What’s DiscoverCars cancellation policy?

Our cancellation policy has two parts: the car rental itself and any coverage purchased through DiscoverCars.com. Both have cancellation deadlines, but different refund rules for each of them.

This article explains when you can cancel and what refund you may receive. If you want to cancel, see How to cancel your booking.

Cancellation policy for the car rental

Your refund depends on when you cancel. The cancellation deadlines are based on the car rental supplier's local time.
 

• More than 48 hours before pick-up: you receive a full refund as Booking Credit. See How to withdraw your Booking Credit to your original payment method.
• Less than 48 hours before pick-up: your car rental reservation is non-refundable.
• For bookings made less than 48 hours before pick-up, your car rental is non-refundable from the moment you make the booking.

Cancellation policy for the coverage

Coverage purchased through DiscoverCars.com has separate cancellation rules. The deadline is based on your scheduled pick-up time and the supplier's local time.
 

• Before the day of pick-up: you receive a full refund if you cancel by 11:59 PM on the day before pick-up, based on the car rental supplier’s local time.
• On the day of pick-up, before the scheduled pick-up time: you receive the full amount as a non-refundable Booking Credit.
• After the scheduled pick-up time: the coverage is non-refundable.

If you can't pick up the car

In some situations, your booking may remain non-refundable even if you’re unable to pick up the car: 
 

Missing documents or payment method: If you don’t have a document required by the rental conditions, such as an International Driving Permit or an acceptable payment method like a credit card in the main driver's name, your booking is non-refundable.
 

Arriving late: If you arrive after the supplier’s waiting period for late arrivals (grace period), your booking will be considered a no-show and will become non-refundable.
 

Flight cancellations/delays and other events outside your control: These situations don't qualify for a refund. Contact us as soon as you know you’ll be delayed, and we'll do our best to arrange a new pick-up time with the supplier.
 

No car available: If you arrive on time with all your required documents but the supplier doesn’t have a car available for you, contact us right away. We will help you with the next steps.