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Crete Airport Heraklion (HER), Heraklion, Greece
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Surprice at Heraklion Airport

Heraklion International Airport N. Kazantzakis 71601 Heraklion Crete
0030 6 984 631 835
Pick-up instructions
The customer will walk to the parking lot,50 meters opposite from the airport building and then he will be transferred to our office, which is 700 meters away, with shuttle bus.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-21:59
Tue:07:00-21:59
Wed:07:00-21:59
Thu:07:00-21:59
Fri:07:00-21:59
Sat:07:00-21:59
Sun:07:00-21:59
Period outside of business hours
Mon:22:00-06:59
Tue:22:00-06:59
Wed:22:00-06:59
Thu:22:00-06:59
Fri:22:00-06:59
Sat:22:00-06:59
Sun:22:00-06:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Peugeot 308
September 28, 2021

Pros: The car was in need of a cleaning and a service.
France
Citroen C1
August 18, 2021

Pros: Initial rental price: condition of car

Cons: Exaggerated charge for a tiny scratch on a fender; huge mark-up on petrol; inability to tell me when security deposit would be returned
United Kingdom
Ford Fiesta
August 11, 2021

Pros: Fast and good value

Cons: Bit of a banger but some of the roads in Crete are very rough so rental cars have a tough life
United Kingdom
Hyundai i10
July 30, 2021

Pros: Speedy service

Cons: Was difficult to find the drop off place as there are no directions in the pack and nonsign at the end if the street. My husband thankfully saw a shuttle bus coming out of the road. So many roads all look the same to a tourist.
Greece
Ford Kuga
October 18, 2020

Pros: Fast return of the car

Cons: Condition of the car: ripped off leather around the gear, very bar gear......nets in the back seats, ripped off.......battery in car key could not be replaced.......lights were blind...they car was old and consumed a LOT of petrol!!!! I would have expected a car like this 10 years ago but not in our days. I rent cars all year long.
Poland
Hyundai i20
September 1, 2020

Pros: Mimo wieku pojazdu 7 latbylem zadowolony z pojazdu. Super obsługa. Początkowo czytając komentaarze ostrożnie podchodziłem do tej firmy, ja jesstem zadowolony polecam wypożyczalnie w Heraklinie.

Cons: Nic
United Kingdom
Peugeot 308
August 31, 2020

Pros: Friendly, checked car with me, good car and clear about conditions.

Cons: Finding the desk that is away from terminal and across a road and not easy to see. 5 mins walk but not easy to find with bags.Then you get a van 5 mins from there to main car place to get car.
United Kingdom
Hyundai i20
August 30, 2020

Pros: The People in alikarnassos more that willing to help

Cons: The People at the airport kiosk treat you like garbage! Give me your money that's the car get lost now! Awful

United States of America (USA)
Renault Megane STW
August 21, 2020

Pros: Very helpful and kind staff!

Cons: No complaints, overall a great experience!
United Kingdom
Hyundai i20
August 13, 2020

Pros: Friendly staff. Location of rental desk which was near airport. Ease of return

Cons: Slow service on pick up
Greece
Toyota Aygo
May 27, 2020

Pros: As promised Kind staff Great service

Cons: Car had some mechanical issues
Spain
Peugeot 308
March 5, 2020

Pros: quick, kind and friendly

Cons: they had to write my credit card number on a paper. Then reserved the amount normally on the POS. When I asked why does the number need to be written on the paper (as it is a security threat if they lose the paper) they had no reply, just "this is how we do it". Also they don't follow the generally accepted rule of scratches less than 5cm being significant enough.
Australia
Seat ibiza
October 18, 2019

Pros: They did not try to pick things to charge us. They spoke great English and German. Offered 75 Euro for no credit card block and $0 excess but did not try to force us to use it Offered newish cars, unlike most car rentals we saw that were quite old i crete (HER).

Cons: Didnt get the car i ordered but thats ok as the equiv car was fine.
Czech Republic
Hyundai i20
September 30, 2019

Pros: The car was really cheap

Cons: But the condition of the car was really pure
United Kingdom
Toyota Aygo
September 28, 2019

Pros: Quick and efficient

Cons: Nothing really
Italy
Hyundai i20
September 9, 2019

Pros: Good condition of the car, staff availability

Cons: nothing
Spain
Toyota Aygo
September 6, 2019

Cons: I´ve booked online a new Fiat 500 or something similar and they gave me an suuuper old car. The place is far from the airport of Herakliton and it´s difficult to find.
United Kingdom
Peugeot 308
September 3, 2019

Pros: quick efficient

Cons: not easy to se pick up point from airport exit
United Kingdom
Citroen C3
August 19, 2019

Pros: That we were not stranded, even though I booked the car for collection from airport and not outside of airport! We were transported and charged additional night service when not necessary.

Cons: To have to pick up the car from 1.3 miles away from where promised.
Portugal
Citroen C1
August 16, 2019

Pros: Nothing.

