Autorent at Faro Airport

Pros: The transer minibus was sat waiting for me on my arrival. The vehicle was also waiting for me at their depot so I was underway as quick as possible.

Cons: The only point, though I can understand it, was that when I arrived at 07:40 there were a number of other people also sat waiting to return vehicles - we had all been told it was ok to arrive before 8am but that was opening time. The two reps sat chatting in the office from about 07:55 but declined to turn the key in the door, which we could all see, until exactly 8am. Some people were frustraited waiting when they saw them basically killing time to 8am. There were then 16 waiting!

Pros: Quick and easy never have problems with car condition

Cons: Nothing

Pros: great service...very little waiting around

Pros: Seamless and easy process from beginning to return.

Pros: It was very efficient! Pick up driver was very helpful and waiting for us. Hepped with the bags and get troley for us which was absolutely outstanding! Also I have asked for a phone holder and it was provoded by Autorent without any issue! Thank you! Def recomend!

Cons: Nothing! All was great!

Pros: Really good company. Pleasant and helpful staff, processed us as quickly as they could given it was busy at the time we arrived and gave us a great car that was brand new, which was a lovely surprise!!!

Pros: Everything, helpful, friendly, quick, nice, honest people.

Cons: The only comment would be that there could be better directions at the airport in terms of where to get the shuttle.

Pros: Every aspect

Cons: Nothing

Pros: Good pick-up, drop-off and airport transfer

Cons: Unpleasant attitude about minor car damage, insurance and no help with car features

Pros: Stated above

Cons: Only negative. Car tyre pressures had not been checked. Had to go to tyre specialist soon after pick up as warning light on. Tyre quality checked, no puncture, car tyres inflated by mechanic, I gave a tip.

Pros: The professional approach.

Cons: Nothing

Pros: Friendkly, efficient, good value

Pros: Very quick and efficient. Car excellent

Cons: Got confused first time with Discovery Cars just up the road. Maybe say opposite Frangaria Hotel?

Pros: Professional and helpful service by all the contact staff

Cons: Nothing

Pros: The agent was clear about all aspects of the agreement and was very fair about the additional charges for out of hours service.

Pros: No hassle service

Cons: Although we were flying in from England the computer system was set up for previous renters which was in German so we did not have radio or screen info for the rental period. New cars are all different dependant on manufacturer so would be nice if set up before pick up.

Pros: I have used Autorent many times first class company

Cons: Nothing

Pros: We were picked up immediately from Faro Airport and arrived at Autorent location within a couple of minutes. Check in was completed quickly and after an examination of the bodywork of our car we were on our way within 20 minutes. Our small car was clean and in good condition. Car return was less smooth as we had to wait about 15 minutes before the minibus took us back to airport.

Cons: No significant problem apart from slight delay before being taken back to airport

Pros: Friendly staff, well maintained fleet, immediate return of deposit

Pros: Friendly and efficient

Cons: Nothing

Pros: As above

Cons: 8am opening and 8pm closing

Pros: Excellent car. Able to provide very early morning return (at a price).

Cons: Took over 2 hours from time arriving at the airport car rental stand to getting in the car. 45mins for the 5 minutely minibus to pick up, left with baby in hot temperatures with no shade in a car park waiting. Very Rude administrator to check in (other staff were lovely). Car seat was not installed and not set up for remotely the right age. Left to try and install a safety critical piece of equipment with no instructions, screw driver required to adjust seat for height of baby - very unsafe!

Pros: Out of hours A dedicated phoneline

Cons: NA

Pros: Easy to find and check out. Reasonable price.

Cons: Nothing.

Pros: All of it.

Cons: Nothing.

Pros: No hard sell on extras Knowledgeable and helpful rental agent

Cons: As above

Pros: Staff are great, well kept new cars and great service

Cons: N/A

Pros: As always,easy fast transaction.

Cons: Nothing

Pros: All round great service.

Cons: Nothing I didn't like.

