What’s DiscoverCars’ cancellation policy?

Our cancellation policy has two parts: one for the car rental itself and one for coverage purchased on our website. Both have cancellation deadlines, but the timing is different for each of them.

This page explains when you can cancel and what refund you may receive. If you wish to cancel, see how to cancel your booking.
 

Cancellation policy for the car rental

Your refund depends on when you cancel your booking. The cancellation deadlines are based on the car rental supplier's local time zone.
 

• More than 48 hours before pick-up: you receive a full refund.
• Less than 48 hours before pick-up: your car rental reservation is non-refundable.
   

Keep in mind that if you book less than 48 hours before pick-up, your reservation is non-refundable from the moment you make the booking.
 

Cancellation policy for coverage

The deadlines for cancelling coverage are also based on the pick-up time.
 

• Before the day of pick-up: you receive a full refund as long as you cancel no later than 11:59 PM the day before pick-up, based on the car rental supplier’s local time.
• On the day of pick-up, before pick-up time: you receive the full amount as non-refundable Booking Credit.
• After the pick-up time: your coverage is non-refundable.
   

If you can't pick up the car

In some situations, a refund can not be given even if you’re unable to pick up the car.

Missing documents or payment method: If you don’t have a document required by the rental conditions, such as an International Driving Permit or a credit card in the main driver's name, your booking is non-refundable.

Arriving late: If you arrive after the supplier’s waiting period for late arrivals, your booking will be considered a no-show and become non-refundable.

Flight cancellations and other events outside your control: These situations don't qualify for a refund. You should contact us as soon as you know you’ll be delayed. We'll do our best to arrange a new pick-up time with the supplier.

No car available: If you arrive on time with all your required documents but the supplier doesn’t have a car available for you, contact us right away, and we'll help.