Cons: Demanding twice the payment of the rental putting in danger the timely checkin of the the return flight; renting a very old car, falling apart, making huge malfunction noises, trembling and escaping the road at 90 Km/h, with one door that didn't open, water from the motor falling on the front occupant, with a dangerous cutting spot on the gear shifting handle; ignoring the claims for the providing of a car in conditions to be used and being insensitive to the needs and complaints presented.
Ireland
Peugeot 308
July 19, 2019

Pros: Easy to deal with to pick up and drop off the car. The staff were very courteous

Cons: The automatic car was very old and well past its "best before" date, it had over 130,000 kms on the clock. However, it was good value for money compared to other rental agancies.
United Kingdom
Hyundai i20
June 9, 2019

Pros: Very quick, helpful and polite at the rental desk. Very cheap car

Cons: Not easy to find Surprice in the car rental area.

Austria
Fiat Panda
December 1, 2018

Cons: Car was quite old and highly used (over 80k km) Gear box difficult to handle Some noises could be heard from brake system and engine...

Switzerland
Fiat Doblo
October 24, 2018

Cons: A shit car ! was unable to close, over 100'000 km and probably 15 years !
Australia
Nissan Primastar
October 22, 2018

Cons: original vehicle offered was old and in poor condition, changed vehicle to better vehicle after discussion.
Canada
Fiat Tipo
October 15, 2018

Pros: The price

Cons: Everything else
Australia
Fiat Punto
October 14, 2018

Pros: Quick

Cons: The car (a 15-20 yo Hyundai Accent) is not the equivalent of the new Astra pictured in the website.
United States of America (USA)
Fiat Tipo
August 6, 2018

Pros: Employees tried

Cons: Cars were not great
Switzerland
Fiat Tipo
August 2, 2018

Cons: Car was 10 years old and in bad shape
Greece
Fiat Doblo
July 24, 2018

Pros: Very efficient. Was able to accommodate at last minute.

Cons: We booked a 7 seat minivan. We got a 9 seat van which was more difficult to drive.

United States of America (USA)
Fiat Tipo
July 15, 2018

Pros: Service was very good.

Cons: The description of where the rental booth is could have been clearer.
Israel
Fiat Doblo
July 13, 2018

Pros: After 40 min’ , they finally gave me acar.

Cons: First car with failed tiers, second without a/c. No service, no liability .

United States of America (USA)
Fiat Tipo
June 28, 2018

Pros: Quick, efficient turn-in. Great price. Friendly staff.

Cons: It is a little hard to find the rental desk. The directions on the printed voucher are not clear at all.
United States of America (USA)
Fiat Doblo
June 19, 2018

Pros: friendly, efficient

Cons: hard to locate
United States of America (USA)
Fiat Doblo
June 4, 2018

Pros: Nice people, easy, quick

Cons: nothing
United States of America (USA)
Renault Clio
November 11, 2017

Pros: good experience with helpful people, car, and price

Cons: n/a
Spain
Citroen C1
August 30, 2017

Pros: El precio, pero no lo volvería a contratar.

Cons: Poca flota, coches muy antiguos y con muchos Kilómetros. Lo que excluye su seguro.... cristales y bajos del coche.......
United States of America (USA)
Hyundai Accent
July 19, 2017

Pros: Curtesy

Cons: Waiting 35 minutes to get scrap unsafe car.

United Kingdom
Renault Clio
July 18, 2017

Pros: Returns were quick.

Cons: I have asked them 3 times to get me a car which wouldn't be older than 7yr due to my medical insurance terms. The guy told me the car was 3-4 years old and said to hope for the best. Turned out the car was older than 10. This happened the third time with them. It will be my mission in life to give as many negatives reviews about Surprice as possible. Something was done to the fuel meter, when it was empty and I topped up 15L it didn't even show that there was any fuel in the tank.
Spain
Chevrolet Spark
July 17, 2017

Pros: español ESCRIBE ESPAÑOL

Cons: ESCRIBE ESPAÑOL
Sweden
Fiat Punto
June 5, 2017

Pros: Very though inspection of car but took a very long time doing it

Cons: tried to upsell a service I didn't want or need
Show more

Crete Airport Heraklion (HER), Heraklion, Greece

Change location?
Pick-up date
Drop-off date
Driver's country of residence is United States of America (USA) and age is 30-65

Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 750.00), Theft Protection, Roadside Assistance (in the country of pick up), Contract fee, Third Party Liability (TPL), Personal Accident Insurance, Airport surcharge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 20 years.
A young driver fee applies to drivers under the age of 24.

There is no maximum age.
A senior driver fee applies to drivers over the age of 73.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

Driver licenses will be accepted if issued in the following country(ies): EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).

In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following credit cards issued on the main driver's name are accepted: MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
It is forbidden to cross country borders.
Crossing the country border or using a ferry (traveling to an island) is forbidden.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Wi-Fi.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

All extras are available at the rental counter. Prices vary, depending on the rental period.

Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.

