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CarQ at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Efficient, cost effective, rented car was ideal for our needs.
Cons: We bought additional insurance cover when booking online, but found out on picking the car up if we needed to claim we would need to make all arrangements and pay for repairs etc ourselves, and then be reimbursed. Although we didn’t need to call on the insurance, if we did need to, I imagine it would’ve put us to a great deal of time and hassle, which no doubt would ruin a holiday. Would be preferable for all insurance arrangements to be handled by the car rental company.
Pros: Kvinden der arbejde på stedet var meget flink og hjælpsom. Ikke hendes skyld der er dårlige biler og autostole uden isofix.
Cons: Det tog 2 timer at få udleveret en lovlig bil. Ingen kompensation for ventetiden. Betalte for stationcar selvom fik udleveret en Hyundai i20, og det kunne ikke ændres. Dårlig måde at starte ferien med, at blive præsenteret for to stationcars i dårlig stand og lovlige dæk.
Cons: They are scammers! First of all they came back after I had made the reservation online and said they only had a more expensive car available, which I then accepted. When we got to the rental place, the car was VERY beat up! It had several dents and scratches all around, and the windshield wipers, we soon found out, were completely falling apart. When we returned the car after the week, they claimed we had made damage to an already damaged part and kept our deposit.
Pros: New car
Cons: that i must to pay +120 eur for full protection to CarQ. it was a scam because the CARQ agent said that discover cars does not cover full protection
Pros: Wery kind and helpful. The car was excellent, almost new.
Pros: Quick, pleasant service.
Cons: We got a bit smaller car. Renault clio Instead of citroen c3. While picking the car on the website c3 was more expensive.
Pros: Fast pick up and drop off. Friendly representative.
Cons: Car condition: gear box was on the edge of breaking (loud noises when changing from 2nd to 1st gear and huge lags with shifting gears). Condition not suitable for mountain roads of Crete. We had to change our trip routes because of that.
Pros: The communication with CarQ was fast. We mostly talked over WhatsApp chat, and the woman from CarQ was always quick and ready to reply to my questions. This is the only thing I liked from CarQ.
Cons: So far my worst experience with car renting. I rented VW Polo for 3 days. While picking it up, the carQ said to me I would get an upgrade. But in reality, it was a horrible downgrade with an old Chevrolet hatchback. The car has dents that I can not finish counting. The right armrest came out by itself while driving. At some point, I heard noises whenever I pressed the brake paddle. To be honest, I did not feel safe while driving that car. So never ever going to rent from CarQ again.
Pros: The process of picking up and dropping off the car was very fast.
Cons: I used a debit card for the deposit and after 6 days, i still haven’t recived my money back from them…
Pros: Absolutely nothing.
Cons: We did not receive what we were promised.
Pros: Friendly service.
Cons: Meet and greet was non existent. Finding the car provider was a nightmare
Pros: Nothing at all!!! Fraud company!!
Cons: Not receiving the car I booked and paid!!! The CAR Q agent claimed there was no reservation!!! Huge disappointment, great frustration, was forced to find a new car much more expensive after we landed in Heraklion during high season while carrying all our luggage along with my sick mother. Totally unacceptable!!! Totally unprofessional!! Waiting a refund through PayPal. Wish there was a way to rate below 0 for this fraud!!!
Pros: Personal and friendly