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![CarQ at Crete Airport Heraklion](https://www.discovercars.com/PartnerFiles/647/logo_70x35.png)
CarQ at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Korina was friendly, efficient and spent time explaining things about the car when we picked it up. She is an asset to the company.
Cons: The car was full of scratches and it was also not cleaned inside. When returning the car the Agents claimed that new scratches had appeared, which more felt like their business model to get more money. They had already tried to force me to take full insurance when picking up the car, though I explained to them several times that I have full coverage from DiscoveryCars. When returning the csr I did not get any document or receipt of returning the car nor on the alleged new scratches.
Pros: Good what's up communication before picking it up
Cons: unfair relationship
Pros: They agreed to change the car.
Cons: They've supplied an old car that had a lot of problems.
Pros: Worst experience of hiring a car
Cons: We got charged 350 euros from the 750 euros deposit for the faintest of scratches on the rear bumper which we assume must have been there beforehand but it was so small that we didn't notice it when doing the initial damage report. This was at the Heraklion airport office in Crete, where several other customers have experienced the same thing (ref. trust pilot). The claimed damage repair costs didn't match at all with the plastic bumper scratches (paintwork, body rework labour).
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 72.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit or debit card on a main driver's name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Prices for extras are shown on the booking page.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
Delivery/Collection service is available only by previous request.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off
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