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Autocandia at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very nice helpful representatives. Simple car check in. The car wasn't perfect when we checked it out but they also didn't make a fuss about every little scratch when we brought it back. Very relaxed experience.
Pros: I lked the staff, they were nice and efficient.
Cons: I didn't like it, that the car was rather old ...
Pros: Replaved our initial car with upgraded one since our first displayed check engine after 10km
Cons: Initial car showed check engine after only 10km and had clunking suspension in left wheel
Pros: Overall friendly people
Cons: long wait for picking up car. Only 1 man for picking up and dropping off. We had to wait for over 1 hour
Cons: Lack of self drop off service
Pros: Good price, easy pickup and return
Cons: Often small and older cars
Cons: Very oooold cars. Peugeot 208 from 2017 even in very good condition is old one.
Pros: The rental agents were verry helpfull and verry kind. Everything went quick and smooth. :)
Cons: Same as above.
Pros: We arrived late at night, still there was a man waited for us as agreed. The pick up went smooth, as well as the drop off. Everything without any trouble.
Pros: agents efficiency and kindness
Cons: they'd better specify age of the car and full to empty policy. Moreover, I had to ask for full insurance coverage - which allows to lower to zero the credit card refund.
Pros: Fantastic service from Autocandia!!
Pros: Staff was very accomodating and understanding. Price was good too in comparison with competition
Pros: Friendly staff
Cons: Car did not have good airconditioning
Pros: The guy serving us was a great guy. Kind, friendly & efficient
Pros: Well maintained car, efficient procedure and professional service.
Cons: Full to empty reservoir is not the best practice. You cannot measure precisely how much you return, so you are bound to have like 15 EUR extra cost. You should keep that in mind. But overall, nothing serious.
Pros: It was very good.
Cons: I can 't say nothing anything negative.
Pros: We were given a brand new car!! Personnel really friendly and well prepared
Pros: Very friendly and polite. Good value for money.
Pros: Only the luggagedoor did not work anymore, but we took off the hat shelve so this was not a very big deal, but a point to control next time
Pros: Friendly staff very efficient
Pros: Fast and easy
Cons: I don't like full to empty gas policy I don't like having to wait two weeks to unblock the amount from the credit card
Pros: Staff member was very helpful and friendly, no issues.
Cons: Our plane was late and we were charged late collection fee, the car was fully filled and we were charged for full tank though we returned it with 1/3 tank. Car itself was fine but had bad cigarette smell so if you left any things in it for too long - it would smell- we were travelling a lot so not great if you have to take all of the things out of it each time. I’d recommend proper anti smoke clean.
Pros: Είναι απόλυτα επαγγελματιες, ότι μπορουσα να περιμένω απο μια σοβαρή εταιρεία ενοικίασης αυτοκινήτων, το παρείχαν. Το αυτοκίνητο εξαιρετικό και σε παρα πολύ καλή τιμή
Cons: Friendly and helpful service with no hassles.
Cons: Didn't get the particular model I wanted.. they handed it to the customer right before me.
Pros: Friendly and correct.
Pros: The service was very kind. Got the car on 10 minutes .but.....see why not to rent from them
Cons: I don't understand why I need to pay for a full tank of fuel from the start.(beginning)....why not full to full. This is the only reason I will think about renting a car from them...why to charge 100 euros? They say for 50 litres of fuel. Who can bring back a car with 0 fuel 😱.
Pros: Friendly. Helpful. Patient.
Pros: Fast, clean and car in good condition
Cons: We think the systém returning of empty tank isnt fair, because in order contract this condition isnt written.
Pros: Rápidos al entregar y recoger el coche.
Cons: El coche estaba sucio por dentro. Son excesivamente minuciosos al detallar los arañazos previos del coche. Al fin y al cabo este no estaba tan nuevo.
Pros: They helped us to change drop off location due to ferry changes
Cons: Not so polite
Pros: Th car was all scratched and in bad condition Really bad front lights
Cons: The agent behavior was very good
Pros: Le professionnalisme, les informations claires, aucune arnaque.
