Autorent at Faro Airport

Pros: Very helpful agents on the way in and on the way out.

Cons: All was good except it was a little hard to find their pickup point at the airport. And it was a little far given we had 2 suitcases.

Pros: No hidden extras

Cons: Happy with everything

Pros: Efficient staff no problems

Cons: Nothing all went ok

Cons: Car overheated because the mechanic didn't return the cap on the radiator overflow container. I had to return the vehicle and exchange it.

Pros: Efficient

Cons: Nothing

Pros: Speedy transfer

Cons: Not enough on desks to serve awkward customers

Pros: Smooth operators and good internet services

Pros: Very client focused.

Cons: Not Applicable

Pros: Honest car hire unlike some Faro companies (Klaswagen)

Cons: Nothing

Pros: Good price and no hard sell of additional insurance

Cons: Having to go to carpark 4 at Faro for pickup, no shade to wait in

Pros: Hassel free

Cons: Sometimes a longer waiting time, but is applicable to other companies as well

Pros: Time to process

Cons: Didn’t pay for toll machine at start but did use the motorway and paid the toll at the time. The rental company charged me an extra €23 euros on returning the car

Pros: Quick and very professional

Pros: Professional staff

Cons: Nothing

Pros: Nice staff , great price , great car

Cons: Nothing

Pros: Very good.

Cons: There was nothing I didn’t like!

Cons: Only thing they don’t explain about the tolls and I end u paying a lot of money extra because there was a charge I was not aware about

Pros: Speedy and efficient

Cons: Car seemed a bit old

Pros: Amazing service, great car and all inclusive insurance

Pros: Nothing to do with autorent but the car. I had large suitcases and had to fold down the rear seat, which wouldn't go back into place. After several attempts, I had to take the vehicle back the next day, and it was exchanged for another one.But the service was excellent.

Pros: Efficiency

Cons: Nothing

Pros: friendly staff, Quick service and great car car

Pros: Really friendly and professional staff, super quick.

Cons: Nothing, everything was perfect.

Pros: It was easy, staff were friendly, the car was perfectly clean and so was the child car seat we rented.

Cons: Just waiting for the shuttle when we arrived took a bit long with a toddler

Pros: Quickness, pricing

Cons: Windshield had a chip in it which wasn't reported, only during initial inspection was it discovered

Pros: great service

Cons: nothing

Pros: Very easy

Cons: Pick up point was quite far from terminal, car wasn’t in best condition

Pros: Well organized and not expensive

Cons: Hard to find, more info would be welcome for first time user at faro airport

Pros: Nothing in particular

Cons: Made us purchase additional insurance to be fully coveted whilst we ahead paid for top up insurance.

Pros: Straight forward, trustworthy

Cons: N/a

Pros: excellent

Cons: all good

Pros: The schuttle to the airport

Pros: Friendly and helpful staff, both at the office and the driver to and from the Airport.

Cons: N/A

Pros: Everything was easy and fast. Highly recommended!

Pros: Great vfm, quick process

Cons: Nothing

Pros: Great communication: Excellent phone support from the very beginning. Helpful staff: The employee went the extra mile by adjusting the car for us, explaining all the features, and helping pair our phones. Brand-new car: The vehicle we received was in perfect, pristine condition. Smooth process: The pickup was quick, efficient, and completely hassle-free.

Cons: There was absolutely nothing to complain about. The service was perfect from start to finish.

Pros: Efficient. Straightforward. Clear communication, clear pricing and fees. Good quality car. Good team with strong support

Cons: We liked everything - it was an excellent service.

Pros: Effiecient pick up and drop off, helpful and friendly staff, good value for money.

Pros: Everything, I will definitely recommend Autorent to my friends

Pros: Good as always

Cons: Non

Pros: Everything,proffesional and helpful

Cons: Nothing

Pros: Always polite and efficient

Cons: Nothing

Pros: Fast pick up, very good and well prepared car, friendly staff. NO insurance scam - very fair aoproache to car and open policy!

Cons: They don't check the tyre pressures. They were all incorrect.

Pros: The kindness of the emplyee, he did his best to make uș happy

Cons: No warranty I was given the option to choose the car. Set the tablet to pur language.

Pros: Easy pick-up and return and very friendly and helpfully.

Cons: Discovercars did not mention on the confirmation how and where to find the shuttle service.

