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Autorent at Faro Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: There were lots of minuscule scratches on car and the supplier took alot of time pointing all out - was this really necessary??
Pros: very easy service
Pros: The whole service has been great the last 5 times i have rented from here
Pros: Efficient, nice staff
Pros: It was easy
Pros: Brilliant service would definitely use again
Cons: Very professional service
Pros: Friendly, affordable, efficient, new car, close to airport, fast pick up.
Pros: Efficient and friendly
Cons: Nothing much - we rented a van which had plenty of scratches but all very superficial
Pros: Friendly and efficient.
Cons: I have no negatives about AutoRent.
Pros: Very professional team resulting in trustworthy arrangement. Minibus pick up at airport very easy from car park 4. Only 3 min drive to office, same as other big companies but cheaper. Always quality cars with no drama.
Cons: No hassle or overselling of extra insurance. Pick up only took 5 mins and happy to walk round car together. Drop off again only 5 mins, very polite with no tension or scamming over scratches.
Pros: Easy to book
Cons: Deposit was very expensive and the fuel usage on the car was awful, we went less than 50 miles and the fuel cost us £48
Pros: Had a problem with the clutch and had to return the car the next day. Very helpful on the phone when reporting and efficiency of staff when collecting another car. This was service indeed. Will use again.
Pros: I have used Autorent for years either directly or through an agent like yourself and the service has always been excellent !
Cons: Nothing to dislike
Pros: Quick, efficient and friendly!
Cons: When we arrived it was not easy to find the shuttle bus as auto rent did not have a sign at the pick up point.
Pros: The customer service and attention to detail
Pros: Car rental company Autorent offered an excellent vehicle - car was virtually brand new with 1K on the clock. On top of that a medium size car at a better cost than a mini from others. Staff were excellent.
Cons: Waited at Faro pick-up point for over 3/4 hr with two tired hot children (and wife) with no shade. A competitor to Autorent called their office to prompt pick-up.
Pros: Very polite staff, car was really lovely.
Cons: We had to wait quite a while on this occasion for our turn on the shuttle bus. (they were very apologetic about it)
Pros: everything was done in a orderly manner, very friendly team of people.
Pros: The shuttle from Faro airport is really prompt, driver is always friendly and the guys serving at the desk are really nice. The car we got this year was lovely and for an amazing price as well. The shuttle service to/from the airport takes 5 minutes so is no hassle at all, I didn’t think wait to collect/drop off the car either and the service is really quick, they don’t muck about!
Pros: Very good price compared to the global car rental companies. Larger car provided than requested. Professional and fast turnaround at the counter. Fast collection and drop off from the shuttle van. I researched for hours before going ahead with Auto rent as there are a lot of reviews for the smaller local rental companies.
Cons: Nothing to add
Pros: No pressure selling
Pros: Polite and informative
Pros: This is one of the best car rentals I’ve had. Clear, efficient service and the staff were friendly. The car was spotless and in good condition. The size of the car key our needs.
Pros: Easy pick up. No problem dropping back
Cons: I thought I’d booked insurance and damage waver with Discover Cars but found it was a different company. Will make sure I do it differently next year
Pros: Efficient and courteous. I had even forgotten my suitcase in the car boot at drop off !! They swiftly checked the car and brought it to me whilst I was on the shuttle bus . Thank you
Pros: Vey straightforward.Friendly professional staff. no pushy tactics to increase cost or buy insurance. Will use again.
Cons: Only downside is to go from terminal to car park 4 and then very short busride to picukup car. Its pretty quick overall and you do this for any car not on terminal.
Pros: Superb from collection tl return. Particularly helpful staff.
Pros: Pick up was quick and easy Return was the same
Cons: Maybe the insurance was a bit expensive and adding extra drivers
Pros: Again almost perfect especially the attitude of the staff
Cons: Nothing to dislike apart from the distance of the rental company to the airport
Pros: Liked pretty much everything about Auto Rent.
Cons: Only downside was waiting in the airport car park for the transfer to the car company. There was no shade and was quite a long wait due to volume of people using the company.
Pros: Quick efficient representative
Pros: Very efficient and friendly company
Pros: Totally professional and tailored to my needs.
Pros: Helpful, efficient , returned deposit immediately
Pros: Speed and friendliness
Cons: Long walk and difficult to find at car park
Pros: The speed of getting and returning the car, and the staff were extremely helpful and friendly.
Pros: No issues
Pros: Efficient and fast, no pressure to take their insurance, good, clean car and honest assessment of any existing surface damage to vehicle.
Pros: Very fast and efficient. Staff where very helpful.
Pros: Speedy, friendly and efficient.
Pros: efficient and quickly attended too brand new car
Pros: Friendly and efficient, extended the return date by 1 day on short notice due to a cancelled flight.
Cons: Nothing to dislike.
