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Easirent at Miami Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Miami- Only one agent we encountered spoke English. The Jeep was on empty when picked up. The warning lights for oil change and low washer fluid would appear on the dash.
Pros: Its people...very courteous and willing to meet my needs. They are also located in MIA, MCO, and FLL.
Pros: Free Upgrade to better car Not pushy about extra insurance.
Cons: Maybe the user should have a way to use his own ez-pass device and account, instead of charged 10$ per day even if not used it at all
Pros: Condition is good
Cons: Not service 24/7.
Pros: Fast checkin,
Cons: Every time new fees and taxes, makes the rental more expensive. Better an all in package with insurance, tax fees, maut (sunpass) etc.
Cons: I didn’t like that Easirent argued with me about the fact that they gave me a car with a problem and then wanted me to fix the tire issue with my insurance company instead of exchanging for a new car which they eventually did on day 2 only after a long process and because I had taken an extra insurance with them in addition to mine …
Cons: There was no one there and the phone wasn’t answered when I dropped off the car. Another customer that was also waiting gave me transfer to the airport, otherwise I would’ve missed my flight, since the Easirent transfer wasn’t there. They also charged the Sun Pass twice and untill today they didn’t get back to me on this. Very unsatisfied.
Cons: Dishonesty - Attendant offered to cancel the reservation for a full refund and 13 days later, I still don't have my refund and I never received an email to confirm confirmation.
Cons: No screen wash in car and bit of a chore being outwith the airport
Pros: Got there 10pm only to be told you haven’t got a car
Cons: The car war dirty, with trash under the seats, with half tank of fuel and damaged in several point, I pointed out it because they didn't check. I paid almost the double fixed un your website. They told me that if I didn't pay no car. When I return the car they wanted I pay again for same sand on the driver carpet... so I went to a gas station and wit 1,5$ I clean it by myself. Notice that the tank was 3/4 and they didn't tell anything. The WORST service I found in United States till now.
Cons: Over an hour to be picked up from the airport. Had to keep filling up a tire with air the entire trip which was stressful cuz not all gas stations in the Keys have air and long stretches where it is impossible to pull over if the tire went flat.
Pros: Easirent processed an overcharge refund in a very efficient manner…only a couple of days after we dropped off the vehicle.
Cons: The agent at the pickup location charged for extra insurance without checking our contract, which covered this item.
Cons: Discover car advertised a full coverage which rental place did not honor. I could have just used my own credit card insurance. Should have been more clear upfront. Like, who reads through all the disclaimers. The car was not that clean. No car wash.
Pros: very nice car
Cons: i think that one person on a day time is not enough
Cons: the hidden added charges. Everything should be there when you are doing the booking. No surprises
Pros: We didn’t even get the car. We arrived to the pick up point at around 9 PM, called a number displayed on the board, but nobody answered. After some waiting I finaly realized that the rental office is open only untill 8 PM and that we won’t be getting any car, even after we payed for it.
Cons: Nothing, since we didn’t get the car, but they took my money.
Cons: They were terrible
Pros: Unfortunately a not good experience. I was charged twice for a full coverage insurance. I have paid once a full coverage insurance to discovercars, but i was charged also by easirent for a same insurance, otherwise they didn't want to deliver the car, even if on the reservation form issued by discovercars was specifically mentioned "full coverage including third party liability"
Cons: Same as above...
Cons: I had to pay additional liability insurance! It was a mandatory request without which the provider would not rent me the car at all!
Pros: Way too slow checking out car. Lots of dents on car but otherwise okay except they close at 8 pm not 10pm as listed in your add
Cons: The unexpected insurance charges at the desk
Cons: Las instalaciones podrían ser mejor.
Pros: extremely bad
Cons: Service i was stolen
Cons: The time we had to wait to pick up the car
Pros: Once we found the agency everything went smoothly
Cons: We booked through discover cars which failed to mention that the rental was through esirent. It took us over 30 minutes to reach discover car support and caused as considerable about of stress at the airport.
Pros: Nothing because they took my money and weren't open for me to get my rental.
Pros: Very nice car and the return was excellent (very fast and
Cons: Too much time to wait for the shuttle, and at the office, it is very slow (even though I had done the pre-checking).
Pros: Son unos estafadores!! Al llegar a sus Oficinas me cobraron el doble del precio! Y me engañaron !! Yo soy sola con mi hijo se aprovecha de eso son lo peor que he pasado como experiencia que me ha pasado al alquilar
Cons: Son unos estafadores!! Engaño total
Cons: Everything was terrible. Will never use service again.
Pros: Nothing never got a car
Pros: Charles was most helpful and genuine. The great experience with Easierent began with him and ended with him.
Cons: Very helpful and engaging throughout the entire process. He really made you feel comfortable and at home. Highly recommend this place.
Pros: Nothing.lt is located off site in a trailer. Rental agreement did not state that I had to provide a proof of liability insurance.
Cons: Waited in line over hour and half.While waiting, could hear Frank yelling and berating customers. When my turn came, he yelled at me,demanding to see a proof of liability car insurance. Threw my credit card and license at me telling me to take my business elsewhere. Ranting about people who book through third party and have no idea what to bring.If I had not prepaid, I would have walked out. I was able to grab the 2nd agent, Neris,who completed the rental. Car seats were dirty and stained.
Cons: Car was not delivered.
Pros: Nice people like Charles.
Cons: Insurance process is deceiving.
Cons: The staff is so rude and the place was not opened
Cons: Really bad services. The driver of the van, was the same how rent me the car. I pay on line for full insurance cover, and they sold me another insurance for $100 dollars for 3 day rental.
