Centauro at Crete Airport Heraklion

Pros: Friendly and efficient staff - very clear and helpful.

Cons: Finding the shuttle bus for pick up was a little tricky as the airport was so busy and it was late in the evening but it was sorted fairly quickly and once we made contact it was all good.

Pros: Good service

Cons: Nothing

Cons: Quick ride from and to the airport

Pros: Fab car in excellent condition at a great price too!

Pros: Good car and in perfect conditions

Pros: The staff was on time at the airport, very friendly and helpful. The car was clean and in excellent condition. I would to thank the staff for its kindness to extend the delivery time for 1 hour.

Pros: Great service!

Pros: I called the company and they said there was a representative at arrivals but nobody showed up

Cons: Terrible service.. I just forfeited my deposit because I didn’t want to give out my banking information

Pros: Representative was waiting for us with a picket at the airport and shuttle service from and to the airport was convenient.

Cons: Navigation monitor and camera for backing up the car wasn't installed, which was a bit inconvenient.

Cons: I didn't like the "free upgrade" from a mini car (Fiat Panda or alike) to a large car (Citroen C4). Considering the narrow roads of Crete and even narrower parking places, this kind of "upgrade" is certainly not wanted but I had no other option: the staff told me "we don't have anything smaller anyway"... This poses an unwanted stress on me, since I had the impression that any tiny scratch would be "hunted down" and penalized - on a large car, on the tiny little roads of Crete.

Pros: Efficient transport to the airport

Cons: Fraudulent charge of 280E for a the small paint scrape 2x5 cm. with no dent. To see it you would have to look under the front bumper. Importantly, it was a dark night. The representative had to know where it is, cause you had crouch down to touch it, as it was not visible from normal height.

Pros: Staff was very helpful and friendly.

Cons: The picked up car had several scratches and bumps.

Pros: Free upgrade

Cons: one of the employed attitude when I rent the car

Pros: The staff did not come to pick us up at the airport as indicated over the phone. The meeting on the voucher was different. We had to find another car at the last minute with another provider onsite during night time and it costs us 3x more.

Cons: Totally unprofessional and rude over the phone

Pros: Easy to use, contactable if needed

Cons: Rude and unhelpful on drop off. Refused to let me speak with a manager.

Pros: amabilité de l'agent lors du retour de la voiture

Cons: On m'a demandé 175€ supplémentaire + 102€ pour le plein de la voiture (j'attends toujours le remboursement...) lors de la prise en charge de la voiture, pas de caution possible, arnaque car on m'a mis devant le fait accompli sans aucun choix... J'ai déjà loué plusieurs fois des voitures, je n'ai jamais eu ce comportement de la part du loueur....

Pros: Staff

Cons: Trick between dealership and online booking. Dealership staff doesn’t know if I have bought full coverage with online booking cite and also not nice to “sell” avoiding credit card reservation.

Pros: Very friendly staff, quick and not wasting time

Pros: The car was clean and worked efficiently throughout the trip.

Cons: It took a very long time (2 hours) for the contract to be written up. There was only one person in front of me at the counter. Lot of miscommunication. I ended up buying another insurance frpm Centauro even though I had purchased one from Discovercars. The location was accessible and the office was very clean; but some improvement is required in speed and communication

Cons: Have not refunded the full fuel amount

Pros: Absolutely disgusting service, phoned to ensure that the time I collected the car wouldn't be a problem. Given assurance that it would be fine only to find no car and the office closed.

Cons: See above

Pros: Nothing. They were not very helpful and pretty unfriendly .

Cons: I didn’t like that I had to call because the rep was not there. I didn’t like having to wait for other customers picking up luggage when I had brought none for speed. I didn’t like the grumpy face of the rep or being placed in a situation where we had no option but to take a full insurance and ended up paying £130 more than planned because your system wouldn’t accept two credit cards or my debit card.

Pros: Enjoyable experience overall!

Pros: Professionals and Politeness

Cons: You pay the whole amount of gasoline that is inside the reservoir of the car no matter if you deliver the reservoir of the car completely full. Of course, the money will be returned to your credit card after 2-3 working days. I just no see any reason for that. In reality i do not think this is a big problem

Pros: Drop-off was easy and fast, transfer also nice.