Cons: Rien à redire !
Pros: True to the advert. Good servis, excellent car.
Cons: Delays on collection and delivery. Car had inspection lights on and was quite old.
Pros: There were no surprises. Everything was just as I had ordered online.
Cons: It took a long time to pick up the car. Maybe they need to streamline the pick-up process a bit more.
Pros: Good value for money. Cars in great conditions.
Pros: Really nice and efficient agent taking care of everything. Easy pick-up and drop-off
Cons: Expensive prices, as all other rental companies for August
Pros: Fast, nice people, good cars.
Pros: The politeness and professionalism of the agents.
Cons: That the contract didn't consider the options offered (and chosen by the customer) on the website by discovercars. Basically I paid twice a "full coverage" insurance.
Pros: We rented a nice Scoda that was basic but in great shape.
Cons: The agent added charges at every turn. Our paperwork specifically said that the car included a tank of gas so we were to pick it up full and return it empty but the agent wanted to charge us $94 additional for that. Our plane was late so they charged us $25 extra when we arrived. Our flight out was cancelled so instead of returning the car when they closed, we returned it first thing in the morning and they charged us for an entire extra day. First time we've had such a bad experience in Crete!
Pros: Returning of the car was done very quickly
Cons: See above
Pros: quick and courteous
Pros: Absolutely recommended.
Pros: Servizio comodo all aeroporto Evasione delle pratiche semplice e veloce
Cons: Avevo riservato un auto tipo jeep compass e mi hanno invece consegnato una jeep renegade, decisamente più piccola, definendola analoga
Pros: They waited for us to arrive
Cons: My mistake collecting the car a 10pm they ask you to check the car over and video it but difficult that late as it's dark
Pros: Perfectly clean car, all checks duly done and a map was also provided to us in case we did not have GPS.
Pros: Fast and efficient
Pros: Véhicule vraiment très bas de gamme inférieur au modèle cible lors de la réservation sur discuter car
Cons: Coût très élevé du siège bébé additionnel: 7€/j pour 12j: 84 € à cectarif mieux vaut acheté un siège au premier supermarché trouvé sur la route
Pros: La disponibilité
Cons: Il a fallu discuter pour avoir une voiture de la taille demandée en ligne.
Pros: Very fast drop off
Cons: The policy full-empty for the gasoline
Pros: Fast efficient drop off process
Cons: Slow pick up as short of staff and charged an extra £25 as late due to flight delay.
Pros: Good professional attendance
Cons: The vehicles are old and not well preserved. I had to replace one car because the AC was not working well even though it seemed that they already knew about the AC issue but not inform me and the replacement vehicle had torn wipers. The vehicles that I had were pretty old.
Pros: Very good
Pros: Prompt, friendly, nice car.
Cons: There is a fee to drop off the car before 7 AM. Kind of weird for an airport rental place.
Pros: Professional, thorough and friendly. No issues at all.
Cons: I am not sure this was Autocandia's decision and may have been DiscoverCars.com but the fuel tank was full on picking up but I needed to pay for it as an extra when picking up the car and return empty. This means you have to use a full tank of petrol as you have paid for it or not use and lose out.
Pros: Very nice price, very good welcome from the agent in Heraklion, good, clean and functional car
Pros: The staff was nice, we got the car we wanted, we will be happy to come back and rent through you and hope that next time, things will be clearer in advance
Cons: I did not like that I was supposed to return an empty fuel tank and pay in advance for 2 fuel tanks, this was not said when ordering. It was a significant cost that raised the rental price
Pros: Was one of the cheapest air con equipment car there.
Cons: Car was a bit crap, very small engine which struggled with hills and no Bluetooth. But it got us from a to b and did the job.
Pros: Convenient location
Cons: The “threat” of what would happen if vehicle was damaged, whether own fault or not.
Cons: Time to pick up the car
Pros: Very efficient, pleasant car rental agents. Car in great condition, value for money!
