nothing too bad. Bluetooth was easy to set up. The car was a little slow when shifting (automatically) between gears, but overall very easy to drive. Also — awesome prices! Best we found at Heraklion airport by a landslide.
Cons: Everything was great! Just the few notes about the car above.
Cons: Why is 800 EUR deposit given back after 2 weeks. We have full insurance.
Cons: 60000+ km car
Pros: Car was in very bad shape, gear system was not functioning well; not a car that should be rented to customers. Very low quality. Car was not clean. Many defects and old.
Cons: Low quality car. Not value for money.
Pros: The rep was friendly and did not try to upsell the insurance.
Cons: The car (Hyundai I30) was very basic, well worn with plenty of small dings that we had to point out to avoid being charged on return - the aircon didn’t work and there was no cruise control, reversing sensors or phone connectivity. It was expensive for what it was
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 70.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
Prices for extras are shown on the booking page.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The first additional driver is allowed free of charge.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off