Carwiz at Crete Airport Heraklion

Pros: Easy to communicate, very polite staff, warranty was fair and process very smooth

Cons: I liked everything… cars aren’t in great condition but are priced fairly, so no issues at all.

Pros: Answered telephone calls and spoke English

Cons: very poor vehicle Qaulity

Pros: They have been very professional and efficient from the pick up at the airport to the returning of the car. They also offered a free pickup/deposal at the airport

Pros: When we dropped the car off again the guy there was polite.

Cons: It cost us 40 euro per car to drop them off at 7 am (which we had to do to not miss our flight). Even with full coverage - would have been nice to just drop the keys in a box or something. Said that full coverage is NOT actually full coverage so they still needed to check the cars. Also we needed to get full coverage again - we only brought Visa card and they made up a story about not being able to block an amount on visa - which is not true. They did so on the house we rented - no prob.

Pros: Kind people and easy to contact.

Cons: Lot of damage to the car, dirty from outside and inside, they first gave me a bad babyseat that they should have been replaced years ago. They made me drive for 1,5 hours to get it replaced. Also I discovered a tear in the wall of the tire and they refused to help me or at least let me feel safe driving around with it. Overall not the best experience…

Pros: Great service, friendly and great prices

Pros: none

Cons: slow service, hefty penalty for minor scratch, drop off location not as mentioned on the website

Pros: Affordable price, means not always the best car and that was this time but I fully agree with that policy

Pros: Fast pickup process,clean and in general good condition car,polite service and immediate shuttle to the airport from the company’s offices

Pros: vriendelijk personeel, snelle afhandeling.

Cons: -

Pros: la rapidité de depose

Cons: vouloir forcer une autre assurance alors que j' avais la votre a 100%

Pros: Car was cheap and overall for the purpose of driving on paved roads around the Island was good. (Made 1000 km in 11 days)

Cons: We were waiting on arrival in the heat with a small kid for the Shuttle for 30 minutes (other customers decided to skip the line and jump into the Shuttle before us). The car was making noises from the front left brake - went to discuss it to the rental company the manager told me to wait 30 minutes because there is a lot of customers - i left went back when coming back from a trip the manager was not there the guys checked it in 2 minutes and i was ready to go.

Pros: Staff were very friendly, shuttle bus pick you up from and drop you off to the airport. Complimentary upgrade on car. Reasonable price.

Cons: Only negative was the interior was a wee but dirty but we took photos before so we were not charged for it and we paid for the upgraded insurance but were told if anything happened to the car we would have to pay carwitz and then claim back off the insurance company, maybe this is common in Greece but at home the insurance would cover the cost.

Pros: very effective, quick. Car ready in advance.

Cons: My own car was dented and aged. But worked fine!

Pros: Recommendations and help with parking ticket and taking video prior to rental

Cons: Car was a little banged up prior to rental

Pros: The price.

Cons: Very bad service as they have not received a change of driver confirmation from Discover cars. Carwiz insisted that we solve the problem ourselves via the support line if Discover cars which we did.

Pros: /

Cons: There was no shuttle waiting at airport. We got 10 year old car, lights were barely working. When shuttle took us back to airport driver almost ran over my wife.

Pros: It fitt my holiday

Cons: Pick up was very slow it over an hour to sort out not enough staff.

Pros: Agent were fast and efficient

Cons: It was confusing to find agency at Heraklion airport

Pros: Everything went fast and smoothly

Cons: Pick up

Pros: They were incredible friendly and helpful

Cons: Nothing their service is amazing

Pros: They were very nice.

Cons: We had a little trouble connecting initially.

Pros: flexibility

Cons: nothing

Pros: The car was ok, but it was worn out. For the price paid it's ok.

Cons: Although the rental companies say the deposit will be returned in 3-4 days, it's always a month. I understand that the bank takes its time, but I would appreciate if the representative told me that it would take one month for the deposit to be returned and not to convince me that it takes 3-4 days. Its not the first time I rent a car. Also, it was necessary to call the representative to pick us up from the airport. Not a good idea for people from abroad and different phone operators.

Pros: I would rate this company, the car and the staff more than 10 if that was possible. Every step of the way from booking to taking their shuttle back to the airport at the end of the trip went smoothly and congenially!

