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AddCar at Miami Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: I did not like it at all. Never using it again.
Cons: The extra fees they added.
Pros: El servicio malísimo pésimo no se lo recomiendo a nadie
Pros: People trying to make it work
Cons: Old, malfunctioning cars available. Worst rental car experience ever (at the addCars dealership), based on the awful cars available, hidden fees, insurance requirements and high deposit. People were nice and tried to accommodate, but the problem is deeper, it’s at the whole management level, administration and business model. What a waste of money and time.
Pros: They get all zeroes from me, they didn't have this option.
Cons: This company a fraud
Cons: Poor service, additional charges
Pros: The car was fine, clean although had 23k miles on it so bit older than others I've rented in the USA before.
Cons: The base cost is cheap, but you effectively have to buy the toll pass which are priced at $15 or $20 per day. Without buying these you pay the toll + $25 per toll, so its a stitch up if you're a tourist unsure if you will pass a toll or not. It isn't clearly stated but you have to call the rental agent to get collected from the pick-up point despite providing flight details. We waited 30 minutes until calling (4th attempt they answer). All other providers ran the vans continuously in a loop
Cons: Never got the car. They rip you off telling you that you need $300,000 dollars in liability and damage protection, then make you pay tons of money for the insurance. I canceled my reservation and went to another car rental place that had more realistic expectations for the insurance. Discover cars was lousy. I called then for a refund and the representative said he is not authorized to give refunds.
Cons: Everything! So disappointed.
Pros: reps are nice
Cons: force you to pay 20 dollars a day to avoid huge toll fees
Cons: Customer service needs some work
Pros: The agent was friendly.
Cons: I didn't like that I was pigeon holed into getting their insurance. My credit card covers the insurance and my personal insurance also covers my insurance, but the forced me into getting theirs by their policy. Virtually impossible to get company on the phone. The directions to get to the pick-up location were awful and I ultimately had to get an uber to the location. The shuttle service was not clear and I couldn't locate them. Roach burns in the car. Hub cap was cracked on pick up.
Pros: They were rude did not wanna reimburse me, nor wanted to work with getting me into a new rental
Pros: Nothing to like about the entire process.
Cons: Deceptive advertising - the prepaid rental of $121 ended with additional $250 - totaling $370. Falls into category of well designed scam.
Cons: Didn’t get vehicle that was reserved and paid extra for. Car was mechanically unsatisfactory. Was completely dirty.
Cons: The absurd amount of additional fees that were in zero way indicated when I booked the car
Cons: Most of it is covered above. The car itself was absolutely unacceptable. It was damaged, the check engine light was one, the wheels were out of true, the power supply didn't work, and it was a mess.
Pros: The staff was very nice
Cons: The process of rental was confusing and surprising. I felt surprised by the additional fees in the 11th hour which more than tripled what I thought I would be paying.
Cons: They added extra fees that were not shown to me by DiscoverCars which more than TRIPLED the cost of my rental. I received a Nissan Versa with 115,000 miles on it, scratches everywhere, a smelly interior, and an engine that sounded modified. I would never wish anyone the experience I had and will never rent from AddCar again. I felt deceived and ripped off.
Cons: Car with lot of damage on car body.
Pros: The first car assigned to me was awful, but after serious complaints it was replaced.
Cons: I was tricked with low quote and then hit with hidden fees: insurance and tolls.
Pros: When I arrived they told me that the reservation had expired, it had been two minutes and they didn't give me the car. Very bad service, they hurt me, I was with my family.
Cons: When I arrived they told me that the reservation had expired, it had been two minutes and they didn't give me the car. Very bad service, they hurt me, I was with my family.
Cons: most staff didn’t speak english, they insisted i take a car with the tire pressure warning light on, small print on insurance, poor suspension on car with rough and noisy ride
Cons: We never got the car
Pros: Addcar did not take in consideration my problems at the costums at the airport and left me without a solution. Horrible host and services. They should not be part of a rental company.
Cons: Everything. Host, agent, location. Why you propose those services in your app? I will never go through your app again because of your proposal with addcar and the refunding that I ask is apparently not possible for a car I did not use
Pros: These are total scammers every singe customer in the office was being ripped off it was the worst company I’ve ever dealt with
Pros: This place was a total scam and I will never use them again. The price ended up to be twice the agreed amount.
Cons: There was nothing good about this experience.
Pros: The car was battered and scratches all over and made unusual noises.
Cons: Poor customer service
Cons: I felt ripped off. From being charged a ton extra for liability insurance to getting a 120$ cleaning bill 3 days after dropping the car without being told upon return that it needed cleaning, the car seemed clean to me. The whole experience felt like I was being scammed. Zero honesty, hidden fees all the way through.
Cons: Surprise charges
Pros: Very bad. They have not told me about cleaning the car before bringing it . They have charged me 100 dollars for being a bit dirty with is normal. I rent cars from herts and enterprise never happened to me. The representatives did not speak English were not clear at all when I dropped the car. They gave me a car with broken trunk. The trunk did not stand up while open. I had hard time opening and using the trunk. I told them about it and I have not got any refund or positive feedback. Bad
Cons: Nothing the guy who waited for me to give me the car. Very nice. Never going to rent and I will file complains about this company who rented me everywhere.
