Freerent at Porto Airport

Pros: Affordable price, ready to help agents

Cons: 1) The belt in the back sit was not properly functioning and it took extra half an hour to fix it. 2) Our car was covered by dust when we returned and they said it would cost extra 120 for the cleaning. But later they agreed for us to clean it ourselves - it took 10 minutes and 5 euro, so I really don't understand where the cleaning price of 120eur comes from. But we're thankful they allowed us to clean, as initially the agent was saying we can't do it as we already brought the car back.

Pros: Nothing

Cons: I am absolutely disgusted by our experience with Free Rent car rental company, book through discover cars.. From the moment we arrived until the moment we returned the vehicle, we experienced a series of problems, unexpected charges and, in my opinion, extremely poor customer service. When we landed, our flight was approximately 30 minutes late and we were also slightly delayed by the new procedures at passport control. We called the shuttle servic

Pros: Τίποτα

Cons: Η χειρότερη εμπειρία ενοικίασης αυτοκινήτου. Η εταιρία είναι εταιρία απατεώνων. Είστε απαράδεκτοι στην Discover cars που ακόμη συνεργάζεστε με αυτήν την εταιρία.

Pros: Een auto upgrade door de medewerkster.

Cons: De hogere prijs en bij terugkomst zou het een half uur duren voor ze ons weg zouden brengen. Gelukkig was het maar 5 minuten lopen.

Cons: Scammers wouldn't take my credit card as the forename only had initials.

Cons: Company claims that all credit cards presented were "online banks", and forced me to buy insurance. Ive never had this, as they are all physical cards. Car was okay, but i wont be renting from here again

Pros: Very good

Cons: All good

Pros: Very disappointing experience with FreeRent at Porto Airport. I presented a valid Mastercard Credit card issued by mBank, a major Polish bank. FreeRent refused it, claiming mBank was an "internet bank like Revolut". They could not show me any such restriction in their rental conditions. I was left without a car and had to rent elsewhere at a much higher cost. I cannot recommend FreeRent.

Pros: nothing

Cons: customer service was very poor

Pros: The car was okay and relatively new.

Cons: The car was not tanked full at pickup. They force an extra insurance on customers, and refuse to argue with Discovercars (via phone) or the customer.

Pros: They had car seats for my children, as requested

Cons: Freerent refused to accept any of our credit cards (from major US/UK companies) and then pressured us into paying for full insurance. (“If I have to wait for you to look for options, you will lose this car.”) This more than doubled the price of our rental. We felt cheated. They also insisted on assessing a cleaning fee at drop off. And they never seemed happy to organize a shuttle from or to the airport terminal.

Cons: Bad communicated, One member of staff was rude to every single interaction we watched her have. She seemed to take enjoyment out of making us spend more money.

Cons: They keep changing their agreement. Rented a car 1 month before at same place with a virginmedia credit card. This time didn't accept.

Pros: Nothing

Cons: Everything

Cons: I have not been advised by DiscoverCars about additional 100 EUR charge on my credit card for Toll deposit.

Pros: They were straightforward to deal with. Computer system was rather slow

Cons: All was perfectly fine

Pros: Great service , no pressure to buy their insurance. A choice of cars also.

Cons: Nothing all was god

Pros: The drop off was in a certain way fast

Cons: Charging values that aren't on your information. They've charged me 100€ for tolls that will be blocked for 15d

Pros: Poor service and I got stolen by 500 Euro becuase they said there was a problem on the rim.

Cons: Poor service and I got stolen by 500 Euro becuase they said there was a problem on the rim.

Cons: Despite having paid for everything, when we went to pick up the car, they started talking about a series of additional fees we had to pay. Naively, we thought it was mandatory, and it ended up being much more expensive because it was an intensive sales pitch for a premium package that wasn't actually required.

Cons: Ils ne respectent pas les conditions qu’on a acheté chez DiscoverCars.com Ils veulent imposer des tarifs augmentés

Pros: The desk helper was nice and helpful. The car was good, easy to drive, spacious and very clean. The drop off was quick and easy.

Cons: Only acept visa card.

Pros: Simplicidade.

Cons: Pagar um seguro que nao serve para nada

Pros: Nothing.

Cons: They didn't pick us up at the airport. The credit card (which was absolutely valid) wasn't accepted. I didn't rent the car.

Pros: nothing

Cons: nothing

Pros: Pick-up and Drop-off at the airport, and the agents were kind.

Cons: We are disappointed with them because they charged us a significant amount for a small scratch on the wheel that we are certain we didn't cause.

