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Surprice at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: We had some trouble with the car, but the staff were great and helped us each time.
Pros: Not much
Cons: I felt like they look for any opportunity to up charge to the extent of looking over the with a hell of a lot more interest and concern when dropped off than on collection.
Pros: They brought me to the right place
Cons: Confusion about the price. But they were friendly
Pros: can't complain about anything
Cons: After paying for full coverage with you, Surprice said that this insurance wasn’t valid in their country and I had to pay a further £275. They said I had to pay it or if any minor scratch happens on the car I’d have to pay that price to get it fixed, even though the car was full of scratches already. They gave us an old Fiat Qubo which had poor, squeaky breaks, a dodgy gear box and no aircon. The car advertised on Discover Cars was a Fiat Tipo or similar with aircon.
Pros: Very low price. Trustworthy and reliable service. No hidden fees, no rip-off. I could pick up the car at 11pm night for small extra fee.
Cons: Car had many undocumented small body damages (which were difficult to find at the dark pickup location) - had to spend 15 minutes taking photos.
Pros: Superb 4 mins from the airport Very quick
Pros: I dont really knows.
Cons: Hard to find their office. I have booked peugeot SW nad at place i was informed that they dont even posses that cara. I got skoda fabia :( did not have time to search for other car rental so i took what they had. Good that i cleaned up the car, i was not informed about 100euro penalty for not cleaning inside od the car. Happy that it ended.
Pros: Close to the airport
Cons: cooperation. It seems that the local service is completely separated from the online service. It did not feel good. I needed to pay extra insurance instead of a refundable deposit (€1000,-). Even though I paid for the insurance online.
Cons: The car was quite old. From time to time it had a problem with starting up, driving up a hill was a challenge.
Pros: Excellent and kind staff
Pros: Good car rental company and good service! Many thanks!
Cons: I like it!
Pros: Friendly, fast, helpful
Pros: The car we eventually got was in good condition.
Cons: The customer service. When we arrived, we were told we needed to wait at least an additional thirty minutes to get our car as a customer had not returned it yet. We had to ask for them to switch us into a different car category, this was not offered. When we returned the car, we did not realize that returning it in the same condition we received it meant that we had to return it with a completely cleaned interior and exterior. Other car rental agencies only charge a fee when damage has occurred.
Pros: Fast and professional
Cons: Although I booked the car via discover car, they Still tried to sell me their insurance coverage and I had to refuse their coverage
Pros: L'état de la voiture
Cons: Assurance beaucoup trop chère pour une voiture aussi abîmé déjà. 2 fois le prix de la location.
Cons: At the desk , the lady told me ( not asking ) to pay the assurance that I didn’t ask . And insist too much for that.
Pros: Friendly staff
Pros: They supplied me with an automatic car like i asked. I received a Nissan Micra 2011, for a week it was enough. Normally you receive a newer car in a better condition
Cons: When we arrived at the airport the rental office was not so easy to find, afterwards they picked us up in a van. We waited outside in the sun for like an hour for service. And when our turn finally arrived they were rude and lazy
Cons: Bad car, air conditioner was not working during hot hours, old car, slipper covers under seats which caused problems while driving
Pros: I didn't rent the car and I loose the reservation money.
Cons: They confirmed the modification of the rental period but they keept the same amount of money. It blows my mind: 1 day less, same money. They didn't find the foul.
Pros: fast to check out & get back to the airport
Cons: location is terrible, hard to find & dangerous to drive in, street is very narrow. Very pushy about added insurance
Cons: Hard sell for high priced insurance. Saying many things aren’t covered by excess. Car was much older than expected and not in great condition. Rear bumper moved slightly. Had warnings in Dutch to add water to radiator (when topping up noticed no lid of washer water bottle) and later for fuel filter
Cons: 1.Demand for additional car insurance. 2.Money which is reserved on credit card will be returned up to two weeks (too long)
Cons: Car AC was not 100% efficient
Cons: They were agressive in the way they spoke to us. We had to pay extra because we didnt have a credit card. The car was not very powerful for the money we spent, very disappointing ! There was no water in the engine to clean the windows with either!
