Picking up your car
Getting to the desk
Can the car be delivered to my addressHow can I check in online for my rental?How can I find the rental office?What can I do if I can not find the pick-up location I need?What pick-up options do suppliers have available?Where can I find the pick-up instructions?Where can I find the supplier’s opening hours?
Pick up requirements
Can I use someone else’s credit card when picking up the car?What can I do if I’ve forgotten my driver’s license, credit card or passport?What documents do I need to pick up the car?What if my card is not accepted at the pick-up?Why do I need to provide a proof of address or utility bill to pick up the car?Why is a boarding pass required for pick-up, even if I am not flying?Why was my credit card rejected for not having 'embossed' (raised) numbers?Can I bring an electronic copy of my documents?
Security deposits
Can I use a virtual credit card (e.g., Revolut, Apple Pay) for the security deposit?Can I use more than one card to leave the security deposit or pay with a different card?How can I avoid leaving a security deposit?How much is the security deposit?Why was the security deposit amount higher at the desk than what was stated on my voucher?
Timing, delays & desk issues
Can I pick up the car earlier than scheduled?Why do I need to choose the pick-up time if I’m reserving the car for the entire day?What happens if I am running late or my flight is delayed?What happens if there is a long queue at the rental desk?What is a grace period and where can I find information about it?What is a no-show?Will the supplier wait for me if I share my flight number?Is there any additional fee if I show up late or do not pick up the car?At what time do I need to arrive to pick up my hire car?
Resolving problems at pick up
How can I contact DiscoverCars.com?How can I receive a free upgrade?How to contact the rental supplier?I arrived at the pickup and the car was not available.The car I received is in bad condition or the wrong category. What can I do?What can I do if the rental office is closed or I can not reach the supplier?What happens if the price at the rental desk is higher than the one on my voucher?What to do if your booked vehicle is unavailable at the pick-up?What to do once I get to my car?Why was I charged a 'location surcharge' or 'premium location fee'?
