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CarQ at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The communication with CarQ was fast. We mostly talked over WhatsApp chat, and the woman from CarQ was always quick and ready to reply to my questions. This is the only thing I liked from CarQ.
Cons: So far my worst experience with car renting. I rented VW Polo for 3 days. While picking it up, the carQ said to me I would get an upgrade. But in reality, it was a horrible downgrade with an old Chevrolet hatchback. The car has dents that I can not finish counting. The right armrest came out by itself while driving. At some point, I heard noises whenever I pressed the brake paddle. To be honest, I did not feel safe while driving that car. So never ever going to rent from CarQ again.
Pros: The process of picking up and dropping off the car was very fast.
Cons: I used a debit card for the deposit and after 6 days, i still haven’t recived my money back from them…
Pros: Absolutely nothing.
Cons: We did not receive what we were promised.
Pros: Friendly service.
Cons: Meet and greet was non existent. Finding the car provider was a nightmare
Pros: Nothing at all!!! Fraud company!!
Cons: Not receiving the car I booked and paid!!! The CAR Q agent claimed there was no reservation!!! Huge disappointment, great frustration, was forced to find a new car much more expensive after we landed in Heraklion during high season while carrying all our luggage along with my sick mother. Totally unacceptable!!! Totally unprofessional!! Waiting a refund through PayPal. Wish there was a way to rate below 0 for this fraud!!!
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A senior driver fee applies to drivers over the age of 72.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit or debit card on a main driver's name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Prices for extras are shown on the booking page.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
Delivery/Collection service is available only by previous request.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off
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