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GO Rent A Car at Miami Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The car was clean and new
Cons: I felt ripped off as they basically did a new contract
Pros: The car needs new brakes they were very squeaky
Pros: None of it, avoid at all costs
Cons: Everything. Location, lack of customer care, lack of an actual agent willing to do their job, and no intent on correcting the issues.
Pros: The service was excellent!
Cons: It would be nice to have a less expensive option for the the Sunpass vs the $26 / day.
Pros: El precio resultaba más del 300% que el informado en la reserva
Pros: The car was brand new and we got a good deal on it. The employees were very nice
Cons: We waited almost 2 hrs to get the car by the time shuttle comes It took forever. I don’t think it’s the employees fault I just think they have a very slow system. Maybe you get what you pay for . Also when dropping off the car a very nice women came out to view the car and she asked me if I spoke Spanish and I did not and she spoke no English which is fine but we were trying to talk about the car so obviously this was a small problem . I just ended up leaving because I needed to catch a flight.
Pros: I like NOTHING about go rent a car.
Cons: They are a rip off, hard to deal with, rude, and just plain scums.
Cons: Not only was car not available, but we could not reach any representative. The WORST experience ever with a car rental
Pros: Newer car and clean.
Cons: The agent way too long to complete the rental.
Pros: There was absolutely nothing to like about Go Rent A Car except the final moment when I escape their clutches.
Cons: No signs whatsoever. This is such a horrible business that they don’t even have a sign at the business or the airport. I had to call to find out where the shuttle picks you up at the airport. When it finally arrives and takes you to the location expect to wait hours to get to the front desk. Then prepare to spend 500% more than what they quoted. They forced me to buy additional insurance. They forced me to buy a toll pass. They told me the insurance I bought could be canceled but that was a lie.
Pros: Nice agent
Cons: Hidden fees, car was junk. Had slick tires barely even safe to drive on. All kinds of warning lights flashing off and on, door came open twice when i hit bumps, at 70mph the car shakes so bad, Bluetooth radio not working and roof leaked, and car had very strong marijuana smell that was so strong it made me sick to my stomach
Pros: It didn't break down
Cons: Took 30 minutes to find out where to get picked up and another to actually get picked up.
Pros: Nothing. Will never use again.
Cons: The location is off site in a sketchy neighborhood. It took forever for us to figure out how to get a ride to this off site location. When we arrived to get our vehicle they had to call the owner to come rent us the vehicle which took over 30 minutes. We were in the office at least 1 1/2 hours to get the vehicle. Terrible customer service.
Cons: They added server all hidden fees
Pros: The counter lady was very friendly, knowlegeable and efficient
Cons: too far to walk to get to the terminal
Pros: I liked Guillermo's (our counter representative) professionalism and patience. He taught me where I can find my insurance's collision coverage information on my policy and answered my questions thoughtfully.
Cons: Difficulty getting to rental location (no shuttle waiting and no response when contact number was called). Total price after prepaying on booking website and at the counter was not that much cheaper than a larger car rental company, and definitely not cheap enough to be worth the hassle.
Pros: Everything went smooth but they charged 3.50 a day for road side assistance. Had they asked me I have AAA and did not need it.
Cons: This was during the Covid 19 out break and we had to cut our trip short and they would not refund our money for an early return.
Cons: After showing them the total I was sent for the car they refused to match that and doubled my price for the car for no reason. I was in tears.
Pros: Nothing bunch of thieves. I never got the car in the first place but they charged me
Cons: I did not like anything
Cons: The cost was higher than quoted. It took an hour and a half to get our car once we reached the agency. The car we got was smaller than the class of car we paid for. We were told we needed to provide our own proof of insurance in order to NOT use their insurance. We didn’t have it with us so we were stuck. I had to sign up as a second driver in order to use my credit card to pay for the rental. It was an awful experience.