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Alamo at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Easy to use
Cons: Nothing bad to add
Pros: Time spent picking up and dropping off the car
Cons: The fact that the clutch was very worn off, air conditioning was not working properly when driving on hilly roads. Cleanness of the car. Rear wiper was worn off as well.
Pros: everything went fine. nothing really negative apart from the refund of security guarantee...
Cons: whilst car was supposed to be clean,, on the passenger door pocket there was an overused covid face mask... what a disgrace...also, I am still waiting for the refund of my guarantee deposit whish shamefully takes weeks or even months at times by CARDLINK...
Pros: Good Service & and good value for the price
Pros: Great service.
Cons: Car was not new, 57k km, lots of scratches (But no problems in driving). I would like to have also an email or any messenger to communicate with rental desk. Making international calls is a bit expensive.
Pros: Service not fulfilled by Alamo.
Cons: At the height of a global pandemic Alamo had no regard for social distancing or hygiene. Passing a filthy pen to customers to copy Personal details from a printed form. I dare not imagine how little care they take cleaning the inside of their rental cars between customers. Luckily, due to my error of transacting online I couldnt provide a creditcard for the 2nd deposit (Alamo not accepting my wife’s card or adjusting the booking) so I was spared the risk ofcatching the virus from a filthy car.
Pros: everything was very good
Pros: Very friendly Greek employees (one female employee with Russian accent very rude and unfriendly).
Cons: we waited in line for almost 1 hour when picking up the car. At 10pm! Totally unacceptable. Agency must no peak arrival hours and stake measures accordingly.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Minimum rental age is 23 years for car group Compact, Standard, Luxury, Intermediate, Premium, Fullsize, SUVs, Special.
A young driver fee applies to drivers under the age of 23.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): Australia, Canada, Iceland, Liechtenstein, Norway, Switzerland, United Kingdom, USA, Gibraltar, EU countries.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain-Mainland, Sweden, Switzerland, United Kingdom, Gibraltar, North Macedonia.
crossing country borders is forbidden for certain car groups.
The purchase of the following insurance(s): Third Party Liability (TPL) is mandatory.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
It is allowed to add up to 2 additional drivers.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.