Easycarhire at Catania Fontanarossa Airport

Pros: nothing special

Cons: They do not respect the rules published in the contract with regard to accepted credit cards. The car published in the category was Dacia Logan SW while the car rented was Fiat Tipo SW which car trunk is really smaller then the one of Dacia Logan SW

Pros: Car was almost new, very clean. Rental place was easy to find, close to the airport.

Cons: They evidently wanted more money from us than was in the reservation. They wanted us to buy their insurance in addition to full coverage, which we already purchased in advance. When we politely refused their "more than full coverage", the agent's behavior was very unpleasant. Also, when returning the car, they wanted to write a damage report for the micro-dent, which they "forgot" to wrote in the report when we picked up the car. Luckily, we had photos as proof.

Pros: Good customer service

Cons: We were surprised by a few to have an international driving license.

Pros: Never again will I rent from this company

Cons: Total scam, they try to force their insurance coverage on me which I denied because I had already purchased the coverage through the Broker, as expected at drop off they claimed I caused a scratch at the bottom of the rear bumper which you had to kneel down to the ground to see, 1 inch scratch they charged me over $240

Pros: Human contact. They have done their best to help us even when one of us arrived late. Special thanks to Roberta in the Catania airport branch

Cons: The cars - while in the same category - aren't all at "the same level" really. You might have a full optional car, and the following rent a very basic with manual mirrors and so on. They are all a bit scruffy, but nothing dangerous: just scratches

Pros: Service very bad . Our plane had delayed and the car was not available. We had to pay more than €750 euro for rent another car . So we leaved that rentcompany !! They didn’t make any kind offer to us . Simply said we can’t offer internet prices. They were not kind in helping !!

Pros: 1 Headlight broken and no fluid for cleaning the windows

Pros: Great price

Cons: Time waiting and fussiness of documenting every single scratch on a pretty beat up car.

Pros: Good communication skills, easy drop off.

Cons: Little bit expensive company, good communication skills, overtime free is high, insurance fees are high on site! The car asked to go for a service for oil change! The tank was half, not full! Hard to tank to the same level as it was during picking up.

Cons: We moesten de extra verzekering nemen, wat voor ons veel extra kosten was

Cons: The insurance is an absolute nonsense, were it regulated in the UK I would have formally complained.

Pros: Nothing they forced us new contract for twice the money. And then also kept the exceed money for an almost invisible scratch on otherwise totally scratched car.

Cons: Zero flexibiliy and onyl finding reasons to charge the customer extra money.

Pros: Relatively new car

Cons: It was ok, but somehow didn't like it. Slow and without welcome check-in.A few times asked for additional insurance. And unhappy face when rejected. Long walk to the parking in and out. Painful check-out.

Pros: Nice rental agent speaking well in english, quite fast service of picking up the car and very fast of dropping the car.

Cons: After arrival it's not so easy to find the Easycarhire rental desk. The interior seats of the car had some stains.

Pros: the people at the counter were having a chat about fellow employees. no regard for the customers. the person who helped was very nasty about us requiring the up sell

Cons: agent made it apparent we needed to purchase extra insurance even when i provided her with the print out of claims that we would be covered

Cons: The scamming attempt uponnut return

Cons: There was no service as the car was cancelled

Pros: - Fast and easy

Cons: - n/a

Cons: I was upset that i have to pay extra 300 Euro insurance

Pros: Friendly service

Cons: The 9seater minibus was in poor mechanical condition and it really should not have been released to me. Only one front light worked, hand break was ineffectual, tyre pressure warning was on (told it was faulty on collection) oil light came on towards end of rental, and very poor vehicle, tyres could have been better too.

Cons: There was nothing to like. They were difficult to find at the airport. Despite my attempts to say that I have bought a comprehensive insurance, she made me feel that the insurance I bought is not enough and I was liable for the entire excess, even though I bought this in advance.

Pros: Nice people

Cons: They took a lot extra money for the insurance

Pros: The car had 1800 km past the regular service schedule. This worries me a little, otherwise everything was fine

Cons: Very long time spent to pick up the car.

Pros: They were fine however there is no excuse for not checking and maintaining the air conditioning system in a hot climate

Cons: Poor or no process and the customer suffers

Cons: Asked if adblue tank was full at pick up and was told it was topped off. On day two light came on and had to add. Check oil light came on the second to last day of a 9 day rental, so vehicle is not serviced properly adding to the cost of the rental and additional stress.

Pros: CAR had damage everywhere

Cons: Moet horrible experience I ever had with renting a car in my life

Pros: Very little. The car was fine though.

Cons: They charged us double. Forgot the car seats and it took us over an hr. Absolutely terrible.

Pros: Quick service

Cons: Poor directions for how to find the place. It's much further away then the describe and there are no signs. My flight was delayed and I called to let them know. When I arrived they said I owed 183 euro because they gave my car away. I was not happy with that. I paid to reserve the car and it shouldn't matter if it's in my possession or sitting in the lot - I paid for it and told them I would be late

Pros: rien

Cons: des arnaqueurs , après remise , ils trouvent des dégâts au véhicule que je n'ai pas commis litige en cours

Pros: Counter person was professional

Cons: provided with a dented car and scratched car and was informed that there were additional scratch on bumper that could have been undocumented.

