Autocandia at Crete Airport Heraklion

Cons: Friendly and helpful service with no hassles.

Cons: Didn't get the particular model I wanted.. they handed it to the customer right before me.

Pros: Friendly and correct.

Pros: The service was very kind. Got the car on 10 minutes .but.....see why not to rent from them

Cons: I don't understand why I need to pay for a full tank of fuel from the start.(beginning)....why not full to full. This is the only reason I will think about renting a car from them...why to charge 100 euros? They say for 50 litres of fuel. Who can bring back a car with 0 fuel 😱.

Pros: Friendly. Helpful. Patient.

Pros: Fast, clean and car in good condition

Cons: We think the systém returning of empty tank isnt fair, because in order contract this condition isnt written.

Pros: Rápidos al entregar y recoger el coche.

Cons: El coche estaba sucio por dentro. Son excesivamente minuciosos al detallar los arañazos previos del coche. Al fin y al cabo este no estaba tan nuevo.

Pros: They helped us to change drop off location due to ferry changes

Cons: Helpful

Cons: Not so polite

Pros: Th car was all scratched and in bad condition Really bad front lights

Cons: The agent behavior was very good

Pros: Le professionnalisme, les informations claires, aucune arnaque.

Cons: Rien à redire !

Pros: True to the advert. Good servis, excellent car.

Cons: Delays on collection and delivery. Car had inspection lights on and was quite old.

Pros: There were no surprises. Everything was just as I had ordered online.

Cons: It took a long time to pick up the car. Maybe they need to streamline the pick-up process a bit more.

Pros: Good value for money. Cars in great conditions.

Pros: Really nice and efficient agent taking care of everything. Easy pick-up and drop-off

Cons: Expensive prices, as all other rental companies for August

Pros: Fast, nice people, good cars.

Pros: The politeness and professionalism of the agents.

Cons: That the contract didn't consider the options offered (and chosen by the customer) on the website by discovercars. Basically I paid twice a "full coverage" insurance.

Pros: We rented a nice Scoda that was basic but in great shape.

Cons: The agent added charges at every turn. Our paperwork specifically said that the car included a tank of gas so we were to pick it up full and return it empty but the agent wanted to charge us $94 additional for that. Our plane was late so they charged us $25 extra when we arrived. Our flight out was cancelled so instead of returning the car when they closed, we returned it first thing in the morning and they charged us for an entire extra day. First time we've had such a bad experience in Crete!

Pros: Returning of the car was done very quickly

Cons: See above

Pros: quick and courteous

Cons: nothing

Pros: Absolutely recommended.

Cons: Nothing

Pros: Servizio comodo all aeroporto Evasione delle pratiche semplice e veloce

Cons: Avevo riservato un auto tipo jeep compass e mi hanno invece consegnato una jeep renegade, decisamente più piccola, definendola analoga

Pros: They waited for us to arrive

Cons: My mistake collecting the car a 10pm they ask you to check the car over and video it but difficult that late as it's dark

Pros: Perfectly clean car, all checks duly done and a map was also provided to us in case we did not have GPS.

Cons: Nothing.

Pros: Fast and efficient

Cons: Nothing!

Pros: Véhicule vraiment très bas de gamme inférieur au modèle cible lors de la réservation sur discuter car

Cons: Coût très élevé du siège bébé additionnel: 7€/j pour 12j: 84 € à cectarif mieux vaut acheté un siège au premier supermarché trouvé sur la route

Pros: La disponibilité

Cons: Il a fallu discuter pour avoir une voiture de la taille demandée en ligne.

Pros: Very fast drop off

Cons: The policy full-empty for the gasoline

Pros: Fast efficient drop off process

Cons: Slow pick up as short of staff and charged an extra £25 as late due to flight delay.

Pros: Good professional attendance

Cons: The vehicles are old and not well preserved. I had to replace one car because the AC was not working well even though it seemed that they already knew about the AC issue but not inform me and the replacement vehicle had torn wipers. The vehicles that I had were pretty old.

Pros: Very good

Cons: Nothing

Pros: Prompt, friendly, nice car.

Cons: There is a fee to drop off the car before 7 AM. Kind of weird for an airport rental place.

Pros: Professional, thorough and friendly. No issues at all.

Cons: I am not sure this was Autocandia's decision and may have been DiscoverCars.com but the fuel tank was full on picking up but I needed to pay for it as an extra when picking up the car and return empty. This means you have to use a full tank of petrol as you have paid for it or not use and lose out.

