Picking up your car
Getting to the desk
Security deposits
Can I use a virtual credit card (e.g., Revolut, Apple Pay) for the security deposit?Can I use more than one card to leave the security deposit or pay with a different card?How can I avoid leaving a security deposit?How much is the security deposit?Why was the security deposit amount higher at the desk than what was stated on my voucher?
Timing, delays & desk issues
Can I pick up the car earlier than scheduled?At what time do I need to arrive to pick up my rental car?Why do I need to choose the pick-up time if I’m reserving the car for the entire day?What happens if I am running late or my flight is delayed?What happens if there is a long queue at the rental desk?
Pick-up requirements
Can I bring an electronic copy of my documents?What can I do if I’ve forgotten my driver’s license, credit card or passport?What documents do I need to pick up the car?Why do I need to provide a proof of address or utility bill to pick up the car?Why is a boarding pass required for pick-up, even if I am not flying?
Resolving problems at pick-up