Pros: All okay

Cons: The finding of Autorent and the car return is not that easy

Pros: Quick easy

Cons: £40 if you drop off before 8 o’clock in morning

Cons: Refusal to take car back at 07:50 - made us wait until08:00

Pros: Everything explained in clear English

Pros: Really easy and quick pick up and drop off, car in perfect condition

Cons: Nothing

Pros: Very professional staff. Great cars.

Pros: Very professionally attitude

Pros: Great all-round!

Cons: N/a

Pros: Easy to book, nice cars and extremely helpful staff.

Cons: Very satisfied.

Pros: Really helpful, and even changed booking to reduce cost based on my needs in location

Cons: Pick-up point information was in very small font on hire document, so caused a bit of confusion, but was resolved

Pros: Everything worked as to be expected

Cons: That you are not guaranteed the make of car that you boked (hoped for).

Pros: Great car at a great price

Cons: Nothing

Pros: Quick pickup

Pros: Pleasant helpful staff and nice clean car.

Cons: Nothing

Pros: Whole experience was hassle free

Cons: Can't think of anything

Pros: Zeer nette en bijna nieuwe auto. Vriendelijk en behulpzaam personeel. Snelle ophaalservice en terug breng service. Alles zeer vlot en vriendelijk verlopen.

Pros: The car was good and the price was good

Cons: They had several up charges in addition to the rental price. They charged for picking up the car, they charged if you returned the car with sand inside. Given that I had the car for over 21 days I made sure to wash the car and vacuum it before I returned it. I have rented from companies who want to charge a US20 cleaning fee when you return the car and threaten to keep the security money which is in excess of $500US if you complain. It is better to spend 6 euro cleaning the car

Pros: Auto was good and value for the money. Service was friendly and comfortable. Quick pick up and drop out. High quality service

Cons: We had some issues with finding rental place in the airport

Pros: Superb service and they focus more on returning customers than trying to rip you off for additional charges

Pros: Good advice given on how to avoid additional drop off charge

Pros: On pick up the agent was super friendly On drop off the agent made me feel like I was inconveniencing him. Hardly said two words

Cons: All good

Pros: Good car condition (low milage, clean); fast check-in and check-out. Shuttle service to airport on time

Cons: Shuttle service not easy to find (needed to ask)

Pros: Great customer service

Cons: N/A

Pros: I've been using Autorent for a long time. I always find them first class in every way.

Cons: Nothing.

Pros: I found auto rent easy to deal with I found their cars were in good shape and clean and when I decided to rent for another month, they made the process easy and I was able to remotely sign the documentation and keep my car without having to drive for 40 minutes to their office.

Cons: They were easy to contact when I needed information and were very quick providing a reply to my questions

Pros: Great guys to deal with. Best company in Faro

Pros: Faultless service from the minute we met the minibus in P4. Quick transfer and had keys in hand within 2mins probably due to the ability to check in online

Cons: Autorent has always been a favourite and would choose them all the time if the price is somewhat competitive. Sadly no always the case. This trip was perfect with a brand new car and no clumsy and over selling of unneeded insurance products. Excelllent

Pros: Easy drop off

Cons: The dirt and amount of scratches means it is hard to ensure all damage is documented before signing for the xar

Pros: Quick and efficient

Cons: Clearer directions at the airport for collection

Pros: Great value, ulta professional and friendly staff

Cons: Nothing

Pros: I've used Autorent for years in Faro because of their quick and excellent service.

Cons: Nothing.

Pros: No issue with trying to sell extra insurance. Had complete coverage and smooth pickup and dropoff

Cons: Everything went well!

Pros: Prompt and friendly

Pros: I found the auto rent staff to be knowledgable to be easy to deal with even though their art language barriers between Portuguese and English it was easy to converse with the agent. They made sure that the car and any imperfections were identified and then went over the car with me to show them to me. I appreciate it or candour during this process.

Cons: During my stay here in Portugal, I decided to rent my car for another month. Since I wasn’t actually living in the city where I picked up the car, I went through DiscoverCars to rent another vehicle for the next month. The process was seamless once this was done like when I was contacted by auto rent with my upcoming drop off, notified them that I had rented another car from them they made the seamless using emails and I was able to keep the car. Originally booked without having to return it.

Pros: Everything went smoothly from A to Z. Great staff and car . Really worthwhile.

Pros: We are frequent users of this company, having tried many others in the past. They are by far the best.