Pros: Couldn't fault it

Cons: First class

Pros: Good value for money and were easy to deal with

Pros: competitive rates efficient staff

Cons: locating the transfer bus in car park 4 one of the agents was somewhat surley

Pros: Very professional and speedy pick up and drop off. No hard sell of extra insurance.

Pros: Friendly and efficient

Cons: All good. No negatives!!

Pros: Fab service and nice staff will def use again

Pros: Easy to find and quick service by staff.

Cons: Car a little dirty but overall OK.

Pros: Always friendly and polite.

Cons: had to wait a while in rain for pick up from airport and return shuttle to airport was a little slow.

Pros: As usual, efficent fair service

Cons: nothing all good

Pros: Easy to manage my booking

Cons: Went really well

Pros: Friendly & Courteous

Cons: Fast & Efficient

Pros: Lots of staff in office so no wait time. No upsale of full insurance. When you return car they release your deposit then, right in front of you.

Cons: I liked everything

Pros: Very Good Company.

Cons: First Class.

Pros: Slightly difficult to find the shuttle bus at Faro Airport (just ask at other rental booths), once found all very efficient. 5 minutes transfer; English speaking agent very professional, checked over car with us before taking it and again in return. Car a little old and minor bumps but was fine for us.

Cons: Finding the shuttle bus at Faro airport (instructions just say car park 4 - it’s a massive car park and it wasn’t clear where to wait for the bus)

Pros: The mini bus was waiting for us at the airport. The pick up and return process was simple and the staff were friendly and helpful. There was no fuss, no hard sell insurance and the return process could not have been more straightforward so all good.

Cons: Nothing really but having completed the online registration it did seem to take longer to pick up the car than I expected while information was gathered that I thought I had already given online. This is only a very small point.

Pros: Friendly and efficient!

Cons: Nothing!

Pros: Everything couldn’t have been better

Pros: Good price and very efficient staff.

Cons: Nothing

Pros: Everything was easy. There was someone waiting to take us via shuttle to the rental office. There was staff waiting to hand over the vehicle at the office- it was a quick, no hassle experience.

Pros: Staff were efficency and friendly.Shuttle service to airport was very quick

Pros: Nice car nice staff very efficient

Cons: Had to walk across airport car parks to find a mini bus to then take us offsite to car rental location which was a bit of a pain

Pros: Efficient, polite and friendly.

Cons: Nothing

Pros: Autorents efficient pickup service,Almost new car,fast efficient pickup and return,no waiting around.

Cons: Nothing

Pros: Smooth service, friendly and knowledgeable staff. Great price too.

Pros: Great pickup and drop off, no attempt to cross-sell other add-ons

Cons: Nothing

Pros: Auto rent were great from the airport shuttle driver through to the staff at the car rental office and the car was brand new. We will definitely use this company again when in Portugal.

Cons: Nothing

Pros: The price and quality of car

Cons: Time it took waiting at airport for shuttle bus (20 min)0o

Pros: Pick up at airport and transfer to rental office faultless

Cons: Nothing

Pros: Friendly agents, no hassle at all. On-line check in is a great feature

Cons: NOTHING AT ALL

Pros: Easy pick up and drop off. Nice car

Pros: Very friendly and helpful.

Cons: Nothing not to like.

Pros: Excellent all round

Pros: This was my first time using Autorent and I was really happy with the service and car provided. No pressure to take out their insurance and I received a brand new Seat Ibiza. 10/10 from me. Highly recommend and will use again in the future!

Cons: It’s a long walk to P4 Car Park for the shuttle bus, but it paid off!

Pros: Quick service and no waffle or pressure for extras.

Cons: Nothing

Pros: Lots of staff in the office so no wait. No hard sell. Agent checked the car with me.

Cons: nothing at all

Pros: Very efficient

Pros: Very professional. Easy to deal with. I have to admit that I was nervous as previously I used a different company who stole money from my credit card. I will definitely use Auto Rent again.

Cons: I have no criticism at all.

