MONZA Rent a Car at Crete Airport Heraklion

Pros: Fast and easy

Cons: I'd prefer newer cars

Pros: Drop off very easy!

Cons: Pick up customer service was poor and rude.

Pros: Is not the best car rental service that I received but the value for the money worth it

Cons: The time that takes to receive the car. The agent wasn’t very will to answer or help over the minimum of he must

Pros: I got the exact car model which I reserved, in very good shape

Cons: Returning the car with the same amount of fuel, rather than full-to-full

Pros: Fast service,

Cons: You have to sign the rental documents before getting to the car ,some details do not match. At dropoff no documents filled.

Pros: Nothing, staff rude car dirty and old and not maintained properly

Cons: Nothing, terrible

Pros: Drop off speed. Probably because I had taken out their full cover.

Cons: Under severe pressure to take out their own full insurance cover. Which I did in the end. Even though I showed him I had taken out full cover with yourselves . It was insinuated that you cover wasn’t worth the paper it was written on.

Pros: Everything was perfect, the staff were amazing , very helpful and they knew exactly what you needed! They explained everything thoroughly with the procedure and how it works! Such a lovely experience, definitely coming back! Definitely recommend MONZA Rent A Car!

Pros: Very helpful staff on both pick up and collection.

Cons: Not easy to phone and speak to about resolving an issue with a puncture.

Pros: Good value

Cons: Car was marked as full tank but it was only 3/4 full

Pros: Quick service

Pros: Cheap

Cons: I got a car with a flat tire

Pros: Car was in OK condition. Pick up agent was helpful when picking up even if too busy. Relatively easy to find.

Cons: They do not release guarantee funds on time (they insist they do, but my bank confirmed the vendor has not released the hold on the CC). Phone support is terrible.

Pros: they wrote fast back

Cons: The staff was unfortunately a bit unfriendly

Pros: Good rental price

Cons: There is no courtesy here. At pick up, I had to pay 50 € for arrival after closing time, but the shop was supposed to be open 24h (according to google mpas opening time). The saleswoman was rude and tried to scare me into paying for an additional policy by telling me the car wasn't insured.

Pros: Friendly and fast

Cons: Late collection fees, most flights arrive late there should not be any extra fees because my flight got delayed and it’s not my fault

Pros: Friendly service. Very easy pick up

Cons: The car was a bit old and tatted. However, that was not really a problem. It worked perfectly whist we hired it

Pros: Perfect! Thank you!

Pros: Equipe efficace

Cons: Vieille voiture

Pros: Very good dropoff

Cons: They declined our creditcard, so we had to buy their insurance to get the car, which was more than what we payed for renting the car.

Cons: The delay of picking up the car.

Pros: No help to my problem. Very disregard to front office.

Cons: Everybody knows problems about the flights in this moment from naples to heraklion but is better for them take money and doesn't give the car. No correct for the customers.

Pros: Easy to find. Good selection of cars. Good prices.

Cons: Car was heavily used with scratches etc. but that is OK. Still, service was due soon per the car computer, one of the back tires was losing air (they hadn’t checked before delivery), there was no water to wash the windscreen (also hadn’t checked), check engine light was on for the duration of the trip (which they said is “normal” because customers use bad fuel, but still didn’t give you confidence to take a trip with the light on.

Pros: I didn’t like the service

Cons: Car wasn’t ready was the wrong car and they were trying to upsell me to a different insurance which was a cash deal dodgy I felt.

Pros: It was slow and not friendly

Cons: The car are very basic

Pros: Easy to access from the airport.

Cons: The employee behavour

Pros: Smiling and polite agent

Cons: There were no problems at all

Pros: Great experience with the car company! They were very accommodating when we arrived late at night, only got to them at their closing time. I called them and they waited for us, so that was great as well! Everything was fine with the car at the end and we felt very happy

Cons: We got insurance from another company via Discover Cars and didn’t opt in for Monza insurance. They tried to sell us their insurance as well, but we refused as we were already covered. There was no push back so that was amazing!

Pros: Great variety of cars.