Pros: Good quality cars

Cons: Fuel was only half tank full & it is impossible to not over fill & return .Online check-in did not save any time at the counter

Pros: Staff was great. Car was ready on time. Drop off was easy.

Cons: They were a little slow emailing the contract to us

Pros: These guys are the best. Our go to place .

Pros: Diago was wonderful helping is settle in to the car. Easy pick, easy extension of the rental. Great service!

Pros: Very good.

Cons: The pickup in bad weather (raining).

Pros: Friendly and wuick

Cons: Not ideal having to get a shuttle, but everyone was super. Ice

Pros: I have rented from Auto Rent 4 times now and they are the best company I have worked with. Friendly and accommodating customer service, they return the deposit immediately and don’t charge you for any extras. Very happy with my multiple experiences with them and highly recommend them

Cons: Just make sure you bring your physical passport as they won’t accept a digital copy

Pros: Speedy and efficient

Cons: Nothing

Pros: le van nous attendait à l'arrivée de l'avion pour nous conduire jusqu'au bureau d'Autorent, j'avais pré enregistré mes documents, tout était prêt pour notre arrivée.

Cons: rien

Pros: Everything except what is mentioned was great

Cons: The promised delivery of the rental documents by email had to be chased down twice

Pros: prompt

Cons: no info on how to get the car from the airport

Pros: Was in an accident at the start of December and paid for the damage, explained I had contacted the police and when they came out the other driver admitted responsibility and an eyewitness had saw the collision. Other than on the day of the accident when I reported the incident I have not been contacted by the company except in answer to my queries. I was assured the money would be refunded as soon as the other drivers insurance company paid them but I can't see what the hold up is.

Pros: Professional and friendly

Pros: Good allround.

Pros: Everything ok

Cons: Nothing

Pros: Literally new cars. Clean. Nice service

Pros: We were given an excellent car. The staff were very professional and friendly

Cons: Nothing

Pros: First class as always

Pros: everything

Cons: nothing

Cons: I find discover cars easy to book with, and fair prices use them all the time

Pros: Great people at reception. No hassle. Been using them for years & they’re brilliant

Pros: Friendly and efficient

Cons: Sometimes a delay in pickup when busy.

Pros: Good reception

Cons: Nothing . Could do with spare wheel!

Pros: All of it is very good service.

Cons: Nothing !

Pros: Very professional, friendly

Pros: Excellent throughout.

Cons: Nothing

Pros: The agent on return was friendly helpful and efficient. He just took a quick walk around the car to look for obvious damage and took us directly to the airport.

Cons: Pickup was slow and difficult as the agent wanted to photograph and record every tiny mark on the car. He said that no matter how small if there was a mark we would be charged. It was intimidating. It wasn’t a nice way to start the holiday

Pros: Good prices. Prompt pick up & drop off, easy to find pick up- good clear instructions. Only 5mins from airport terminal. Very efficient service

Pros: Great car, great price and great service

Pros: Really friendly, no wait time, great car

Pros: Excellent throughout

Cons: Nothing

Pros: Easy drop of and transport to the airport.

Pros: Fantastic - will definitely use again

Cons: All good - no issues

Pros: Fast,problem free and overall very pleasant service.

Cons: Nothing all went according to plan.

Pros: Quick and efficient. Friendly pleasant staff. No pressure to take extras

Cons: Nothing

Pros: The staff resolved the issue within a few hours, we had to use another car which was much better condition wise. The drop/collection to the airport was very good.

Cons: Our first car was borrowed from another car rental company. It had high mileage and took some time at pick up to list all the body defects. The vehicle drove down within a hour of receiving it.

Pros: Efficiency, especially no hassle return.

Cons: Nothing

Cons: Acceuil peu sympathique car horaire tardif peut être 20 h 15 ?

Pros: Spoke English. Went around the car noting defects/chips etc and sought my agreement.

Cons: Whats not to like

Pros: Very Professional.

Cons: Nothing.

Pros: The shuttle bus and close to the airport.

Pros: Exceptional customer service as always. Such a professional, courteous & helpful team.

Cons: Nothing to report

Pros: Very easy from start to finish, pick up and drop off was simple as was the initial booking process

Cons: A very minor longer wait than usual for the shuttle bus which wouldn’t put me off booking with them again

Cons: The agent said we are responsible for a tiny dent on the rear drivers car door, one which is so microscopic, it does not show on their own daylight return photo record and does not show on my own video on the night of collection, it was dark and the lighting was poor. WE are not responsible and I dispute their charge imposed on us.