Cons: N/a

Pros: Giannis was really great and helpful. Thanks

Pros: Very friendly staff, easy process

Pros: Great agent very professional

Cons: N/a

Pros: Drop off was quick

Cons: - rude agents - I wasn’t informed they didn’t take amex and had to argue for 20min to get the deposit taken on a debit card instead - clearly a scam to make money, for example the only solution they presented was to pay insurance twice, until I argued for 20min and finally got them to agree to a debit card deposit - we ordered an SUV and got a Citroen C3 - the car engine/gearbox was really damaged, it had so little power - the car was banged everywhere - I was not allowed to go off road

Pros: The agency. Magnificent. The gas was very saving

Cons: Nothing

Pros: Nothing

Cons: Very expensive for what they offer.. I got an 8-year-old fiat panda in terrible condition for which they wanted 1100 euros deposit.. also they charged me 40 euros for picking up the car outside working hours when they are clearly working 247 and they just want the extra money.. total rip-off

Pros: They were quick

Cons: The car was a bit dodgy

Pros: Effiiciency

Cons: The car itself inappropriate for the topography of crete

Cons: Its a complete scam! If you try to use your (10mins before at airport) working credit card, they choose on terminal bank that never works, and start to tell you that you have to buy insurance from them. They forced me and my family to wait for 2 hours on the sun. I called to my bank multiple times they cant see this scam company even try to chargey my card, its only psychological scamming operation to force you to buy the insurance. I have super high limits and dedicated card only for car rental

Pros: Easy and no tricks.

Cons: Had to wait a bit for shuttle pick up.

Pros: They treat me well

Cons: They provide a good service

Pros: politeness, very professional, clear approach in fast way

Cons: all was perfect, three times that I rented a car there

Pros: Dafne was excellent.

Cons: No water in window washer. Always confusing about supplementary insurance.

Pros: picking up and dropping off the car was very easy and fast. the agents were super nice and helpfull.

Pros: Polite, quick

Cons: Finding rental office for return really hard

Pros: Everything was as expected - no problem. Friendly personnel, pick up at the airport and return to the airport after car return was provided.

Pros: They were friendly but the car was dirty, seats were stained. No safety equipment other than a jack. No flares etc.

Cons: Checkin was ok. Longer than it should be to checkout.

Pros: Transportation from the rental car office to the airport. Quick dropping time off the car. Friendly agents

Cons: The interior of the vehicle was not clean enough. Superficially and obviously hastily cleaned. Although the vehicle was practically new (2000 km), it was already damaged. But the price was not reduced.

Pros: Great company. It’s a shame that it’s not right in front of the airport but worth for the rest of the service.

Pros: The fees were well explained at the beginning. They have service to pick you up and drop you off at the airport. the staff is very helpful. The office open late till 10pm which makes it easy to return the car

Cons: The gear of the car is very tired. the windshield doesn't work, fortunately there is no big rain during our trip

Pros: Really great service, kind welcome and people!

Pros: Prima service

Cons: Geen klachten

Pros: Condition of the car

Cons: Was hard to find the shuttle

Pros: In the end everything worked out

Cons: I had much better cars in the same class and same class before. There was no indication whether we were at the right spot or if someone actually is coming to pick us up. After waiting and asking around we walked to the place, because it was close to closing time and we didn't want to risk waiting for too long. Their payment options are quite limited

Pros: clearness in explanation and punctuality

Cons: nothing

Pros: The lady who dropped us off at the airport was pleasant and professional.

Cons: No shuttle at airport. Then lied to telling us there was a shuttle waiting. Then lied to again that there were two shuttles. Shitty way to start a holiday.

Cons: More than one hour and half to check-in. The car was dirty at the check-in too.

Pros: Speed, price

Pros: Perfect

Cons: they don't know what insurance you already took if you make the reservation online with discover cars

Pros: Decent price for the car

Cons: Was not met by the representative at the airport, had to walk from the airport to the car agency with my family carrying all the suitcases. They keep a deposit of 1300€ and only refund it after 10-15 business days, which is inconvenient.

Pros: Fast, friendly

Cons: Nothing

Cons: The service representative was not fair when we rented the vehicle (Apparently she knew something we did not know while she tried to persuade us to do full insurance) and as mentioned she was also not fair when we returned it. I have never seen anyone checking a vehicle I returned as she checked.

Pros: Thorough.