Pros: Very nice price, very good welcome from the agent in Heraklion, good, clean and functional car

Cons: Nothing

Pros: The staff was nice, we got the car we wanted, we will be happy to come back and rent through you and hope that next time, things will be clearer in advance

Cons: I did not like that I was supposed to return an empty fuel tank and pay in advance for 2 fuel tanks, this was not said when ordering. It was a significant cost that raised the rental price

Pros: Was one of the cheapest air con equipment car there.

Cons: Car was a bit crap, very small engine which struggled with hills and no Bluetooth. But it got us from a to b and did the job.

Pros: Convenient location

Cons: The “threat” of what would happen if vehicle was damaged, whether own fault or not.

Cons: Time to pick up the car

Pros: Very efficient, pleasant car rental agents. Car in great condition, value for money!

Cons: I still haven’t gotten back my 700 euro damages deposit. I hope it’s just a matter of the process going through the bank

Pros: Everything is perfect with autocandia. Big problem with discovers's cars

Pros: Good service, nice people.

Cons: They wouldn't extend my rental at the previous price.

Pros: Affordable prices. Clean and well maintained cars. Great customer service.

Pros: Nothing, didn't get the car due to their insurance policy, didn't get answer from you neither after sending email requesting refund, absolutely disgraceful :((

Pros: excellent Discover .com & autocandia team

Cons: excellent Discover .com & autocandia team

Cons: The car category was not there. 2. The prepaid Gazoline was overpaid. I filled the empty tank of a peogeout 208 with 40€ but they took

Pros: Everything was perfect, from picking up the car to the dropping off. Nice, new and clean car. I appreciated that it needn't to be cleaned. I recommend Autocandia.

Pros: Personal and friendly

Cons: Nothing

Pros: The service was polite and friendly.

Cons: The car was no where near appropriate for driving around Heraklion. The engine was too weak considering how hilly Crete is.

Cons: We spent more than an hour waiting for the only angent presente int he office. He pretends additional Money for full tank before pickup the car.

Pros: Great service, clean car, answering all questions

Cons: The given car (fiat panda) did not correspond to the selected one (Citroen C3 or similar).

Pros: Service was efficient but could have done with more agents as was very busy

Pros: The dropoff was quick

Cons: The car had no gas at pickup and wasn't similar to the car I had rented online. They told me to call them on the second day to exchange the car since they didn't have any better on my arrival but when I called they tried to convince me the car they had gave me was of the same class as the one I had booked online. Real disappointment.

Cons: So it works basically like this. You book via Discovery Cars a a car with full coverage. Discovery cars take the half of the charge already from your credit card(but you did not know that). You come to Auto Candia, you show the voucher that you have agreed on. You pay the amount and at the end of your vacation you basically realise you have paid double for the same service which is "Full Insurance". You contact Discovery Cars, they basically tell you " you agreed on double payment".STAY AWAY!

Pros: Good service

Cons: nothing

Pros: Punctuality and corectness

Cons: I was satisfied by the service provided by Autocandia

Pros: Politeness

Cons: Time spent to pickup, we had to wait for sever minutes until another customer was served. They could have more personel to service 2 customers concurrently

Pros: High quality very clean car provided. Car only had 400Km on it.

Cons: The pre-purchase of the fuel. This was on top of the expected rental price. It then puts you under pressure to use the fuel to get good value. Better to return full. They like other car hire companies are extremely picky about any minor items on returning the car when you have not purchased the full cover option (when you have your own excess protection).

Cons: I reqested a Citroen C3, I have been given a Lacia Ypsilon, besides that the car was undoubtelly smaller, it was sluggish also!

Pros: upgraded the car to a larger one

Cons: fuel costs

Pros: Excellent support and handling of the rental by the staff at counter, smooth and swift process with smile and professionalism.

Cons: Although I specifically hired a category B (over A that is cheaper) in order to receive a better than basic car, At pick up I was given a rather old and warn out car comparing to all other available cars at the site that were new. As representative explained, the new cars were of category A and the only category B car available was the one I was given. At return however they were several new category B cars. Note, the car was maintained well enough to be operational.

Pros: We changed our return point to the port rather than the airport and the agents we're very accommodating.

Pros: The car was totally worth it. I only got a higher price by when I changed my flight dates. Befor it had been even a better price. So this was not Autocandias fault. I appreciate the friendly and very caring work of agents. The

Cons: I had to ask 3 people to find the desk. It was not fsr, but there was no guidance to it.

Pros: It was easy, and the staff were helpful and amazingly good humoured!

Cons: It was not easy to find the right desk - and only one person on the desk meant a longish wait

Pros: Friendliness of the agent and ease of collection.

Cons: Full to empty fuel policy was not made clear when booking. It's just a way of making money out of the customer and it is very underhand.