Pros: Fast and efficient and lovely staff.

Cons: I’ve only had positive experiences twice that I’ve booked with Auto Rent

Pros: Friendly and efficient staff

Cons: Vape smell in car and it was half full. Easier when tank is full to full.

Pros: I would strongly recommend Autorent for their speed, seriousness, professionalism.

Cons: None

Pros: As above, prompt and professional

Cons: Car age

Pros: Its very competitive price; the same car as booked; timely pick-up from air port.

Cons: None. The deposit was expensive but it was just deposit and fully refunded smoothly and quickly.

Pros: Car was during holiday parked on wrong spot The police then contacten autorent and they called me nicely to replace the car so I would not get a ticket. Super service!

Pros: Very efficient and polite staff. No hassles in collecting or returning the car.

Pros: Very smooth, helpfull and friendly service. Happy costumer.

Pros: Friendly service , soon sorted ,don't keep trying to make you spend more money, !! Very helpful ,

Pros: Quickly sorted and drive away, no hard sell for extras

Pros: Everything was great.

Pros: Auto Rent were very good. I have never used an off airport supplier before but I need not have worried, their service was excellent and I will definitely use them again for our trip to Faro next year.

Cons: Nothing.

Pros: The friendliness of the staff

Cons: Got a smaller car that expected

Pros: Great service, staff really helpful, especially as we had a problem with our car, and the staff sorted it really quickly for us.

Pros: Prompt , professional and pleasant while reasonably priced

Cons: Nothing to dislike

Pros: I have used Autorent many times and the service is very good every time.

Cons: Nothing.

Pros: Great service

Pros: Quick pick up and drop off

Cons: Nothing

Pros: Excellent value for money

Cons: Too large of a deposit

Pros: Good price, efficient and friendly staff.

Cons: Sometimes a little slow picking up from airport

Pros: Return agent was nicer.

Cons: Already explained

Pros: Friendly, professional staff. Transfer drivers were prompt, very courteous and helped with baggage. Ease of collection and drop off. Hire car met expectations and was very economical on fuel.

Pros: continued previous high standards

Cons: didnt paricularly enjoy the car,as it had very poor visibility

Pros: They are professional and dot. try to upsell you

Cons: Would be nice if they offered a shuttle to the train station

Cons: This is the second time using them and the agents are not friendly at all. They are borderline rude. When returning the car they always seem to try and find ways to make you pay extra.

Pros: Everything, pleasant, quick, smart

Pros: Speedy transfers from/to airport and very thorough marking of all existing damage.

Cons: Nothing to dislike

Pros: I could not fault anything to do with the booking. It was all seamless and quick.

Cons: Nothing

Pros: Always helpful, friendly and reliable

Cons: Would prefer if fuel was full to full

Pros: Good condition car, pick up/drop off speed, and very friendly drivers for pick up/drop off shuttles.

Cons: Initially I found the agent who handed me the car a little rude, may be it was just a communication gap. But overall I pretty much liked Autorent and would be taking it in future.

Pros: Used them many times now. Thoroughly recommend them for being honest and trustworthy, not like Gold, who are rip off merchants.

Cons: There was nothing to dislike.

Pros: I've used Rent many times over the years and always found them excellent to deal with.

Cons: Nothing

Pros: I was given a new car with 6 klms. It made a very nice change and a 1st in all the years I have hired cars.

Cons: Nothing.

Pros: Great staff, new vehicles

Pros: Great cars and people

Pros: New Clean cars, no high pressure upselling

Cons: nothing at all

Pros: Professional and friendly

Cons: Nothing

Pros: Fast and on the road quickly.

Cons: nothing.

Pros: goed

Cons: also goed

Pros: Great service

Pros: Quick efficient service. Because I was only customer.

Cons: A smile would go a long way.! No customer interaction.

Pros: As a frequent customer I have always had excellent service

Pros: Great efficient and pleasant staff. Excellent car

Pros: Professional and friendly staff.

Pros: All okay

Cons: All okay

Pros: Slick, polite, no hassle or up selling, effecient, friendly.

Pros: Fast, friendly, honest

Cons: All good

Pros: Auto rent via discovery cars, excellent. always is

Cons: very very good

Pros: Very friendly and helpful.