Pick-up & Drop-off
Mon:  07:00 - 21:59
Tue:  07:00 - 21:59
Wed:  07:00 - 21:59
Thu:  07:00 - 21:59
Fri:  07:00 - 21:59
Sat:  07:00 - 21:59
Sun:  07:00 - 21:59

Top Suppliers at Heraklion Airport

SIXT
SIXT
Exceptional 9.6
+302810280915
Kazantzakis Airport
$17 - $53
Carwiz
Carwiz
Exceptional 9.3
+306972263348
Karaiskaki 28-30, Nea Alikarnassos 716 01
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
National
National
Exceptional 9.2
+302810226002
Heraklion International Airport, Nea Alikarnassos 716 01
$22 - $47
Optimo Rent
Optimo Rent
Exceptional 9
+306944024738
Nea Alikarnassos - Airport Nikos Kazantzakis
$29 - $97
Enterprise
Enterprise
Excellent 8.8
+302810226002
HERAKLION NIKOS KAZANTZAKIS, AIRPORT
$22 - $47
Europcar
Europcar
Excellent 8.6
+302810225150
Crete - Heraklion Airport
Working hours
Mon:07:30-21:00
Tue:07:30-21:00
Wed:07:30-21:00
Thu:07:30-21:00
Fri:07:30-21:00
Sat:07:30-21:00
Sun:07:30-21:00
Autounion
Autounion
Excellent 8.5
+302815302310
Heraklion Airport N. Kazantzakis, Iraklio 716 01
$22 - $116
Working hours
Mon:07:30-21:00
Tue:07:30-21:00
Wed:07:30-21:00
Thu:07:30-21:00
Fri:07:30-21:00
Sat:07:30-21:00
Sun:07:30-21:00
Avis
Avis
Excellent 8.5
+302810390373
Heraklion 716 01
$22 - $192
Working hours
Mon:07:30-23:30
Tue:07:30-23:30
Wed:07:30-23:30
Thu:07:30-23:30
Fri:07:30-23:30
Sat:07:30-23:30
Sun:07:30-23:30
Alamo
Alamo
Excellent 8.2
+302810226002
Heraklion Nikos Kazantzakis Ap
Working hours
Mon:08:00-21:00
Tue:08:00-21:00
Wed:08:00-21:00
Thu:08:00-21:00
Fri:08:00-21:00
Sat:08:00-21:00
Sun:08:00-21:00
Budget
Budget
Excellent 8.5
+302810390373
International Airport Bus To Parking: 8.00-22.00
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
AddCar
AddCar
Excellent 8.5
+306932311388 / +306972700715
Heraklion Airport N. Kazantzakis, Heraklion 716 01, Greece
Routes Car & Truck Rentals
Routes Car & Truck Rentals
Excellent 8.5
+306980421074
Heraklion 716 01
Working hours
Mon:07:30-21:30
Tue:07:30-21:30
Wed:07:30-21:30
Thu:07:30-21:30
Fri:07:30-21:30
Sat:07:30-21:30
Sun:07:30-21:30
Centauro
Centauro
Excellent 8.3
+306936112203 / +34966360360 / +302811180090
Leof. Ikarou 87 N, Nea Alikarnassos 716 01
$7 - $57
Ok Rent A Car
Ok Rent A Car
Excellent 8.1
+34902360636
Heraklion Airport N. Kazantzakis, Heraklion, 716 01
$13 - $96
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Global Rent a Car
Global Rent a Car
Very good 7.7
+302111875552
Anapafseos 18,Nea Alikarnassos 716 01
$19 - $127
Working hours
Mon:08:00-21:00
Tue:08:00-21:00
Wed:08:00-21:00
Thu:08:00-21:00
Fri:08:00-21:00
Sat:08:00-21:00
Sun:08:00-21:00
GreenMotion
GreenMotion
Very good 7.6
+302810344279
Kazantzakis Airport, Iraklio 715 00
$12 - $258
Working hours
Mon:08:00-21:00
Tue:08:00-21:00
Wed:08:00-21:00
Thu:08:00-21:00
Fri:08:00-21:00
Sat:08:00-21:00
Sun:08:00-21:00
Ace Rent a car
Ace Rent a car
Very good 7.5
+306947998070
Heraklion Airport N. Kazantzakis, Main Terminal, 716 01
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
RightCars
RightCars
Very good 7.3
+302816008910
Heraklion Airport"Kazantzakis" Nea Alikarnassos, Iraklio 716 01
$18 - $50
Keddy
Keddy
Very good 7
+302810225150
MEETING POINT
Working hours
Mon:07:30-21:00
Tue:07:30-21:00
Wed:07:30-21:00
Thu:07:30-21:00
Fri:07:30-21:00
Sat:07:30-21:00
Sun:07:30-21:00
Goldcar
Goldcar
Very good 7
+302811810265 / +34965233425
89 Ikarou Avenue 71601 Nea Allikarnassos, Heraclión, Nea Allikarnassos 716 01
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
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