How do I cancel my booking?
You can cancel your booking instantly through the "My Booking" section on our website or app. This is the fastest way to process your cancellation request and check your refund eligibility.
Step-by-Step Guide:
Head over to the "My Booking" or "Manage Booking" section on our website or app.
Enter your booking number (like D123456789) and email address, or just log in with your account details.
Find and click the "Cancel My Booking" button, usually located at the bottom of the page or in the options menu.
Important: Cancellation must be completed through "My Booking" before your scheduled pick-up time. Requests made directly to the rental supplier are not considered valid cancellations.
If your trip is eligible for a refund, after cancellation, your funds are automatically issued as a Booking Credit linked to your email address.
If you prefer a refund to your original payment method, you can request it using the link in your cancellation confirmation email. This option remains available for up to 1 year after cancellation.
Once requested, refunds usually take 5–10 business days to process.
We'll send a cancellation confirmation email once the process is complete.
"I can cancel anytime before pick-up and get all my money back."
To receive a full refund, you must cancel at least 48 hours before your scheduled pick-up time. If you cancel after that point, the booking is generally non-refundable. If your booking included a Coverage product and you cancel before pick-up, that portion may still be issued as a Booking Credit.
"My flight was cancelled, so it's not my fault. I will get a full refund."
We completely understand that unexpected travel disruptions happen. While standard policies usually require 48 hours' notice for a full refund, our support team is always happy to reach out to the supplier on your behalf to advocate for you.
"I should just email support to cancel."
While we always love hearing from you, emailing can take a little longer. Using the "My Booking" page handles everything instantly and gives you immediate peace of mind with a confirmation screen.
💡 Did You Know?
Booking Credit remains valid for 3 full years and can be used for one or multiple future bookings.
If you later decide you'd prefer a refund to your original payment method, simply use the link in your cancellation confirmation email. The link remains available for up to 1 year after cancellation.
What To Do Next:
Take a quick look at your scheduled pick-up time.
If your trip is still more than 48 hours away, log in to "My Booking" right now to cancel for a full refund.
If you are within that 48-hour window, cancelling online as soon as possible helps ensure we can at least refund your Full Coverage if you added it to your booking.
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