Cons: After waiting in line and waiting for the documents at the counter to pick up the car, we waited 60 minutes. The car was in line with our request, clean, but not full. Delivered with less than a quarter of a tank. It marked full on the contract. When I asked for an explanation, the counter clerk responded rudely and arrogantly. Some people can't work at the desk, they should be in the rows behind. I don't want to add anything else so as not to be too mean by telling the truth. I work for the ABG

Pros: Free upgrade which is nice

Cons: everything smooth to be honest. as soon as you have credit card

Pros: Easy drop off and pick up.

Cons: All good in the second time renting there.

Pros: Everything was almost perfect in pickup and dropoff

Cons: but the problem was that they ruined the experience by trying to scam me of 50 EUR when I was consulting about an early drop off. Our drop off was next day 21:00 but we asked to return same day 7:00 AM. Essentially, I said I will not pay anything because it was not in either contract. They pushed really hard to send me payment link or not return my deposit but I refused the payment. In the end, they did not charge me those extra 50 eur.

Pros: Liked the agents, the car conditions, the ease of finding the place

Cons: I didn't like the fact that they tried to overcharge me upon request of additional 12 hours, even after negotiation were they reduced their original offer by 50%, it was high.

Pros: The car was in a very good condition, almost new.

Cons: They are not happy if you don’t purchase their coverage plan.

Cons: Mileage and fuel level on rental agreement was different than the current one - but there was no problem with it when returning it

Cons: They were try to scam us for 500 euro to pay upfront, “in case there are troubles with the car”….not that we did it, but i have a terrible aftertaste with Monza… never again…. I wait untill i receive the reservation for the creditcard.

Pros: The pick up agent was effective and the car was simple but in good condition, and value for money was good.

Cons: When dropping off the car the agent wanted to charge us 100 euros for not having vacuumed the floor of the car prior to returning the car (which had some breadcrumbs and sand from the beach), and his behaviour was arrogant and unacceptable. I've rented lots of cars in my life and never encountered a situation like this...

Pros: Helpful pickup agent in Heraklion.

Cons: The car was dirty inside and had many flaws, wasn’t modern, had no Apple Maps, et.

Pros: Fast and easy

Cons: When we pointed out that we specifically ordered a stationwagon and got a smaller car than booked we were met with no solution and told that "its the same" - even tho the car we recived was a coupè with no chance of fitting four suitcases and a strollerbag.

Pros: It was a flowless procedure.

Pros: staff was very helpful

Pros: Same as above

Cons: Hmmmm can’t think of any problem

Pros: The ease of pick up and the kind attitude of the people that helped us!

Cons: When we pick the car up, there was only about a quarter tank of gas in the vehicle.

Pros: Car was like new, very clean! Recommend

Cons: All was very clear

Cons: That we purchase the full insurance from them when we had already purchased it from you online!

Pros: Μου άρεσε περισσότερο η ευγένεια των ανθρώπων οι οποίοι ήταν πρόθυμοι να με εξυπηρετήσουν. Επίσης μου έκαναν αναβάθμιση οχήματος δωρεάν και το αμάξι ήταν καθαρό.σιγουρα θα νοικιάσω ξανά από την συγκεκριμένη εταιρεία.

Pros: Καινούριος στόλος αυτοκινήτων σε πάρα πολύ καλές τιμές. Έχεις την επιλογή όταν πας στο desk για νά παραλάβεις το αυτοκίνητο , να βάλεις την full coverage που σε καλύβει στο 100% αλλά δεν είναι υποχρεωτική επιλογή. Τα παιδιά είναι όλα άψογα, εξυπηρετικοί στο μέγιστο βαθμό και πρόθυμοι να σε βοηθήσουν σε ο,τι τους ζητήσεις

Cons: Μου άρεσαν τα πάντα !!

Pros: Amazing experience. Very friendly and helpful stuff and quality car. I will definitely come back!!!

Pros: I will write an email once I receive my deposit

Cons: I will write an email once I receive my deposit

Pros: Easy checkout

Cons: Delay in getting the car, was made to wait kore than an hour. car was not clean.