Cons: i had to wait long to get the car the cars AC didnt work good and i was hot and the break also did not work well
Pros: There was some guy at the rental company Surprice which want me to sell some suplimentary insurances even i choose full insurrance in the first, the car was not in the same class like I was requested, when I ask why the car is not ao big, they give me answers witout arguments, in the end we manage using the car selected by them, the drop of the car was ok, no incidents, now I just wait to give me back the deposit warranty -1000e
Pros: Quick and cheap
Cons: Terrible car in poor condition, poorly maintained, brakes worn out, clutch almost gone, and couldn’t use air conditioning when going uphill.
Pros: Fast service.
Cons: The car was a little bit dirty. The seats were stained. The pick-up location is not correct in the description or in the emails. It was not clear at all where to find it. The main office is not mentioned in the description, but it would be helpfull because maybe we could find that faster than the pick-up location.
Pros: Nothing special.
Cons: When we picked up the car, Surprise told us that the interior could not be "dirty" at drop-off. It was really not dirty, only some sand and dust at the feet of the driver, because the mat at the feet of the driver was not usable (completely worn out). They didn't accept the car "because it was dirty". We had either to pay 100 euro or to let the car "vacuum cleaned". They said this was an agreement with Discover cars, to put the price at a lower level. They were very rude and unfriendly.
Pros: Good personal. Fast arrangement. Cars a bit old but no any issues.
Cons: All is perfect
Pros: Was east to book.
Cons: The customer service when we collected the car was truly disgusting. I have never experienced such a shocking service.
Pros: It is fast and easy.
Cons: The car was total garbage, it was kind of an old Corsa from the late 2000's and we had nearly two brake failure that could have ended very badly if it was for my driving skills.. plus 240€ for this kind of car is WAY overrated.
Cons: Old car with high mileage. Not possible to submit a guarantee with the dibit card.
Pros: Loved the flexibility of the agent. Accepted debit card for paying deposit when credit card failed (problem with PIN).
Cons: The fuel tank was empty (seems to be the same issue for most car rental companies in Crete). Of course, I also had to return an empty one. But it is not very convenient to look for a gas station immediately after leaving the company.
Pros: Quick and friendly
Cons: No release of preauthorisation payment on car return.
Pros: There delivery and collection service to our home!
Cons: The car was very good.
Pros: Λειτουργεί εκβιαστικά η προκράτηση των 900 ευρώ
Cons: Θα ήθελα να μην προκρατούνται χρήματα
Cons: As above. Poor service and ruined my holiday
Pros: Provided an alternate European car, a Fiat Tipo, at greater cost however, instead of the Nissan beater they offered instead of the reserved Citroën.
Cons: Did not have the reserved Citroën 3, and claimed an older beat looking Nissan would suffice. Charged €39 for 3 hour late return...10pm instead of 7 pm.
Pros: bon service,mais je devais avoir une I20 Hunday,il m'a été remis une opel corsa de dix ans d'âge
Pros: once I found the place, everything was efficient and professional
Cons: finding the kiosk at the airport was an adventure, took over an hour and I was close to giving up and renting from someone else
Cons: No reply on my mails, no phone to call, we were charged double the money and you did not returned our payment.
Pros: The car
Cons: There was no shuttle at the arrivals to meet us, we spent 15 mins dragging our suitcases around to try and fine their shack. Then when we did we had to wait in the heat for another 10 mins until a minibus arrived. Then we had to load our cases into the minibus ( no help offered and we’re not that agile) and rode for another 5 mins to the office. We then had to unload our cases (again no help). The ‘same to same’ fuel policy meant we had to fill the car up on collection and leave unused petrol
Pros: Staff were welcoming and professional on arrival and the best thing was we were able to return our car quickly with no issues
Cons: Ordered and paid extra for a Citroen C3 (or similar), got a 2004 Opel Astra (don’t see how this is equivalent). Very old car, first generation automatic that I would need to remove my foot for it to change gears. Crete is mountainous - it really struggled to drive up. Had to really accelerate up a steep road and ended up skidding slightly. Would not use this company again.
Pros: Quick, friendly, also quick to replace the car after it broke down.
Cons: Unfortunately, our car broke down due to an electrical issue.