Pros: A great company, always a straightforward experience and cars are well looked after

Pros: Efficient knowlegable staff

Cons: Nothing

Pros: Easy and fast

Cons: Nothing

Pros: As previously stated the car was in excellent condition, clean and well equipped.

Cons: Again I found the staff to be helpful and friendly.

Pros: Very speedy service both on pick up and return they were not pushy trying to sell extra insurances we had the car for 1 month and had zero problems we have used them before and definitely will agin

Cons: N/A

Pros: they where very good and no hard selling and I felt a very honest company

Cons: nothing

Pros: Always helpful and efficient.

Cons: Nothing.

Pros: Realistic, understanding, polite, basically, no problem

Cons: Nothing

Pros: Welcoming and efficient

Cons: Tried to upsell products

Pros: Very good!

Cons: Nothing!

Pros: Pleasant staff, friendly and reassuring.

Cons: Nothing to report

Pros: Everything was well explained and all charges were as anticipated.

Cons: Nothing. Keep up the good work!

Pros: Diligent recording of pre-existing damage ensures no false claims!

Cons: Bus can sometimes take a while to arrive at P4…

Pros: Very efficient, quick and friendly service

Cons: Nothing not to like

Pros: Everything.

Cons: Nothing

Pros: There is nothing to dislike about this company

Pros: Everything

Cons: Nothing

Cons: There were lots of minuscule scratches on car and the supplier took alot of time pointing all out - was this really necessary??

Pros: very easy service

Cons: Nothing

Pros: The whole service has been great the last 5 times i have rented from here

Cons: nothing

Pros: Efficient, nice staff

Pros: It was easy

Cons: Nil

Pros: Brilliant service would definitely use again

Cons: Very professional service

Pros: Friendly, affordable, efficient, new car, close to airport, fast pick up.

Cons: Nothing

Pros: Everything

Cons: Nothing

Pros: Efficient and friendly

Cons: Nothing much - we rented a van which had plenty of scratches but all very superficial

Pros: Friendly and efficient.

Cons: I have no negatives about AutoRent.

Pros: Very professional team resulting in trustworthy arrangement. Minibus pick up at airport very easy from car park 4. Only 3 min drive to office, same as other big companies but cheaper. Always quality cars with no drama.

Cons: No hassle or overselling of extra insurance. Pick up only took 5 mins and happy to walk round car together. Drop off again only 5 mins, very polite with no tension or scamming over scratches.

Pros: Easy to book

Cons: Deposit was very expensive and the fuel usage on the car was awful, we went less than 50 miles and the fuel cost us £48

Pros: Had a problem with the clutch and had to return the car the next day. Very helpful on the phone when reporting and efficiency of staff when collecting another car. This was service indeed. Will use again.

Pros: I have used Autorent for years either directly or through an agent like yourself and the service has always been excellent !

Cons: Nothing to dislike

Pros: Everything

Cons: Nothing

Pros: Quick, efficient and friendly!

Cons: When we arrived it was not easy to find the shuttle bus as auto rent did not have a sign at the pick up point.

Pros: The customer service and attention to detail

Cons: nothing

Pros: Car rental company Autorent offered an excellent vehicle - car was virtually brand new with 1K on the clock. On top of that a medium size car at a better cost than a mini from others. Staff were excellent.

Cons: Waited at Faro pick-up point for over 3/4 hr with two tired hot children (and wife) with no shade. A competitor to Autorent called their office to prompt pick-up.

Pros: Very polite staff, car was really lovely.

Cons: We had to wait quite a while on this occasion for our turn on the shuttle bus. (they were very apologetic about it)

Pros: everything was done in a orderly manner, very friendly team of people.

Pros: The shuttle from Faro airport is really prompt, driver is always friendly and the guys serving at the desk are really nice. The car we got this year was lovely and for an amazing price as well. The shuttle service to/from the airport takes 5 minutes so is no hassle at all, I didn’t think wait to collect/drop off the car either and the service is really quick, they don’t muck about!