Pros: Everything was excellent. From the service to the quality of the car. I will for sure rent a car again from Monza

Pros: Rental agent Manthos is the best . He help me a lot with all the details I want to be informed .

Pros: It was the best service very nice people and I had very nice and new car. Again I will choose monza rent a car the next time.

Cons: Everything was perfect!!!!!!!

Pros: Friendly staff.

Cons: Car windshield was not clean on inside -a problem in evening sun.

Pros: shuttle-drivers very friendly and helpfull

Cons: long waitingtimes at checkin. Pickup not at the carrental center but needs shuttle

Pros: Staff were ok, shuttle drivers very friendly.

Cons: Hard to find, instructions could have been clearer to collect needed to cross road outside airport. Car interior could have been cleaner.

Pros: First i got car automativ without usb so i cant charge my phone.i came back and they replaced to fiat panda manual becade they didnt have automatic.the car was very good..

Pros: Owner (I believe) was very easy to deal with. We upgraded the insurance because the car looked old and vulnerable

Cons: Car was beat up and not clean. No washer fluid. Engine light came on almost right away, so it was probably knowingly cleared before it was released. Maybe we got what we paid for. Low price low quality

Pros: When arrive at the airport the office was closed. We went to another one and they asked us to wait for a shuttle. The shuttle drove us to a third office where we have been told to be late and our car was gone. They offered us a big car adding 350 euros. They were really unpleasant. We went to another place and lost 50 euros. Dont book with them!!!

Cons: None…

Pros: The lad that took us back to the airport pointed us to another rental co.

Cons: There was no clear warning on the booking that they just give cars away after 60mins (buried at the bottom of the voucher)

Pros: Nice shuttle bus drivers

Cons: Damages not noted in rental contract

Pros: Very efficient and friendly, will use next year.

Pros: Very efficient staff

Cons: The car condition could be better

Pros: Nothing.

Cons: Location of the rental offices. Rudeness of the managers at both locations...Heraklion and Chania.

Pros: Not much.

Cons: Car was not safe. Lights broken on front and back, clutch on its way out, issued with NO PETROL(light flashing) and sent to local petrol station which was shut (we arrived at 1am). Agent was awful and couldn't care less. Upsold without asking if that's what we wanted. Contacted emergency number and customer services and was fobbed off on phone and by email. You need to remove this company from your website, they are a disgrace.

Pros: Wasn’t sure why I had to buy more insurance for the car! Was surprised that it was two different prices. It was 250 euros if paid by credit card for this added insurance or I could have paid 200 euros cash. Not sure if this was a scam or not!

Cons: The pressure to by added insurance.

Pros: All went well. The representative was nice and helpful.

Cons: Nothing

Pros: Nothing

Cons: Unprofessional agent. He was more interested in looking at my 16 yr old grandaughter. Even commenting on how beautiful she was. Unacceptable

Cons: Credit card with mentioned « credit » is required In France we use credit card with mentioned « debit » So we had to pay 160€ for the insurance, Monza refused to take my credit card for the caution

Pros: Monza were excellent and upgraded our car.

Pros: Prix affiché ne correspond pas du tout à ce qui est demandé sur place.

Pros: Good price, good car, good service.

Cons: It would be helpful to know that the rental desk is not at the airport but serviced by a shuttle and a bit further - I came from the opposite direction to the airport and was then taken back by a shuttle van while I could have just entered the location on my way iof I had known the real address.

Pros: Il prezzo e la rapidità di riconsegna.

Cons: Il servizio "stesso livello di carburante". Trovo più serio il pieno/pieno. La macchina presentava diversi graffi ed ho dovuto fare molto foto per tutelarmi. Per tutta la vacanza ho temuto che mi accollassero danni pre esistenti. Devo ammettere che così non è stato.

Pros: Very nice people to deal with

Pros: Easy to locate on arrival

Cons: On returning the car the company had gone. No one was available to take the keys or check the return of the vehicle. I have been required to block my card to ensure the deposit isn’t taken. We had to ask someone else from another agency to take the key & sign the paperwork. They then removed all the branding from the car!!!

Cons: Only issue being empty fuel tank on collection, rest was great