Pros: .. .they were service oriented and helpfull
Cons: the car was a piece of junk didnt pass gears properly and got stuck on first gelar every second drive. aircondition worked well but you couldnt change the direction of it so back serta would get some coolness but mainly it was simply unsafe.
Pros: Wonderful customer service, fast and very friendly!
Cons: We didn't get instructions on how to put the manual transmission in reverse. Had to pull over and dig up some youtube videos. :)
Cons: Car menteinec
Pros: Everything was Easy
Cons: Baby seat hired was awful. Full of food and dirty, we had to clean it ourselves. Car was not what we expected, it was about 15 years old, 160,000km and the air conditioning was very bad.and did not work. Scratches and scrapes all over the car and repaired by their DIY can of white spray paint by the looks of things. Pick up location annoying to get to out of terminal and then have to get transferred to the car rental location.
Pros: rien des peronnes bizzare et 4(mij pour recuprer la voiture
Cons: l'agence est loin compliquer d'aller à pied et il te retiend des frais suplementaire car on ne prend pas leurs auusrence qu'il propose et parce que la carte est une debit. l'argent qui garde de 750€ ils m ont dit qque ca met 1 ou 2 mois pour les debloquer.
Pros: Friendly, easy, flexible.
Cons: Just the instructions to locate them.
Pros: Clear and straight information about terms and conditions without hidden costs, very helpful staff (we forgot small bag with battery chargers in the car and they help us to find it and give it to our friend)
Cons: Norhing to mention
Pros: Staff nice and easy to reach when needed
Cons: Received smaller car than booked
Pros: All in all they were nice and efficient
Cons: The car itself was not ready, and had a big scratch on the side.
Cons: 950€ guarantee for 3 days of rental the car? It's very expensive.
Pros: Quick, easy, friendly. Overall great
Cons: We were given a lame excuse as to why we could not use an American Express card... when we actually could use it without any issue. The inside of the rented car, the doors had exposed metal panels, which does not seem an issue in itself. However we were thinking if you were traveling with kids, and not being attentive, those panels were HOT as hell. Greece in summer, a car left on a car park... I let you imagine how those panels would heat up. Not the car rental company fault, more the model
Pros: Friendly and quick agents, efficient shuttle bus service.
Cons: The car we got was rather old and there were some small issues with the car's interior and fuel tank.
Pros: Efficient and trustworthy
Cons: Can't think of anything. They even changed the flat battery half way into the rental
Pros: Great service at a great price
Pros: They were very friendly
Cons: They wanted me to pay again extra for insurance, which I already had done.
Pros: At the end of the rental, they picked up the car from our home, for a cost of 22.50 euros. We did appreciate having a car that used diesel fuel.
Cons: The first car given to us had a faulty gas gauge. The second car also had a faulty gas gauge. We do not know how much extra fuel (diesel) we gave them because of the faulty gauge, but approximately 12 liters = Approximately 20.00 euros. This was based on filling the tank and watching the kilometer mileage. Also, we had arranged for a delivery of the car to our home and Surprice canceled this service at the last minute. We then had to hire a taxi which cost us 40.00 euros.
Pros: The car was in need of a cleaning and a service.
Pros: Initial rental price: condition of car
Cons: Exaggerated charge for a tiny scratch on a fender; huge mark-up on petrol; inability to tell me when security deposit would be returned
Pros: Fast and good value
Cons: Bit of a banger but some of the roads in Crete are very rough so rental cars have a tough life
Pros: Fast return of the car
Cons: Condition of the car: ripped off leather around the gear, very bar gear......nets in the back seats, ripped off.......battery in car key could not be replaced.......lights were blind...they car was old and consumed a LOT of petrol!!!! I would have expected a car like this 10 years ago but not in our days. I rent cars all year long.
Pros: Friendly, checked car with me, good car and clear about conditions.
Cons: Finding the desk that is away from terminal and across a road and not easy to see. 5 mins walk but not easy to find with bags.Then you get a van 5 mins from there to main car place to get car.
Pros: The People in alikarnassos more that willing to help
Cons: The People at the airport kiosk treat you like garbage! Give me your money that's the car get lost now! Awful
Pros: Very helpful and kind staff!
Cons: No complaints, overall a great experience!
