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RightCars at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: On return, they tried to blame for damage that was already present. Given the amount of time spent checking the car over at collection, they definitely knew what was and wasn’t already damaged. Fortunately, I also had photos as evidence. Obviously a good money spinner against the unwise customer.
Pros: Price, car, overall a correct business.
Cons: Pushing the extra insurance a bit too much. Finding desk.
Pros: Φιλικότατη, εξυπηρετικότατη και πολύ ενημερωμένη η Αγγέλα. Το αυτοκίνητο πεντακάθαρο και καινούριο.
Pros: The car was in Perfect condition
Cons: We needed to bring the car rather clean otherwise we need to pay extra. Not easy to bring a car very clean with no sand on the inside when there are beaches around..
Cons: Even the full insurance was paid to Discover Cars, the rental agents tried to sell another insurance.
Pros: I would definitely use this fantastic company again.
Cons: Normally Discover Cars is okay. But, RiteCars at the Heraklion Airport refused to even look at the photos that we took of the car, before we took picked it up. They charged us for damages anyway. I would not recommend them.
Cons: We booked VW Tiguan but we got Toyota C-HR. I think it is not the same category. RC offered us another insurance. We didn't accept it while we paid for total coverage. But they reserved from the bank account 1800 EURO if something happened. By the return of the car the lady was checking the car with the flashlight. We rent a car everywhere, but I have never experienced when returning the car.
Cons: Kept me waiting to pick up my car despite there being spare staff .
Pros: Nice, friendly representative
Cons: Old car, had many kilometers on it. Clutch wasn't working well.
Cons: The car didn’t have enough water in the radiator.
Cons: I wouldn’t ever use this company again. I treated the car the very best I could and was super careful. I made sure the car went back in a really good clean condition too and then I was accused of causing damage to the car but I hadn’t done it. I believe it was missed on the checks done when I collected the car but found when I returned so that I could be charged money and you make more money from the rental of the car.
Pros: Agents' Efficiency
Cons: Car's Condition
Pros: Local staff pleasant attitude and condition of car.
Cons: Distancing themselves from the site that I made the booking, when actually they should bare some responsibility for what the site offered.
Cons: Geen aanmerking
Pros: Quick and informative
Pros: Everything was smooth and as it was supposed to be.
Pros: Personel, car, responsivness,...
Cons: Slightly difficult to find rental cabin.
Pros: The staff was really helpful and polite. My flight had a huge delay and they waited for me outside working hours. I also booked the car at the last minute.
Pros: Vše proběhlo hladce, předávající milá…
Pros: The desk representative in Heraklion airport was charming and helpful.
Cons: The car was good, new and comfortable, but we booked for something else. Toyota CHR is an excellent car, but the windows are small and tall, our little children (4 and 5.5 years old) couldn’t see anything during the ride. We asked to replace the car, but unfortunately the company didn’t have options for us. It was very comfortable for us as adults, but not for the children.
Pros: Very professional and thorough checks.
Cons: Slight delay in picking vehicle up as it wasn't ready.
Pros: Car was adequate and functioned OK They were reasonable when the driver turned up with deficient paper work
Cons: Senior Driver fee charged in contradiction of booking agreement. Long wait to collect car due initially to insufficient staff but reserves did arrive after about 25 minutes.
Pros: Unacceptable, I have to pay more than 700 euros (discoverscars + rightcar) for renting a car simple car. And it was not mentioned this amount on your site. I will put you a bad recommandation on Google, to my friend and everywhere I can. You are thieves.
Cons: Unacceptable, I have to pay more than 700 euros (discoverscars + rightcar) for renting a car simple car. And it was not mentioned this amount on your site. I will put you a bad recommandation on Google, to my friend and everywhere I can. You are thieves.
Pros: Friendly staff. Car in good conditions. Good price.
Cons: Not able to pay the deposit with a debit card
Cons: We were dissatisfied with the high fee for early delivery of the car. We paid 30 euros unnecessarily, even though we did not use this service at the end, the money was not returned to us. I consider the fact that we informed the rental agencya day in advance that we will not use the early delivery by e-mail and sms and they did not answer us at all to be the worst. I don't want to imagine that we have an accident on the way and no one would react to us. We also paid higher amount for full insur
Pros: Good value for money
Cons: Difficult to find the desk
Pros: The car was clean but with a lot of scratches. Of course they were all marked in the forms.
Cons: The rental fee was a bit high.
Pros: They didn't accept the full coverage I booked with discovered cars. The girl who attended to us was a bit stupid.
Pros: Very friendly and efficient representatives upon collection and return, car in top shape, fuel tank full.
Cons: A bit tricky to find the office with the instruction provided upon booking - when you get to the "rental parking lot" entrance, just ask for directions.
Pros: New car!Friendly staff!
Pros: They were very nice, the car was new and in a great condition, and it was very enjoyable to use it and to drive it
Cons: Nothing, the service was perfect. It’s important to notice every single scratch and to show it to the service man before picking up the vehicle.
Pros: Good efficent hand over.
Cons: Trying to find their office.
Pros: The car had many scratches and is quite old so you can expect anything to happen.
Cons: Service was good overall.
Pros: The pricing was cheap.
Cons: Since the beginning it felt like they wanted to make more money from the car. We spend time checking all the defects of the car, but I'm sure the guy didn't noted one of them, for which I was charged on the return. I wasn't shown the report of the dents on the signing, so I'm sure he didn't mark it. Fortunately I had contracted a full coverage with Discoverycars.com and I could get my money back, but I will never rent another car from RightCars.
Cons: terrible experience as the agent apparently on-sold the car to someone else and when we arrived tried to find every excuse to cover his misdeeds including that we were no-show then driving license "had problem" and other nuisance. eventually we had to go elsewhere and pay more...
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 78 years.
A senior driver fee applies to drivers over the age of 71.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard credit card, VISA credit card, Maestro credit card, MasterCard debit card.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 3 additional drivers.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/collection service is not provided.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
If the customer is late for a return for more than 90 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off