MONZA Rent a Car at Crete Airport Heraklion

Pros: The ease of pick up and the kind attitude of the people that helped us!

Cons: When we pick the car up, there was only about a quarter tank of gas in the vehicle.

Pros: Car was like new, very clean! Recommend

Cons: All was very clear

Cons: That we purchase the full insurance from them when we had already purchased it from you online!

Pros: Μου άρεσε περισσότερο η ευγένεια των ανθρώπων οι οποίοι ήταν πρόθυμοι να με εξυπηρετήσουν. Επίσης μου έκαναν αναβάθμιση οχήματος δωρεάν και το αμάξι ήταν καθαρό.σιγουρα θα νοικιάσω ξανά από την συγκεκριμένη εταιρεία.

Pros: Καινούριος στόλος αυτοκινήτων σε πάρα πολύ καλές τιμές. Έχεις την επιλογή όταν πας στο desk για νά παραλάβεις το αυτοκίνητο , να βάλεις την full coverage που σε καλύβει στο 100% αλλά δεν είναι υποχρεωτική επιλογή. Τα παιδιά είναι όλα άψογα, εξυπηρετικοί στο μέγιστο βαθμό και πρόθυμοι να σε βοηθήσουν σε ο,τι τους ζητήσεις

Cons: Μου άρεσαν τα πάντα !!

Pros: Amazing experience. Very friendly and helpful stuff and quality car. I will definitely come back!!!

Pros: I will write an email once I receive my deposit

Cons: I will write an email once I receive my deposit

Pros: Easy checkout

Cons: Delay in getting the car, was made to wait kore than an hour. car was not clean.

Pros: Everything was excellent. From the service to the quality of the car. I will for sure rent a car again from Monza

Pros: Rental agent Manthos is the best . He help me a lot with all the details I want to be informed .

Pros: It was the best service very nice people and I had very nice and new car. Again I will choose monza rent a car the next time.

Cons: Everything was perfect!!!!!!!

Pros: Friendly staff.

Cons: Car windshield was not clean on inside -a problem in evening sun.

Pros: shuttle-drivers very friendly and helpfull

Cons: long waitingtimes at checkin. Pickup not at the carrental center but needs shuttle

Pros: Staff were ok, shuttle drivers very friendly.

Cons: Hard to find, instructions could have been clearer to collect needed to cross road outside airport. Car interior could have been cleaner.

Pros: First i got car automativ without usb so i cant charge my phone.i came back and they replaced to fiat panda manual becade they didnt have automatic.the car was very good..

Pros: Owner (I believe) was very easy to deal with. We upgraded the insurance because the car looked old and vulnerable

Cons: Car was beat up and not clean. No washer fluid. Engine light came on almost right away, so it was probably knowingly cleared before it was released. Maybe we got what we paid for. Low price low quality

Pros: When arrive at the airport the office was closed. We went to another one and they asked us to wait for a shuttle. The shuttle drove us to a third office where we have been told to be late and our car was gone. They offered us a big car adding 350 euros. They were really unpleasant. We went to another place and lost 50 euros. Dont book with them!!!

Cons: None…

Pros: The lad that took us back to the airport pointed us to another rental co.

Cons: There was no clear warning on the booking that they just give cars away after 60mins (buried at the bottom of the voucher)

Pros: Nice shuttle bus drivers

Cons: Damages not noted in rental contract

Pros: Very efficient and friendly, will use next year.

Pros: Very efficient staff

Cons: The car condition could be better

Pros: Nothing.

Cons: Location of the rental offices. Rudeness of the managers at both locations...Heraklion and Chania.

Pros: Not much.

Cons: Car was not safe. Lights broken on front and back, clutch on its way out, issued with NO PETROL(light flashing) and sent to local petrol station which was shut (we arrived at 1am). Agent was awful and couldn't care less. Upsold without asking if that's what we wanted. Contacted emergency number and customer services and was fobbed off on phone and by email. You need to remove this company from your website, they are a disgrace.

Pros: Wasn’t sure why I had to buy more insurance for the car! Was surprised that it was two different prices. It was 250 euros if paid by credit card for this added insurance or I could have paid 200 euros cash. Not sure if this was a scam or not!

Cons: The pressure to by added insurance.

Pros: All went well. The representative was nice and helpful.

Cons: Nothing

Pros: Nothing

Cons: Unprofessional agent. He was more interested in looking at my 16 yr old grandaughter. Even commenting on how beautiful she was. Unacceptable

Cons: Credit card with mentioned « credit » is required In France we use credit card with mentioned « debit » So we had to pay 160€ for the insurance, Monza refused to take my credit card for the caution

Pros: Monza were excellent and upgraded our car.

Pros: Prix affiché ne correspond pas du tout à ce qui est demandé sur place.

Pros: Good price, good car, good service.

Cons: It would be helpful to know that the rental desk is not at the airport but serviced by a shuttle and a bit further - I came from the opposite direction to the airport and was then taken back by a shuttle van while I could have just entered the location on my way iof I had known the real address.

Pros: Il prezzo e la rapidità di riconsegna.

Cons: Il servizio "stesso livello di carburante". Trovo più serio il pieno/pieno. La macchina presentava diversi graffi ed ho dovuto fare molto foto per tutelarmi. Per tutta la vacanza ho temuto che mi accollassero danni pre esistenti. Devo ammettere che così non è stato.

Pros: Very nice people to deal with

Pros: Easy to locate on arrival

Cons: On returning the car the company had gone. No one was available to take the keys or check the return of the vehicle. I have been required to block my card to ensure the deposit isn’t taken. We had to ask someone else from another agency to take the key & sign the paperwork. They then removed all the branding from the car!!!

Cons: Only issue being empty fuel tank on collection, rest was great