Pros: The price and the walking distance to the airport

Cons: They did everything they could to over charge me. I've been renting cars near Porto airport for 15 years and this is one of the worst companies, they tried the excuse that my credit card is from an online bank to force insurance on me. When returning the car they inspected the car for a long time to try to find a problem and try to charge me for an old damage inside the car boot. I didn't pay anything extra but had to complain and it's not very pleasant so avoid if no much price difference.

Pros: Didn't take the car, i was badly informed that my mastercard will not work in that rent, 1st time that didn't work in rent a car company... before confirm reservation i had called to ask if my french debit card that as insurance car rent.. answer was yes.. at the bakcony no, and they didn't send shuttle to pick up, i walked to them, not far but with luggage and rain wasn't great.

Pros: near airport

Cons: Unfair company, they charge too much for a single scratch, they do not make a correct inspection when you pick up the car, but when you drop it off, the situation is quite different. And you can not repair the car, you have to pay an excessive amount for each damage, almost the value of a complete loss.

Pros: Agent very helpful and friendly

Cons: A bit slow in processing

Pros: Drive&Go is under a different name. (Freerent) very rude staff and they forced me to buy their own insurance and they wanted to charge me over €300 on insurance for 6 days. They said that my MBNA credit card was not acceptable as it was a virtual card, but it wasnt. We googled it and they realized that my card was not a virtual card, but even then they didnt want to use my card for the deposit. But accepted it to charge me € 100. This company is a big scam. I ended up cancelling the contract

Cons: Everything, they tried hard to scam me. I had to film with my phone for my own safety but they threatened me by saying ; get out and stop filming us. VERY DISAPPOINTING

Cons: I couldn’t pick up my car because of a legal issue with my driver’s license that I couldn’t confirm anywhere. Then, a friend of mine who had just picked up his car was invited to a room and asked why we chose DriveGo. Initially, we thought it was some kind of survey, but then we realized they were trying to trick us into not renting with them at all. When we asked why, the manager explained that they lower prices to attract customers and then sell insurance and other services to make a profit.

Pros: Véhicule top et heureusement pour ce tarif.

Cons: Très déçu par cette location. Personnel peu aimable, accueil très froid. La franchise est excessivement élevée, et nous avons ressenti un vrai forcing pour souscrire une assurance supplémentaire, ce qui a fait exploser notre budget. Résultat : plus de 300 € pour une semaine, bien au-delà de ce qui était prévu. Je ne recommande pas cette agence et ne renouvellerai pas l’expérience.

Pros: The lower price and speed of pick up and drop off. Also the car was in pretty good condition.

Cons: The additional insurance that the car company tries to add on because they say they are not affiliated with the third party coverage.

Pros: It was very very cheap.

Cons: The attempt to rip me off.

Pros: Fast , easy to find, easy to drop off, friendly agents.

Cons: Did not like that, they rent the auto toll paying transmitter to the customer. Portugal has toll ,even on smaller roads that dont give the option to pay on the spot by cash/card. So , every car should have such system as standard. Why make the customer rent it?? Felt a bit ,taken advantage of...

Pros: We do not have to pay for the transponder for electronic tolls

Cons: There are not many chairs at the reception room

Cons: First car provided had issues with the media system with random and frequant phantom touches which made it impossible and slight dangerous to drive, given it could change car settings at its own volition. Second car had no Android connection and its air conditioning turned off in the 2nd gear. ALSO, company is actually called "Free Rent", which made searching its name quite hard on Maps.

Pros: They are efficient

Cons: I wasn't aware that I need to call for pickup

Pros: The car was upgraded with no extra costs

Pros: Easy to use and very professional and courteous.

Cons: When one gets to the airport it takes bit to the pick up point if you don't have phone that works in Portugal.

Pros: Second driver was not appearing in the drive&go system, which it was appearing in our voucher reservation the employee granted it😊

Pros: Better experience dropping off at end of rental

Cons: No shuttle at airport on arrival - told to walk - they dropped a pin which was not where they were

Pros: Car needed maintenance already when we picked it up.

Pros: Drive&Go complete satisfaction

Cons: -

Pros: Profissionalismo e simpatia.

Cons: Sem ocorrências.

Pros: The agents were very helpful in my opinion and tried their best to make the client happy.

Cons: The shuttle wasn’t readily available and had to walk over to the office from the airport which took about 5-10 mins. Difficult if you don’t have you eSIM/sim card set up with your phone after having arrived. They did message, but was unable to revive the message. Minor confusion.

