Surprice at Crete Airport Heraklion

Cons: No reply on my mails, no phone to call, we were charged double the money and you did not returned our payment.

Pros: The car

Cons: There was no shuttle at the arrivals to meet us, we spent 15 mins dragging our suitcases around to try and fine their shack. Then when we did we had to wait in the heat for another 10 mins until a minibus arrived. Then we had to load our cases into the minibus ( no help offered and we’re not that agile) and rode for another 5 mins to the office. We then had to unload our cases (again no help). The ‘same to same’ fuel policy meant we had to fill the car up on collection and leave unused petrol

Pros: Staff were welcoming and professional on arrival and the best thing was we were able to return our car quickly with no issues

Cons: Ordered and paid extra for a Citroen C3 (or similar), got a 2004 Opel Astra (don’t see how this is equivalent). Very old car, first generation automatic that I would need to remove my foot for it to change gears. Crete is mountainous - it really struggled to drive up. Had to really accelerate up a steep road and ended up skidding slightly. Would not use this company again.

Pros: Quick, friendly, also quick to replace the car after it broke down.

Cons: Unfortunately, our car broke down due to an electrical issue.

Pros: .. .they were service oriented and helpfull

Cons: the car was a piece of junk didnt pass gears properly and got stuck on first gelar every second drive. aircondition worked well but you couldnt change the direction of it so back serta would get some coolness but mainly it was simply unsafe.

Pros: Wonderful customer service, fast and very friendly!

Cons: We didn't get instructions on how to put the manual transmission in reverse. Had to pull over and dig up some youtube videos. :)

Pros: RESPINSBLE

Cons: Car menteinec

Pros: Everything was Easy

Cons: Baby seat hired was awful. Full of food and dirty, we had to clean it ourselves. Car was not what we expected, it was about 15 years old, 160,000km and the air conditioning was very bad.and did not work. Scratches and scrapes all over the car and repaired by their DIY can of white spray paint by the looks of things. Pick up location annoying to get to out of terminal and then have to get transferred to the car rental location.

Pros: rien des peronnes bizzare et 4(mij pour recuprer la voiture

Cons: l'agence est loin compliquer d'aller à pied et il te retiend des frais suplementaire car on ne prend pas leurs auusrence qu'il propose et parce que la carte est une debit. l'argent qui garde de 750€ ils m ont dit qque ca met 1 ou 2 mois pour les debloquer.

Pros: Friendly, easy, flexible.

Cons: Just the instructions to locate them.

Pros: Clear and straight information about terms and conditions without hidden costs, very helpful staff (we forgot small bag with battery chargers in the car and they help us to find it and give it to our friend)

Cons: Norhing to mention

Pros: Staff nice and easy to reach when needed

Cons: Received smaller car than booked

Pros: Efficient

Cons: Nothing

Pros: All in all they were nice and efficient

Cons: The car itself was not ready, and had a big scratch on the side.

Cons: 950€ guarantee for 3 days of rental the car? It's very expensive.

Pros: Quick, easy, friendly. Overall great

Cons: We were given a lame excuse as to why we could not use an American Express card... when we actually could use it without any issue. The inside of the rented car, the doors had exposed metal panels, which does not seem an issue in itself. However we were thinking if you were traveling with kids, and not being attentive, those panels were HOT as hell. Greece in summer, a car left on a car park... I let you imagine how those panels would heat up. Not the car rental company fault, more the model

Pros: Friendly and quick agents, efficient shuttle bus service.

Cons: The car we got was rather old and there were some small issues with the car's interior and fuel tank.

Pros: Efficient and trustworthy

Cons: Can't think of anything. They even changed the flat battery half way into the rental

Pros: Great service at a great price

Cons: Nothing

Pros: They were very friendly

Cons: They wanted me to pay again extra for insurance, which I already had done.

Pros: At the end of the rental, they picked up the car from our home, for a cost of 22.50 euros. We did appreciate having a car that used diesel fuel.

Cons: The first car given to us had a faulty gas gauge. The second car also had a faulty gas gauge. We do not know how much extra fuel (diesel) we gave them because of the faulty gauge, but approximately 12 liters = Approximately 20.00 euros. This was based on filling the tank and watching the kilometer mileage. Also, we had arranged for a delivery of the car to our home and Surprice canceled this service at the last minute. We then had to hire a taxi which cost us 40.00 euros.

Pros: The car was in need of a cleaning and a service.

Pros: Initial rental price: condition of car

Cons: Exaggerated charge for a tiny scratch on a fender; huge mark-up on petrol; inability to tell me when security deposit would be returned

Pros: Fast and good value

Cons: Bit of a banger but some of the roads in Crete are very rough so rental cars have a tough life

Pros: Fast return of the car

Cons: Condition of the car: ripped off leather around the gear, very bar gear......nets in the back seats, ripped off.......battery in car key could not be replaced.......lights were blind...they car was old and consumed a LOT of petrol!!!! I would have expected a car like this 10 years ago but not in our days. I rent cars all year long.

