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CarQ at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Efficient, cost effective, rented car was ideal for our needs.
Cons: We bought additional insurance cover when booking online, but found out on picking the car up if we needed to claim we would need to make all arrangements and pay for repairs etc ourselves, and then be reimbursed. Although we didn’t need to call on the insurance, if we did need to, I imagine it would’ve put us to a great deal of time and hassle, which no doubt would ruin a holiday. Would be preferable for all insurance arrangements to be handled by the car rental company.
Pros: Kvinden der arbejde på stedet var meget flink og hjælpsom. Ikke hendes skyld der er dårlige biler og autostole uden isofix.
Cons: Det tog 2 timer at få udleveret en lovlig bil. Ingen kompensation for ventetiden. Betalte for stationcar selvom fik udleveret en Hyundai i20, og det kunne ikke ændres. Dårlig måde at starte ferien med, at blive præsenteret for to stationcars i dårlig stand og lovlige dæk.
Pros: Nothing
Cons: They are scammers! First of all they came back after I had made the reservation online and said they only had a more expensive car available, which I then accepted. When we got to the rental place, the car was VERY beat up! It had several dents and scratches all around, and the windshield wipers, we soon found out, were completely falling apart. When we returned the car after the week, they claimed we had made damage to an already damaged part and kept our deposit.
Pros: New car
Cons: that i must to pay +120 eur for full protection to CarQ. it was a scam because the CARQ agent said that discover cars does not cover full protection
Pros: Wery kind and helpful. The car was excellent, almost new.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A senior driver fee applies to drivers over the age of 72.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit or debit card on a main driver's name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Prices for extras are shown on the booking page.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
Delivery/Collection service is available only by previous request.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off
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