Pros: Polite and easy.

Cons: Nothing.

Pros: Best car rental in Faro. Nice new clean cars

Cons: Agents very nice and helpful. Great guys. We have 4 rentals booked

Pros: They are a solid company but make sure you take pictures of the vehicle, which is always recommended just so there is no miss understandings. However, Autorent has always been honorable to deal with.

Cons: I really can’t provide anything negative. I would rent from them again as long as prices are competitive.

Pros: Professional and friendly staff, good service, good quality of the cars.

Pros: all good

Cons: sat nav kept sending us to the airport, but a quick call sorted us out, it was on the other side of the road, but soon sorted out

Pros: Everything.

Cons: Nothing.

Pros: Friendly, efficient and good value.

Cons: Sometimes a bit slow on pick up, not so nice when raining !

Pros: Everything was as expected, no surprises.

Cons: Nothing, please keep this up!

Pros: Smooth process, helpful staff, good cars.

Pros: Quick efficient

Pros: Always friendly ,helpful staff providing quality cars.The collection & drop off process is very good with no fuss.

Pros: Consistent level service over many months.

Cons: Everything was fine

Pros: Super, great customer service, staff great

Cons: Nothing

Pros: Everything

Cons: Nothing

Pros: quick pickup service and handeling at the office

Pros: Ease of handover and efficiency of process

Cons: Car inspection at both ends - not just this company but excessive process.

Pros: Always very quick with the check in process.

Cons: All good.

Pros: Friendly and helpful. Linked my phone to the display for me.

Pros: Good value for money. Kind and helpful staff. Got the car I requested, hold on creditcard was removed quickly after I returned the car.

Cons: No remarks

Pros: Hand brake not quite 10O% but manageable once aware

Pros: Easy booking. Easy pick up and drop off No hard sell for extras

Pros: Superbly efficient and use them 2 months of the year- never had an issue

Cons: Nothing worthy of report

Pros: Great car!

Cons: Excellent

Pros: Auto rent are extremely efficient, use modern technology to photo the car before you accept it. They also provide an efficient collection and delivery service to the airport.

Pros: automated, little time at desk, efficient

Pros: Very friendly helpful staff.Always good quality cars

Pros: Just great

Cons: Nothing

Cons: No directions from airport to pickup point This is for all car rental companies

Pros: Professionalism and availability

Cons: Nothing

Pros: Friendly and efficient

Cons: Fuel policy. Had to return car with the same amount of fuel and not full picking up and dropping off.

Pros: Un personnel professionnel et serviable. Des voitures propres.

Pros: Efficient handovers. Competent staff. Great price.

Pros: Prompt efficient service

Pros: Excellent service

Cons: No problems at all

Pros: Would definitely use again

Pros: Depot is close to Airport and drop off was easy

Pros: Very efficient rental process

Cons: The car was ok, but no Carplay or similar for such a new car is not a great experience

Pros: Excellent customer service. Very efficient and easy to use.

Pros: Good value for money

Cons: The address is not easy to find. My satnav could not locate it

Pros: This was the best car rental I have ever had and I rent cars regulary all over the world

Cons: Nothing

Pros: Quick and efficient service

Cons: N/A

Pros: Very straightforward. No hard sell.

Pros: Friendly, efficient and good car for the hire price.

Pros: Good service

Cons: Nothing

Pros: Great service from start to finish. I had an issue with my card and rather that push the maximum insurance they found a solution. Very impressed. Will use again

Cons: Could make the sign a little bigger in car park 4 but apart from that all was great.

Pros: Great car, everything worked well. Representatives were excellent, very helpful and efficient

Pros: Easy pick up with no pressure to purchase extras

Pros: Helpful and efficient staff. The usual worry about charges for scratches was not an issue at all. Proper sensible people.

Cons: Same to same fuel. Why not full to full?

Pros: We waited for only about 10 minutes for the shuttle bus for the short journey to collect the car. There were no issues with the car during our holiday and returning the car was a quick and easy process with a prompt shuttle return to the airport after this. A faultless service.

Cons: There is nothing to dislike.

Pros: Used this company numerous times always good car's and staff friendly and efficient staff

Pros: Prompt, friendly staff and the car we chose was available and clean in a good condition.

Pros: Easy no issues

Cons: All good

Pros: Fast and efficient

Cons: Nothing

Pros: Fast. Charged exactly what was agreed.