Pros: The car was great value for money. I had accidentally strayed onto a toll road which I immediately left, they could have imposed a 25 euro charge but they checked on the Portuguese toll system which verified my story as the toll charge was actually 25 cents. They used common sense and took the 25 cent fee which I thought was proper customer service and fair on the circumstances.
Cons: Only downside was I struggled to contact them when my toll incident happened and had to revert to emails via the broker which was not very useful
Pros: Quick and straightforward
Cons: Nothing all very good
Pros: The Courtesy shown by the staff
Pros: Very easy process from pick up at the airport then short transfer to collect the car, easy drop off with friendly and informative staff
Pros: Friendly helpful staff
Pros: Very efficient and friendly.
Cons: Car was a little ‘tired’ but clean and mechanically sound.
Pros: Polite & Efficient
Pros: Efficient, polite, effortless. Ideal.
Pros: They were very professional and no hidden charges
Cons: They provided very good service, the only thing I can say was that the car had alot of dents/marks but apart from that it was a good drive
Pros: Very efficient and friendly service
Cons: No complaints
Pros: I was able to extend/renew rental without returning the car which was very convenient.
Pros: Friendly and helpful.
Pros: Consistently polite and honest
Pros: Great value for the size of the car
Cons: Only gave 8 for the condition of the vehicle but that was for the body work. However vehicle drove beautiful and we did have a estate car so not surprised it had the odd dink here and there
Pros: Very efficient. Clear, friendly communication.
Pros: Efficient pick up and drop off. Quick transfer back to airport.
Cons: Car had many scratches and could have been cleaner although good size and mechanically fine. Pick up at airport was a little slow, about 25mins waiting for pick up bus.
Pros: Hassle free and friendly
Cons: Nothing bad to report
Pros: Pre arrival check in
Pros: Cheap and perfectly efficient
Cons: When we returned the car A different guy suggested we had done damage to a wheel but then said it was his colleague that had not marked it on the condition sheet . He said he would not charge us like he was doing us a favour ? It was not professional and soured the experience. We had returned the car in immaculate condition and it felt like a bit of a odd encounter ?
Pros: Courteous and professional
Pros: Al of the above
Pros: Professional and ease.
Cons: cant think of anything
Pros: Very friendly and efficient staff
Pros: Polite and fast and friendly
Cons: Not applicable
Pros: Very quick and easy to pick up and collect. Good car at a decent price.
Cons: No mention of the toll roads or extra toll charges at booking. We opted for no toll device at the desk so had slightly longer journeys, but other family members who had booked with a different company had the tolls included in overall fee which I think would have been preferable.
Pros: Quick connection to Airport, Friendly, simple transaction and didn't feel like I was being taken advantage of.
Pros: All very smooth.
Pros: Service was excellent, was very fast even with the shuttle bus service. When we arrived the shuttle bus was full and we were told to wait 10 mins and it was no longer than that. When we arrived the car was ready and waiting and the service was really quick. We’ve booked with the on airport companies in the past and some of them are soooooooo slow to service you and get your car. I would absolutely book again
Cons: Nothing. Everything was excellent
Pros: Professional and friendly
Cons: Of course the price could always be better! Hard to fault them though
Pros: Auto rent was great. The only complaint I had was with Discover Cars.
Pros: Even out of hours - quick efficient service
Cons: Nothing to dislike
Pros: Very quick response when our Tyre burst, great car
Pros: Really nice employees. Very patient with the idiot who was in the next booth arguing over the toll box.
Cons: Couldn't fault them
Pros: Quick and easy, no issues, the car was clean and well maintained
Pros: Friendly, straight forward not pushy
Pros: Trustworthy, that is why i return here when coming to portugal.
Cons: Nothing, personally had no issues with all the times i have used Autorent.
Pros: Quietly efficient and polite.
Cons: Absolutely nothing!
Pros: The guys at Faro airport AutoRent are excellent. I would definitely recommend them.
Pros: Always polite and honest
Pros: very efficient pick up and return
Cons: no complaints at all
Pros: very efficient and friendly service
Pros: Quick service - easy pick up and return
Cons: No complaints from me
Pros: Very efficient and friendly staff - excellent car in really good condition
Cons: Map to get back for car return not very clear as no road numbers on
Cons: off airport
Pros: They provide a shuttle service and took me back to my villa where I was staying local to the airport.
Cons: The service was first class there was nothing I didn’t like.
Pros: Very efficient pickup and drop, great value for money for a local car rental company, especially compared to the international brands like Hertz, Sixt. Got a very good & spacious automatic car for the pricing, would use them again when in Faro.
Cons: Location is a little away from the airpot but the shuttle service was excellent & very efficient.
Pros: Convenient location off airport. There wasn't a series of sums blocked against our credit. And - just the 1000 € xs. This was cancelled when we returned the car.
Pros: They provided a very good service. No problem at all.
Cons: They charged £35 because I had to drop off the car earlier. It was a bit expensive compared with the overall rental price in my opinion.