Pros: Mimo wieku pojazdu 7 latbylem zadowolony z pojazdu. Super obsługa. Początkowo czytając komentaarze ostrożnie podchodziłem do tej firmy, ja jesstem zadowolony polecam wypożyczalnie w Heraklinie.

Cons: Nic

Pros: Friendly, checked car with me, good car and clear about conditions.

Cons: Finding the desk that is away from terminal and across a road and not easy to see. 5 mins walk but not easy to find with bags.Then you get a van 5 mins from there to main car place to get car.

Pros: The People in alikarnassos more that willing to help

Cons: The People at the airport kiosk treat you like garbage! Give me your money that's the car get lost now! Awful

Pros: Very helpful and kind staff!

Cons: No complaints, overall a great experience!

Pros: Friendly staff. Location of rental desk which was near airport. Ease of return

Cons: Slow service on pick up

Pros: As promised Kind staff Great service

Cons: Car had some mechanical issues

Pros: quick, kind and friendly

Cons: they had to write my credit card number on a paper. Then reserved the amount normally on the POS. When I asked why does the number need to be written on the paper (as it is a security threat if they lose the paper) they had no reply, just "this is how we do it". Also they don't follow the generally accepted rule of scratches less than 5cm being significant enough.

Pros: They did not try to pick things to charge us. They spoke great English and German. Offered 75 Euro for no credit card block and $0 excess but did not try to force us to use it Offered newish cars, unlike most car rentals we saw that were quite old i crete (HER).

Cons: Didnt get the car i ordered but thats ok as the equiv car was fine.

Pros: The car was really cheap

Cons: But the condition of the car was really pure

Pros: Quick and efficient

Cons: Nothing really

Pros: Good condition of the car, staff availability

Cons: nothing

Cons: I´ve booked online a new Fiat 500 or something similar and they gave me an suuuper old car. The place is far from the airport of Herakliton and it´s difficult to find.

Pros: quick efficient

Cons: not easy to se pick up point from airport exit

Pros: That we were not stranded, even though I booked the car for collection from airport and not outside of airport! We were transported and charged additional night service when not necessary.

Cons: To have to pick up the car from 1.3 miles away from where promised.

Pros: Nothing.

Cons: Demanding twice the payment of the rental putting in danger the timely checkin of the the return flight; renting a very old car, falling apart, making huge malfunction noises, trembling and escaping the road at 90 Km/h, with one door that didn't open, water from the motor falling on the front occupant, with a dangerous cutting spot on the gear shifting handle; ignoring the claims for the providing of a car in conditions to be used and being insensitive to the needs and complaints presented.

Pros: Easy to deal with to pick up and drop off the car. The staff were very courteous

Cons: The automatic car was very old and well past its "best before" date, it had over 130,000 kms on the clock. However, it was good value for money compared to other rental agancies.

Pros: Very quick, helpful and polite at the rental desk. Very cheap car

Cons: Not easy to find Surprice in the car rental area.

Cons: Car was quite old and highly used (over 80k km) Gear box difficult to handle Some noises could be heard from brake system and engine...

Cons: A shit car ! was unable to close, over 100'000 km and probably 15 years !

Cons: original vehicle offered was old and in poor condition, changed vehicle to better vehicle after discussion.

Pros: The price

Cons: Everything else

Pros: Quick

Cons: The car (a 15-20 yo Hyundai Accent) is not the equivalent of the new Astra pictured in the website.

Pros: Employees tried

Cons: Cars were not great

Cons: Car was 10 years old and in bad shape

Pros: Very efficient. Was able to accommodate at last minute.

Cons: We booked a 7 seat minivan. We got a 9 seat van which was more difficult to drive.

Pros: Service was very good.

Cons: The description of where the rental booth is could have been clearer.

Pros: After 40 min’ , they finally gave me acar.

Cons: First car with failed tiers, second without a/c. No service, no liability .

Pros: Quick, efficient turn-in. Great price. Friendly staff.

Cons: It is a little hard to find the rental desk. The directions on the printed voucher are not clear at all.

Pros: friendly, efficient

Cons: hard to locate

Pros: Nice people, easy, quick

Cons: nothing

Pros: good experience with helpful people, car, and price

Cons: n/a

Pros: El precio, pero no lo volvería a contratar.

Cons: Poca flota, coches muy antiguos y con muchos Kilómetros. Lo que excluye su seguro.... cristales y bajos del coche.......

Pros: Curtesy

Cons: Waiting 35 minutes to get scrap unsafe car.

Pros: Returns were quick.

Cons: I have asked them 3 times to get me a car which wouldn't be older than 7yr due to my medical insurance terms. The guy told me the car was 3-4 years old and said to hope for the best. Turned out the car was older than 10. This happened the third time with them. It will be my mission in life to give as many negatives reviews about Surprice as possible. Something was done to the fuel meter, when it was empty and I topped up 15L it didn't even show that there was any fuel in the tank.

Pros: español ESCRIBE ESPAÑOL

Cons: ESCRIBE ESPAÑOL

Pros: Very though inspection of car but took a very long time doing it

Cons: tried to upsell a service I didn't want or need