Pros: They overcharge for insurance wanted to charge me £1200 for a cheap car.and the staff are rude and not helpful, had to walk from the airport to the the car park as they don’t pick up customers.

Cons: I don’t recommend this company. They charged me an £100 pound for cleaning the car it was done the week before, do not take this company rude people and not working by the law.

Pros: Good car at a good rate

Cons: Hard to find. Got a smaller car than expected. Didn't pick up the phone when I called despite multiple calls

Pros: All the agents spoke english and a few spoke french

Cons: At the arrival, the agent told us our french credit card was not a "debit" card as they needed and we had no other option or to fully cancel the car reservation (and losing the deposit) or to pay an extra 200€ insurance...which we did so at the end, the "good deal" we had with Drive&Go turned out to be NOT such a good deal !

Pros: Gentis e eficazes

Pros: The man who served me both on pick up and drop off was extremely pleasant, spoke perfect English and French, and did not try and upsell on anything unnecessary.

Cons: A little difficult to find but location was sent through promptly.

Pros: Friendly

Cons: Nothing in particular

Pros: explained ok , but there were hidden extra charges such as a device for the toll roads

Cons: finding the place

Pros: Close to airport

Cons: Fairly long wait for collection, buy buy buy the extra cover and the app gave teh wrong address for drop off so tokk 20 minutes finding where to dropp off.

Pros: Have used before and already booked again - no hard insurance sell, just quietly efficient

Pros: No hassle, clear explanations.

Pros: Had cosmetic damage but all marked up by the staff and agreed.

Cons: All polite and English was fluently spoken.

Pros: Local based company that is honest good value

Cons: Nothing

Pros: Even they upgrade my reservation without cost

Pros: DriveGo is a convenient and user-friendly service. The staff is friendly and helpful. However, there’s a downside: they charge a fee for the toll device, even though there’s no option to opt out due to legal requirements. This is something that needs to change in the near future. If you plan to use DriveGo, be prepared to pay around 2 € per day. On a positive note, the new location is easily accessible and worth walking to instead of waiting for a shuttle.

Pros: Fast service

Cons: The office is a three mins walk from the airport, no need to look for their shuttle.

Pros: Close to the airport. Good price.

Cons: Selling add-ons (why Toll equipment is not a default in all cars and the customer needs to pay extra to have it?), as well as trying to sell extras insurances and road assistances. The car that I was given - Citroen C4 spacetourer - was far from being economical in terms of petrol consumption. It had an intense odour (to 'neutralise' smoking odour?), which is particularly unpleasant and concerning when travelling with a baby.

Pros: car

Cons: Don't accept Franchs debit cards as credits cars, 1st of many that happens, insurances to much expenvives, ast tima that i rent with that company

Pros: Sympathie et efficacité de l’agente

Cons: Drop off trop lent

Pros: I like 90 %

Cons: Wait long time for pick me up on airport

Pros: I was able to converse with an agent on Whatsapp when I had problems with the car.

Cons: The car had issues that should not have occurred in such a new vehicle.

Pros: Always friendly and professional. Never any problems.

Pros: Very kind agents.

Cons: Very reactive and nice.

Pros: Easy friendly efficient supported affordable

Cons: efficient supported affordable

Pros: Good service,friendly people

Pros: Friendly staff and great service.

Pros: A simpatia dos funcionários. O custo do aluguer.

Cons: Dizia no voucher que haveria um telefone no aeroporto para ligarmos para a rent a car à chegada. A informação esta incorreta, o telefone não existe, ficamos perdidos no aeroporto e temos ligar do nosso próprio telefone gastando uma chamada internacional. O carro foi entregue com os pneus da frente completamente carecas para um aluguer de duas semanas, o que é extremamente perigoso uma vez que um dos pneus poderia ter rebentado, provocando um acidente e custos para mim.

Pros: Great staff

Cons: Not clear where to find the transfer bus. No Drive and Go signs at the desks or on the transfer. Free Rent was what it turned out to be.

Pros: Friendly and efficient

Cons: Calling several times from the airport to get a pickup (at 8am)

Pros: Price and conditions

Cons: Nothing

Pros: Friendly and helpful

Pros: The girl who took the car back couldn’t have been more helpful.

Cons: I felt like the guy was trying to sell me upgrades, extra charges. I paid £150 more than I was expecting. Single mum, and I felt intimidated.

Pros: They were very helpful and careing and made sure they provided the best car for me and my family

Cons: Nothing at all they were great

Pros: Quick and efficient.

Cons: Car.