Cons: Well priced

Pros: The quickness to pick-up the car and informations given about the car.

Pros: Slecht, moesten extra verzekering nemen. Terwijl alles gedekt was in het contract

Cons: Auto moesten we zelf ophalen en ook zelf terugbrengen. Dit was in het contract anders aangegeven.

Cons: I could not pick up the car, although it was rented early and I paid an advance. There was no car of the required category in the parking lot, which is why they claimed that the card was not good. They took their commission from the same card and I was able to use it to rent another car from another company. I emphasize that the card is perfectly valid. Neither Carwiz nor Discover wanted to clarify the issue. Advance payment was not recovered. I recommend using well-known companies even if they

Pros: Very polite and professional personnel. They offered us an upgraded gar category. The car provided was in a good overall condition.

Cons: The rental price was very high compared to other Greek islands for the same rental duration and in the same holiday period.

Pros: I couldn’t take the car because I get robbed so I didn’t have the credit card to do the deposit. I asked for the reimbursement to discoverer cars and they didn’t answer me.

Cons: The meaning of similar car is very relative and gives unreasonable option for company to give a law grade car.

Pros: Nothing.

Cons: The staff were verbally and physically abusive. We will be filing a police report due to the severity of the situation.

Pros: Very friendly team and good car.

Cons: Resold insurance meaning we spend a total of £160 on insurance alone. Additional £40 charge for a sat--nav that didn't work at all and when we told them this and asked for money back they said no.

Pros: that they always answered the phone

Cons: the car was missing the volume button and the radio was working wierd. I would have liked to know how old the car was.

Pros: Nothing

Cons: Quoted £700 charged £1000 absolute scam! had to haggle the price down as they wanted to charge more. Nightmare to find collection point. !

Pros: Reliable cars and very efficient.

Cons: Having to add a driver to use a different credit card than the one we booked with.

Pros: Car was ok

Cons: Hidden fees, difficult to communicate in the airport

Pros: Quick process at picking up the car

Cons: easy drop off

Pros: NO Never!!!!

Cons: I rented thecar for 2 weeks & no problems...I came to there office to extend the period and suddenly i had to pay 5€ extra for a second driver witch was my husband, because our Mastercard is on our company's name and his name. First time i rented it it was no problem at all !! It couldbe fixed with my husband as a second driver!!! BTW ...My husband dont have a drivers license!! Crooked practise overthere!!!!

Pros: Excellent value and service, polite people and super car.

Cons: The desk was difficult to find, easily improved by having a sign facing the direction people would approach from. But we found it eventually.

Pros: Friendly

Cons: Long walk from the terminal with kids and bags

Pros: Quick drop off

Cons: Very unhappy. Had to pay extra £100 on collection. I'd booked using my flight arrival time as the earliest collection time of the car but when I got through customs and collected my suitcase by around 10:45, the car was apparently gone and I was told another car had been arranged, but I must pay the full amount plus am extra £100 in cash to take it.

Pros: Very friendly service.

Pros: Easy drop off - fast and minimum fuss

Cons: Extra charge for pick up after 10pm (10.40PM) - 40 Euros plus freezing off 800 Euros deposit off credit card

Pros: Absolutely shocking, upon arrival we had to wait 30 minutes as there was an issue with a previous customer paying. We had an issue as I was paying for the car for my partners birthday which turns out I couldn't thought it would be different as it was a birthday present and I'm under 21. We then get told to get insurance or they will charge us 800 pounds for any damage to the car could be anything from a little scratch to a work out gear box...

Cons: Carrying on, we then got a parking ticket on the last day and the places we needed were shut so the car rental tell us it's 40 euro admin fee which is not in their terms and condition. Never recommend. Would like to take further...

Pros: The agent at the drop-off point wore appropriately marked attire, was available at time of early drop-off & offered to drive us to the airport to cover the remaining distance.

Cons: The Carwiz/Let's Drive agents at the pick-up at Heraklion airport were not present at the pick-up location at scheduled time of arrival. The promised / paid for car was not available & a bait & switch with unannounced up-charges was presented. I then had to argue w the car representatives about the responsibility for fulfilling the contract. Also the office isn't clearly marked on designations when arriving from the airport. Overall, process took 2 hours when it was intended to take 30 mins.

Cons: They didn't provide with a solution for deposit on the car