Pros: Very good price compared to the global car rental companies. Larger car provided than requested. Professional and fast turnaround at the counter. Fast collection and drop off from the shuttle van. I researched for hours before going ahead with Auto rent as there are a lot of reviews for the smaller local rental companies.

Cons: Nothing to add

Pros: No pressure selling

Pros: Polite and informative

Pros: This is one of the best car rentals I’ve had. Clear, efficient service and the staff were friendly. The car was spotless and in good condition. The size of the car key our needs.

Cons: Nothing

Pros: Easy pick up. No problem dropping back

Cons: I thought I’d booked insurance and damage waver with Discover Cars but found it was a different company. Will make sure I do it differently next year

Pros: Efficient and courteous. I had even forgotten my suitcase in the car boot at drop off !! They swiftly checked the car and brought it to me whilst I was on the shuttle bus . Thank you

Pros: Vey straightforward.Friendly professional staff. no pushy tactics to increase cost or buy insurance. Will use again.

Cons: Only downside is to go from terminal to car park 4 and then very short busride to picukup car. Its pretty quick overall and you do this for any car not on terminal.

Pros: Superb from collection tl return. Particularly helpful staff.

Pros: Pick up was quick and easy Return was the same

Cons: Maybe the insurance was a bit expensive and adding extra drivers

Pros: Again almost perfect especially the attitude of the staff

Cons: Nothing to dislike apart from the distance of the rental company to the airport

Pros: Liked pretty much everything about Auto Rent.

Cons: Only downside was waiting in the airport car park for the transfer to the car company. There was no shade and was quite a long wait due to volume of people using the company.

Pros: Quick efficient representative

Cons: Nothing

Pros: Very efficient and friendly company

Pros: Totally professional and tailored to my needs.

Cons: Nothing

Pros: Helpful, efficient , returned deposit immediately

Pros: Speed and friendliness

Cons: Long walk and difficult to find at car park

Pros: The speed of getting and returning the car, and the staff were extremely helpful and friendly.

Cons: Nothing

Pros: No issues

Cons: Nothing

Pros: Efficient and fast, no pressure to take their insurance, good, clean car and honest assessment of any existing surface damage to vehicle.

Cons: Nothing

Pros: Very fast and efficient. Staff where very helpful.

Cons: Nothing.

Pros: Speedy, friendly and efficient.

Cons: Nothing.

Pros: efficient and quickly attended too brand new car

Pros: Friendly and efficient, extended the return date by 1 day on short notice due to a cancelled flight.

Cons: Nothing to dislike.

Pros: The car was great value for money. I had accidentally strayed onto a toll road which I immediately left, they could have imposed a 25 euro charge but they checked on the Portuguese toll system which verified my story as the toll charge was actually 25 cents. They used common sense and took the 25 cent fee which I thought was proper customer service and fair on the circumstances.

Cons: Only downside was I struggled to contact them when my toll incident happened and had to revert to emails via the broker which was not very useful

Pros: Quick and straightforward

Cons: Nothing all very good

Pros: The Courtesy shown by the staff

Cons: Nothing

Pros: Very easy process from pick up at the airport then short transfer to collect the car, easy drop off with friendly and informative staff

Pros: Friendly helpful staff

Cons: Nothing

Pros: Very efficient and friendly.

Cons: Car was a little ‘tired’ but clean and mechanically sound.

Pros: Polite & Efficient

Pros: Efficient, polite, effortless. Ideal.

Pros: Excellent

Cons: Nothing

Pros: They were very professional and no hidden charges

Cons: They provided very good service, the only thing I can say was that the car had alot of dents/marks but apart from that it was a good drive

Pros: Very efficient and friendly service

Cons: No complaints

Pros: I was able to extend/renew rental without returning the car which was very convenient.

Pros: Friendly and helpful.

Cons: Nothing.