Cons: Transfer from airport to Centauro office at arrival to Crete was complicated (transfer guy was not at the dedicated place)

Pros: Not had a chance to rent a car

Cons: Not had a chance to rent a car

Pros: Could have been a little better bye not trying to persuade me that the insurance I booked wasn’t good enough!!!

Cons: All cars were quite new and good models of cars

Cons: Pay 40€ extra for after hour. Delay is not my responsibility They also charged all gasoline at the beginning. They returned after drop off

Cons: Usual issues and discussion about the need to take out additional insurance despite taking out independent insurance prior to the trip. Being told that this would not cover police reports and that my additional insurance was essentially useless! Also was advised to upgrade car for another 70+ euros in order to reduce costs of the petrol car we had. However another con as given the cost difference I would have had to fill the car 4 or 5 times to make it worth while!

Cons: Hello. I am very disappointed and dissatisfied. After I arrived to pick up the vehicle and had already paid for full insurance I was told I had to pay again for the insurance by the receptionist and also after I told him I had already paid for full insurance he did not want to hand over the vehicle to me only after I paid 57 € insurance again

Pros: Very available. Car didn't start one morning (may have left auto setting on) needed battery jump and they were there to take care of it pronto! When returning the car which we rented at the airport we decided to ask an in-town office if we could return it to them. Not only did they say yes, they sent an employee to walk with us to the parking garage to pick it up!

Cons: They misinformed me about the tanking policy and then accused me of misunderstanding. They also asked for extra insurance money at the desk, which was not included in the online deal, where i had specifically payed for full coverage, claiming that i payed DiscoverCars, but now i also need to pay Centauro, which is a different company. The customer should know all costs in advance, not after the deal is made and the car is payed for.

Pros: The car was in very good contition. It has pretty good equipment and it was not the cheapest basic version.

Cons: The agreement was someone to pick me up from the airport. But none was there and i have to walk for 15min until i find the office.

Cons: not clear from the beginning about credit card terms end conditions. extra security cost on rental with debit card when picking up the car. No flexibility at all

Pros: Nice office, close to the airport. Nice shuttle.

Cons: The fact that they don't accept American Express credit cards.

Pros: None

Cons: They will charge you for damages that was not on your mistakes, and they charge it a very expensive price (90$ for a a little scratch on the wheel cover !!). I HIGHLY RECOMMEND to AVOID this company!!

Cons: The agents were rude and not helpful when there was an issue with the booking

Pros: Pick up and drop off at the airport was seamless

Cons: Would've been nice it the fee for dropping the car off at a different location was waived. This was a result of a circumstance out of our control (flight cancelled).

Pros: Quick

Cons: Cost of insurance for full cover

Pros: They helped me get an international driving licence

Cons: I had to ring them to pick me up.

Pros: good car, clean, good rep

Cons: out of the airport, no clear pickup point, no key drop, hours of operation problematic when flight early or delayed

Pros: A brand new car Friendly and professional service

Cons: All was great!!

Pros: upgraded to larger but much slower car - because they had run out of mid size.

Cons: - Representative took 30 mins to appear at the airport - "On airport" it was minibus to the reception, the other "off airport" sellers were opposite arrivals. -at reception - there was no queue, but took us over an hour to receive the keys. - one staff member was extremely rude saying "you need to leave now , we want to go home" we were simply trying to strap in our children and put our boot. - returning the cars took over an hour - nearly made us late for light

Pros: Nessuno

Cons: Tutti

Pros: The hire care was clean and in good condition.

Cons: 1/ The Meet & Greet representative being very hard to find; she was standing in the wrong place and wasn't holding up a sign. 2/ Having to walk far to a shuttle bus to then go to an office. 3/ The rude and pushy staff in the office, trying to frighten us into purchasing THEIR additional insurance, even though we'd already purchased full coverage insurance with DiscoverCarHire.com. 4/ Not being given a full tank of fuel, & BEING CHARGED A DEPOSIT for the 30% fuel in the tank they'd provided.