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ACARENT at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Clean fully working car, lovely staff.
Cons: The only fault with the car was the interior light didn't work, other than that nothing.
Pros: Friendliness, response times, all great.
Pros: Excellent treatment, new and shiny cars and very competitive prices
Pros: ACARENT is an insurance scam. They charged me 900 euro for damages that were already in the car. They did this to another customer when I was picking up the car and to someone else when we were dropping off our car.
Pros: We liked that a personal shuttle picked us up from the airport. But he was late and not standing where other drivers were with a sign so we were lost and waiting for quite a bit.
Cons: We do not like they provided us with a car with multiple scratches, dings and dents and then charged us at the end of the trip for one scratch. Scammers.
Pros: Pick up was quick and easy. Friendly. Shuttle service was good.
Cons: When we dropped the car off there someone spent a long time checking one part of the car but there was no damage caused by us but we had to wait and check the car for 20 minutes.
Pros: As mentioned above, the clerk was really understanding and helpful to rebook me with an automatic transmission when I overlooked that in my initial booking. The return process was also seamless.
Cons: The time to actually pick up the car was lengthier than I expected - there was only one clerk and she was swamped with a long line; people waited at least 20 minutes. The address for the drop-off location was also wrong in the booking so we had to stop and ask for directions since it took us to a location several minutes away.
Pros: Acarent provided very friendly and accommodating service. There was no wait time to get the shuttle or to pick up and drop off the car. There were no hidden fees unlike other car rental agencies. I would absolutely recommend them.
Pros: Very good polite efficient and helpful
Pros: When i had to return the car, the shuttle to the airport was just a few minutes late - so the nice lady at the desk took us as a private ride to the airport - what a great service!
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 71.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The first additional driver is allowed free of charge.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off