Pros: Quick and spoke English

Cons: Car was clean lot of damage but it worked and got us around

Pros: Nearly new car

Cons: Difficult to find hire desk. No guidance given on quirks of driving .the model Pressurised selling of CDW insurance @over 300 euros, which I had already purchased in UK for £25

Pros: Very professional, easy communication, would rent with them again!

Cons: When picking the car it took them 1.5 hrs to show us how to lower the spare wheel as no one knew how to do it.

Pros: Friendly and efficient at the rental office.

Cons: Didn't have a good idea of where to find the rental office. Also the name highlighted on the voucher was Discover Cars, but the name of the office is Easy Rent Cars. Pretty confusing.

Cons: We had to pay additional insurance with the final rental car company because we had not a credit card (only a debit card...) We paid 700€ with you and 500€ with easycarhire so a total of 1200€ for 1 week. It is extremely high and abusive!!! The staff was not nice at all. They tried to charge us for some crushes that we did not make. Fortunately, we made a video of the condition of the car and we proved that the damages were made when we rent the car... I am really disappointed

Pros: Price and car - very good Returning was easy

Cons: Not obvious that Discover cars was trading as Easycarhire. Didn't like the scare tactics to take insurance. the lady behind the desk took 15 minutes to serve me and get the key. She was very interested in talking to her male colleague, and very uninterested in serving me. The lady outside at the car when picking up was quite rude and very very not like a typical sicilian.

Pros: NOTHING

Cons: Very pushy with regard to insurance, asserted that coverage I had would not apply although Discover Cars proved that it did. I would never hire from Easycars no matter what the rental cost was Noel

Pros: Good price. Reliable car equipped with navi screen, lane assist, adaptive cruise control etc

Cons: Picking up the car took nearly 1hr of waiting. Staff was not familiar with the driving licence I had although issued in EU. It was obvious that they are trying to sell an extra insurance although I informed them that I already had one. Instead they tried to scare me off by saying that I will need a lot of paperwork to get the compensation if something happens... while with the additional easycarhire insurance everything is sorted automatically.

Pros: Easy pickup, everyone knew how to speak english and were also professional, and the car was clean.

Cons: I paid for something better than I got, its not fair especially if the car you booked is actually available in the parking lot.

Pros: The car was cheap and clean

Cons: The rental desk was very hard to find, not in the terminal as advertised. Queued for a long time to collect the car. Child booster seat given was not up to current EU standards. The car itself was not in good condition. One of the tyres was on inside out. There was an intermittent tyre pressure issue. The wheels made a funny noise. When I called easycarhire they weren’t much help.

Pros: Ottima auto, nuova, pulita e in buonissime condizioni (Skoda Fabia)

Cons: Per ritirare l' auto mi ci è voluta un' ora, e dalla parte opposta del parcheggio una volta raggiunto il punto di ritiro ho dovuto aspettare ancora perché non mi sono state consegnate le chiavi prima di andare a ritirare l auto e le hanno dovute portare in macchina dagli uffici. Però nonostante tutto per essere la prima volta che noleggiavo un auto è andato tutto per il meglio.

Pros: I bought Discovercars insurance for €28 and also Easycar hire insurance for €285 after they scared us. They also charged us a deposit for €200. They told us that their insurance covers body damge. When we returned the car there was a tiny scratch in front that we did not even notice. They want to keep the €200 and not return it. They said they would get back to us but haven't returned yet. We filed a report with them about the scratch and there is no one to talk to. What should I do?

Cons: The service was bad. Don't deal with Easycarhire

Cons: The rental company delayed my family after the flight due to disputes about credit cards, the deposit was not included, the car insurance

Pros: Nothing

Cons: That they pretended old damages was new and charge me for it. They were very aggressive about this and wouldn't let me leave if I did t sign the agreement. Worst car rental experience I have ever had.

Pros: assolutamente niente

Cons: Tutto non mi è piaciuto

Pros: Brzina i kvaliteta usluge

Cons: I had full insurance paid, I had to pay 300 euro on the spot, which was six times the car rental. They do not recognize insurance policies purchased online, unnecessary payment

Pros: Miła obsługa

Pros: Very expensive if you arrive few minutes after 22 o clock

Pros: they waited for us after working time

Cons: Still didn`t get the deposit and I do not have any information when will get it back.

Pros: Easy to communicate, and got the job done. Not deceitful.

Cons: The additional insurance

Cons: The insurance....absolutely expensive

Pros: at least they are honest

Cons: they work together with discovercars despite they know how discovercars misleads customers

Pros: On the airport close to Arrivals.

Cons: They were trying to force me to take additional insurance, claiming that DiscoverCARS does not cover many situations, that may happen.

Pros: Very little waiting. Good communication. Very fast. Full to full petrol policy. Efficient. Friendly.

Cons: Nothing

Pros: The receptionist Cineia was fantastic most helpful and even recommended places to visit. Unfortunately, she was not there on our return and when we returned the vehicle they tried to say that we did not return it with enough fuel. The minibus was in poor condition the a/c in the back did not work and unbeknown to us, a headlamp was not working. We could not get through to them when we phoned, and they failed to respond to our two emails.

Cons: See first comment.