Cons: deposit of €5000 for a car almost 7 years old and 125000km on the clock is grossly exaggerated. my car of €150 for a few days became a car of €500 because of all the hidden costs. extra rental costs for toll service on top of the toll itself + extra costs for an extra insurance that is obligatory to take if the €5000 deposit cannot be paid at once from 1 card. ....
Cons: Hidden fees
Pros: The upgrade was a total rip off, and car was in an absolute state!
Cons: Tried to rip me off, whilst fully aware and abusing foreign consumer naivety!
Pros: The car was exactly the one I reserved, car is clean,.
Cons: The rental place was outside of the airport, it took a half hour to get there, it took another hour to go through rental process and then wait for car. Customer service was okay. Not great.
Cons: The car was outdated, I did'nt feel safe driving the car
Pros: Don’t any
Cons: Irritating additional insurance charges, too much time waiting to get car, poor image of your shuttle bus…
Pros: They tried to charge me Usd 43 more per day in insurances, but then when I refused,, all was covered !! What ??? And they gave me a cheaper car, with 70.000 miles, and in bad conditions !!
Cons: They tried to cheat me, and overcharge me.
Pros: Good pricing.
Cons: Did not get the car they advertised. I got a rent a wreck junker. Car was covered in dents, dirty, with an aftermarket glued on side mirror. I think I got this car because I declined the insurance. I would never use this place again. I would never recommend them.
Cons: the toll service is a total scam. being charged more than $200.00 for something tha normally only costs around $30.00 is an absolute disgrace
Pros: The guy at the front desk was polite, but there was not any solution to my problem. They were kind enough to bring us back to the airport.
Cons: They wait for you to be in the office, with little options to do something, when they show you the "surprise" of the tolls. 12 USD per day or 15 USD of fine per toll, considering that you MUST pass a toll to get out of there, it is clearly a scam to take the 12 USD/day, more than doubling my initial price of the reservation. I would not use AddCar ever. Total scam.
Cons: The car I received was the not the car I rented. I rented a standard car and not a minivan.
Pros: Service was not provided.
Cons: See above.
Cons: the agent at check-in was completely incompetent
Pros: The service to pick it up was not pleasant. It took me almost two hours waiting in line to pick up the car. However The return was very easy.
Cons: I was charged more than the value booked and charged twice for the same rent in two different credit card. I called them to explain and complain, they told me to send an email and they never answered it back.
Pros: Nothing, scam.
Cons: Very disappointed in the operator i reached to get answers. Left me stranded in miami with no concerns at all. Many other car rentals were out of vehicles.
Pros: Nothing. Awful service.
Cons: Everything. There wasn't one thing to like. I couldn't be any more disappointed in the service and lack of communication.
Pros: Car was new and clean.
Cons: They misrepresented the cost of the car hire. Mandatory addition of 11.99 per day for roll pass (otherwise you incur a fine). Then they retain a $1,000 deposit because your insurance cost is not included in price; despite buying $60 insurance from your site - this is not recognised by add car. They only accept credit cards (which is ridiculous) but they didn’t say this before you arrive. WOULD NEVER USE THIS COMPANY AGAIN AND WILL ACTIVELY ADVISE OTHERS NOT TO USE THEM.
Cons: waited 2 hours and was never picked up cost me 500 for a 124 rental last minute only car available at airport i am contacting mc for a refund of your fee worst car experience ever
Pros: Manager would not work with us in any way.
Cons: Worst service I have ever had, and I have rented cars outside the US with difficulty. This one by far is my worst experience.
Pros: Rental companies with integrity!
Cons: The vendor you chose to send me to was GARBAGE!
Cons: Hided conditiins and fees. Canceling policy not specified, tolls fees that you see at the store only and no way out. Difficult returning money for hidded conditions applied
Cons: People talking with me in the airport and by phone where very rude
Pros: The car was clean, but not in the best condition
Cons: The ocult cost for the client and the bad and slow attention
Pros: Notting short of robbery in plain daylight. Scandalous!
Cons: I called customer service four times when I landed on August 12th. Was put on hold and then eventually I was disconnected every time I called back. I NEVER WAS ABLE TO PICK UP THE CAR AND IT WAS A WASTE OF MONEY.
Pros: Cost was good -
Cons: wait time for pick up and desk, driver attitude was rude and acted like they did not care if I rented or not. The other person who was in van with me did not get his car he reserved. The bait and switched on him. I was totally amazed to be treated so bad as a customer.
Cons: You are thiefs. You stole money from me. You are the worst business in Florida.
Pros: Una vergüenza estafan a la gente, le mienten no solo a mí, a una pareja de Alemanes adelante mío le pasó lo mismo
Cons: The front desk receptionist was rude, unwilling to help or explain anything
Pros: The representative when picking up the car was very helpful.
Cons: The very slow service when dropping off the car.
Pros: Although the affiliate company was able to accommodate me after discover cancelled my car, the staff was patronizing and rude.
Cons: They require a $1,000 deposit and the car was not great. Again you get what you pay for. Lesson learned. Moving on. Will not be recommending.
Pros: Stop working with scam companies.
Cons: - 500 pre auth payemnt - Front desk clerk wasnt in a good mood
Pros: Nothing. I never get the car. The company never answer the phone and nobody at the airport know this company. Plus they charge me and i do not had the service.