What should I do if my rental car breaks down or I have an accident?
Your safety and getting you back on the road are our top priorities. If your rental car breaks down or is involved in an accident that makes it unsafe to drive, don’t worry — we’re here to support you.
Step-by-Step guide:
Please contact the rental company immediately to report the issue and arrange a replacement vehicle. Follow their instructions carefully.
If the supplier is unable to provide a replacement or refuses to assist, please call our dedicated support lines at +39 0697639380 (EU) or +44 2045774280 (GB).
We will help arrange a comparable replacement vehicle (same ACRISS/SIPP category) from the same or a nearby location for the remaining rental period.
To ensure a smooth claim process, please keep all relevant documents: rental agreements, receipts, and invoices for any expenses related to the incident.
If required by law or your rental agreement, make sure to report the accident or damage to the police and retain a copy of the report. If an investigation is ongoing, keep records of any updates.
"I have to pay for the new rental car myself."
We offer "Full Charge" options, meaning we can cover the cost of the replacement vehicle directly.
If only "Pay on Arrival" is available, you would need to pay upfront and then submit a claim for full reimbursement through Sincera.
"If no car is found, I lose my money."
If a replacement vehicle cannot be arranged, you’ll receive a proportional refund for the unused rental days, plus €20 per day as fixed compensation.
💡Did You Know?
The cost of your replacement vehicle is deducted from your total €3,000 policy limit.
If the replacement vehicle is too expensive and would significantly reduce your remaining balance, we may suggest the "Unused Day Refund" option instead — helping you keep funds available for other expenses such as accommodation or transport.
What To Do Next:
We recommend saving our emergency support numbers in your phone now, so you’re prepared if anything happens.
If you’ve already had any expenses, remember that you have 90 days from the drop-off date to submit your claim through your My Booking page.
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