Pros: Overall was a great price and the car was the car i rented

Cons: Waiting for the driver to pick us up at the airport waited almost 2 hours when he got there the representative that was there loaded other people that got yhere after me and took them

Pros: Very nice ppl Very nice service

Pros: Quick to find and relatively easy to work with

Cons: Price was waaaaaaaaaaaaay more than what we had originally agreed on.

Pros: Professional, competitive, short distance from the airport

Pros: Very friendly and helpful

Pros: We were unlucky to have our car busted by a thief and the agency helped us tremendously. Got us a brand new car immediately and made the whole process of using the insurance a breeze. All in all amazing customer service experience.

Cons: The day we picked up the car they had IT issues which made the process very long and difficult, but they have us some free gas as compensation, which was much appreciated.

Pros: Good price for good quality

Cons: The shuttle car was marked with FreeRent logo. When it came to the airport, we missed it for the first time, as we were expecting a Drive&Go shuttle. I had to call the office, and only then I was instructed to look for a FreeRent van.

Pros: They had trouble with their computer system but couldn’t have been more apologetic and helpful dealing with us.

Cons: They took a while to get us from the airport but once we realised the cause of this issue & given the allowances they made it all worked out fine.

Pros: I wish I had been better served when I was at the drive&go counter when I went to pick up the car. Delivery was great.

Cons: I wish I had been better served when I was at the drive&go counter when I went to pick up the car. Delivery was great.

Pros: Friendly staff and helpful

Pros: La simpatia e desponibilità

Cons: Il serbatoio della macchina ritirata non era pieno anche se l'indicatore lo dava pieno.

Pros: Drop off very efficient and friendly lady on the desk

Cons: There was nobody to meet us at the airport as per our booking notes

Pros: Nothing

Cons: Everything

Pros: Excelente!

Cons: Muito profissionais, recomendo!

Pros: This is - by far - the best place to rent a car in Porto.

Pros: The guy who dealt with my rental was the most friendly and informative in 59 years of renting holiday vehicles. His advice was invaluable

Pros: Friendly and didn't feel like they were trying to make me pay for extra stuff.

Pros: Everything was perfect with this company ! Already 3 times that I rent with them and I am always satisfied ! They are really welcoming with the client and it is really appreciable. I recommend Drive&Go for sure to everyone that need a Car in Porto !

Pros: The car was old; but it worked.

Cons: There are no signs of where to wait for the shuttle bus. I had to call them to get picked up and they took a while to pick me up. Returning the car was a nightmare, they don't have any parking spaces, it's all done on the street, where a street market is held, with lots of traffic and cars parked everywhere. I had to park the car behind other parked cars. When I arrived, 2 staff were busy processing new clients and I had to wait a long time for another staff to arrive to process my return.

Pros: The car was clean and overal good

Cons: The hidden costs, pickup point was unclear, on drop off it the agent was doing many things at once

Pros: Friendly staff

Cons: Terrible car and nobody to meet us at airport as stated on contract.

Cons: They didnt pick me up at the airport after calling multiple times. I even had a taxi driver doing it with a portuguese cellphone and same result. I had to drive myself with a cab on my.own costs to the rental agency. The car that i received didnt have a full tank

Pros: The company were very friendly and attentive and responded well to a couple of issues that materialized during picking up the car.

Pros: Friendly and efficient. Spoke French which was helpful to us.

Cons: Felt nervous scratching the car for the whole 19 days despite having taken the full insurance. Hire agent put a doubt in our minds that we would have to pay for any damage then claim back from discovery. Didn't like the feeling of being in edge for the whole duration if the hire.

Pros: Preço abusivo e falta de formação dos funcionários,

Pros: Easy to drop off. Excellent price

Cons: Collecting the key took far too long Agent was talkative but stopped work to talk with us, making the process far longer. Needs to multi-task or not talk. She was nice though,

Pros: very close to airport

Cons: too few agents at the rental desk

Pros: Drive and Go staff were friendly

Cons: The car was dirty on the outside.

Pros: Good value, ease of documentation and collection and drop off

Cons: No shuttle at required time, car was dirty on collection

Pros: Friendly, professional, efficient Felt looked after and at ease. Car rental companies can be a daunting experience

Cons: Deposit was a bit higher than normal, but covered it with extra insurance.

Pros: Dropping off was fast and bringing back to airport

Cons: Found an alternative car.

Pros: Car was ready to go and representative help me with luggage

Pros: I think how, as I did not have any accident occurrence. all good.

