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Goldcar at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing, unpleasant people.
Cons: Not flexible
Pros: Goldcar had the best deal for renting a car for over a week (around 55 euros!). The car was in perfect condition and they provide extra services if you need (such as insurance, baby car seat). They provide a free transport from/to the airport to/from their office.
Cons: The free shuttle transports you from a car park near the airport. It is very close but not easy to find (need to ask another kiosk around). And there is only a sign with a number to call in order for someone to pick you up within 15/20min.
Pros: Nice vehicle, quick return.
Cons: Hidden extras, Flexi fuel costs, full tank cost, etc
Pros: We were unable to collect our car as the rental office was closed when we got there. We were delayed getting out of the terminal by passport control and they had shut up shop and gone home. Leaving us stranded at the airport. We had to hire a car through a different agency who even drove us down to the Goldcar office to see if anyone was there but in the 15 mins we were delayed they had just gone.
Cons: They were not there to collect the car. They had shut up shop and gone home.
Pros: car was clean and nearly new
Cons: I had bought online a full coverage discover car hire insurance for 139.94 euros but i was told by the agent that this insurance was completely useless and offered a new insurance from them which I refused. I was also told that I had agreed to pay a tank service for 25 euros and they added them to my bill.
Cons: The agents lied about the reason the gas tank was not full when I was picking up the car. The office was not open when I dropped off the car; I had a ferry to catch and could not wait. I called the office several times after drop-off and no one ever answered the phone. Lastly, I just checked my credit card and have a random $530 charge that I now have to dispute.
Pros: I liked that you are all pieces of garbage
Cons: I didn't like that you are all pieces of garbage
Pros: see below
Cons: Made reservation on Kayak while travelling. Arrived and very rude and unhelpful attendant informed me I could not rent without international license. I had just rented for a week in Athens with no mention of international license. He pointed to the email that I had signed in the "small print" showing I must have an international license. And then went on to say also we were supposed to have arrived earlier in the day as our contract stated. We were charged deposit. I feel it should be returned
Cons: Only 1 person was in line in front of me, yet I waited for almost 20 minutes before anyone helped me.
Cons: Sales staff were confusing and rude
Pros: Not much, and because I can only type so much below this is an extension of what I disliked. No contract provided before the charge of my card all of which was in Greek. No sign documents provided upon providing a full gas tank on drop-off - we will likely never see this $180 hold.
Cons: Where do I begin? Agreed to their low quote of $79, but we’re essentially forced by fear to pay over $400 for a five day rental. Representative stated that they would not accept my Alaska Airlines rental car coverage and had to pay for their full insurance instead. When I say “fear” he alluded that if there was a small scratch we would have to shell out more than $300 upon drop-off of the car. Another $180 was put on hold in case we didn’t fill the entire gas tank up. We still have a hold.
Pros: Easy to extend the car rental another day. However, it was very pricey.
Cons: The car rental agents were a little stiff. Expensive rentals and did not get an explanation of how to pick up the car, we were searching the airport for a while before realizing there was a shuttle to the rental agency.
Pros: Nice people
Cons: The pickup station - you have to geuss where it is. They should put a big sign at the airport and at the Pick up station
Pros: The driver, George, who dropped us off at the airport was friendly. Only worker who was pleasant. The others were not at all.
Cons: 1) Unclear fees for purchasing insurance online. We took the insurance online but was told at pick-up that the online insurance we ordered wasn't travel insurance. 2) Operational costs were not mentioned online. Paid triple. 3) We picked up our car at 15:30 on Friday. We found out the next day that our flight was delayed. We called twice to see if we could drop off the car at 15:00 on Sunday (not over 24hrs). Representative told us it was impossible. Very unaccommodating. *Will never use again.
Pros: polite and efficient
Cons: not easy to find transfer to pick up from the airport
Pros: I thought it was a good rate (until the clerk added extra charges). I liked that some insurance was included
Cons: The extra charges
Cons: Deceptive business practices
Pros: the only positive experience was the personality of the Goldcar representative when picking up the car
Cons: condition of car: various autobody damages but no report from Goldcar listing / showing the damages service / insurance flexibility no responses on 2 mails sent to them requesting to be charged in CHF and not in EUR >> consequence: Goldcar seems not to be trustworthy and therefore it will be my last Goldcar rental