Pros: Friendly staff. Location of rental desk which was near airport. Ease of return
Cons: Slow service on pick up
Pros: As promised Kind staff Great service
Cons: Car had some mechanical issues
Pros: quick, kind and friendly
Cons: they had to write my credit card number on a paper. Then reserved the amount normally on the POS. When I asked why does the number need to be written on the paper (as it is a security threat if they lose the paper) they had no reply, just "this is how we do it". Also they don't follow the generally accepted rule of scratches less than 5cm being significant enough.
Pros: They did not try to pick things to charge us. They spoke great English and German. Offered 75 Euro for no credit card block and $0 excess but did not try to force us to use it Offered newish cars, unlike most car rentals we saw that were quite old i crete (HER).
Cons: Didnt get the car i ordered but thats ok as the equiv car was fine.
Pros: The car was really cheap
Cons: But the condition of the car was really pure
Pros: Quick and efficient
Cons: Nothing really
Pros: Good condition of the car, staff availability
Cons: I´ve booked online a new Fiat 500 or something similar and they gave me an suuuper old car. The place is far from the airport of Herakliton and it´s difficult to find.
Pros: quick efficient
Cons: not easy to se pick up point from airport exit
Pros: That we were not stranded, even though I booked the car for collection from airport and not outside of airport! We were transported and charged additional night service when not necessary.
Cons: To have to pick up the car from 1.3 miles away from where promised.
Cons: Demanding twice the payment of the rental putting in danger the timely checkin of the the return flight; renting a very old car, falling apart, making huge malfunction noises, trembling and escaping the road at 90 Km/h, with one door that didn't open, water from the motor falling on the front occupant, with a dangerous cutting spot on the gear shifting handle; ignoring the claims for the providing of a car in conditions to be used and being insensitive to the needs and complaints presented.
Pros: Easy to deal with to pick up and drop off the car. The staff were very courteous
Cons: The automatic car was very old and well past its "best before" date, it had over 130,000 kms on the clock. However, it was good value for money compared to other rental agancies.
Pros: Very quick, helpful and polite at the rental desk. Very cheap car
Cons: Not easy to find Surprice in the car rental area.
Cons: Car was quite old and highly used (over 80k km) Gear box difficult to handle Some noises could be heard from brake system and engine...
Cons: A shit car ! was unable to close, over 100'000 km and probably 15 years !
Cons: original vehicle offered was old and in poor condition, changed vehicle to better vehicle after discussion.
Pros: The price
Cons: Everything else
Cons: The car (a 15-20 yo Hyundai Accent) is not the equivalent of the new Astra pictured in the website.
Pros: Employees tried
Cons: Cars were not great
Cons: Car was 10 years old and in bad shape
Pros: Very efficient. Was able to accommodate at last minute.
Cons: We booked a 7 seat minivan. We got a 9 seat van which was more difficult to drive.
Pros: Service was very good.
Cons: The description of where the rental booth is could have been clearer.
Pros: After 40 min’ , they finally gave me acar.
Cons: First car with failed tiers, second without a/c. No service, no liability .
Pros: Quick, efficient turn-in. Great price. Friendly staff.
Cons: It is a little hard to find the rental desk. The directions on the printed voucher are not clear at all.
Pros: friendly, efficient
Cons: hard to locate
Pros: Nice people, easy, quick
Pros: good experience with helpful people, car, and price
Pros: El precio, pero no lo volvería a contratar.
Cons: Poca flota, coches muy antiguos y con muchos Kilómetros. Lo que excluye su seguro.... cristales y bajos del coche.......
Cons: Waiting 35 minutes to get scrap unsafe car.
Pros: Returns were quick.
Cons: I have asked them 3 times to get me a car which wouldn't be older than 7yr due to my medical insurance terms. The guy told me the car was 3-4 years old and said to hope for the best. Turned out the car was older than 10. This happened the third time with them. It will be my mission in life to give as many negatives reviews about Surprice as possible. Something was done to the fuel meter, when it was empty and I topped up 15L it didn't even show that there was any fuel in the tank.
Pros: español ESCRIBE ESPAÑOL
Cons: ESCRIBE ESPAÑOL
Pros: Very though inspection of car but took a very long time doing it
Cons: tried to upsell a service I didn't want or need