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![Surprice at Crete Airport Heraklion](https://www.discovercars.com/PartnerFiles/23/logo_70x35.png)
Surprice at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: We had to wait 1h45 in the heat in a long queue to pick up the car when we landed! No apologies, no explanation, no water offered while waiting.. and I am 7 months pregnant.
Pros: After landed, It was difficult to find the Surprice desk as It was out of the airport. At the desk just checked my reservation and I have been accompanied by a their bus at the main Surprice office (2km from the desk) where finally I picked up my car
Cons: See above
Pros: fastnes
Cons: We are writing the official complaint regarding imposing of additional insurance, not accepting debit car and overall bad condition of the vehicle offered.
Pros: Personnel at the drop off were very kind and did a good job.
Cons: The pick up was terrible. Older man (probably 60 years of age) who did the most terrible job ever. It was almost as if he wanted to fight with us. He was trying to scare us and more or less told us we were idiots for not paying 310 euros for insurance, even though we explained we were covered by DC.
Pros: This rent a car company should be de listed now from discover cars.com. I received the oldest car I have seen all my life, having more than 200.000km on board, everything was falling apart inside, the car was good to be sent to junk yard immediately. They refused to give me a decent car upon pick up. If needed I can backup everything I write with documents of the car and tones of pictures. The people at the office when dropping off were decent.
Cons: Instead of giving me a decent car thr lady at the office insisted 10times that I should buy their insurance of nearly 600eur altghouy I said I already had insurance. The total value of the car was less than the insurance they were proposing... Just unbelievable how these companies exist.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 23.
There is no maximum age.
A senior driver fee applies to drivers over the age of 72.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following credit cards issued on the main driver's name are accepted: MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing the country border or using a ferry (traveling to an island) is forbidden.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Details are available from the rental company's reservation office.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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