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Ace Rent a car at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Scammed us. Don’t book. Didn’t show up to pick us up. 0 communication. Didn’t pick up phone when we called. No office at the airport.
Pros: Overal they were friendly and nice.
Cons: We did not have credit card but had visa debit card. They said there is no way to get the car with that even so that we had more than enough money for security deposit on it. I tried to offer cash but they would not accept it. After long talking and calling some other people i finally managed to pay 200eur of non-refoundable cash for some additional insurance (i already had full insuarnce on DiscoverCars paid) so i could get the car. I know it is my fault to misread i need credit card but still.
Pros: no representative at airport.
Cons: No show - I had to reserve at the airport at a higher rate.
Pros: Meet and greet service very efficient. Office two minutes from airport. We were on the road within twenty minutes of being picked up.
Cons: I do not think it is necessary or fair to have a 30 "working day" excess deposit return policy with current online banking services. 30 days is an excessive duration for returning the excess deposit and should be shortened to 10 days maximum including weekend days as part of the day count.
Pros: Punctual, they were calling me to check if I'm there and if on time
Pros: They pick up and leave at the place of your choice
Cons: They didn't wait for me at the airport. The vehicle was really not to my liking