Cons: The pressure they put on me to get direct insurance with drive go (if the car had had any problem I would have to pay them the value of the accident or a possible theft, etc.) I wasted 1h on this, I had to Call discovercars to verify that I had already paid them for "all risks" insurance, something a little confusing for me. and. End Trusting discovercars. (If I didn't trust I would have paid double money) The price would not have been worth it. Risk? Yes, but I was quite nervou

Pros: The depot is not at the location shown on Google maps, they have moved. When we arrived at the depot the que was out of the door with upset customers wanting to get on their way. But there was the usual hard selling of insurance. The whole office seemed disorganized. When we eventually got our car, it was in poor condition, rear door was badly dented, car had lots of scratches, high mileage over 76 thousand kilometers. Inside was dirty. Car was not showing insurance sticker.

Cons: Not much

Cons: Not being given correct insurance policy schedule within the car. Windscreen insurance dates were out of date causing being stopped by GNR police. I was told by the police to contact the car hire firm. I did this by never received a reply.

Pros: Very efficient and quick pickup and drop off, cars were new and in great shape.

Cons: Nothing.

Pros: Kindness

Cons: Car condition

Pros: Very friendly and helpful

Pros: The staff and price.

Cons: No far nothing.

Cons: The air in the weels was too less. There was nobody at the airport, we had to call them. It was described, that there would be a person in the airport. The pick up came after 10min, that was ok.

Pros: Was scammed by the local agent

Cons: The local agent was out of order

Pros: The friendliness and advice at collection of vehicle was appreciated.

Cons: -

Pros: The lady working the desk was very kind and very helpful.

Cons: It seemed like the guy ahead of us may have gotten dinged for a tiny scratch on a rim (which is normal wear and tear), so he seemed quite upset. But again, that is not my experience, my experience was amazing with theme

Pros: competitively priced cards and helpful staff

Cons: only negative was we found it a little difficult to find the office when returning the car

Pros: 1-cheap; 2-attention to detail; 3-friendliness of staff

Cons: 1-there was a mix up with the car rental company's address, as they had changed premises recently but the old address was still on the Discover Cars website and voucher, so I went to the wrong location; thankfully I called them and they then came to pick me up and drove me to their actual premises (1.5 km away); 2-instead of blocking the rental deposit off my credit card the car rental company actually charged me the deposit amount (EUR 1 615) - thankfully they then refunded me 2 days later

Pros: We got given another car as ours was blocked in. Anna kept apologising as it hadn't been cleaned. Even though it was. Anna is a credit to your organisation and I can't praise her enough for the attention and friendliness. I will definitely book again if I am dealing with her

Pros: Very nice people helpful and car was new

Cons: Low score for finding agent due to wrong info from Discover Cars telling us to leave arrivals, turn right and walk 100m to get to their office. They had moved premises.

Pros: Arnaque

Cons: Arnaque

Cons: We couldn’t use debit card and had to pay extra insurance.

Pros: Free shuttle to the airport.

Cons: Discovercars did not informed us that Drive&Go moved there office.

Pros: Nothing

Cons: Almost everything. They don't know what insurance is include in rental. Communication inside car rental not exist. Full to full policy is not there. Very hard to find (need to call them to pick you up), they are not based where is rest of car rentals

Pros: Terrible company. They are swindlers.

Pros: picking-up was ok

Cons: dropping was not friendly

Cons: DO NOT HAVE TRANSPORT TO AND FROM THE AIRPORT AND THE CAR WAS VERY OLD

Pros: Absolutely NOTHING! Old car with more than 90 k miles

Cons: It's all disgusting, filthy place. The clerk was such a jerk that he pushed the car by hand over my foot in order to open the door! A JERK!

Cons: Les heures d’ouvertures ne sont pas respectés

Pros: They are Polite.

Cons: My rent was booked for 8pm , my flight was delayed and I was only able to get to the place around 8:15. When I got there the door was closed saying opening hours 8am to 8pm and I was not able to pick up the car leaving me to rent a car for one day that cost me nearly half what I paid to rent a car for 2 weeks. To my sadness I didn't even get an explanation why and what happened. Simply nothing happened.

Cons: the car was scratched all over and damaged plus 4 years old!!!

Pros: Staff helpful and friendly Unfortunately we had rain and the back wiper was totally broken and the front passenger one was split

Cons: Happy

Pros: Nothing

Cons: Their terrible behavior forcing us to pay 153 EUR for nothing

Pros: Very easy + quick service, cheap and helpful

Cons: 5 mins from the airport which is difficult with lots of baggage but do-able

Pros: I have used this company in the past and think they are incredibly efficient and very easy to deal with

Pros: Fast, friendly and effective

Cons: hmmm did not find anything to complain about