Pros: Consistently polite and honest

Pros: Professional

Cons: Nothing

Pros: Great value for the size of the car

Cons: Only gave 8 for the condition of the vehicle but that was for the body work. However vehicle drove beautiful and we did have a estate car so not surprised it had the odd dink here and there

Pros: Very efficient. Clear, friendly communication.

Pros: Efficient pick up and drop off. Quick transfer back to airport.

Cons: Car had many scratches and could have been cleaner although good size and mechanically fine. Pick up at airport was a little slow, about 25mins waiting for pick up bus.

Pros: Hassle free and friendly

Cons: Nothing bad to report

Pros: Pre arrival check in

Pros: Cheap and perfectly efficient

Cons: When we returned the car A different guy suggested we had done damage to a wheel but then said it was his colleague that had not marked it on the condition sheet . He said he would not charge us like he was doing us a favour ? It was not professional and soured the experience. We had returned the car in immaculate condition and it felt like a bit of a odd encounter ?

Pros: Courteous and professional

Cons: Nothing

Pros: Al of the above

Cons: None

Pros: Professional and ease.

Cons: cant think of anything

Pros: Very friendly and efficient staff

Pros: Polite and fast and friendly

Cons: Nothing

Pros: Professional

Cons: Not applicable

Pros: Very quick and easy to pick up and collect. Good car at a decent price.

Cons: No mention of the toll roads or extra toll charges at booking. We opted for no toll device at the desk so had slightly longer journeys, but other family members who had booked with a different company had the tolls included in overall fee which I think would have been preferable.

Pros: Quick connection to Airport, Friendly, simple transaction and didn't feel like I was being taken advantage of.

Cons: N/A

Pros: All very smooth.

Cons: Nothing.

Pros: Service was excellent, was very fast even with the shuttle bus service. When we arrived the shuttle bus was full and we were told to wait 10 mins and it was no longer than that. When we arrived the car was ready and waiting and the service was really quick. We’ve booked with the on airport companies in the past and some of them are soooooooo slow to service you and get your car. I would absolutely book again

Cons: Nothing. Everything was excellent

Pros: Professional and friendly

Cons: Of course the price could always be better! Hard to fault them though

Pros: Auto rent was great. The only complaint I had was with Discover Cars.

Pros: Even out of hours - quick efficient service

Cons: Nothing to dislike

Pros: Very quick response when our Tyre burst, great car

Cons: nothing

Pros: Really nice employees. Very patient with the idiot who was in the next booth arguing over the toll box.

Cons: Couldn't fault them

Pros: Quick and easy, no issues, the car was clean and well maintained

Cons: Nothing

Pros: Friendly, straight forward not pushy

Cons: Nothing

Pros: Trustworthy, that is why i return here when coming to portugal.

Cons: Nothing, personally had no issues with all the times i have used Autorent.

Pros: Quietly efficient and polite.

Cons: Absolutely nothing!

Pros: The guys at Faro airport AutoRent are excellent. I would definitely recommend them.

Cons: Nothing

Pros: Always polite and honest

Pros: very efficient pick up and return

Cons: no complaints at all

Pros: very efficient and friendly service

Cons: nothing

Pros: Quick service - easy pick up and return

Cons: No complaints from me

Pros: Very efficient and friendly staff - excellent car in really good condition

Cons: Map to get back for car return not very clear as no road numbers on

Pros: efficient

Cons: off airport

Pros: They provide a shuttle service and took me back to my villa where I was staying local to the airport.

Cons: The service was first class there was nothing I didn’t like.

Pros: Very efficient pickup and drop, great value for money for a local car rental company, especially compared to the international brands like Hertz, Sixt. Got a very good & spacious automatic car for the pricing, would use them again when in Faro.

Cons: Location is a little away from the airpot but the shuttle service was excellent & very efficient.

Pros: Convenient location off airport. There wasn't a series of sums blocked against our credit. And - just the 1000 € xs. This was cancelled when we returned the car.

Pros: They provided a very good service. No problem at all.

Cons: They charged £35 because I had to drop off the car earlier. It was a bit expensive compared with the overall rental price in my opinion.