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Horspower car Rental at Miami Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Absolutely nothing
Cons: Absolutely nothing
Pros: had to wait 40 min for shuttle
Pros: I needed a extra day and they made everything so easy
Pros: The only good thing is the call center, the rest is not worth it.
Cons: They offer a car and price on the website, when you get there, they don't have the car and force you to stay with the one they want, also they make you pay a lot of extra fees and it's way more expensive than the price you saw online. Definitely I will never rent a car with them again, neither recommend to anyone.
Cons: Selected Hyundai Santa Fe vehicle , and when to pick it up, the representative said that it got to accident by someone and they gave me a dodge caravan and would not accept my car insurance declaration page on my email/online
Pros: very friendly
Cons: they speak spanish
Pros: Would not accept my insurance. Second rate company
Cons: Would not accept my insurance. Second rate company
Pros: Shuttle to Miami car rental. They need use WhatsApp
Cons: The final price was not clear. I think that the offer in the web site was not true according with the final price
Pros: Very little.
Cons: They cancelled the original agreement, trippleing the cost because immigration took 2 hours. Even with the new agreement with insurance in place, they charged me $150,00. for a small knock, caused by a child opening another cars door onto mine.
Cons: Not getting deposit back in timely manner despite no problems with car
Pros: Easy to arrange, clean car and the offer of a free Garmin for our trip.
Cons: Hidden "extras" felt we were conned regarding the "toll" fines & pressured to pre-buy a toll-free package which we felt not necessary as we did not intend to use toll roads but the US 1 to The Keys then I 95 to Jenson Beach.
Pros: New car.
Cons: Hidden costs. Extra rates. They force to pay an insurance and say "if you dont want we can cancel the reservation" but i was there and have to search for another rent the same day. Its not a cheap option.
Pros: Kindness, explanations, ..
Cons: The car was not really good cleaned, scratced were all around the car and some inside...
Pros: Price and the fact that it wasn't in the Car Rental Center (more personalised)
Cons: A couple of 'add ons' that weren't neccessary.
Pros: It’s cheaper, but at a cost!!!
Cons: Company is a scam, avoid at all cost. Use other known rental companies.
Cons: rental agency out of airport area.
Cons: Misleading advertisement and absolutly no service for drop off. Read my discomfort above
Pros: The Company tell su we need to pay 70 dolars because we are late
Cons: Bar service. No solución un our case
Pros: They were awesome!. They explain everything, step by step. And The time I spend during the process was almost nothing,.
Pros: Everybody was friendly and I got a good car at a good price.
Cons: There was not much I didn’t like, just the fact that I had to go away from all the other rental agencies to get the car.
Pros: There was no pressure to buy the extra coverages.
Cons: Wasn't exactly sure how to get to their location since they were off-site of the airport.
Pros: The staff were friendly, knowledgeable, and professional. I loved that the majority of staff I interacted with were women.
Cons: See my Google review.
Pros: Not much. The car was unnotably fine.
Cons: It's my belief that Horspower Car Rental is a scam operation disguised as a rental car agency. They're extremely skilled in trapping you into scenarios where you end up paying far more than you would have if you had just gone with one of the more expensive, reputable rental agencies. They won. I lost.
Cons: Not helpful. Left me stranded.
Cons: Unclear pickup directions, waited for pick-up at airport. Not very friendly person at reception. Needed to produce entire declarations information for insurance -- never have, ever, had to do that for a rental car. Woman at reception was snotty. I also was surprised that she charged a $1K deposit -- even though we were using a credit card. That seems pretty hokey.
Pros: Very friendly personnel.
Cons: The car I contracted was not available. I was forced to accept an upgrade for almost double the price that I have contracted.
Pros: We had a nice car to drive during our vacation.
Cons: Just that we had to wait quite a while for the representative.
Pros: Car is perfect and clean and not forcing us to take extra facilities
Cons: My flight landed after 9 pm. So they charged me 36$ . That is the only thing I feel bad as my rent itself 30$
Pros: Fast and easy! Pleasant staff
Cons: It was a little confusing getting the car and the hours are less flexible than other agencies
Pros: The staff was very pleasant and prompted. Very professional.
Pros: Prompt and flexible service
Pros: Really bad
Cons: Really bad
Cons: Rude, added fees after signed contract, no explanations. Consistent changes into agreement after signed
Pros: Personal attention was wonderful. They picked me up and dropped me off from airport in my car
Cons: Tons of added fees! They charged me $10 a day for insurance, even though I already have insurance from my credit card. They also charged me $5/day for unlimited tolls, even though I probably only spent $5 on tolls total
Pros: Provided a car that worked as expected.
Cons: Not enough space here to address the problems we encountered during our interactions with the staff at the rental agency office. A separate email with an attached write up was sent to your customer service dept.
Pros: Timely pickup at airport
Cons: They scam clients with low rates then require their insurance be purchased. This doubles rates. I called an Uber and left them to scam someone else.