Cons: the rental place was short staffed, one person doing all duties was disappointing. Kudos to the clerk but please tell the owner or manager thats terrible customer service.
Pros: No shuttle came to pick me up. Had to get an uber to the place. Only one person working in the entire place. Had to wait a long time.
Pros: Shuttle to airport
Cons: Car wasn’t clean. Service was unfriendly. Made an appointment to pick up at 6:30am and waited alone on a scary street until 7:40am
Pros: They had me waiting at the airport an hour and half for the shuttle and no one would answer the phone
Pros: I thought it was very reasonably priced until I was told when picking up the car that it was limited mileage, and I was not allowed to drive out of the state.
Cons: When making the reservation, it was unclear that it was limited mileage and no mention that I was not allowed to drive out of the state.
Cons: Webpage and true hours aren’t the same. When you have a plane to catch the correct time of being taken to airport is very important. Very run down looking business.
Pros: When I got to the pick up spot the service was good.
Cons: I didn't like Having to call several times to be picked up and taken to the rental car agency. I don't lie that you are not given a good number for the rental car agency. I didn't like that there was additional insurance needed to cover personal injuries after purchasing full coverage on the internet. I don't lie that the car was not clean when I picked it up. There was only quarter tank of gas in the car.
Cons: The worst car rental experience, landing late a MIA airport , branch was closed 3 hours prior my arrival. Looked for the non existing shuttle, called for non-responders. Finaly caught on UBER by chance since cell coverage was bad at Car rental Center. Had to go back in morning. Car smelled and needed air in rear tyres. Overwhelmed they couldn't service my car. Gas door blocked, not easy for gas re-filled. Long time I never experienced such bad car rental.
Pros: Easy to book and get car.
Cons: When arriving at the Miami airport, no one answered the phone after repeated calls over a half hour period. Finally, we went to the pickup area and was picked up. Your agent, Neris said he was too busy to answer all the calls. That is UNACCEPTABLE and made us very worried.
Pros: Very affordable, nice car, convenient location
Cons: The car lacked a basic scan of the washer fluid levels. Long lines at pick-up.
Pros: Easy drop off.
Cons: Pick up was horrific.
Pros: Clean car, polite staff
Cons: Only one person was serving people at the desk, There was a queue, we waited for about half an hour
Pros: Nothing at all
Cons: Everything. Timeliness of pickup. Demeanor of the driver. Attitude of the rental agent. Number of customers served by one agent. Time spent picking up / dropping off the car (nearly 2 hrs)
Cons: Horrible customer service with Easirent. They force you into purchasing unnecessary additional insurance. You end up paying more for the rental than originally quoted. Save yourself the headache, anger, and frustration and spend your money at a reputable car rental business where you may get better customer service or at the very least employees are held accountable for their actions.
Pros: They were professional and very fast as to my needs.
Cons: I liked everything.
Pros: We spent like 3 Hours at the car rental station. Threre is only one guy that do everything and serve like 15 customes
Pros: Almost no gas when receiving the car. Ridiculous.
Pros: WORST SERVICE
Cons: WORST SERVICE
Pros: Didn't liked anything
Pros: Easy drop off, car was in good condition
Cons: The car rental agent was alone with multiple people waiting. He started arguing with the customer in front of me, so I stepped in to try to help the customer understand the situation. The rental agent gave me an attitude as well, so I just waited until it was my turn. When it was my turn, he had a much better attitude. I was provided an intermediate SUV even though I was sold a standard SUV. I was told that the booking says 'or similar' and no other option was provided.
Pros: 5 miles new car
Cons: Asked for third party liability at $22/day and Sunpass, even when I had mine to use, at $10/day. At last, they gave me a third coverage at $16/day
Pros: No service provided. Took a booking fee and the rental agent at Miami told me they didn't have a car once I arrived after 30 hours of travelling. Forced to find another car from another agent
Pros: Better comunication, ways to get the money back when I provider doesnt want to honor a contract and does not want to provide the car
Cons: I want able to use it and it felt like a scam
Pros: Excellent customer service
Cons: No comments
Pros: Easy to drop off
Cons: Took long time to get deposit back and it was not clear about insurance cover meant we had to pay another £100
Cons: Horrible service by rude and unprofessional staff. Waiting area was poorly maintained with not enough chairs to sit.
Cons: I specifically rented with you in order to get a convertible. When I got to the brand location, they had a line of 10 people waiting and only ONE employee to help. The guy was the rudest and helpless possible and I think that's why he was chosen in the first place. They did not have a convertible and told me that they will not lower the rate and I am stuck in a small economy car. Then they told me if I don't like it, I can just leave. And I left. Will never come back. The whole company is a scam
Cons: no choice of cars. very slow service. why a deposit of $ 500. full payment of invoice when car is taken
Pros: Nothing. You guys are terrible. I would never recommend and will tell everyone to stay away.
Pros: The price
Cons: Location, customer service, nickel and dime charges that added up to regular rates ant another company. So I wouldn’t use them again or suggest them
Cons: The car was given to us with a low pressure, leaking tire. We drove across the state to Sarasota and had to stop to fill up the tire over 6 times during the trip. When we called they told us there was nothing they could do to help and if the tire got bad we should just put the spare on.
Pros: Agents were ok and meant well but not a lot of good things to write about this experience.
Cons: there were extra charges made that I was not happy about, such as being forced to have 10/day for surpass when I DONT need sunpass. It's ridiculous that your allowed to force people to take service they don't want when it is not necessary to use the toll roads in Miami, I've been here a million times before and never once used it.
Pros: The staff is superb friendly and nice
Cons: All good