Cons: I still haven’t gotten back my 700 euro damages deposit. I hope it’s just a matter of the process going through the bank
Pros: Everything is perfect with autocandia. Big problem with discovers's cars
Pros: Good service, nice people.
Cons: They wouldn't extend my rental at the previous price.
Pros: Affordable prices. Clean and well maintained cars. Great customer service.
Pros: Nothing, didn't get the car due to their insurance policy, didn't get answer from you neither after sending email requesting refund, absolutely disgraceful :((
Pros: excellent Discover .com & autocandia team
Cons: excellent Discover .com & autocandia team
Cons: The car category was not there. 2. The prepaid Gazoline was overpaid. I filled the empty tank of a peogeout 208 with 40€ but they took
Pros: Everything was perfect, from picking up the car to the dropping off. Nice, new and clean car. I appreciated that it needn't to be cleaned. I recommend Autocandia.
Pros: Personal and friendly
Pros: The service was polite and friendly.
Cons: The car was no where near appropriate for driving around Heraklion. The engine was too weak considering how hilly Crete is.
Cons: We spent more than an hour waiting for the only angent presente int he office. He pretends additional Money for full tank before pickup the car.
Pros: Great service, clean car, answering all questions
Cons: The given car (fiat panda) did not correspond to the selected one (Citroen C3 or similar).
Pros: Service was efficient but could have done with more agents as was very busy
Pros: The dropoff was quick
Cons: The car had no gas at pickup and wasn't similar to the car I had rented online. They told me to call them on the second day to exchange the car since they didn't have any better on my arrival but when I called they tried to convince me the car they had gave me was of the same class as the one I had booked online. Real disappointment.
Cons: So it works basically like this. You book via Discovery Cars a a car with full coverage. Discovery cars take the half of the charge already from your credit card(but you did not know that). You come to Auto Candia, you show the voucher that you have agreed on. You pay the amount and at the end of your vacation you basically realise you have paid double for the same service which is "Full Insurance". You contact Discovery Cars, they basically tell you " you agreed on double payment".STAY AWAY!
Pros: Good service
Pros: Punctuality and corectness
Cons: I was satisfied by the service provided by Autocandia
Cons: Time spent to pickup, we had to wait for sever minutes until another customer was served. They could have more personel to service 2 customers concurrently
Pros: High quality very clean car provided. Car only had 400Km on it.
Cons: The pre-purchase of the fuel. This was on top of the expected rental price. It then puts you under pressure to use the fuel to get good value. Better to return full. They like other car hire companies are extremely picky about any minor items on returning the car when you have not purchased the full cover option (when you have your own excess protection).
Cons: Car had many minor damaged that were not all recorded the paper which you get when picking it up.
Cons: I reqested a Citroen C3, I have been given a Lacia Ypsilon, besides that the car was undoubtelly smaller, it was sluggish also!
Pros: upgraded the car to a larger one
Cons: fuel costs
Pros: Excellent support and handling of the rental by the staff at counter, smooth and swift process with smile and professionalism.
Cons: Although I specifically hired a category B (over A that is cheaper) in order to receive a better than basic car, At pick up I was given a rather old and warn out car comparing to all other available cars at the site that were new. As representative explained, the new cars were of category A and the only category B car available was the one I was given. At return however they were several new category B cars. Note, the car was maintained well enough to be operational.
Pros: We changed our return point to the port rather than the airport and the agents we're very accommodating.
Pros: The car was totally worth it. I only got a higher price by when I changed my flight dates. Befor it had been even a better price. So this was not Autocandias fault. I appreciate the friendly and very caring work of agents. The
Cons: I had to ask 3 people to find the desk. It was not fsr, but there was no guidance to it.
Pros: It was easy, and the staff were helpful and amazingly good humoured!
Cons: It was not easy to find the right desk - and only one person on the desk meant a longish wait
Pros: Friendliness of the agent and ease of collection.
Cons: Full to empty fuel policy was not made clear when booking. It's just a way of making money out of the customer and it is very underhand.