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Dirent a car Greece at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing. Car pick up was difficult and car supplied was damaged and ultimately broke down
Cons: The service provider has failed to provide an agreed upon refund of 50 Euros related to the car not being available for the last 2 days of my rental. I would seriously consider terminating your relationship with this shady operator.
Pros: Very kind and quick
Pros: We had a hard time finding you at HER. At CHA we went a week early to find the drop off location. When we got there we could not get the car close to the building so we had to park across the street. The emergency line was helpful but it took a lot of driving around and we didn’t like leaving the car there.
Cons: Too hard to pick up and return the car.
Pros: Except for the child seat everything went smooth and as expected. Car was clean and as expected.
Cons: the child seat could be better. The first one we had couldn't be locked. We got a new one that worked but I looked old and dirty.
Pros: friendly and accommodating staff at Dirent
Cons: No car ready flight was 1hr late still had to wait another hour for the car in the mean time they did offer me another car but not suitable . when we finally got the car it came straight off hire outside was very dirty inside was ok why do it take up to three weeks to in in block the deposit money
Pros: Helpful, friendly and quick.
Pros: Chris was very helpful and easy to deal with (and see other positive comments above!).
Cons: Rather difficult to find the office, and hard to manoeuvre in and out with cars blocking the tiny road. The car hadn't been cleaned when I picked it up, but at least it worked well! It would be MUCH easier for your customers if you operated a full-to-full fuel policy. Half-to-half means you need to refill soon after you collect it, then cannot judge how much fuel to put it when you return it.
Pros: Fast and friendly Service
Cons: The car was a bit old, But manageable.
Pros: They helped me when I had troubles with the car.
Cons: The car that they gave me was in poor condition.
Pros: I was give an old rack, not a car Had to return it back 10min friving it. this is not a car you should let as rent.
Cons: I was give an old rack, not a car Had to return it back 10min friving it. this is not a car you should let as rent.
Pros: The whole process of booking was quick and easy. We booked 2 cars the day before around 10 p.m. (29 July - Crete) We showed up at Dirent the next day at 12 p.m. The representative did not get a confirmation of our booking, but asked us to wait 1 hour and be patient. When we returned, 2 Toyota Aygo's were already waiting for us. 👍
Pros: Clean car, best price, quick drop off.
Cons: Car was not good condition, gearbox should be fixed, hard to drive into steeper angle hills. Also oil service mark appears every time when I start to drive. It made me nervous, what could happen. Nowhere was written that I need to have almost 1000 euros deposit for car, it was frozen in my credit card.
Cons: the guy was super impolite
Pros: Newish car, as described , directly opposite to the airport. As agreed, the car was dropped in a different location
Pros: Friendly people, direct communication.
Pros: The agent was nice at first. Everything went smoothly.
Cons: When I took the car back the agent found a small scratch on the side of the car. I didn’t have full insurance only the basic. He said if I give him 100€ cash I don’t have to file an incident report and I would get back the whole safety deposit. My deposit is still blocked, I’m afraid he ripped me off, and if I won’t get back the safety deposit I can’t even argue about it cause you can’t track back cash. I couldn’t argue with him because I had an early flight I had to catch.
Pros: Very good overall but of a mission to find then as we’re so many rental companies in small area asked two people who pointed us in the right direction
Pros: Very Very good
Cons: Very few cars in their fleet so we weren't able to switch cars. Trunk had no cover. Lots of damage to inside trunk area. Automatic lock didn't work.
Pros: Quite an old vehicle, and the central locking did not work. It was quite an under powered car, but very good value for money overall.
Pros: The guys were great. The car was really nice to drive
Pros: I liked that the vehicles were there and that there was no mistake and they forgot us
Cons: The vehicles were very old for the money we paid. And when we returned the cars they said we knocked on the door, but luckily we took pictures of the cars in front of me and proved that we didn't knock. They should have pictures before they give the vehicles to the people. It will save a lot
Pros: Never do deal with this company I paid for middle size car they give me small
Cons: They are very dodgy and negative rate
Pros: Great service. Thank you
Cons: Would have been good if you had been at the both when we dropped the car off!!
Pros: They were honest and friendly
Pros: Efficiency at pick-up and at restitution
Cons: The car was not so new...
Cons: Very old and dirty car
Pros: The staff at the place we finally got the car from were very nice
Pros: A few items internal need repair. Sun visor and know on gear stick
Cons: The rent a car company stated in instructions was not the one who rented the car. Had to wait for an hour to get redirected to a different rent a car company and then had to wait until the car was delivered.
Cons: the car was really old and tires were almost slick. Engine was almost dead and it was difficult to drive up any hills
Pros: They were flexible when I didn't accept the Skoda prepared for me.
Cons: The fuel tank was almost empty, so there was much more fuel in it when dropped off than when picked up.
Pros: fluent management of the contract
Cons: The car was not well maintained (front windscreen wipers not working, engine has overheated, rear shelf broken, no security vests in the car). We were lucky that the air conditioning was working!
Cons: Bad old car, not what we booked, empty tank, and we returned it half full, at the gas station we foundation out the fuel cap was missing so we had to buy one, terrible
Pros: The guys were ok.
Cons: Service was ok, car not.
Pros: The weather was nice at the time of pick up
Cons: The car was useless, not serviced, air filter not cleaned, changed so underpowered, clutch in first and second slipping on hills....
Pros: EVERYTHING OK
Pros: Free second driver
Cons: Too slow to pick-up and drop-off
Pros: Free second driver
Cons: Too slow to pick-up and drop-off
Pros: The staff were very pleasant.
Cons: Apparently the fuel gauge wasn't very accurate and the car was nearly empty when we got it so as advised we immediately put petrol in it. Unfortunately that cost us a lot of money and we didn't appear to use much of it. That isn't something I will accept again. Normally you get a car full of petrol and return it full. The car was very basic.
Pros: Their agents were pretty efficient. Also their customer support was helpful.
Cons: The condition of the car.
Pros: A good cheap deal.
Pros: Car drove ok, very good prices, no issues at check in/out
Cons: AC was broken
Pros: The price.
Cons: The car.
Pros: small operator
Pros: Quick, friendly.
Pros: Pick up and drop off we’re both quite quick.
Cons: The car is falling apart, it’s really too old to be roadworthy. At one point my seatbelt, front passenger side, popped out of the buckle while we were driving. Another time the buckle malfunctioned and I couldn’t fasten my seatbelt
Pros: Value for money and very kind and polite personnel.
Cons: Cars are a bit old, but I don’t mind.
Pros: Very kind staff! As our credit card did not work, the staff was very flexible in finding a fitting solution for us.
Cons: The car category was not as ordered